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(In Class) W2 - MIS - Global E-Business and Collaboration
(In Class) W2 - MIS - Global E-Business and Collaboration
Chapter 2
Global E-Business and
Collaboration
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Learning Objectives
2.1 What are business processes? How are they related to
information systems?
2.2 How do systems serve the different management groups
in a business, and how do systems that link the
enterprise improve organizational performance?
2.3 Why are systems for collaboration and social business
so important, and what technologies do they use?
2.4 What is the role of the information systems function in a
business?
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Business Processes (1 of 2)
• Business processes
– Flows of material, information, knowledge
– Logically related set of tasks that define how specific
business tasks are performed
– May be tied to functional area or be cross-functional
• Businesses: Can be seen as collection of business
processes
• Business processes may be assets or liabilities
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Business Processes (2 of 2)
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Figure 2.1 The Order Fulfillment
Process
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How Information Technology
Improves Business Processes
• Increasing efficiency of existing processes
– Automating steps that were manual
• Enabling entirely new processes
– Changing flow of information
– Replacing sequential steps with parallel steps
– Eliminating delays in decision making
– Supporting new business models
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https://www.referenceforbusiness.com/management/Log-Mar/
Management-Levels.html
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Systems for Different Management
Groups (1 of 3)
• Transaction Processing Systems
• Systems for Business Intelligence
• Management Information Systems (MIS)
• Decision-support systems (DSS)
• Executive support systems (ESS)
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Systems for Different Management
Groups (3 of 3)
• Systems for business intelligence
– Data and software tools for organizing and analyzing
data
– Used to help managers and users make improved
decisions
• Management information systems
• Decision support systems
• Executive support systems
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Figure 2.4 Sample MIS Report
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Decision Support Systems
• Serve middle management
• Support nonroutine decision making
– Example: What is the impact on production schedule if
December sales doubled?
• May use external information as well TPS / MIS data
• Model driven DSS
– Voyage-estimating systems
• Data driven DSS
– Intrawest’s marketing analysis systems
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Executive Support Systems
• Support senior management
• Address nonroutine decisions
– Requiring judgment, evaluation, and insight
• Incorporate data about external events (e.g., new tax laws
or competitors) as well as summarized information from
internal MIS and DSS
• Example: Digital dashboard with real-time view of firm’s
financial performance
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Enterprise Applications
• Systems for linking the enterprise
• Span functional areas
• Focus on executing business processes across the firm
• Include all levels of management
• Four major applications
– Enterprise systems
– Supply chain management systems
– Customer relationship management systems
– Knowledge management systems
• Each of these enterprise applications integrates a related set of
functions and business processes to enhance the performance of the
organization as a whole
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Enterprise Systems
• Also called enterprise resource planning (ERP) systems
• Integrate data from key business processes into single system.
• Speed communication of information throughout firm.
• Enable greater flexibility in responding to customer requests,
greater accuracy in order fulfillment.
• Enable managers to Managers are able to use firmwide
information to make more-precise and timely decisions
about daily operations and longer-term planning.
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• What Is Collaboration?
• What Is Social Business?
• Business Benefits of Collaboration and Social Business
• Building a Collaborative Culture and Business Processes
• Tools and Technologies for Collaboration and Social Business
• E-mail and Instant Messaging (IM)
• Wikis
• Virtual Worlds
• Collaboration and Social Business Platforms Virtual Meeting Systems Cloud
Collaboration Services Microsoft SharePoint and IBM Notes Enterprise Social
Networking Tools
• Checklist for Managers: Evaluating and Selecting Collaboration and Social
Software Tools
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What is Collaboration?
• Collaboration
– Short lived or long term
– Informal or formal (teams)
• Growing importance of collaboration
– Changing nature of work
– consulting firm McKinsey & Company estimated that 41 percent of the
U.S. labor force is now composed of jobs where interaction (talking, e-
mailing, presenting, and persuading) is the primary value- adding
activity (McKinsey, 2012)
– Growth of professional work—“interaction jobs”
– Changing organization of the firm
– Changing scope of the firm
– Emphasis on innovation
– Changing culture of work
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Business Benefits of Collaboration
and Teamwork
• Investment in collaboration technology can return large
rewards, especially in sales and marketing, research and
development
• Productivity: Sharing knowledge and resolving problems
• Quality: Faster resolution of quality issues
• Innovation: More ideas for products and services
• Customer service: Complaints handled more rapidly
• Financial performance: Generated by improvements in
factors above
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Building a Collaborative Culture and
Business Processes
• “Command and control” organizations
– No value placed on teamwork or lower-level
participation in decisions
• Collaborative business culture
– Senior managers rely on teams of employees
– Policies, products, designs, processes, and systems
rely on teams
– The managers purpose is to build teams
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Interactive Session: Technology:
Videoconferencing: Something for
Everyone
• Class discussion
– Compare the capabilities of Cisco’s IX5000 telepresence and the
Logitech SmartDock systems. How do they promote collaboration
and innovation?
– Why would a company like Produban want to invest in a high-end
telepresence system such as Cisco’s IX5000? How is
videoconferencing technology and telepresence related to
Produban’s business model and business strategy?
– Why would King County, Washington want to implement the
Logitech SmartDock system? What business benefits did it obtain
from using this technology?
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2.4 What is the role of the information
systems function in a business?
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