The receptionist apologizes to a guest named Donald Megill for mistakenly having no record of his reservation for a junior suite that night. Due to being fully booked, the receptionist arranges a room at another hotel and offers to pick the guest up the next day.
The receptionist checks in guest Glen Rockwell from Australia who has a reservation for a suite room for three nights. The receptionist photocopies the guest's passport and takes payment by credit card.
A walk-in guest books a double room for two nights paying in cash. The receptionist provides room details and takes payment at the front desk.
A hotel guest asks the receptionist for information about accessing email and sending postcards at the business center.
The receptionist apologizes to a guest named Donald Megill for mistakenly having no record of his reservation for a junior suite that night. Due to being fully booked, the receptionist arranges a room at another hotel and offers to pick the guest up the next day.
The receptionist checks in guest Glen Rockwell from Australia who has a reservation for a suite room for three nights. The receptionist photocopies the guest's passport and takes payment by credit card.
A walk-in guest books a double room for two nights paying in cash. The receptionist provides room details and takes payment at the front desk.
A hotel guest asks the receptionist for information about accessing email and sending postcards at the business center.
The receptionist apologizes to a guest named Donald Megill for mistakenly having no record of his reservation for a junior suite that night. Due to being fully booked, the receptionist arranges a room at another hotel and offers to pick the guest up the next day.
The receptionist checks in guest Glen Rockwell from Australia who has a reservation for a suite room for three nights. The receptionist photocopies the guest's passport and takes payment by credit card.
A walk-in guest books a double room for two nights paying in cash. The receptionist provides room details and takes payment at the front desk.
A hotel guest asks the receptionist for information about accessing email and sending postcards at the business center.
Guest: Hello! I am Donald Megill. Receptionist: Good evening Mr. Megil. How can I help you? Guest: Well, I have got a reservation for a junior suite. Receptionist: Just a second sir. Let me check. I am sorry Mr. Mcgil, we don't have any record of your reservation today. Do you have any confirmation? Guest: Certainly. Here it is. Receptionist: Oh I see. Just a minute sir .. ... Well, sir, we do apologize for the inconveniences. I found your reservation from tomorrow in our record. Indeed, it is our fault. Unfortunately, we are fully booked for tonight. But don't worry sir. We will find a suite room in another hotel right now. Guest: That's unexpected. Receptionist: I apologize sir. Guest: Will it take long? Receptionist: Make yourself comfortable, Sir. I will be right with you. (After few minutes) We book the deluxe suite in Hyatt Regency for tonight. Our chauffeur will take you there and we will pick you up tomorrow whenever you like. We do apologize for the inconvenience again. Have a nice time, Sir Guest: Thanks for everything. Tomorrow afternoon, I will give a call to pick me up then. OK? Hotel Front Office Dialogue - Filling the registration card Receptionist: Good afternoon, Sir. How can I help you? Guest: I have a reservation for a suite room for three nights. Receptionist: May I have your name, Sir? Guest: I am Glen Rockwell from Australia. Receptionist: Yes sir. We have your details. You are Mr. Glen Rockwell of ABM Corporation from Australia. Welcome to XYZ Hotel. You booked a suite room for 3 nights from 12th December. Am I right sir? Guest: Yes. Absolutely. Receptionist: So, here is the registration card, but you don't need to fill up everything. We will do that for you. Could you please sign here at the bottom? Guest: Sure. Why not? Is that all I need to do? Or there are more formalities? Receptionist: Well, Sir. we will need your passport. We will photocopy first few pages of your passport and return you right now. I hope you would not mind. Guest: Not at all. Here it is. Receptionist: Thank you very much, Sir. Your room number is 938. It is on gth floor. The porter will take your luggage and show you the way. By the way, how would you like to pay, Sir? Guest: Don't you accept card? Receptionist: Sure. We accept all valid international major credit cards. Guest: That's good. I would like to pay by card. I use VISA. Receptionist: That's great sir. May I have an impression of your card, Sir? Guest: Sure. Here is the card. Receptionist: Thank you so much, Sir. Wish you will enjoy staying with us, Receptionist: I do hope so. Thanks. Bve. Guest: See you later, bye. Welcoming a walk-in guest Receptionist: Good morning. How may I help you, sir? Guest: Umm actually my wife and I want to have a room for two nights. Receptionist: A double room or a suite room? Guest: Actually I am not comfortable with these hotel terms like suite room. What is suite room? Receptionist: No problem sir. Let me explain. A suite room have an extra seating room along with the bed room and also you have a small kitchenette. Guest: OK that sounds exciting but I guess more expensive than double room. Double room will be perfect for us. Receptionist: Sure sir. So you want a double room with a bath or shower? Guest: With a bath, please. Receptionist: OK then a double room with a bath will be US $75 per night with complimentary breakfast in our Morning Shine Restaurant. Guest: That's fine. Receptionist: Would you please fill up this form and sign here in the bottom? Guest: (After filling up the form and signing) Is it ok? Receptionist: (After carefully inspecting the form) It's perfect, Sir. How would you like to pay? Guest: By cash. Do you need any advance? Receptionist: Well, sir, that will be fine Guest: Here is US $100. Receptionist: Thank you very much, Sir. Here is the key for your room. It is 344 on the third floor. The porter will help you with the luggage. Have a nice stay. Guest: Thanks Business center service Receptionist: Good afternoon. Reception. how Can I help you? Guest: Good afternoon. I am George Neil from room 901. Could you tell me from where I can check my emails and also send some postcards to my friends? Receptionist: Well, we have the business center, remains open 24 hours for our guests. Moreover, if you wish you could rent a laptop on hourly basis for your personal use. It costs only US $5 per 2 hours. Guest: And what about sending some postcard to my country, New Zealand? Receptionist: If your postcards are ready by 6.00 in the evening we can deliver them to the nearest post office for sending. Should we send a laptop to your room? Guest: No, in fact it is not required at the moment. I will better come down to the business centre, it is nice way to meet some people and also get assistance if required. And yes, I can handover the postcards to you so that you can send them today. Thanks for the information. Receptionist: You are most welcome, Sir. We are always at your service.