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  • J&E Right Away Delivery Services Questionnaire

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    Emmanuel Maquida
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    This document is a customer satisfaction questionnaire for J&E Right Away Delivery Services. It contains 14 questions regarding customers' usage of the delivery service, preferred ordering and shipping methods, satisfaction with pricing and staff, tracking systems, complaint resolution, and overall satisfaction. Customers are asked to rate various statements on scales of 1 to 5 or select options to indicate agreement. The goal is to collect feedback to help improve the delivery services.

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    Original Title

    SURVEY QUESTIONNAIRE

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    This document is a customer satisfaction questionnaire for J&E Right Away Delivery Services. It contains 14 questions regarding customers' usage of the delivery service, preferred ordering and shipping methods, satisfaction with pricing and staff, tracking systems, complaint resolution, and overall satisfaction. Customers are asked to rate various statements on scales of 1 to 5 or select options to indicate agreement. The goal is to collect feedback to help improve the delivery services.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    24 views2 pages

    J&E Right Away Delivery Services Questionnaire

    Uploaded by

    Emmanuel Maquida
    This document is a customer satisfaction questionnaire for J&E Right Away Delivery Services. It contains 14 questions regarding customers' usage of the delivery service, preferred ordering and shipping methods, satisfaction with pricing and staff, tracking systems, complaint resolution, and overall satisfaction. Customers are asked to rate various statements on scales of 1 to 5 or select options to indicate agreement. The goal is to collect feedback to help improve the delivery services.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    J&E RIGHT AWAY DELIVERY SERVICES QUESTIONNAIRE

    NAME: AGE:
    ADRESS: GENDER:
    1. How often do you use the service?
    o More than once per month
    o Once a month
    o Once every three months
    o Once every six months
    o Once a year
    2. What is your preferred method of ordering?
    o In person
    o Telephone
    o Email
    o Other…
    3. How satisfied are you with the ordering services provided?

    1
    1 2 3 4 5
    4. Which type of shipping do you use most often?
    o Letter
    o Parcel
    o Food
    o Excessive or oversized shipment
    5. Do you agree with the Pricing for the type of shipment you prefer?
    o YES
    o NO
    6. How would you rate the price for your preferred shipment type?

    1 2 3 4 5
    7. Please rate the following statements regarding our staff:
    PLEASE MARK 1 AS THE EXCELLENT AND 5 AS THE WORST
    1 2 3 4 5 I did not use
    The courier arrived within the
    specified delivery time.
    The courier was friendly and
    Helpful.
    The courier provided me with the
    correct documentation for the goods
    delivered.
    The staff at the desk were polite
    And helpful.
    The staff at the counter provided
    Me with the correct documentation.
    8. How would you rate our package tracking system?
    o EXCELLENT
    o GOOD
    o OTHER…..
    9. Please select the extent in which you agree with the following statements:
    I very much I agree I don’t know I don’t agree
    Agree
    Shipping was carried out
    According to the agreed
    Conditions.
    Goods arrived in full
    And were undamaged.
    The packaging and
    Products were undamaged.

    10. Have you ever used our complaints department?


    o YES
    o NO
    o OTHER…
    11. Have your complaints been resolved to your complete satisfaction?
    If you have not used the complaints service, please skip this question.
    o YES
    o NO
    o OTHER….
    12. Please rate your overall level of satisfaction with our shipping or courier service:

    1 2 3 4 5
    13. Would you consider recommending our delivery service?
    o YES
    o NO
    o OTHER…

    14. Would you change anything about us to improve the services you receive?
    Type one or a few words:

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