J&E Right Away Delivery Services Questionnaire
J&E Right Away Delivery Services Questionnaire
NAME: AGE:
ADRESS: GENDER:
1. How often do you use the service?
o More than once per month
o Once a month
o Once every three months
o Once every six months
o Once a year
2. What is your preferred method of ordering?
o In person
o Telephone
o Email
o Other…
3. How satisfied are you with the ordering services provided?
1
1 2 3 4 5
4. Which type of shipping do you use most often?
o Letter
o Parcel
o Food
o Excessive or oversized shipment
5. Do you agree with the Pricing for the type of shipment you prefer?
o YES
o NO
6. How would you rate the price for your preferred shipment type?
1 2 3 4 5
7. Please rate the following statements regarding our staff:
PLEASE MARK 1 AS THE EXCELLENT AND 5 AS THE WORST
1 2 3 4 5 I did not use
The courier arrived within the
specified delivery time.
The courier was friendly and
Helpful.
The courier provided me with the
correct documentation for the goods
delivered.
The staff at the desk were polite
And helpful.
The staff at the counter provided
Me with the correct documentation.
8. How would you rate our package tracking system?
o EXCELLENT
o GOOD
o OTHER…..
9. Please select the extent in which you agree with the following statements:
I very much I agree I don’t know I don’t agree
Agree
Shipping was carried out
According to the agreed
Conditions.
Goods arrived in full
And were undamaged.
The packaging and
Products were undamaged.
1 2 3 4 5
13. Would you consider recommending our delivery service?
o YES
o NO
o OTHER…
14. Would you change anything about us to improve the services you receive?
Type one or a few words: