Professional Documents
Culture Documents
Philippine National Police Services: Gian Venci T. Alonzo
Philippine National Police Services: Gian Venci T. Alonzo
SMCCCriminal Justice
Criminal JournalJournal
Justice
ISSN Print: 2508-0555 · ISSN Online: 2508-0563
Volume 1 · June 2018
IRENE T. HERANA
https://orcid.org/0000-0002-3326-3777
[email protected]
Saint Michael College of Caraga
Nasipit, Agusan del Norte, Philippines
IAN TAMPAN
http://orcid.org/0000-0003-3883-3750
[email protected]
Saint Michael College of Caraga
ABSTRACT
The Philippine National Police is primarily responsible for providing leadership and
structure for the agency to effectively meet the expectation of the community for an
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orderly and safer place to live and work. This study aims to determine the Philippine
National Police Services in Nasipit, Agusan Del Norte. The study applied the descriptive
method using the survey technique. The method describes the effectiveness of the services
that were delivered by the police personnel to the community. The Philippine National
Police Services of Nasipit, Agusan del Norte, Philippines performed satisfactorily. They
are visible and can be relied upon in time of disaster, calamities and other forms of
emergencies. The police patrol assures the safety and security of lives and property in
our community. The police provide programs to the community and maintain crime
prevention, e.g., checkpoints and patrols have the highest rating among the other areas
of Maintain of Peace and Order.
KEYWORDS
INTRODUCTION
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FRAMEWORK
The idea for policing was endorsed by Robert Peel, as stated in these nine principles.
It emphasized the belief that police are peace officers first, rather than crime fighters.
Although answering back to crime and disorder is the main police function, the true
quantity of stellar police performance is the absence of crime and disorder. The time-
honored police motto is “to serve and protect.” The word “protect” means that police
are liable for safeguarding citizens’ safety. It can also mean, arrest the defendant/s so they
will not harass the citizen again. The term “serve” has an even wider application.
Police serve the societies every time they answer a call-for-service, give instructions,
direct movement, and assist a homeless person to find shelter for the night. To the
ordinary person, the police serve the society. But police are also “serving” when they
testify in a courtyard, formulate a written incident report, and even when they create a
traffic ticket (which may prompt the driver in question to think twice before speeding
again). In addition, Ortmeier & Meese (2010), said to keep in mind Peel’s visualization
for the public police service as well as the nine policing doctrines. Policing philosophies,
strategies, and operations may alter over time, but the basic principles of policing—to
serve and protect—remain unbroken.
The police are the ones who reply to the crime through the law enforcement role of
investigation and arrest. The police also provide a wide range of services such as helping
citizens and providing data, these services signify a large part of a police officer’s career
(Kappeler & Gaines, 2011).
The police duty and reports are intended to communicate their core beliefs and
principles that will drive the delivery of services in the community to maintain peace
and order so that they had a peaceful community. Although they had different doctrines
and thoughts on how they finished their mission as quickly as possible, they will focus
on other problem or mission given to them (Skogan, 2006).
The police officers are engaged to help change the way people think about problems
and the job. They know that their job is to serve and protect people in every condition
of the problem that’s why they become public servants in their area. They help people
without any hesitation (William, 2003). Authorities in the police organization, other
major police functions, and activities which the police and other law enforcement have
to undertake; these are crime prevention, criminal apprehension, maintenance of peace
and order, traffic regulation and motor investigation (Reiner, 2010).
According to Wilson (2012), the father of police administration, the law of police
function especially in large police organizations in highly urbanized areas are patrol,
traffic, detective/investigation, vice control, juvenile delinquency, control records and
communication, laboratory, jail operation, maintenance, planning inspection budgets
and accounts personnel maintenance, public relation and intelligence
According to Caldero, (2014), there are two Fundamental Theories of Police
Service:
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The Home Rule Theory – Law enforcers or police officers are regarded as servants
of the community, who rely for the efficiency of their functions upon the express needs
of the people. In this concept, law enforcement officers are civil servants whose key duty
is the preservation of public peace and security. This is practiced in the United States
and in England where the governmental structure follows a decentralized pattern.
The Continental Theory – In this concept, police officers are regarded as state
servants of the higher authorities. This theory prevails in European countries where the
governmental organization follows the centralized pattern, e.g., Spain, Italy, and France.
The people have no share or little participation with the duties nor connection with the
police organization.
There are two prevailing concepts which pertain to the efficiency of police service,
they are as follows:
The Old Concept – Police service gives the impression of being merely suppressive
machinery. This philosophy advocates that the yardstick of police competence is the
increasing number of arrest, throwing offenders in detention facilities rather than trying
to prevent them from committing crimes.
The Modern Concept – This thought of police service regards the police as the first
line of defense of the criminal justice system, an organ of crime prevention. Under this
concept, police efficiency is measured by the decreasing number of crimes. It further
broadens Police activities to cater to social services and has for its mission the welfare of
the individual as well as that of the community in general.
A cornerstone of marketing services is the goal of satisfying customers. Many
authors have emphasized the value of “delighting” customers by providing exceptional
service quality and exceeding customer expectations. To gain the elusive satisfied
customer, service firms are encouraged to do it right the first time (Parasuraman, Berry,
& Zeithaml, 1991), to provide social support and to smile and call customers by name
(Adelman, Ahuvia, & Goodwin, 1994).
Two distinctive yet competing human motivation theories developed by Douglas
McGregor at Massachusetts Institute of Technology in the 1960s are the Theory X and
Theory Y. McGregor’s perspective associated with X and Y Theory relate to a humanistic
approach to management and has been used in managing organizational behaviour and
organizational development since their inception. These theories describe two very dif-
ferent attitudes towards the motivation levels of personnel.
Theory X refers to the perspective held by police supervisors who believe that police
officers work for money and security and that on, officer’s discretion should be limited
and require close supervision
Theory Y is a Theory of management that assumes that personnel is ambitious,
self- motivated, anxious to accept greater responsibility and exercise self- control and
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self-direction. This Theory believes that employees enjoy their mental and physical work
activities and that officers have the desire to be imaginative and creative in their jobs.
When Theory Y management is properly implemented, such an environment will
produce a high level of motivation among officers, needs resulting in few-citizen com-
plaints, fewer civil liability suits, less corruption, and greater retention of officers.
This study aims to determine the Philippine National Police Services in Nasipit,
Agusan del Norte as a basis for a development program. This study sought to answer
the following objectives: (1) to determine the demographic profile of the respondents in
terms of age, gender, civil Status, educational Attainment, and length of residency in the
locality and (2) to determine the level of Philippine National Police Services in Nasipit,
Agusan del Norte in terms of Police Community Relations, Maintain Peace and Order,
Safety and Security, Enforce all and Ordinances, and Community Perception.
METHODOLOGY
Research Design
The study applied the descriptive method using the survey technique. The method
describes the effectiveness of the services being delivered by the police personnel to the
community of Nasipit, Agusan del Norte, Philippines.
Research Locale
Nasipit is the third class town of Agusan del Norte based on 2010 National Census.
The name Nasipit is from a misunderstood answer (na – si – pit) by native people
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to an immigrant who was bitten by a crab, since then the town became Nasipit. The
respondents of this research are 382 whose residence is in Barangay 1, Barangay 2,
Barangay 3, Barangay 4, Barangay 5, Barangay 6, and Barangay 7 Nasipit, Agusan del
Norte.
In the early part of 1935, Barangay I was named LOMBOY because there were
Lomboy trees below the cliff of the Nasipit Plateau. They have only a few houses made
of Nipa and Bamboo. Ilonggo, Leyteno, Boholano and Cebuan are their roots.
Research Instrument
The main instrument of the study is the survey questionnaire from the National
Police Commission, Philippine National Police that was being adopted by our group.
The questionnaire was administered to the designated Barangay (Barangay1, Barangay2,
Barangay3, Barangay4, Barangay5, Barangay6, and Barangay7) of Nasipit, Agusan Del
Norte. The survey questionnaire was answered by checking the number in the box
provided.
The questionnaire has two parts. The first part of the questionnaire deals with the
respondent’s profile that determined the age, gender, civil status, educational attainment,
and the length of residency in the locality.
The second part of the questionnaire is about the perception of the community
with regards to the police services here at Nasipit, Agusan del Norte.
Statistical Treatment
The data were processed to produce the mean and weighted mean.
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above, and 159 out of 382 respondents or 42% have the length since birth. This means
that most of the respondents lived in the locality since birth.
CONCLUSIONS
The Philippine National Police Services of Nasipit, Agusan del Norte, Philippines
performed satisfactorily. They are visible and can be relied upon in time of disaster,
calamities and other forms of emergencies. The police patrol assures the safety and
security of lives and property in our community. The police provide programs to the
community and maintain crime prevention, e.g. checkpoints and patrols have the
highest rating among the other areas of Maintain of Peace and Order.
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LITERATURE CITED
Adelman, M. B., Ahuvia, A., & Goodwin, C. (1994). Beyond smiling: social support
and service quality. Service quality: New directions in theory and practice, 139-71.
Retrieved on January 4, 2019 from https://goo.gl/RDfnL2
Ortmeier, P. J., & Meese, E. (2010). Leadership, ethics, and policing: Challenges for the 21st
century. Prentice Hall. Retrieved on January 4, 2019 from https://goo.gl/ztB2C5
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1991). Perceived service quality as a
customer‐based performance measure: An empirical examination of organizational
barriers using an extended service quality model. Human resource management, 30(3),
335-364. Retrieved on January 4, 2019 from https://goo.gl/FrCkCL
Reiner, R. (2010). The politics of the police. Oxford University Press. Retrieved on January
4, 2019 from https://goo.gl/9aU27V
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