Ardencote SOP Document
Ardencote SOP Document
INTRODUCTION
As Ardencote prepares to welcome guests back to the Hotel, we want to ensure that we are providing our guests with a safe,
welcoming and clean environment.
The purpose of this Standard Operating Procedure (SOP) document is to confirm the steps Ardencote is taking to focus on cleanliness
and practise of social distancing for the protection of our staff and guests.
We continue to monitor updates from Government authorities and will update this document to ensure that all staff and guests
have relevant, up to date information.
Car Parking
• There are over 250 car parking spaces at Ardencote and therefore you will be afforded plenty of opportunity to park within
social distancing requirements
Hotel Check In
• Guidance will be provided to all guests on arrival and departure to ensure social distancing measures are followed
• Guests will be asked to wait in the reception area until the reception desk is clear
• Pre check in will be encouraged; if a guest does not pre check in they will be asked to sign hotel registration card only
• Perspex hygiene barriers will be in place on reception to provide an efficient screen
• Countertops to be sanitised after every guest interaction
• Key cards are to be sanitised prior to being provided to guests
• Guest directory to be available to be emailed to guests, laminated copy available on request
• Hand sanitiser station will be available in reception area
• Reception area seating reconfigured to maintain social distancing
• Disinfectant wipes and hand sanitiser will be available behind reception desk
• Once the room has been cleaned a Manager will spend additional time checking all rooms
are fully COVID clean and ready for occupation.
• This will include the use of an UV light and all surfaces, switches, controls and door handles will be checked.
A full inspection of the bathroom will also be completed to include sanitary surfaces, shower screens, and bathroom floor.
• Once the room has passed the Enhanced Clean Standard and checked by a Manager a door seal will be applied to verify
that the room has been passed to the exacting standards
Lifts
Public Toilets
Golf
• Our 18-hole golf course is now open. Tee times must be booked in
advance (golf fees will apply). We will only be accepting debit or credit
card payments
• Maximum of 4 persons per tee time
• Social distancing guidelines must always be adhered to
• No clubhouse facilities are available, including equipment hire
• Rakes and ball washers have been removed. Flag holes have been
inverted
Tennis
• Manicure and pedicure treatments will be available and appointments will need to be booked in advance
• We will only be accepting debit or credit card payments, payable at hotel reception prior to treatments
• Numbers will be limited to comply with social distancing guidance
• Treatments will be 40 minutes long allowing time in between for manicure and pedicure stations to be sanitised and
disinfected
• All guests and therapists will be provided with PPE. Perspex screens will be used at the manicure station
• You will be greeted by a member of our team at the hotel reception, where you will be asked to fill out an up to date
consultation form and the escorted to the Nail Salon
• Once your treatment is completed, you will be escorted back to the hotel reception
General Safety
• All offices, canteens and back of house areas maintained for all team members, in line with social distancing guidelines
where possible
• PPE to be provided for all team members, dependent upon job roles
• Hand sanitisers readily available for staff use
• Sanitisers and disinfectant wipes to be supplied to all offices to ensure individual workstations are cleaned before and after
each shift change
• All team members will be temperature screened at the start of each shift and this will be recorded
• Team members with any symptoms should not attend work or will be sent home to self-isolate and follow government
guidelines
• Team members should refrain from skin to skin or face to face contact with other team members and guests
• Individual departments will be allocated different break times throughout the day
• Team or departmental meetings which are needed should be held following all social distance guidance
• Team members should be encouraged to stagger arrival and departure times and also kept in the same teams as much as
possible
• All team members to be provided with PPE, to include gloves and masks
• It is the team members decision to wear PPE
• All team members to be trained on the use of PPE
• Gloves to be essential in all customer faced roles, e.g. housekeeping, food and beverage, reception and maintenance,
these should be replaced regularly.
• Reusable PPE to be cleaned after each use, disposable PPE to be disposed of correctly.
Hand Hygiene
• Team members should be encouraged to regularly wash their hands throughout the day, following government guidelines
• Hand washing facilities will be available for all team members and relevant washing guidance will be displayed accordingly
• Team members should wash their hands on arrival on shift
• Hand sanitisers to be placed in all offices and back of house areas
• Housekeeping to have hand sanitisers on all trolleys
• Before a team member returns to work, they should have read, understood and signed the COVID-19 SOP, along with
individual departmental Risk Assessments
• Team members wherever possible to have completed the Institute of Hospitality endorsed online COVID-19 training prior to
returning or on their first day of work
• Team members to confirm that they are not at risk or shielding anyone prior to returning to work
• On the team members first day, they must be trained on all PPE use, hand washing hygiene and social distancing guidance
within the hotel. All these must be signed off by each team member