PREFACE

First of all, thanks to Allah SWT. Because of His help, writers finished writing the
book entitled “English for Travellers Conversation” right in the calculated time.

The purpose in writing this book is to fullfill the assigment that given by
Dr./Sulistyaningsih, M.Pd as lecturer in English for Spesific Purpose.

In arranging this paper, the writers truly get lots challenges and obstructions but
with help of many individuals, those obstructions could pass. Writers also realized
there are still many mistake in process of writing this book.

Because of that, the writers says thank you to all individuals who helps in the
process of writing this book. Hopefully Allah replies all helps and blessed you all.
The writers realized that this paper still imperfect in arrangement and the content.
Then the writers hope the criticism from the readers can help the writers in
perfecting the next book. Last but not the last hopefully, this book can help the
readers to gain more knowledge about English for Specific Purpose.

Sidoarjo, 17 Juni 2021

Writers

i
 TABLE OF CONTENTS

Preface ..................................................................................................................... i
Table of Content .................................................................................................... ii

Unit I : Asking about Travel .................................................................................1

Unit II : Making Travel Arrangements ...............................................................9
Unit III : At an Airport .......................................................................................17
Unit IV : At a Hotel .............................................................................................25
Unit V : Ordering a Meal ...................................................................................33
Unit VI : Changing your Arrangements ...........................................................41
Unit VII : On the Telephone ..............................................................................49
Unit VIII : Asking the Way ................................................................................57

Key Answers ........................................................................................................65

Autobiographies ..................................................................................................67
Bibliography ........................................................................................................69

ii
Unit 1
Asking about travel

1
Dialog

Peter and Maria Almar are in Istanbul, where they are buying things for their
shop in Zurich. They want to talk to the manager of an export company, but he
is not there at the moment, so the Almars plan to go to Athens for three days
and then back to Istanbul. Peter is enquiring at a travel agency about travel to
Athens.

Peter: Good morning. I want to go to Athens. Could you tell me if there's a train
today or tomorrow?

Travel Agent : There's a train every evening at 22.30.

Peter: What time does it arrive in Athens, please?

Travel agent: The train leaving today arrives at 11.40 on Wednesday.

Peter: How much does it cost?

Travel agent: The single fare is TL848 first class and TL567 second class.

Peter: Sleeping accommodation is included, is it?

Travel agent: No, that's extra.

Peter: Oh. What sort of accommodation is there?

Travel agent : Well, that depends on whether you travel first or second class,
there are single berth compartments for first-class passengers and two or three
berth compartments for second-class passengers.

Peter: How much is a first classberth?

Travel agent : TL425 each night.

Peter: Can I book a berth in advance?

Travel agent: Yes, we can book a berth for you, providing there's space, of
course.

Peter : I see. And how much is it to Athens by air, please? tourist class.

Travel agent: TL1699 there is a flight tomorrow at 17.50 that gets to Athens at
18.40.

Peter: Is there any reduction for a return journey?

Travel agent: No. It’s double fare, the same each way. Well, that depends on
Whether you travel.

2
Peter: Well, I'll have to think about it first. I'll call back to book the tickets.
Thank you.

Travel agent: Thank you, sir.

Key words
accommodation place for sleeping in advance
before

adult person who is no longer a child berth bed in

a boat

book buy tickets for a seat, berth etc. in advance cabin a room
on a boat

call back come back (when on the telephone) double x2

telephone again

depends on How much the meal costs depends on each way

for both journeys inquire ask what you eat.
fare money paid for a journey ferry boat

flight journey by air following

next

include Meals aren't included they're extra. involve be

part of something

passenger person who is traveling compartment

a room on a train

couchette bed in a train compartment or boat reservation

booking in advance

providing if reduction
making less

return (USA: round trip/two way) going to a place shower

l'd like a bath or shower. and back again.
single (USA: one way) going to a place but not coming single x1
back
space an empty place not already booked
special having something extra

3
 Using the language

Asking for information

Listen to the examples on your tape and then try to do the exercise
without looking at your book. You will hear each correct answer
after you say it.

1. You want to know if there's a train from Stockholm to Malmö.

Could you tell me if there's a train from Stockholm to Malmo, please?
2 You want to know where the toilet is.
Could you tell me where the toilet is, please?

You want to know

AT A TRAVEL AGENCY
Travel agent : Can I help you?
Traveler : Could you tell me if there's a bus from Chicago to Cleveland
in the morning?
Travel agent : They're at 6.30, 8.00 and 9.50.
Traveler : What time does the 8.00 arrive in Cleveland?
Travel agent : It gets into Cleveland at 4.05
Traveler : And how much does it cost?
Travel agent : $26-25.
Traveler : Well, I'll call back. I'll have to think about it first.
Travel agent : You buy your ticket on the bus.
Traveler : I see. Thank you.

4
 Listening for information

Now you will hear a conversation in which a traveler asks for information.

Traveler : Good morning. Could you tell me if there's a night ferry from
Hull to Rotterdam?

Travel agent: Yes, it's six o'clock every evening.

Traveler : And what time does it get into Rotterdam?

Travel agent : Eight o'clock the following morning.

Traveler : Uh-huh. There's just the one ferry, is there?

Travel agent : Yes, it goes at six o'clock every evening.

Traveler : Uh-huh. And how much does it cost?

Travel agent : That depends on the sort of accommodation. How many

passengers are there?

Traveler : Well, we're two adults and two children, and we'd like a cabin.
What sort of accommodation is there on the boat?

Travel agent : Well, there's cither a two berth cabin - a two-berth standard cabin
what time of year?
Travelers : We're going in July.
Travel agent : July. Well, for a standard cabin that would be £32, that's per
person, and for a special cabin, which has got wash-basin, shower and toilet,
that'd be £36 per person. It's half fare for the children, under twelve.

Traveler : Oh, I see. Well, they're both over twelve.

Travel agents : Oh, well, they're both full then. So that'd be four adults. So, as I
say, up to the end of September a special cabin is £36 and a standard cabin is £32,
or there are couchette cabins which are a bit cheaper, that's £25 -80.
Travelers : £25-80.

Travel agent : And that's just for the passengers, that's single journey, and that
includes dinner, berth and breakfast, so there's two meals involved as well as the
accommodation.
Traveler : And the car is extra, is it?
Travel agent : Yes, the car depends on the length. What make is it?

Traveler : Oh, it's a Datsun 240. I don't know how long it is.

5
Travel agent : And the year? Datsun 240. What year is it?

Traveler : 78.

Travel agent : That'd be £31-60 each way.

Travelers : £31-60.

Travel agents : Yes.

Traveler : Is there any reduction for a return journey?

Travel agent : No, it's just a straight double.

Traveler : So it would be four times whatever type of cabin we have, from

£36 down to £25-80, plus the £31-60 for the car, each way.

Travel agent : Each way. That's right, yes.

Traveler : And what about reservations? Do you have to book well in

advance?

Travel agent : Well, providing there's space, we can get you on the same day, but
we do have to inquire for each one, you know.

Travelers : OK. Well, thank you very much. I'll probably call back to book
the tickets. I'll have to think about it first.

Travel agents : OK. Thank you, sir.

Do not read the conversation in your book when you are answering the
questions.

1. What time in the evening does the ferry leave Hull?

2. What time does it arrive in Rotterdam?
3. How many people can sleep in a standard cabin?
4. How much does a standard cabin cost per person?
5. What three things are there in a special cabin but not in a standard cabin?
6. How much does a special cabin cost per person?
7. At what age do children pay the full fare?
8. What are the cheapest cabins called?
9. How much do they cost per person?
10. Does the fare include dinner?

6
 Reading for Information

Look at the information and answer the questions. Use the notes if you need to.

1. What is the single fare for a car 4-5 meters long traveling on Thursday 21st
July?

2. What is the return fare for a car 3-5 meters long traveling in June?
3. How can you travel at the summer peak time but not pay the summer peak
rate?
a) If you book before 1 May.

b) If you book before 15 July.

4. Does a 14-year-old child pay half fare or full fare?

5. Your hovercraft leaves at 10.30. What is the latest time you can arrive at
the Hover port?

7
Notes
actual real
apply to/be applicable to The extra fare is applicable to first-class
passengers only and will not be paid by second-class passengers.
charge money that you are asked to pay
check in arrive at an airport, bus station etc. and show your ticket
cover be applicable to
departure time tim when the bus, ferry etc.leaves
exceed/be in excess be more than
general information
information for all
travelers. hoverport place
where hovercraft arrive
and leave motorcycle
combination motorcycle
and sidecar peak time
when most people travel
prior to before
rate charge
service something arranged for travelers: The bus service to the town is
poor, but the train service is good.
supplementary extra
tariff charge
trailer something pulled by a vehicle
vehicle car, bus etc.

8
UNIT 2
MAKING TRAVEL ARRANGEMENTS

9
DIALOGUE
Peter and Maria Almar decide to go to Athens by air. Maria goes to the travel
agency to book the tickets.
Maria : Good afternoon. I’d like to book two return air tickets from Istanbul
to Athens, please.
Travel Agent : Certainly, When are you travelling?
Maria : We want to take the flight tomorrow afternoon and come back next
Friday afternoon.
Travel Agent : First class or economy class?
Maria : Economy class
Travel Agent : Two Adults?
Maria : Yes
Travel Agent : And your name?
Maria : Almar. A-L-M-A-R
Travel Agent : Initials?
Maria : M. H.
Travel Agent : and the other passenger?
Maria : P. J. Almar
Travel Agent : On the 11th and the 14th, did you say?
Maria : That’s right, Do we have to change?
Travel Agent : No, it’s a direct flight. Here are your tickets, Mrs. Almar. These
are for the outward journey – Istanbul to Athens on SN 863 at 17.50 on 11th July.
And these are for the return journey – Athens to Istanbul on SN 863 at 15.10 on 14th
July. Don’t forget to be at the airport 45 minutes before departure time.
Maria : Thank you, Do you accept credits card?
Travel agent : Certainly, thank you. That’s TL6796. Could you sign here, please?
Thank you very much.
Maria : Thank you.

10
KEY WORDS
Accept dollars = allow a person to pay in dollars.
Apart from, you can travel any day.
Apart from Friday = you can’t travel on Friday.
Approximately about: the flight takes approximately 10 hours.
Arrangements, Make arrangements = make plans, get ready
Available = can be used
‘cause because
Certainly, yes of course
Change: the ticket was $4.50, I paid $5 and got 50¢ change.
Change: get into a different plane, train, etc. in the middle of a journey conditions
of this ticket what you are allowed and not allowed to do after buying a ticket.
Copy: I have a copy of my letter to the hotel
Credit card: e.g. an American Express Card.
Decide, choose: after thinking about it, I decided to go to by bus.
Direct flight: flight on which you do not need to change.
Economy class: second class
Initials John David Smith’s initials are J. D. S.
Monthly return: return ticket for trips up to one month.
Ordinary normal, standard
Outward journey: first part of a return journey
Probably: I’ll probably leave
Tomorrow = I think I’ll leave tomorrow
Rail ticket = train ticket
Restriction: there’s a restriction on exporting money. You can only take out £100.
Sign = writing you name
Slightly = a little
Surcharge, make an extra charge via Auckland to Delhi via Melbourne and Hong
Kong.

11
USING THE LANGUAGE
Saying what you want
1. You want to make a reservation.
I’d like to make a reservation, please.
2. You want to buy a ticket for the ferry to Barcelona.
I’d like to buy a ticket for the ferry to Barcelona, please.
3. You want to Book a cabin.
Have a shower.
Book a single room for 10th August.
Book a table for this evening.
Have some US dollars.
Buy an air ticket to Nairobi.

ASKING WHAT YOU MUST DO

1. You don’t know if you have to change planes or not.
Do I have to change planes?
2. You don’t know if you have to book in advance or not.
Do I have to book in advance?
3. You don’t know if you have to …
Book a table or not.
Have a visa or not.
Pay in advance or not.
Write your address or not.
Make the arrangement now or later.
LISTENING FOR INFORMATION
Traveler : Do you sell rail tickets?
Travel agent : Yes, certainly.
Traveler : I need a return ticket from Leeds to Colchester. I'm going on
Sunday and coming back next Friday.
Travel agent : That'll be a monthly return actually, which is slightly less expensive
than the ordinary return. Colchester, that's via London?
Travelers : Yes.
Travel agent : It's £19-00 as far as London and an extra £5-55 through to
Colchester.

12
Travelers : £24-55.
Travel agents : £24-55, yes.
Traveler : Can I travel on any trains I like with that ticket?
Travel agent : Well, there's no restriction apart from coming back; on the
Thursday you said, didn't you?
Traveler : No, Friday.
Travel agents : Friday. Oh, well, there are restrictions coming back on a Friday.
It depends what time you're going to come back – in the morning or afternoon?
Travelers : Afternoon. I'll probably want to come back on either the 19.00 or
the 19.40 from London.
Travel agent : The 19.40's OK.
Traveler : But not the 19.00?
Travel agent : No.
Traveler : Would I have to pay extra on that one?
Travel agent : If you came back on the 19.00, they'd surcharge you up to the
normal fare, which would be approximately..about £4 extra to pay.
Traveler : Oh, well, I'll take the cheaper one then.
Travel agent : There's no restriction going down, and the only conditions of this
ticket are that if you travel ... well, if you travel on a Sunday, you're OK 'cause it's
available for return on or after the following day, Monday , so you're OK. Where
you can't use it is if you were going down on the Monday, for example, you couldn't
return on the Friday, you'd have to wait till the Saturday.
Traveler : Well, i'll take the cheaper one then, the one at £24-55. Travel agent
Monthly return to Colchester. One Adult. £24-55. And you're traveling on the. .
.? Travelers Sunday.
Travel agent : Sunday the 19th?
Travelers : Yes.
Travel agent : That’s your ticket. That one’s for the outward journey, as it says
there, leeds to Colchester, and the copy is to bring you back.
Traveler : Thank you.

13
Answer the questions, do not read the conversation when you are answering
the questions!
1. Which is cheaper, a monthly return or an ordinary return?
2. What is the monthly return fare for the whole journey?
3. On part of the journey there is a train you cannot use with a monthly return
ticket. Is it on the outward or the return journey?
4. What time is the train you cannot use?
5. How much extra would it cost to travel on any train you like?
6. If the outward journey is on Sunday, what is the first day that the return
journey is allowed?
7. If the outward journey is on Monday, what is the first day you can come
back?
8. Is the copy of the ticket for the outward or the return journey?

READING FOR INFORMATION

Look at the information and then answer the questions. Use the notes if you need
to, but try to answer the questions before looking at the notes.

1. How much baggage is

an international tourist-class
passenger allowed to take
without extra charge?
2. How much would it
cost an international tourist-
class' passenger to take 5
kilograms of excess baggage?
a) 1% of the tourist-class fare.
b) 5% of the tourist-class fare.
c) 5% of the first-class fare.
3. What is the fare for a
4-year-old child?

14
a) No charges.
b) 10% of the full fare.
c) Half fare.
4. At what age are youth fares no longer available?
5. When do you pay the airport service charge?
a) When you buy your ticket.
b) When you catch your plane.
6. How much is the airport charge?
7. How much does it cost to travel from the terminal in Belgrade to
the airport?
8. Your plane leaves at 11.15. What is the latest time you can check in?

15
NOTES

Accompany, travel with additional be done, e.g. showing your ticket and
more, extra passport.
Aircraft (USA: airplane) plane Infant young child
allowance baggage, allowance = how
lb pound = 0.454 kilograms
much baggage you are allowed to
take levy a charge ask somebody to pay
money Locally payable locally =
Charge, ask somebody to pay money
which can be paid at that place
Complete = finish
Consumption eating
On request = if you ask
Delay an aircraft keep an aircraft
Respective fare, fare which was paid,
waiting
fare which applies
Discount reduction in price
Separate different
Domestic inside a country, not
Terminal place in a town where buses
international
leave for the airport in transit in the
Embark get on a plane or ship middle of a journey
formalities things that always have to
Obtainable which you can have
Occupy a seat sit in a seat

16
UNIT 3
At an airport

17
DIALOGUE
Peter and Maria Almar have arrived at Istanbul airport to catch a plane to Athens.
Maria : Is this the check-in for the flight to Athens?
Check-in clerk : Yes, that's right. Can I see your tickets and passports, please?
And could you put your baggage on the scale?
Peter : Can I take this briefcase as hand baggage?
Check-in clerk : Yes, that's all right. Smoking or no smoking?
Maria : No smoking, please.
Check-in clerk : Here are your boarding cards. You'll need to show them again
at the gate.
Maria : Can we board the aircraft now?
Check-in clerk : Can you wait until it's announced, please, and then go to
Passport Control.
Announcement Sabena Airways flight SN 862 to Athens and Brussels. This flight
is now boarding at Gate 6.
Check-in clerk : Boarding now at Gate 6.
Maria : Thank you
At Passport Control Peter has to answer some questions.
Passport officer : Do you live in Switzerland?
Peter : Yes, I do.
Passport officer : What was the purpose of your visit to Turkey?
Peter : It was a business trip.
Passport officer : Was this your first visit?
Peter : No, I've been here twice before.
Passport officer : Have you got a vaccination certificate for cholera?
Peter : Yes, I've got it here.
Passport officer : OK, thank you.
Go back and listen again to the Dialogue until you can understand it without
looking at the words. Then practise saying Peter and Maria's words after them.

18
Key words
above more than immigration officer
I'm afraid I'm sorry to say
announce/make an announcement present something you give to a person, a
give information to a group of people gift.
as long as if purpose the purpose of your journey
board get on a plane, ship, train etc. = why you are travelling be resident in
briefcase small case for papers live in
cholera illness you can catch in hot scale We weigh things on a scale. .
countries
clerk person who does paper work in an spirits (USA hard liquor) e.g.
office, bank etc. whisky, cognac, vodka
control checking
Customs I had to pay the Customs £5 to steward/stewardess (USA flight
import the cigarettes. attendant).
declare say what goods you have duty- man/woman who looks after passengers
free without duty (money you pay to bring on a plane.
cigarettes, drink etc. into a country) terminal part of an airport; Flights
gate Passengers for Paris go to Gate 12. to Africa leave from Terminal 3.
gift something you give to a person, a tobacco Cigarettes are made from tabacco
present Transfer change planes in the middle of a
goods things for sale, things a person has journey
bought trip journey
Green Channel - see page 27. twice two times
immigration going into a country . vaccination certificate piece of paper
item thing, piece of goods tobacco.
line type of goods saying that a doctor has vaccinated you
liqueur e.g. Cointreau, Benedictine, against an illness
Crème de Menthe valid This is an old passport it's not valid
lounge waiting room now.
luggage baggage (suitcases, bags etc.) weight how heavy a thing is wine e.g.
officer e.g. a customs officer, passport Riesling, Burgundy, Chianti
officer, police officer,

Using the language

Asking if you are allowed to do things
Listen to the examples on your tape and then try to do the exercise without looking at
your book. You will hear each correct answer after you say it.
1. You want to know if you are allowed to board the aircraft now.
Can I board the aircraft now?
2. You want to know if you are allowed to bring in 300 cigarettes.
19
 • Use the ticket on a weekday.
Can I bring in 300 cigarettes?
• Pay by cheque.
• Leave the car in London.
• Break the journey in Budapest.
You want to know if you are allowed to • Catch the flight without a
reservation.
• Take your briefcase on the plane.
Answering questions
Listen to the question and then give an answer beginning with yes or no. Answer
number one with yes, number two with no, number three with yes and so on.
1. Are you here on business? Yes, I am.
2. Do you live in England? No, I don't.
3. Have you got a visa?
4. Have you anything to declare?
5. Did you reserve a seat?
6. Are you importing any goods?
7. Is this your first visit to Norway?
8. Did you have any excess baggage?

On the aircraft listen to this dialogue.

Stewardess : Would you like any duty-free goods?
Traveller : Yes, a litere bottle of whisky, please.
Stewardess : What sort would you like?
Traveller : Johnnie Walker, please.
Stewardess : That's $6-80.
Traveller : Can I pay in francs?
Stewardess : Haven't you got any US dollars?
Traveller : No, I baven't. I'm sorry.
Stewardess : OK, that'll be all right. I'll bring the change in a moment.
Traveller : Thank you.

Listening for information

Now you will hear two conversations at an airport. Listen to the conversations and try
to understand them without looking at the words in your book.
Conversation 1 Checking in
Check-in clerk : Good morning.
Traveller : Good morning. Can I check in here for the flight to New York?
Check-in clerk : Yes, I'm afraid it's running late today, it's leaving at ten past
three instead of one o'clock.
Traveller : Oh dear.
20
Check-in clerk : May I have your ticket and your passport? ... Thank you very
much.
Traveller : Can I take this briefcase as hand baggage?
Check-in clerk : Yes, as long as it'll go under the seat. Have you any other
baggage?
Traveller : Yes, I've got these two suitcases and this bag.
Check-in clerk : I'm afraid the baggage allowance to New York is two pieces.
It doesn't involve weight, only the number of pieces.
Traveller : So how much excess baggage is there? Check-in clerk The
extra charge is £20 for each extra piece that you have.
Traveller : For each piece above two?
Check-in clerk : Yes, so that'll be £20.
Traveller : I see. Do I have to pay now?
Check-in clerk : Yes, please... £20. Thank you very much. Where would you
like to sit?
Traveller : No smoking, please.
Check-in clerk : No smoking. Window?
Traveller : Yes, by the window, please.
Check-in clerk : So that's 18A, that's your boarding card and your ticket that
you'll need to show again at the Luggage gate.
Traveller : Thank you.
Check-in clerk : Do you have a valid visa for New York?
Traveller : Yes, I do.
Check-in clerk : Can I see it? ... Thank you. We'll be boarding at Gate 23 at
two forty- five.
Traveller : Gate 23. Right, thank you very much.
Check-in clerk : You're welcome.

Conversation 2 Going through Customs

Customs officer : Would you like to put your luggage on here?.. . Thank you.
Where have you just come from?
Traveller : From Madrid.-
Customs officer : Madrid. Are you resident in Spain, or do you live in the UK?
Traveller : I live in Spain.
Customs officer : Can I see your passport, please? Thank you. How long are
you coming to the UK for?
Traveller : For a week.
Customs officer : On holiday, are you? Or business?
21
Traveller : Yes, on business.
Customs officer : I see. OK. Well then, you understand that you've come into
the Green Channel, which means you have nothing to declare.
Traveller : Yes,
Customs officer : Is this all your luggage?
Traveller : This is all, yes.
Customs officer : Nobody clse is travelling with you?
Traveller : No, I'm travelling alone.
Customs officer : OK then. What type of goods have you got, cigarettes, cigars?
Traveller : I've got just 200 cigarettes.
Customs officer : Nothing else at all in the tobacco line?
Traveller : No. Customs officer Any drink at all? Spirits? Liqueurs?
Wine?
Traveller : Just this bottle of whisky.
Customs officer : Was that bought in the duty-free shop, or...?
Traveller : Yes, at Madrid airport.
Customs officer : I see. Are you bringing any gifts at all for anybody in the UK?
Traveller : Well, the whisky is a present, but that's all.
Customs officer : I see. No other small items- watches, jewellery?
Traveller : No, it's just personal things.
Customs officer : OK. Right, sir. Would you let me have a look in there? ... Is
the calculator going back to Spain with you?
Traveller : Yes it is. It's mine.
Customs officer : Do you have a camera at all?
Traveller : No, not with me.
Customs officer : OK, sir. Thank you very much.

Go back and listen again to each conversation until you can under- stand it without
looking at the words. When you understand it, read the questions in your book. Then
play the conversation again, and stop the tape to write the answer to each question.
Do not read the conversation in your book when you are answering the questions.
Conversation 1
1. What time will the flight leave today?
2. What time does it normally leave?
3. What is the baggage allowance on flights to New York?
4. How much must she pay for the excess baggage?
5. Can she pay later?
6. What is the number of her seat on the plane?
7. Which gate will she have to go to?
22
 8. What time will she be able to board the plane?

Conversation 2
9. Where has the traveller come from?
10. Why has he come to the UK?
11. What does it mean if he goes into the Green Channel?
a) He has something to declare.
b) He has nothing to declare.
12. How many cigarettes has he got? 13 What drink has he got?
13. Has he got any jewellery?
14. Is he going to give the calculator to another person?

Reading for information

Look at the information and then answer the questions. Use the Notes if you need to,
but try to answer the questions before looking at the Notes if you can.

23
 1. You are arriving in the UK from Copenhagen. You have 75 cigars which you
bought at a shop in the city. Will you have to pay duty?
2. You are flying from Milan to Birmingham. You want to buy perfume without
paying duty. How much can you buy at the duty-free shop at Milan airport?
3. You are arriving in the UK from Montevideo, where you live. How many
duty-free cigarettes can you bring in?
4. You are going to fly from Marseilles to London. You want to buy some
Sauterne (white wine) at a shop in Marseilles before you go to the airport.
How much can you take to London duty-free?
5. You are going to London for three weeks. Will you have to pay duty on your
camera?

NOTES

alcoholic Beer, wine and whisky are obtain buy, get prohibit not allow
alcoholic drinks. proof 30% proof = 30% alcohol in a
drink tax money paid to the
EEC European Economic Community, government unless if not within in,
Common Market effects things which inside
belong to a person e.g. clothes

entitled to allowed to have fl. oz. fluid

ounce (weight) intend I intend to leave
today = I am going to leave today.

24
UNIT 4
AT A HOTEL

25
 Dialogue
Peter : Good evening. My name's Almar. I reserved a double room with
bathroom for three nights.
Receptionist : Mr Almar. Yes, room 312. Would you like to register, please? Just
fill in this form.
Peter : Thank you.
Receptionist : And could I see your passports, please? Thank you.
Maria : How much do you charge for a double room?
Receptionist : It's 1500 drachmas a night, which includes a service charge.
Maria : Can we get dinner this evening?
Receptionist : Yes, we're serving dinner in the Roof Garden.
Peter : And what time is breakfast?
Receptionist : Breakfast is from 7.30 to 9.00 in the ground-floor restaurant.
Peter : And could we have a call in the morning, please?
Receptionist : Certainly. What time would you like it?
Peter : Eight o'clock, please.
Receptionist : Very good, sir. And here's your key. Room 312.
Peter : Thank you. Oh, are there any letters or telephone messages for us?
Receptionist : No, sir, nothing. I'll just get a porter to take your luggage up.

Key words
accommodation agency message piece of information for
another person
An accommodation agency finds
hotel rooms for people porter person who carries luggage

a la carte each dish with its ou price receipt paper that says you have
(see table d'hôte) paid money

amount an amount of money some receptionist (USA: room clerk)

money person in a hotel who you ask about
rooms
bill (USA: check) paper that says
how much you have to pay register put your name on a list

call I made a call = I telephoned. reserve book, make a reservation

26
 choice a choice of two flights = two serve bring food to the table
flights to choose from
service charge extra money paid for
complimentary costing nothing service

disco(theque) place where you can table d'hôte one price for the whole
dance to records meal (see la carte)

fruit apples, oranges, bananas etc. terms price

key You need a key to open the door. unconfirmed not agreed in writing

menu list of things to eat in a own VAT Value Added Tax (tax on
restaurant goods and services in Britain)

Using the language

Asking for things

Listen to the examples, and then you ask the question

1. You want a seven o'clock call.

Could I have a seven o'clock call, please?
2. You want some French francs.
Could I have some French francs, please?
A taxi
You want A seat at the back
A weekend return to Oxford
Half a litre of oil
A room with a shower

Asking questions 4. Those postcards are 20 pence.

Listen to the information and then ask the 5. The restaurant is on the sixth
questions.
floor.
1. There are three restaurants. 6. An English breakfast is £1-75.
How many restaurants are there? 7. Your suitcases are over there.
2. The price is $30. 8. Your room number is 425.
What is the price?
3. Lunch is from 12.30 to 2.30.

27
 At an Accomodation agency
Listen to this dialogue

Clerk : Good afternoon.

Travelers : Good afternoon. I'm looking for some accommodation for

tonight.

Clerk : Yes, and the name is...?

Traveler : Meyer. M-E-Y-E-R.

Clerk : What kind of accommodation do you want?

Traveler : A single room with a bathroom, please.

Clerk : And how much do you want to pay?

Traveler : Well, how much will it be?

Clerk : Would £15 be all right?

Traveler : Yes, that'll be all right.

Clerk : Just a moment then, please.

Go back and play the role of the traveler. Say the traveler's words at the
same time as she does. You can look at your book if you need to.

Now go back again and this time plays the role of the traveler without looking at
your book. Stop the tape after the clerk's words and say the traveler's words.
Give your own name when the clerk asks you.

Listening for information

Now you will hear a conversation in which a traveler asks about a room. Listen to
the conversation and try to understand it without looking at the words in your
book.

Receptionist : Good afternoon, sir. Can I help you?

Travelers : Good afternoon. Have you a single room with a

bathroom, please?

Receptionist : Yes, I can do a single room for you this evening. Would it
only be for the one night?

Traveler : For two nights.

28
Receptionist : For two nights.

Traveler : How much do you charge for a room?

Receptionist : Our terms are £1650 plus VAT, and that includes a full
English breakfast, so overall that is £18.98.

Traveler : So it's £18-98 overall, including breakfast.

Receptionist : And VAT; yes.

Traveler : Uh-huh. That's with a bathroom, is it?

Receptionist : Yes, all the rooms have private bathroom, color television,
complimentary fruit.

Traveler : And can I get dinner here?

Receptionist : We do serve dinner, yes. We have a choice of three

restaurants. We have the Garden Restaurant, which is on the ground floor, which
has an la carte menu and a table d'hôte menu. we have the Steakhouse, which is
for a quick meal, and we also have the Room at the Top on the sixth floor, which
is a disco and cabaret.

Travelers : I see. Well, could I book a room for two nights then,
please?

Receptionist : Yes, certainly, but I’m afraid I will have to ask you for
payment in advance with it being an unconfirmed
booking.

Traveler : So you'd like the whole amount in advance, would you?

Receptionist : Yes, please. Is that all right?

Traveler : Yes, that's all right.

Receptionist : Would you like to register then, please? And the name is?

Traveler : Ross.

Receptionist : So that's Mr Ross, one single for two nights.

Travelers : Right.

Receptionist : And that'll be £37-96, please, Mr Ross. Thank you. 98,

100, £38, 39, 40.

Traveler : Thank you.

29
Receptionist : That's your receipt. You may have a full copy of the bill
in the morning. And here's your key. That's room 125,
Mr Ross, and you'll find that room on the first floor. Take
the lift just to your left there up to the first floor.

Traveler : Thank you very much. And what time is breakfast?

Receptionist : Breakfast is from seven until ten.

Traveler : Seven until ten.

Receptionist : In the Garden Restaurant on the ground floor.

Traveler : Uh-huh. And could I have an early call, please?

Receptionist : You certainly can. What time?

Traveler : At seven o'clock, please.

Receptionist : Would you like a morning paper?

Traveler : Yes, I'll have an Express, please.

Receptionist : Right. So seven o'clock early call and an Express.

Travelers : Right. Thank you.

Go back and listen again to the conversation until you can under-stand it without
looking at the words. When you understand it, read the questions in your book.
Then play the conversation again, and stop the tape to write the answer to each
question. Do not read the conversation in your book when you are answering the
questions.

1. Is there a room for the traveler?

2. Does the charge of £18-98 include breakfast?
3. Does it include VAT?
4. Does it include a private bathroom?
5. Does it include fruit?
6. Which restaurant would you go to if you didn't have much time?
7. Why does the man have to pay in advance?
a) All the guests have to pay in advance.
b) He didn't book the room in advance.
8. How much does he have to pay altogether?
9. What does the receptionist give Mr Ross?
a) A receipt.
b) A bill.
10. What is the number of Mr Ross's room?

30
 11. What floor is it on?
12. What time does the hotel stop serving breakfast?
Reading for information
Look at the information and then answer the questions. Use the Notes if you need
to, but try to answer the questions before looking at the Notes if you can.

31
1. What is the latest time you can arrive in the restaurant for dinner?
2. Which floor is the restaurant on?
3. Where in the hotel can you have a drink at four o'clock in the afternoon?
4. What should you do if you are ill and need a doctor?
5. Who will help you if you want to book an air ticket?
6. Can you send a telex from the hotel at half past seven in the morning?
7. If you wanted to leave a very expensive camera at the hotel, where would
you take it?
8. What is the latest time you can leave your room after your stay at the
hotel?

32
UNIT 5
ORDERING A MEAL

33
In The Restaurants

Dika and Dhila are having a meal at a restaurants in London

Waiter: Are you ready to order now?
Dika : Yes, i think so. What the most favorite food here?
Waiter: There are Spagetti cheese and Dolmadakia.
Dhila : Could you tell us what ‘dolmadakia’ is, please?
Waiter : It’s vine leaves stuffed with meat and onions and served with lemon
sauce.
Dhila : It sounds delicious. I will try that, please.
Waiter: And for the main course?
Dhila : I will have the chicken and rice with tomatoes.
Waiter : And for you, sir?
Dika : I will have the fish and vegetables soup and the roast lamb with a salad,
please.
Waiter : Oke sir. And would you like anything to drink?
Dhila : I’d like some frappe. Is there a frappe you can recommend?
Waiter: Well, the mango frappe is very nice.
Dika : Yes, two glasses of mango frappe then, please.
Waiter: Thank you
(after eating food)
Waiter: Everything all right, sir?
Dika : Yes, thank you. That was very nice.
Waiter: Would you like a dessert?
Dhila : Not for me, thank you.
Dika : No, thank you. Just two coffees. And could we have the bill, please?
Waiter: Yes, sir.
Using the language
A. Ordering food
Listen to the examples, and then you ask the question

34
 1. You want to order vegetable soup.
I’ll have vegetables soup, please.
2. You want to order salad.
I’ll have a salad, please.
Roast lamb.
Chicken and rice
You want to order A steak
Tomato soup
Ice-cream

B. Asking somebody to explain

Listen to the examples, and then you ask the question
1. You don’t know the meaning of ‘zabaglione’.
Could you tell me what ‘zabaglione’ is?
2. You don’t know the meaning of ‘chicken maryland’.
Could you tell me what ‘chicken maryland’ is?
‘Pommes anna’
‘Souvlaki’
You don’t know the meaning of ‘Foo yung’
‘Sauce bearnaise’
‘Waldorf salad’

Booking a Table

Waiter: Maharatu Restaurant.

Caller : Oh, hello. Can I book a table for tomorrow evening, please?
Waiter: Certanily. What time tomorrow?
Caller : Eight thirty, please.
Waiter : And how many people is it for?
Caller : Four people.
Waiter: What name is it, please?
Caller : Larissa. L-A-R-I-double S-A.
Waiter: Very good. We’ll reserve a table for you.

35
Caller : Thank you very much. Goodbye
Waiter: Goodbye.
*When you come in, you can tell them that you have a reservation.
Caller : Hi, I have a reservation at 8:30 for Larissa.
Waiter: Oh, yes. Mr. Larissa, your table will be ready in just a moment. You can
wait right over there.

Fast Food

Cashier: Welcome to McDonald's. May I take your order?

Buyer : I'll take a Big Mac and a small coke.
Cashier: One Big Mac and one small coke. Will that be all?
Buyer : Yes.
Cashier: Will that be for here or to go?
Buyer : Here please.
Cashier: The total comes to $4.89. We'll have that right out for you.
Buyer : Thank you.

*In most fast food restaurants, it is even easier to order. They have value meals
and you just have to say a number. But the difference is that there are sizes.

Cashier: Welcome to McDonald's. May I take your order?

Buyer : I'll take the number one.
Cashier: What size would you like?
Buyer : Medium please.
Cashier: Will that be for here or to go?
Buyer : Here please.
Cashier: The total comes to $4.89. We'll have that right out for you.
Buyer : Thank you.

36
Listening

Now you will hear a conversation in which four people decide what they want to
eat and then order a meal. Listen to the conversation and try to understand it
without looking at the words in your book.
David : Well, what about starters?
Helen : l'm going to have onion soup.
Carol : I think I'll have a salade niçoise.
Michael : What is the niçoise?
Carol : Well, it's got tomatoes in.
David : You're having onion soup, are you, Helen?
Helen : Yes.
Michael: I think I'll have that too.
David : Two onion soups and one salade niçoise. And think P'll try the
mushrooms on toast.
Michael: What about the main course?
Carol : l'll have sautéed kidneys.
Michael: Yes, they're very good.
David : So that's one sautéed kidneys.
Michael: l'll have the lamb, I think.
Helen : Well, I'm tempted by the Boeuf Stroganoff.
Carol : What is it?
Helen : Well, I think it's usually stewed or braised. And served with a little
cream, I think - sour cream.
Carol : Sour cream, uh-huh.
David : What about you, Michael?
Michael: l'll probably try the lamb, but I'd like to know how they do it.
Waitress: Are you ready to order now?

37
David : Yes, I think we are more or less. So to start with, three onion soups. Is
that right? Three onion soups and one mushrooms...
Carol : No, sorry, I was going to have the salad.
David : Oh, two onion soups, one salade niçoise and one mushrooms on toast.
And can you tell us how some of these dishes are prepared - the lamb for
example?
Waitress: Well, the lamb cutlets are grilled and then cooked in a sauce of wine
with onions and slices of potatoes.
Michael: Sounds delicious.
David : One lamb cutlets then.
Waitress: Would you like salad or vegetables with your lamb? The vegetables are
cauliflower, peas, carrots or french beans.
Michael: l'll have salad, please.
Waitress: And french fries?
Michael: Please.
Helen : What did you say the vegetables were?
Waitress: Cauliflower, peas, carrots or french beans.
Carol : I think I'd like the kidneys, please. And I'd certainly like salad.
Waitress: And french fries?
Carol : Er... yes, please.
Helen : The Bocuf Stroganoff is it served with rice?
Waitress: With rice, yes. You can also have vegetables or salad with it.
Helen : l'll have that please. And with salad.
Waitress: Boeuf Stroganoff and salad.
David : And for me steak.
Waitress: Well-done, medium or rare?
David : Medium, please. With salad and french fries.
Waitress: Did you want any wine with the meal?
David : Yes, we do, don't we? What would we like?
Helen : Are we all going to have the same thing or...?

38
Carol : Well, David and I will probably have red wine, and you're having beef.
What about you, Michael?
Michael: Red is fine by me.
Carol : Well, there's the house wine. Shall we have a carafe of red?
Waitress: Red wine?
Carol : Red, please.
Waitress: Thank you.
Go back and listen again to the conversation until you can under- stand it without
looking at the words. When you understand it, read the questions in your book.
Then play the conversation again, and stop the tape to write the answer to each
question. Do not read the conversation in your book when you are answering the
questions.
1. What has salade niçoise got in it?
2. What kind of soup is there?
3. Which of these is part of Bocuf Stroganoff?
a) Sour cream.
b) Lamb.
c) Mushrooms.
4. What kind of sauce are the lamb cutlets cooked in?
5. What vegetables can you have with the main course?
6. Which of these is served with rice?
a) Lamb cutlets.
b) Sautéed kidneys.
c) Boeuf Stroganoff.
7. One person orders a steak. Does he want it cooked well, medium or rare?
8. Do they order white wine or red wine?

39
Reading

Look at the menu and then answer

the questions. Use the notes if you
need to, but try to answer the
question before looking at the
notes if you can.

1. Which starter is meat?

2. If you want to eat fruit, which
starter would you have?
3. Which two main courses are
chicken?
4. Which two main courses are fish?
5. Can you have rice with the main
course?
6. How much is a cup of coffee?

40
UNIT 6
CHANGING YOUR ARRANGEMENTS

41
Dialogue

Peter and Maria Almar are Athens where they are buying things for their shop in
Zurich. They have got a telegram from Istanbul to say that the man they wanted to
see will not be back for another week. The Almars decide to have three days
holiday in Athens and then to go back to Zurich, Maria arranges for them to stay
on at the hotel.

Receptionist : Good morning.

Maria : Good morning. I wonder if we could book our room for another
three nights. We were going to

Receptionist : What's the room number?

Maria : 312.

Receptionist : And how long would you like to stay?

Maria : Up to and including Sunday night, if that's possible.

Receptionist : Let me see. Yes, that'll be all right, You

Maria : Thank you. And can I cash some traveller's cheques?

Receptionist : I'm sorry, we don't eash cheques, but there's a bank in the next
street.

Maria : Oh, all right. Thank you.

Peter : Next Monday, please. The 17th.

Travel agent : There's just the one flight. Leave Athens 16.25, arrive Zurich
18.10.

Peter : That'll be fine.

Travel agent : l'll give you some new tickets.

Peter : Can I have a refund on the old ones?

Travel agent : I can't give you cash, I'm afraid, but I'll give you a voucher. You'll
have to take it back to where you bought the tickets.

Peter : Oh, I see

Travel agent : How are you paying for the new tickets?

Peter : Will dollars be all right?

42
Travel agent : Certainly. They're S218 each, that's $436 altogether. Thank you
very much.

Go back and listen again to the Dialogue until you can understand it without
looking at the words. Then practise saying Peter and Maria's words after them.

Key words

Alter change, make different cancel. possible? = Can it happen?rate of

They cancelled the flight = There exchange the cost of e.g. Swiss
was no flight, cash money change. francs in Spanish pesetas re-book
The timetable has changed. = The book again refund money paid back
timetable is not the same as it was. sort out fnd the answer (to a
Customer person who buys problem) stay on stay longer up to
something different not the same and including from Monday up to
exchange. You pay money in and including Wednesday (USA:
exchange for goods. Make out write. from Monday through Wednesday) =
Fill in a cheque, ticket etc, note on Monday, Tuesday and
(USA: bill) e.g. a£5 note onwards Wednesday voucher paper which
going on, gong further possible Is it you can give for money or goods

Using the language

Asking for help

Listen to the examples on your tape and then try to do the exercise without
looking at your book. You will hear each correct answer after you say it.

1. You ask for help because you want to cancel your ticket.
I wonder if you could help me? I want to cancel my ticket.
2. You ask for help because you must see a doctor. I wonder if you could
help me? I must see a doctor.

You can’t find a hotel room.

Your car has broken down.
You want to cash a Swedish
Cheque.
You ask for help because You’ve lost your luggage.
Your money has been stolen.
You don't understand the
duty-free allowances.

43
Explaining about changes of plan
Listen to the examples and then explain why you didn’t do these things.
1. Why didn’t you order a taxi?
I was going to order a taxi, but I didn’t have time.
2. Why didn’t you book a table?
I was going to book a table, but I didn’t have time
3. Why didn’t you cash a cheque?
4. Why didn’t you do some shopping?
5. Why didn’t you send a telex?
6. Why didn’t you visit the Acropolis?
7. Why didn’t you go up the Eiffel Tower?
8. Why didn’t you telephone me?

At the bank
Listen to this dialogue.

Cashier : Yes, please?

Customer : l'd like to buy some pounds, please.
Cashier : How many would you like?
Customer : What's the rate of exchange against the dollar?
Cashier : Two dollars and five cents to the pound.
Customer : I'll have fifty dollars' worth in pounds then, please.
Cashier : That's £24-39. How would you like it?
Customer : Five-pound notes, please.
Cashier : Five, ten, fifteen, twenty, one, two, three, four and thirty-nine
pence.
Customer : Thank you.

Go back and play the role of the customer. Say the customer's words at the same
time as she does. You can look at your book if you need to. Now go back again
and this time play the role of the customer without looking at your book. Stop the
tape after the cashier's words and say the cashier's words.

Listening for information

Now you will hear a conversation in which a traveler calls at a British Airways
office. The traveller calls at a British Airways office. The traveler cancels his air
ticket and hotel booking and re-books on a different flight.
Listen to the conversation and try to understand it without looking at the words in
your book or at the Key Words on page 51.

44
Traveller : I wonder if you can help me. I've got this ticket from Liverpool
to Lisbon for 24th January, but I've changed my plans and I'm going to go to
Amsterdam instead. Is it possible to cancel this ticket and change it for one to
Amsterdam? I want to go on the 25th.
Booking clerk : You want to cancel the 24th and re-book on the 25th?
Traveler : Yes, re-book to Amsterdam.
Booking clerk : Is it single or return?
Traveler : Single.
Booking clerk : What time of day would you like to go?
Traveler : In the morning, please, if there's a flight.
Booking clerk : Morning. OK, 'Il just check in the computer… Yes, we can do a
flight at 7.25 to London. Arrive in London at 8.20, then onwards to Amsterdam at
9.15. Arriving Amsterdam airport at 11.15.
Traveler : Fine. Can you alter the ticket for me?
Booking clerk : We’ll give you a new one.
Traveler : Oh, thank you. And what about the money? It isn't as expensive
to Amsterdam, is it?
Booking clerk : Oh, no. We'll give you a refund. Only we can't give you cash. So
I'll make our a voucher for a refund, and when you get home, would you give it to
your travel agents and they’ll sort it out.
Traveler : Uh-huh. So can you give me the ticker to Amsterdam now
without any more money from me?
Booking clerk : Yes, yes. We’ll take the other ticket in exchange
Traveler : Ah, that's fine. Another problem is that I'm booked into one of
your hotels in Lisbon for two nights, the 24th and the 25th. Would it be possible
to cancel that?
Booking clerk: Yes. Did you book it with your ticket?
Traveler : Yes, I did. It’s British Airway hotel, the Lisbon Penta.
Booking clerk : I’ll just have a look in the computer… Yes, that's OK.
Traveler : That's OK, is it?
Booking clerk : Yes, it's cancelled.
Travelers : Thank you.
Booking clerk : Right. Here's your new ticket then. Liverpool to London to
Amsterdam, going on the BZ 421 at 7.25 and then London to Amsterdam on the
BA 404 at 9.15. Single journey.
Travelers : Thank you. Where do I have to go to change planes? Do I go to
the Transfer Desk?
Booking clerk : No. The flight leaves from Terminal 1 and that's the terminal you
arrive at, so you just go to the check-in.
Traveler : So I just checked in again, do l?
Booking clerk : Yes.
Traveler : Thank you very much.

45
Booking clerk : I'll just make out the voucher.
Travelers : Oh, yes. Thank you.

Go back and listen again to the conversation until you can understand it without
looking at the words. When you understand it, read the questions in your book.
Then play the conversation again, and stop the tape to write the answer to each
question. Do not read the conversation in your book when you are answering the
questions.

1. What time does the flight leave Liverpool for London?

2. What time does the flight leave London for Amsterdam?
3. What does the booking clerk do?
a) Alters the ticket,
b) Writes a new ticker.
4. Where can the traveler get his money back?
a) At bank,
b) At the airport,
c) From his travel agent.
5. Does the traveler have to pay cash for the ticker to Amsterdam?
6. Can British Airways cancel his hotel for him?
7. What are the numbers of the two flights?
8. Where does he check in when he gets to Heathrow Airport?
a) In Terminal 1.
b) In Terminal 2.
c) At the Transfer Desk.

46
Reading for information
Look at the information and then answer the questions. Use the Notes if
you need to, but try to answer the questions before looking at the Notes it
you can.

1. In how many countries can you use a Diners Club

2. How much credit can you have with a Diners Club card?
a) It depends how much you earn.
b) As much as you like.
3. At which banks can you use the card to cash cheque?
a) At any bank in the National Westminster Group.
b) At any bank in the Eurocheque scheme.
4. Which of these does the card give you free?
a) Insurance against death while traveling.
b) Insurance against accidents.

47
 5. It you pay extra, you will not lose money when card is stolen. How
much extra does this cost each year?
6. If you have never had a card before, how much would it cost to have a
card in the first year?

Notes
Account I have an account at We offer cheap tickets = You can
Barclays Bank. Affiliated linked buy cheap tickets from us. Optional
with, working together with in something you can choose to do or
association with together with block not. Organization company original
fee total charge branch. The bank has when it first happened p.a. per
a branch in every town. Charge card annum, every year.
credit card cover. The insurance Protection keeping safe relieve make
covered (= included) accidents. free rental agency company from
Directory list of e.g. garages, hotels which you rent (= pay to use) e.g. a
diplay show drawn on a bank = car reverse side other side scheme
cheque with the bank’s name on it system, way of organizing things
entrance going in, becoming a security being safe spouse husband
member establishment hotel, shop, or wife statement. Your bank
garage, etc. Exclusive, exclusive statement says how much you have
services = services not given by in the bank. Store shop subsidiary
anyone else fee money paid for company belonging to another
service honor accept immediately at company throughout in all parts of
once, without waiting insurance. The transferable can be used by another
insurance company will pay if the person.
luggage is stolen. Limit maximum
amount major big, important member
person belonging to e.g. a club
membership being a member offer.

48
UNIT 7
ON THE TELEPHONE

49
Dialogue

Peter and Maria Almar have decided to stay in Athens for a short holiday.
Peter wants to book seats for a concert. He is telephoning the concert hall.

Peter : Hello? Is that the concert hall?

Booking clerk : Yes. Speaking
Peter : I'd like to book some tickets for the concert on Saturday
please
Booking clerk : well. The stalls are sold out. But we have a few in the
circle
Peter : I see what time is the performance?
Booking clerk : Eight o' clock
Peter : Is there a matinee?
Booking clerk : No.
Peter : Well. Can I book two tickets?
Booking clerk : Sorry we don't take telephone bookings can you come to
the box office?
Peter : Oh. all right. Thank you.

Maria wants to telephone the Almars shop in Zurich to tell their assistant that
they will be back next Tuesday.

Maria : hello operator. I'd like to like to book a call to Switzerland

Operator : pardon?
Maria : I want to book a call to Switzerland. I’ve been trying to book a
call to Switzerland. I've been trying to dial direct but i can’t get through
Operator : can i have your number please?
Maria : Yes. It Athens 5709-918
Operator : And who are you calling?
Maria : Zurich 63 24 35
Operator : Zurich 63 24 35. And what time would you like to call?
Maria : Would it be possible to book it for three o’clock this afternoon
please?
Operator : Right. We’ll call you back later, then
Maria : Thank You.

Go back and listen again to the dialogue until you can understand it without looking
at the words. Than practice saying Peter and Maria’s word after them.

50
Key word

Box office place where you buy theatre tickets

Concert hall building where music is played

Connect put through a call

delay time when you have to wait dial a telephone number with your finger

engaged (USA: busy) used by another person Expect someone back think that

someone will come back later fetch go and bring back Hold on wait

matinee performance in the afternoon Operator person who puts

through telephone calls

(I beg your) pardon ? (USA : excuse me?) = Please repeat what you said: I didn't
hear.

Performance the playing of a concert. The acting of a play etc. Personal call (USA:
person to person)

telephone call to one special person Receiver you hold the receiver

when you make a phone call.

Replace put back sold out all sold none left to bury speaking smith speaking = I am
smith (on the phone)

51
Using the language

Making contact on the telephone

Listen to the examples on your tape and try to do the exercise without looking at
your book
1. You are telephoning the National Theatre.
Hello? Is that the National Theatre?

2. You are telephoning the Universal Travel Agency.

Hello? Is that the Universal Travel Agency?

You are telephoning

• The hotel Berlin
• Kennedy Airport.
• The Hong Kong Restaurant
• City Taxis
• Barclays Bank
• The police

Asking if something is possible

Listen to the example on your tape and than try to do the exercise without looking
at your book
1. You want to know if you can book a call
Would it be possible to book a call?

2. You wan to know if you want to go by bus.

Would it be possible to go by bus?

You want to know if you can

• Order a taxi
• Reserve a seat
• Pay in francs
• Send a telegram
• Book a table
• Change the date of the flight

52
Booking theatre tickets
Booking Clerk : Apollo Theatre
Caller : Hello. I’d like to book a seat for the Tuesday evening performance,
please.
Booking Clerk: Stalls or Circle?
Caller : Well, how much are the tickets?
Booking Clerk : $4.00, $3.00, or $2.00
Caller : I’ll have a seat at $4.00, please
Booking Clerk : what name is it, please?
Caller : Andara. A-N-D-A-R-A
Booking Clerk: Can you come and pick up your ticket tomorrow please?
Caller : Yes, all right thank you very much
Booking Clerk : Thank you

Go back and play the role of the caller. Say the caller’s words at the same time as
she does. You can look at your book if you need to.
Now go back again and this time play the role of the caller without looking at your
book. Stop the tape after the booking clerk’s words and say the caller’s words. Give
your own name when the booking clerk asks for it.

Listening for Information

Now you will hear a conversation in which someone books an international

telephone call. Listen to the conversation and try to understand it without looking
at the words in your book or at the key words in your book.

Operator : Number, please.

Caller : I want to make an international call.
Operator : which country?
Caller : Iceland
Operator : I’ll put you through to international.
Operator : International
Caller : hello, I want to make a call to Iceland.
Operator : can I have your number, please?
Caller : yes, it’s Manchester 345 6788
Operator : 345 6788. And what number are you calling?
Caller : Diane 300 4044
Operator : Diane 300 4044
Caller : that’s right. it’s a personal call to Ms. Lauren
Operator : Pardon?
Caller : Lauren. L-A-U-R-E-N
Operator : Could you replace your receiver, please and I’ll call you back in

53
few minutes.
Caller : right

Caller : Hello
Operator : your call to Ms. Lauren. Is that the correct name? Caller : Yes
that is
Operator : I beg your pardon?
Caller : Yes that’s the name
Operator : trying to connect you.. you’ll have to wait a little bit. Just hold
on a moment. They’ve gone to fetch him….. hello, Manchester? Are you there
Caller : Yes?
Operator : He’s not there. Do you want to leave the message?
Caller : Well is he expected back today?
Operator : No
Caller : Well could I book the call for tomorrow morning please?
Operator : what time?
Caller : As early as possible please
Operator : All right well I’ll call you back and let you know what time it
will be
Caller : Thank You

Go back and listen again to the conversation until you can understand it without
looking the words.

When you understand it, read the question in your book. Than play the conversation
again, and stop the tape to write the answer to each question. Do not read the
conversation in your book when you are answering the question.

1. Which country is the caller telephoning?

2. What number is he speaking from?
3. What number is he calling?
4. What is the name of the person he wants to speak to?
5. How long will it be before the operator calls back?
6. When the operator first calls back, why can’t she put the call through?
a) The number is enganged.
b) The person is not there.
7. How long will it be before she calls back?
8. When the operator calls back the second time, why can’t the caller make

54
 his phone call?
a) The number is enganged.
b) The person is not there.
9. Does the caller leave a message?
10. What time does he want to make another call?
a) In the morning.
b) In the afternoon.
Reading for information
Look at the information (about a British telephone) and then answer the questions.
Use the Notes if you need to, but try to answer the questions before looking at the
Notes if you can.

55
1. What must you hear before you can dial?
2. What must you do when you hear rapid pips?
a) Dial again.
b) Put money in.
3. What does a continuous single tone mean?
a) The number is incorrect.
b) The number is engaged.
4. What do you dial for the operator?
5. What would you dial if you saw a bad road accident?

56
UNIT 8
ASKING THE WAY

57
Dialogue

Peter and maria almar are at their hotel in Athens. Maria cannot get through on the
telephone to Zurich, so they want to go to the main post office to send a telegram.
Peter : excuse me, Could you tell me the way to the main post office, please ?
Receptionist : well, it’s Aeolou Street, near Omonia Square.
Peter : Is it far to walk ?
Receptionist : it’s about two kilometres.
Peter : Can we get a bus from here ?
Receptionist : yes number twelve.
Maria : where is the bus stop ?
Receptionist : turn left outside the hotel and go straight ahead until you get to the main
road. Then turn right and the bus stop is on the right hand side opposite some shops.
Peter : I think we’ll take a taxi. Could you order a taxi for us, please?
Receptionist : There’s a taxi outside now, sir.
Peter : Oh, good. Thank you.
Hello, taxi? How much would it be to the main post office ?
Taxi driver : Twenty five drachmas.
Peter : OK. Could you take us there, please?
Go back and listen again to the dialogue until you can understand it without looking at
the words. Then practice saying peter and maria’s words after them.

58
Asking people to do things
Listen to the examples and then ask people to do things.

1. You want a receptionist to order a taxi for you.

Could you order a taxi for me , please?

2. You want a travel agent to cancel your booking.

Could you cancel my booking, please?

3. You want a taxi driver to take you to the atlas hotel.

4. You want room service o bring you some sandwiches.

5. You want a bank cashier to change some money for you.

6. You want a porter to take your suitcases.

7. You want a travel agent to write down the flight times for you.

8. You want someone to call you back in half an hour.

59
Key words

❖ Bus stop place where you wait for a bus

❖ Carry on go futher on the same road

❖ Counter a bank cashier sits behind a counter

❖ In land inside a country

❖ Main largest, most important

❖ Opposite on the other side of the road

❖ Overseas in other countries

❖ Pedestrian person walking

❖ Ring road going in a circle a round a town or city

❖ Sign road sign give drivers information.

❖ Signposted the satiation is signposted = there are road signs showing the way

to the station.

❖ Straight ahead / straight on forward, not turning right on left.

❖ Turning place where one road comes for another

60
Using language

• You want to know where the post office is.

Excuse me, could you tell me the way to the post office?

• You want to know where the airport is.

Excuse me, could you tell me the way to the airport?

• You want to know – Where terminal 2 is.

Where the bus station is.

Where the national bank is.

Where the police station is.

Where Thomas cook’s travel agency is.

Where the air france office is.

61
Listening for information

Asking the way on foot

Pedestrian : Excuse me, I’m looking for the tourist information centre.
Women : keep on this road.
Pedestrian : this road here, yes.
Women : you’ll come to another one of these pedestrian crossings.
Pedestrian : Down this way ?
Women : Yes. Not this first one, the second crossing.
Pedestrian : Yes.
Women : Walk over the crossing and there is turning to the left. Go up there.
Pedestrian : Yes, what’s the name of the road?
Women : Park street.
Pedestrian : Park street.
Women : Yes, go up there and the tourist information centre is on – is about a
hundred yards up there on the right hand side.

62
Reading for information
Look at the information and then answer the questions. Use the notes if you need to,

but try to answer the questions before looking at the notes if you can.

63
1. At what kind of stop do you have to put your hand to stop the bus?
2. In which parts of London are there buses?
a. Only in the centre.
b. Only in the suburbs.
c. In all parts.
3. In which two of these places is there information about where buses go?
a. On a bus map.
b. At most bus stops.
c. In the bus.
4. Is the fare always the same?
5. Where do you buy your ticket?

64
 KEY ANSWER

Unit I : Asking for Travel

Listening 1) Six o'clock 2) Eight o'clock 3) Two 4) £32 5) Wash-basin, shower and
toilet. 6) £36 7) Twelve 8) Couchette 9) £25-80 10) Yes 11) Yes 12) No
13) b) 14) Yes

Reading 1) £30-50 2) £26 3) a) 4) Full fare 5) 9.45

Unit II : Making Travel Arrangement

Listening 1) A monthly return 2) £24-55 3) On the return journey 4) 19.00 5) About

£4 6) Monday 7) Saturday 8) The return journey

Reading 1) 44 Ibs (20 kgs) 2) c) 3) c) 4) 22 5) b) 6) Y.D. 35 7) Y.D. 15 8) 10-45

Unit III : At an Airport

Listening 1) 3.10 2) 1.00 3) Two pieces 4) £20 5) No 6) 18A 7) Gate 23 8) 2.45

9) Madrid 10) On business 11) b) 12) 200 13) A bottle of whisky 14) No
15) No

Reading 1) No 2) 50 grammes 3) 400 4) 3 litres 5) No

Unit IV : At a Hotel

Listening 1) Yes 2) Yes 3) Yes 4) Yes 5) Yes 6) The Steak- house 7) b) 8) £37-96
9) a) 10) 125 11) The first floor 12) Ten o'clock

Reading 1) 9.30 pm 2) The ground floor 3) In the Lounge 4) Telephone the

Housekeeper 5) The Hall Porter 6) No 7) To the Cashier's Office 8)
Noon/Midday/12 o'clock

Unit V : Ordering a Meal

Listening 1) Tomatoes 2) Onion soup 3) a) 4) A sauce of wine 5) Cauliflower, peas,

carrots or french beans 6) c) 7) Medium 8) Red wine

65
Reading 1) Pâté Maison 2) Melon 3) Poussin en Cocotte and Coq au Vin 4) Fresh
trout and salmon steak 5) No 6) 25p

Unit VI : Changing your Arranggement

Listening 1) 7.25 2) 9.15 3) b) 4) c) 5) No 6) Yes 7) BZ 421 and BA 404 8) a)

Reading 1) 156 2) b) 3) a) 4) a) 5) 50p 6) L22-50

Unit VII : On the Telephone

Listening 1) lceland 2) Manchester 492 6044 3) Reykjavik 73780 4) Johannesson

5) A few minutes 6) a) 7) 30 minutes 8) b) 9) No 10) a)

Reading 1) The dial tone 2) b) 3) a) 4) 100 5) 999

Unit IX : Asking the Way

Listening 1) b) 2) Left 3) Park Street 4) About 100 yards 5) On the right 6) c 7) Left
8) London 9) About a mile 10) Right 11) Straight ahead 12) On the right

Reading 1) A Request Stop 2) c 3) a and b 4) No 3) In the bus

66
 AUTOBIOGRAPHIES

My name is Alfi My name is

Fadhilatul Jizah. I Amanda Amelia
was born on June Yuni Vera. I was
11𝑠𝑡 , 1998 in born on January
Sidoarjo. I has 14𝑡ℎ 1998 in
two brothers, he is Malang. I am a
M. Ridhol Moslem. I live in
Mahbub and M. Tenggulunan
Fais Fabiansyah. I village Rt 16 Rw
am a moeslem. I live in Kedungpeluk 06 Candi Sidoarjo, East Java.
village, RT.002/RW.001 – Candi – I graduated from :
Sidoarjo, East Java. 1. Elementary School of SDN
I graduated from elementary school of Tenggulunan in 2010
MI Islamiyah Kedungpeluk in 2011. I 2. Junior High School of Mts Manba'ul
continued my study in SMP Islam Hikam in 2013
Sedati and graduated in 2014. Then, I 3. Senior High School of MA Manba'ul
continued my study in SMAN 1 Ngoro Hikam in 2016.
and graduated in 2017. On 2017, I On 2017, I registered as a student in
registered as a student in STKIP PGRI STKIP PGRI Sidoarjo. I took English
Sidoarjo. I took English Education Education Study Program.
Study Program.
My name is My Name is
Benedikta Hentriyana Dorsila
Erinsiana Opat. I Saiselar. I was
was born May 9th born on January
1998 in Munde ( 6𝑡ℎ , 1999 in
Flores, NTT). I Kandar. Kandar is
have 5 sisters ang one Village in
1 brother, They Province Maluku. I
are Wiwin, Yona, am a Christian. I
Alni, Fandra and Lulani. I'M a live in Sidoarjo at Pondok Sidokare
Khatolik. I live in Sidoarjo, East Java. Indah, East Java.
I graduated from Elementary school of I graduated from Elementary schools of
Nangarawa, NTT in 2010. I continued SD Kristen Kandar 2011. I continued
my study in SMPN- satap Munde NTT my study in SMPN 4 SELARU 2014.
and i graduated in 2013. And then I Then I continued my study In SMA
continued my study in SMAK Kristen Saumlaki and I graduated in
Pancasila Borong NTT, i graduated in 2017. I registered as a student in STKIP
2016. On 2017, I registered as a student PGRI Sidoarjo. I took English
in STKIP PGRI Sidoarjo, I chose Education Study Program
English study program.

67
 My name is My name is
muridah N. I was Novita Pratiwi
born on october Putri i was born
17th, 1996 in on 19𝑡ℎ June
sidoarjo. I have 1998' in Sidoarjo.
one older I've one sister and
brother, he is one brother. My
syafaat nur sister's name is
mukhlisin . I am Nania Apriliani
a moeslem. Stat and my brother's
medalem, tulangan - Sidoarjo, East name is Wahyu
Java. Maulana. I am
I graduated from elementary school of moslem. I live in Bligo village, candi-
SDN medalem, East Java in 2009. I sidoarjo.
continued my study in stanawiyah I was graduated from Bligo elementary
darun najah, East Java in 2012. Then, I school on 2011, then i was graduated
continued my study in SMK kesehatan from 2 Candi Junior high school on
darussalam, East Java and I graduated 2014, and i was graduated from 1
in 2015. On 2017, I registered as a Porong senior high school on 2017.
student in STKIP PGRI Sidoarjo. I took And now i'm a student collage 8
English Education Study Program. semester in STKIP PGRI Sidoarjo.
My name is My name is Sofi
Shara Faradina Andini. I was
Putri. I was born born on July
on May 30th, 21𝑡ℎ , 1998 in
1998 in Sidoarjo. I have
Sidoarjo. I’m the two younger
only child in my sisters, and I am
family. the eldest.
I graduated from I changed schools
elementary several times,
school of SDN Kebonagung 2. Then I first, when I was in 1st grade at SDN
continued my study in SMP YPM 7 Jumputrejo, the second, when I was in
Sarirogo. In 2016, I was graduated 2nd grade, I studied at SDN
from SMK PGRI 2 Sidoarjo. After Banjarbendo, and finally when I was in
graduated from the school I continue to 3rd grade, I studied at Al-Zaytun
learn English at BEC (Kediri) for a International School in West Java until
year. In 2017, I study at STKIP PGRI graduated in 2016. Then I continue to
Sidoarjo and take English Department learn English at BEC (Pare, Kediri) for
Program as my major. 6 months, and studied at STKIP PGRI
Sidoarjo and took English Education as
my major.

68
 BIBLIOGRAPHY

Eastwood, Jhon. 1980. English For Travellers. Walton Street, Oxford: Oxford
University Press.

https://en.frenchpdf.com/english-for-travel-pdf

https://www.learnenglishfeelgood.com/travelenglish/

https://www.fluentu.com/blog/english/english-travel-phrases/

https://preply.com/en/blog/travel-english-vocabulary-phrases/

https://www.talkenglish.com/speaking/listtravel.aspx

69