Professional Documents
Culture Documents
Brand Creation and Management
Brand Creation and Management
What brands stand for: value and personality as the background for a narrative approach
Brand archetypes
Brand metaphors
Policy
stage 2
Company Marketing
Brand as reference
Increased competition
Targeting demographics
Icon Rational advertising
Personality
Reference
Unbranded
https://www.youtube.com/watch?v=KMY7o1tZTYU
Brand stage
Policy
Company stage 3
Classic branding
Brand as personality
Intense competition
Icon Targeting psychographic
Lifestyle advertising
Personality
Reference
Unbranded
Brand stage
Policy
stage 4
Company Customer driven marketing
Brand as icons
Saturated marketplaces
Targeting users’ styles
Icon Symbolic advertising
Personality
Reference
Unbranded
Brand stage
Policy
stage 5
Postmodern marketing
Complex brands
Company Cynical consumers
archetypes’ segmentation
Deconstructed advertising
Icon
Personality
Reference
Unbranded
17
Policy
stage 5
Postmodern marketing
Complex brands
Company Cynical consumers
archetypes’ segmentation
Deconstructed advertising
Icon
Personality
Reference
Unbranded
Brand stage
Interactive
Company Relationship
value creation
Social
consequences
Functional consequences
The dimensions of
brand narratives
Brand narrative:
Brand equity
Customer equity
Market position
Brand story potential
Media authored myths
Brand: Customer authored
Personality myths
Symbols Company authored
Relationships myths
Self-expressive benefits
Emotional benefits
User imagery
COO
Product: Organisational
Scope associations
Attributes
Uses
Quality/value
Functional benefits
Brand narratives
(of symbolic and
functional meanings)
Brand
narrative
market-product
explicit and implicit company
brand development
brand meaning authored
equity strength
myths
Brand
organisational brand
associations personality
country of Product
Product
scope symbols
origin scope
customer attributes customer
negotiated attributes customer
authored uses development
brand meaning uses equity
myths quality strength
quality
values
values brand/
user functional
functional benefits customer
imagery benefits
relationship
emotional self-expressive
benefits benefits
media
mediated market
authored
brand meaning position competitive
myths
strength
brand story arc
potential
emotiona
l
consequ Brand narrative
ence
metaphorically
functiona
l convey
consequ
ence entire web
of meanings
attributes
product
The Signs of Brand
(brand elements)
They could be
tangible or intangible
Tangible...
Name Logo Colour
Logo: it is a
particular way to
“write” the brand
Abstract nature
Colour: particular
colour or patter
strictly related to
the brand
Sound....
Cult products: are
emblematic of the
brand
Packaging: might
become an
element of brand
recognition
Character: it
humanizes the brand
and generates
associations and
interest
Tag line: verbal
synthesis of brand
positioning
Imperative
Descriptive
Superlative
Provocative
Specific
Intangible...
Services Policies Amenities
Consumer goods
Individual consumer
McCracken, 1986
Movement of meaning through the role of celebrities
Culture Endorsement Consumption
Persons
Contexts
What kind of life do I want? Reflect What kind of life do I want? Successful,
what the purchaser and the brand
share in fundamental terms: moral,
CENTRAL VALUES fulfilling, meaningful, stable, powerful,
etc.
behaviourally, philosophically.
Reflect the nature of purchaser: sex, What kind of person do I want to be?
characteristics, personality, status. EXPRESSIVE VALUES Active, contemporary, important, etc..
Personality
Culture
Self Image
Reflection
Relationship
Brand identity Prism
for the Hermés Brand
Traditional
Kelly bag
Elegant
Silk carré
French
High-quality Exclusiveness-timeless
Brand identity Prism
for the Armani Brand
PHYSICAL ASPECT PERSONALITY
Weave quality, design, logo. Class, chasteness
RELATIONSHIP CULTURE
Prestige, style Tradition, commitment,
preciousness, non uniformity
Media Message
Models for Myth Brand
Building
Deep metaphors provide basic
foundations for the brand stories
people create, based on marketing
communications.
“Giant metaphors”:
1.Balance or imbalance
2. Transformation
3. Container (keeping things in or out)
4. Connection or disconnection
5.Resource (knowledge, information)
6. Control
7. Movement, motion
8. Nature, force, system
2. Single voice
4. Leverage
5. Cross-media
Individual brand congruity
• Media-neutral planning
• Trans-media planning
Relationship marketing
vs
Relationship branding
The narrow concept of relationship marketing or
CRM has its roots in a b2b orientation and often
describes an extension of personal selling,
account management and the management of
the marketing/customer interface
Relationship branding is a strategic
approach aimed at making consumers
feel a sense of relationship or personal
connection with the brand.
Customer loyalty
categorisation
partner
advocate
supporter
retention
client
customer
prospect
acquisition
suspect
Customer-based brand
equity model
Product Brand
quality promise
Price Individual
proposition congruity
Emotional
Physical evaluations
WOM
evidence
Customer/brand
relations
Representation of
group identity
Targeted brand
positioning
explicit
solicite
d
unsolic
ited
implicit
Explicit planned brand encounters are
campaigns which are objectively researched
with communication mix elements such as
advertising and direct marketing applied.
Implicit planned brand encounters like the
physical evidence of a reception or the
ambience of a retail store have a degree of
subjective interpretation and so are more
difficult to control.
Solicited planned brand encounters
are third-party sanctioned
expressions of the brand by
intermediaries
Unsolicited planned brand encounters
include wom, miscommunications by
competitors or uninformed parties presenting
a distorted impression of the brand.
Types of brand encounters
Tv, radio
Cinema
Guerrilla ads
Website
Wom
Out of home
Brand blogs explicit
solicite Digital ads
d Social page
unsolic
Competition viral ads ited Store ambience
Rouge viral ads implicit Premium pricing
Competition ads Company reception
Third-party social pages Sponsorships
Brand portfolio and
architecture
20%
Ultra
lower Contem Trendy Retail Boys Perfect
premiu
than p and store and Armani
m
main design fashion chain girls environ.
price
line
How many brands does
a company need?
Brand portfolio
Through a Branded Through a House of Brands
House
Brand architecture
It organises and structures brand portfolio giving a specific role to brands
and a rationale to the relationship between brands and between different
product-market contexts.
Endorser Sub-brand Driver role
Endorser brand: usually represent organisations rather than products,
because organisational associations such as innovation, leadership and trust
are particularly relevant in endorsement contexts.
Driver role: reflects the degree to which a brand drives the purchase decision
and use experience.
Brand relationship spectrum
Token
Descriptor
endorser
How do you manage brands?
Brand portfolio
How many Benefit Silver Strategic
brand brand bullet brand
Grouping
Brand role
in the portfolio
Cash cow Linchpin
brand brand
Perceived quality
Source of value for the company:
Marketing programme’s efficency
Enhance prices
Association Enhance margins
Trade leverage
Competitive advantage
Assets
Brand awareness
Top of mind
Brand recall
Brand recognition
Unaware of brand
performance
Loyal
Switcher
PRODUCT: Service:
Performance Tangible
Feature Confidence
Liking Competences
Confidence Answer
Lasting Empathy
How do you evaluate brands?
TARGET
Reason to buy
Value adding
Strong brands are built thanks to the following customer perceptions:
• Relevance
• Relevance
Brand strength
(future potential
of the brand
Brand stature
(present position of the brand)
POWER
GRID
High
Brand strength
Low
D R T K D R T K
Brand strength
D R T K D R T K Low
D R T K D R T K
Brand strength
D R T K D R T K Low
Prod. A4
Prod. A3
Prod. A2
Prod. A
Prod. A1
Price
segment
Brand extension
Tactical extension