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Manguiat, Ciara Loreal M. BSN 1-Y1-4 Course Task Unit 8
Manguiat, Ciara Loreal M. BSN 1-Y1-4 Course Task Unit 8
BSN 1-Y1-4
A patient just undergone surgery is complaining of pain. He has already had the maximum dose of pain medications. He is
continuously using his call light demanding for the nurse. He keeps on complaining that his pain is not being taken cared of
and other patient are receiving better care.
1. Using the theory of Ida Orlando, how can you deal with patient complaints?
Ida Jean Orlando emphasizes the reciprocal interaction between the nurse and the patient, and her expertise
focuses on improving patient behavior. As a result, building a successful nursing practice and therapeutic nurse-
patient interaction that fosters a patient's well-being is a must. To obtain the patient's trust, the precise protocol must
be performed along with empathy that exemplifies love and respect for the patient. Thus, improving the clients’ health
and well-being. Considering that the patient is still in severe pain despite having received the maximum dose of pain
prescriptions, as a nurse, I would appropriately clarify that the medications had reached their limit and ask where in
their body they are experiencing discomfort so that I could take appropriate actions. In this manner, the patient will
feel as though he is receiving care from a healthcare professional and that he has nothing to worry about as I will
help and assist him in his discomfort. As a result, I would add mention that nurses have a large number of patients to
care for. That being said, if he (the patient) has any concerns, he must immediately inform us promptly so that we
can aid him.
MNEMONICS QUESTIONS
O Onset When did it begin? How long does it last?
L Location Where is it? Does it radiate?
D Duration How long has the pain been going on? How long does an episode last?
C Characteristics Describe the sign or symptom. How does it feel, look, sound, smell, and
so forth? an the pain be described in terms such as stabbing, gnawing,
sharp, dull, aching, piercing, or crushing?
A Associated factor What other symptoms occur with it? Are there triggers such as
movement, body position, activity, eating, or the environment?
R Radiating What makes it better? What makes it worse? Does the pain travel to
another area or the body, or does it stay in one place?
T Treatment What has been done to make the pain better and has it been helpful? Is it
the medication, position change, rest, and/or application of hot or cold
treatment?
E Effect What is the effect of the pain on participating in your daily life activities?
S Severity How bad is it? How would you rate your pain on a scale of 0 to 10, with
“0” being no pain and “10” being the worst pain you’ve ever experienced?