Student Name:

Student Number:

Student Assessment Tasks

BSBDIV501 Manage diversity in the workplace

Contents
Assessment information 2
Assessment instructions 3
Assessment Task 2: Develop a training manual 12
Assessment Task 2 Checklist 14
Assessment Task 3 Checklist 19
BSBDIV501 Manage diversity in the workplace Student Assessment Tasks

Assessment information
The assessment tasks for BSBDIV501 Manage diversity in the workplace are included in this Student
Assessment Tasks booklet and outlined in the assessment plan below.
To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.

Assessment plan

Assessment Task Overview

You must, in the role of the Recruitment Manager

of Blue Healer Resort, review documentation and
1. Briefing Report
develop a briefing report for the CEO and make
changes based on feedback.

You must develop a training manual for staff to

2. Develop a Training Manual assist with the implementation of the workplace
diversity program; Set for Skilling.

You must design and implement a training session

for staff to assist with the implementation of the
3. Undertake Staff Training workplace diversity program; Set for Skilling and
then develop an external communication based on
feedback.

Assessment preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions.
When you have read and understood this unit’s assessment tasks, print out the Student Assessment
Agreement. Fill it out, sign it and hand it to your assessor, who will countersign it and keep it on file.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.

Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s
assessment appeals process.
You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with
unfairly or have other appropriate grounds for an appeal.

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Assessment instructions
Each assessment task in this booklet consists of the following:

Student Assessment Agreement and Cover Sheet

This must be filled out, signed and submitted together with your assessment responses.
If you are submitting hardcopy, the Student Assessment Agreement and Cover Sheet should be the first
page of Assessment. If you are submitting electronically, print out the Student Assessment Agreement and
Cover Sheet, fill it out and sign it, then scan this and submit the file.

Assessor Declaration
The Assessor Declaration Sheet will be completed by your assessor with the outcome of the assessment,
which will be Competent (C) or Not Yet Competent (NYC). If your work has been assessed as being Not Yet
Competent, your assessor will include written feedback in assessment task checklist. Your assessor will also
discuss this verbally with you and provide advice on re-assessment opportunities as per your RTO’s re-
assessment policy.
Depending on the task, this may include
 resubmitting incorrect answers to questions (such as short answer questions and case studies)
 resubmitting part or all of a project, depending on how the error impacts on the total outcome of the
task
 redoing a role play after being provided with appropriate feedback about your performance
 being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily
completed the first time, after being provided with appropriate feedback.

Assessment task information

This gives you:
 a summary of the assessment task
 information on the resources to be used
 submission requirements
 resubmission opportunities if required.

Assessment task instructions

This includes questions you will need to answer or tasks that you need to complete.
Your answers must be typed using software as indicated in the assessment task Instructions.
Copy and paste each task’s instructions into a new document and use this as the basis for your assessment
task submission. Include this document’s header and footer.
If you are submitting electronically, give the document a file name that includes the information as indicated
in the section called ‘Naming electronic documents’ (see below).

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Naming electronic documents

It is important that you name the documents that you create for this Assessment Task in a logical manner.
Each should include:
 Course identification code
 Assessment Task number
 Document title (if appropriate)
 Student name
 Date it was created
For example, BSBDIV501 AT3 Training Manual Joan Smith 20/10/20

Icons
Icons are used in task instructions to indicate three of the common stages within the task.

This icon indicates that you will need to meet with your assessor (and possibly other
students) to complete a meeting or role play.

This icon indicates that you will need to communicate via email or send documents to
via email.

This icon indicates that you will need to submit an item of evidence.

This icon indicates all other stages during the task, which may include research,
developing documents, brainstorming ideas and so on.

Additional resources
You will be provided with the following resources before you begin each assessment task.
Assessment Task 1:
 Blue Healer Resort Set for Skilling Program document
 Dispute Resolution Policy and Procedures
 Briefing Report Template
Assessment Task 2
 Blue Healer Resort Set for Skilling Program document
 Dispute Resolution Policy and Procedures
Assessment Task 3
 Blue Healer Resort Set for Skilling Program document
 Dispute Resolution Policy and Procedures
 Session Plan template

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Checklist
This will be used by your assessor to mark your assessment. Read through this checklist as part of your
preparation before beginning the assessment task. It will give you a good idea of what your assessor will be
looking for when marking your responses or observing your performance.

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Student Assessment Agreement

Make sure you read through the assessments in this booklet before you fill out and sign the agreement
below.

If there is anything that you are unsure of, consult your assessor prior to signing this agreement.

Have you read the assessment requirements for this unit? ☐ Yes ☐ No
Do you understand the requirements of the assessments for this unit? ☐ Yes ☐ No
Do you agree to the way in which you are being assessed? ☐ Yes ☐ No
Do you have any specific needs that should be considered? ☐ Yes ☐ No
If so, explain these in the space below:

Do you understand your rights to re-assessment? ☐ Yes  No

Do you understand your right to appeal the decisions made in an assessment? ☐ Yes ☐ No

Student name

Student number

Student signature

Date

Assessor name

Assessor signature

Date

Assessment Cover Sheet

Student Declaration
To be filled out and submitted with assessment responses.

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☐ I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
☐ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me.
☐ I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name

Student ID number

Student signature

Date

Assessor declaration
☐ I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome ☐S ☐ NS ☐ DNS Resubmission ☐Y / ☐N

Assessment Tasks C NYC DNS Comment

Task 1 ☐ ☐ ☐
Task 2 ☐ ☐ ☐
Task 3 ☐ ☐ ☐

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Assessment Task 1: Briefing Report

Task summary
This assessment task requires you, in the role of the Recruitment Manager of Blue Healer Resort, to review
documentation and develop a briefing report for the CEO and make changes based on feedback.
This assessment is to be completed in the simulated work environment in the RTO.

Required
 Access to textbooks and other learning materials
 Computer with Microsoft Office and internet access
 Blue Healer Resort Set for Skilling Program Documents
 Dispute Resolution Policy and Procedures
 Briefing Report template

Carefully read the following scenario

Blue Healer Resort is a resort with 25 staff in a range of diverse roles. Located in
one office, based in Sydney, there are a variety of different teams within the office.
The Staffing roles within each of the teams have a range of different skill sets that
required to run the business, ranging from senior management staff to entry-level
staff.
The company is in a period of expansion and needs to ensure that it can access a
sufficient number of qualified staff. Over the last 12 months, the company has found
it challenging to attain and maintain adequately trained staff. As a result, the CEO
has decided to address this by rolling out a 'Set for Skilling' program.
The CEO hopes that this program will help increase staff retention and reap all the
benefits of a highly skilled, diverse workplace.
The success of the Set for Skilling Program relies on your ability to work as a
Recruitment Manager managing the program implementation. A vital part of the
implement is your ability to educate the staff on the Blue Healer Resort diversity
policy in the roll out of the Set for Skilling Program.

1. Review documents

Access and review the Blue Healer Resort Set for Skilling Program Documents in
your student resource folder and locate and review the diversity policy for Blue
Healer Resort from within the documents and familiarise yourself with the Dispute
Resolution Policy and associated procedures.
Critically review the diversity policy and determine if it is suitable or if an update is
required.
Your aim within the review is to ensure that the program is effectively implemented
and that as the backbone of the program it is understood and acted upon by all staff
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and to ensure it aligns with the Set for Skilling Program. It needs to include clear
procedures for staff to be able to follow and must include a procedure for ensuring
diversity in selecting and recruiting staff.
Review the legislative requirements that are applicable to the program. Due to the
recruitment changes imposed by the program, the business will now be required to
adhere to legislation in all states, instead of just NSW and the diversity policy also
needs to reflect this

Currently, the company does not have a

formal quality procedures and strategy. Differing qualities as
an arrangement can be included in Blue Healer Resort. Human asset
Administration arrangement and methods. It can be specified within
the Commerce and key plan. The below mention legislating needs to be
added in the policy.
Legal requirements in relation to workplace diversity
- The Age discrimination Act 2004
- The Disability discrimination Act 1994
- The Australian Human Rights Commission Act 1986
- The Racial Discrimination Act 1975
- The Sex Discrimination Act 1984
- The Equality act 2010
Possible measuring activity for reviewing the policies are:
 If internal or external training is offered to support implementation of
the policy or procedure, when was the last training offered and is
anyone in need of training?
 Is everyone clear of the intention of the policy and procedure?
 How often has the policy or procedure been used in the last period
(e.g. 3 or 12 months)?
 When the policy or procedure was last reviewed – when is the next
review? Date needs to specify.
 Who is the audience for the policy – i.e. who is likely to use it and
therefore, required to participate in its review?
 Does everyone who is supposed to know this policy or procedure
know – at least of – it and where to find it?
 Are there any changed external factors that would impact on the
policy or procedure?

2. Develop a briefing report

Based on your review completed, develop a briefing report for the CEO detailing
your feedback and suggestions for changes to the policy and development of
procedures along with ideas on strategies you plan to take to ensure the Set for
Skilling program is effectively implemented, acted on and understood by the various
program stakeholders, including new and existing staff.

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Complete the report using the template provided in your resources folder and make
sure you complete all sections.

Attached

3. Send an email to the CEO (your assessor).

Attach your report to the email.

The text of the email should be in grammatically correct English, written in an
appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment and seek their
feedback and approval to update the policy.

Respected sir,

Greetings. Hope you are in health and spirit. Attached with this mail is Briefing
report of Blue Healer diversity policy. The improvement in diversity policy is
important for successful program implementation. Please have a look and provide
feedback to update the policy.

Regards.

4. Update the Diversity Policy.

Once you have received feedback from the CEO, make the necessary changes to
the Diversity Policy, write the procedures and submit to the CEO (your assessor) via
email as an attachment.
The text of the email should be in grammatically correct English, written in an
appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment.

Respected Sir,

Greetings, Hope you are doing great. I am writing this mail to inform you
that I have made some changes ‘Diversity policy and procedures’ after
receiving your feedback and suggestions. I have also completed the
training session notes which include an introduction of program
objectives and initiatives. The benefits of the user manual, in the
workplace in relation to work performance, skill level and the delivery of
the business’s services to customers. A summary of the procedures, the
value and differences standards of ‘Right, Opportunity, Acknowledgement
and Incorporation (RORI)’ are to be connected to expanded enrolment,
maintenance, advancement and movement of individuals from different
foundations.

Regards.
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PROCEDURAL DETAILS
Recruitment
In arrangement with the Rise to Opportunity Act university’s enlistment hones
1984 will effectively bolster the business of individuals from differing foundations alt
hough
extraordinary measures counting but not constrained to:

 Where two candidates meet the choice criteria and might

be similarly prescribed for the position, it
is passable to donate inclination when the enlistment of an individual from
a diverse group can be illustrated as a degree to realize uniformity;
 Genuine occupation for individuals of specific differences bunches,
as recognized by the Rise to Opportunity Act 1984 Special un-enrolment
programs financed by
government organizations which give motivations to managers,
Training and Development
Provide opportunity for staff to upgrade their social and social mindfulness through
programs such
as Partner preparing and Social and Indigenous Capabilities preparing;
Promote openings for staff to get to proficient improvement and other
learning openings to improve their mindfulness, abilities and information of working
in an assorted environment.

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Assessment Task 1 Checklist

Student’s name:

Completed
successfully
Comments

Did the student: Yes No

Locate and review the diversity policy ☐ ☐

from within the Set for Skilling
documentation and use the information
to critically review the policy?

Determine its applicability to the ☐ ☐

organisation by making
recommendations and providing
feedback on changes that need to be
made to ensure its relevance for staff?

Outline formal and informal complaints ☐ ☐

procedures as provided in the Dispute
Resolution Policy and Procedures?

Identify and outline key features of ☐ ☐

relevant current legislation regarding:
 age discrimination
 disability discrimination
 racial discrimination
 sex discrimination
 human rights
 equal opportunity.

Implement an action to ensure that the ☐ ☐

diversity policy can be understood by
staff and implemented by way of
developing associated procedures?

Aim for diversity in selecting and ☐ ☐

recruiting staff by developing a
procedure within the diversity policy?

Task outcome: Satisfactory ☐ Not Satisfactory ☐

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Student’s name:

Completed
successfully
Comments

Did the student: Yes No

Additional Comments

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Assessment Task 2: Develop a training manual

Task summary
This assessment task requires you, in the in the role of the Recruitment Manager of Blue Healer Resort, to
develop a Staff Training Manual for the Set for Skilling program to be submitted to the CEO (assessor) for
review.
This assessment is to be completed in the simulated work environment in the RTO.

Required
 Access to textbooks and other learning materials
 Computer with Microsoft Office and internet access
 Access to the Blue Healer Resort Set for Skilling Program documents
 Dispute Resolution Policy and Procedures

Carefully read the following scenario

It’s time to implement strategies decided on for rolling out the program to staff
members. As noted in the case study, there have been prior difficulties with some
staff members and the CEO is wanting to ensure that prior difficulties and situations
are addressed in the training to enable all staff to better manage any conflict in the
future.
The CEO has requested that a Set for Skilling Staff Training Manual is
developed and then a training session be developed and delivered based on the
manual.

1. Design and develop a Set for Skilling Staff Training Manual (in the form of a pdf or word document).

The training manual should be designed to assist you, the Recruitment Manager
and your team, roll out the Set for Skilling Program, program initiatives, diversity
policy and associated procedures and be designed using language appropriate to
the staff of Blue Healer Resort.
The Training manual should address the training needs you have identified will be
required for the staff of Blue Healer Resort to successfully embrace the Set for
Skilling Program and will be used as a training tool document to help you train your
staff (recruitment officers) on the Set for Skilling Program, who will in turn train
others within the company and new employees during induction.
The staff training manual must include:
1. An introduction to the Set for Skilling Program including the program
objectives and initiatives.
2. The benefits of the Set for Skilling Program, in the workplace in relation to
work performance, skill level and the delivery of the business’s services to
customers. (specifically outlining the benefits of working effectively with
difference).
3. A summary of the training needs identified and how the Set for Skilling
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Program provides solutions to these. You are to identify these by reviewing

the CEO’s background information in the Set for Skilling Program Document
4. A process for employees to follow to help them become aware of and let go
of any negative beliefs, bias or judgements they may hold toward people
who are different from them. (This could be in the form of a training activity,
such as questionnaire or reflection activity that could be implemented in the
training).
5. An overview of Blue Healer Resort’s diversity policy and the dispute
resolution procedures so employees are aware of the aims of the
organisation in relation to diversity and the location of and the procedures to
be followed if they encounter conflict in the workplace.

Introduction to the Set for Skilling Program:

Open communication and criticism are respected as fundamental
components of a fulfilling and beneficial for workplace.
Blue Healer Resort’s empowers its workers to resolve any issues or
concerns that they may have at the most punctual opportunity with each
other or, falling flat that, their prompt supervisor.
The favoured prepare includes representatives settling issues to
their fulfilment inside, without feeling they must
be alluded to outside associations or to specialists for assistance.
To guarantee the commerce proceeds to extend Blue Healer
Resort’ has presented the Set for Skilling Program to:
 Implementation of the new updated diversity policy which assuring all
employees understand and act on the diversity policy
 Improve staff retention
 Reduce staff incidents and complaints relating to workplace bullying and
harassment
 Build staff skill sets and overall business capacity
The Program Initiatives
The CEO has designed the Program to include three major initiatives:
The Place Initiative
The Work Wise Initiative
The Awareness Initiative

The benefits of the Set for Skilling Program, in the workplace are:
There are numerous benefits of the Set for Skilling
Program. Each viewpoint of this program has point to extend the in
general efficiency with higher efficiency through distant better team.
The worker must feel like in an enormous family where
you regard the differing qualities and where there's an issue, settle it
as before
long as conceivable without cause in open space or unused embarrassment
. Chief and or boss are put in mien to all employee if they cannot resolve it
by themselves. We are developing exceptionally quickly. We are
known approximately we'll confront this kind
of issue so Avoidance and Observing are the key of the venture.

Identified Training Needs

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Currently Blue Healer Resort’s has experienced extend of staffing

issues counting work
environment bullying, badgering and numerous staffing complaints fuelled
from worker contrasts. Blue Healer Resort’s
perceives its gifted and different workforce as a key competitive advantage.
Our commerce victory could be a reflection of the quality and ability of our
people.

Give Awareness to employees:

The most compelling preparing sessions include individuals from all levels of
the commerce, although you’ll wish to hold be spoke session to
address issues, for case, workshops
for contracting supervisors. Methods such as role-playing and acting out a
few "genuine" encounters gives setting and can help members hone a
few of the behaviours you need them to display within the work
environment.
Once staff are prepared in non-discrimination, at that point you wish to hold
them responsible to the measures your trade has set.
Pay consideration to ordinary behaviours. How are individuals talking to
each other? Is anyone saying anything that, indeed inadvertently, may well
be hurtful? Are you taking
note unpretentious shapes of bigotry in business that ought to be
nipped within the bud some time recently they create into full-on
racial segregation? Rectifying tricky behaviours requires
a ceaseless and reliable exertion. The point is to totally implant inclusivity,
so it gets to be "commerce as regular" for your organization.

An overview of Blue Healer Resort’s diversity policy and procedures:

Blue Healer Resort’s perceives its gifted and differing workforce as a key
competitive advantage. We perceive that each representative brings
their claim interesting capabilities, encounters and characteristics to their
work. We esteem such differing qualities at all levels of the company in all
that we do. Blue Healer Resort’s accepts in treating
all individuals with regard and dignity. The differing capabilities
that dwell inside our gifted workforce, positions us to expect and satisfy the
wants of our assorted clients,
both locally and universally, giving tall quality items and services.
Our differing qualities includes contrasts in ethnicity, sexual
orientation, dialect, age, sexual introduction, religion, socio-economic status,
physical and mental capacity, considering styles, encounter, and instruction.
We accept that the wide cluster of points of view that comes about from
such differences advances development and commerce victory. Overseeing
differing qualities makes us more inventive, adaptable, profitable and
competitive.

2. Send an email to the CEO

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Email your training manual to the CEO (assessor) for review as an attachment.
The text of the email should be in grammatically correct English, written in an
appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment and seek their
feedback and approval to move ahead with the delivery session.

Respected Sir,

Greetings. Hope you are good. Attached with this mail is The
Training manual that I prepare as per your supervision. I have
also completed the training session notes which include an
introduction, program objectives and initiatives of the Skilling
Program. The benefits of the Set for Skilling Program, in the
workplace in relation to work performance, skill level and the
delivery of the business’s services to customers, a summary of
the training needs identified and how the Set for Skilling
Program provides solutions to these. Please go through it. Your
feedback is important as I need your approval for take forward
this project.

Waiting for your kind reply.

Regards.

Assessment Task 2 Checklist

Student’s name:

Completed
successfully? Comments

Did the student: Yes No

Submit a Set for Skilling Training ☐ ☐

Manual for the position of Recruitment
Officer that includes an introduction to
the Set for Skilling including:
 Program initiatives
 Program Objectives

Submit a Set for Skilling Training ☐ ☐

Manual for the position of Recruitment
Officer that includes an introduction to
the Set for Skilling that details the
benefits of the Set for Skilling Program,

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in the workplace in relation to work

performance, skill level and the delivery
of the businesses services to
customers?

Submit a Set for Skilling Training ☐ ☐

Manual for the position of Recruitment
Officer that outlines the training needs
provided as part of the Set for Skilling
Program and how the program provides
solutions to these is outlined?

Submit a Set for Skilling Training ☐ ☐

Manual for the position of Recruitment
Officer that includes a process for
employees to follow to help them
become aware of and let go of any
negative beliefs, bias or judgements they
may hold toward people who are
different?

Submit a Set for Skilling Training ☐ ☐

Manual for the position of Recruitment
Officer that includes an overview of both
the Diversity policy and the Dispute
Resolution Policy including location and
procedures if they face conflict?

Submit a program training manual

designed for the purpose of meeting and
addressing all of the above objectives
using language appropriate to the Staff
of Blue Healer Resort?

Task outcome: Satisfactory ☐ Not Satisfactory ☐

Additional Comments

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Assessment Task 3: Undertake Staff Training

Task summary
In Assessment Task 3 you are required to develop and conduct a staff training session based on the Set for
Skilling Employee Manual you created in Assessment Task 2. You must then create an external
communication for clients based on feedback from the training.

This assessment is to be completed in the simulated work environment in the RTO.

Required
 Access to textbooks and other learning materials
 Computer with Microsoft Office and internet access
 Access to the Blue Healer Resort Set for Skilling Program documents
 Dispute Resolution Policy and Procedures
 Staff Training Manual (created in Assessment Task 2)
 Case study document

Carefully read the following scenario

To kick off the roll out of the Set for Skilling Program, the CEO has requested you
run a staff training for your team of Recruitment Officers in the Set for Skilling
Program, who will then be prepared to deliver the training to others in the
organisation throughout the coming months. The CEO (assessor) will sit in on this
training.
You will utilise the training manual you have created as the primary tool to assist
you in training the staff in the organisation requirements of the Set for Skilling
Program.

1. Develop a session plan

Using the template provided in your resources folder, develop a session plan which
includes timings and topics as well as brief instructions to yourself on how to run the
training based on the training manual you have developed from the Set for Skilling
program documentation. The session must run for approximately 30 mins and the
assumption is that all of the participants are familiar with the manual. Your assessor
will ensure your team is diverse in nature.
Your training must include:
 An introduction outlining the purpose and benefits of the program
 A summary of the training needs identified and how the Set for Skilling
Program provides solutions to these
 An activity to help participants become aware of and let go of any negative
belief systems, bias or judgements they may hold toward people who are
different from them – based on what you developed in the employee manual
 An example of your own previous bias (as the Recruitment Manager) and
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how you overcame this and let go of pre-conceived ideas of stereotypes

 A series of activities such as role plays directly demonstrating how to follow
the procedures for:
o managing tension created by difference

o identifying and managing harassment allegations

o employee conflict and complaints processes.

You need to specifically develop some role plays for the participants ensuring that
you play the lead role and each of the participants has a turn to play the roles of
people from diverse backgrounds and cultures. The aim of this is to demonstrate and
model how to address issues of difference, manage tensions and work effectively
with difference, along with demonstrating how conflict resolution techniques can be
utilised. Access the case study document in your student resources folder for ideas.
Submit the session plan to your assessor for review before scheduling the training
session with your assessor and delivering it.

Session plan
Session title Method of providing training based on skill training manual.

Times 10:00 AM to 11:00 PM. (1 hour)

Venue Conference Hall no.2

Session prepared by Recruitment Manager.

Resources/equipment Senior Staff, projector, PowerPoint slides.

required for delivery
Supporting Standard skill training manual.
documents Blue Healer Resort’s policy and procedure document.

Date: March 10, 2020

Participants: All staff members.

Time Topic Description

10:00 - 10:10 AM This session in formulated and
equip with the motive of
developing and enhancing the
skills in new commerce and
experienced respectively.
primary purpose of this session
Introduction of the session is to make all the staffs
extrapolate the policies and
procedures of Blue Healer
Resort’s and different duties and
responsibilities assigned as per
their role within an organization.
This session is assured to
enhance the working
environment by building strong
communication among the

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staffs. With the development in

staffs with clear roles and
responsibilities and good
communication skills, an
organization will be benefited
with maximum productivity and
low employee turnover.
10:10 - 10:20 AM List of importance of training in
the work area is mentioned. In
Discuss needs of training and condition of the failure of staffs
solutions to give standard performance,
they should be participated in
different on the job trainings
such as observation, job rotation
and off the job trainings like self-
motivational program,
meditation. The success of an
organization depends on the
productivity of employee so
training helps to fill the gap
between standard
performances.
10:20-10:30 PM Random activities should be
given by senior staffs of
Activities for judgments organization awareness on
importance of diversity in
workforce. It motivates
employee for fair recruitments
and equality in work
environment.
There can be several ways to
10:30-10:45 PM Manage the stress raised by address and solve stress raised
diversity. due to differences or diversity,
which are as follows:
Exercises to figure out and Communication on conflicting
manage activities with supervisors or
aggravation allegations. colleagues.
Involve in recreational activities
Exercises to job holders’ during free time to avoid over
disharmony and complaints thinking.
process.
Exercises to figure out and
manage aggravation allegations:
Mobilize special cell to monitor
such activities and counter
suspects and culprit.
Awareness on harassment and
its consequences to employees.

Exercises to job holders’

disharmony and complaints
process are as follows:
Organizing counselling program
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BSBDIV501 Manage diversity in the workplace Student Assessment Tasks

on conflict management for

employees.
Immediate action to conflicting
parties to set an example for
others.

10:50-11:00 PM The given training session was

productive in term that many
Suggestion and feedback of the new recruits learned
participants. organizational behaviors
required on the job. This session
plan has helped us with
numerous developments. It has
made us aware about the
challenges that can occur during
job and ways to handle before it
brings negative results. It was a
helpful guidance for all of us. We
would like to give huge thanks
with hope for more training like
this in future which develops
our strength.

2. Deliver the training session

Using the session plan, deliver the training to a group of three participants arranged
by your assessor. Your assessor will sit in and watch the training session in the role
of the CEO.

During the training you must:

 Present the information using language and body language appropriate to your
team
 Encourage team collaboration
 Encourage respect for individual and team differences by role modelling
 Educate the team on Blue Healer Resort’s Diversity Policy and program
initiatives
 Spread a consistent message of respect for individual and team differences
 A summary of the diversity policy and procedures
 Facilitate a feedback process whereby you generate and participate in
discussion to collect feedback from the team members of the training
identifying:
o the key learnings and messages they received from the training

o ways that the program can be developed further to improve the

business products and services and meet the organisation
objectives including ways to promote diversity to clients and
external stakeholders.

Title: Session Plan Deliver

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BSBDIV501 Manage diversity in the workplace Student Assessment Tasks

Time: 10:00 A.M.

Venue: Conference Hall no.2

No of attendees: 03

Me: Good Morning Everyone, I would like to welcome you all for this meeting.
Assessor: Good Morning
A: Good Morning
B: Good Morning

Me: Today I am going to deliver the session plan that I have prepared for the Blue Healer
Resort’s which we are going to provide our staff. I would to start after your permission.
Assessor: Yes you can start.
A: Yes
B: Yes

Me: Okay, the resources that I have used for this session plan is our experienced staff and
with the help of projectors and PowerPoint.
Assessor: Okay how long will this session plan long for?

Me: Well this session plan will long for 1 hour. We will start our session plan from 10:00
A.M to 11:00 A.M
A: Well what topics you have select for the session plan can you please briefly explain?

Me: Under the session plan we will start from the introduction and benefits of the session
plan. After that we will discuss about the importance about the training, activities for the
judgements and experience to minimize the pressure while working and so on.
B: Okay that’s impressive; can you please tell me about the importance of the training?

Me: Yes of course, as we can see many staff are losing concentration while working they
are feeling more stress and they cannot give their best performance so we will be working
to minimize their stress. We are providing different motivational activities yoga to minimize
their stress.
Assessor: That’s a good idea and what about the judgements how you will address them.

Me: That one is really a good question. During this session we will be teaching them to
make judgments so that they can take a right decision at the right time so that they do
not need to feel guilty and they can work properly.

B: Nice

Me: Well this is all we are going to do in this session plan and at last we are going to take a
review from all the participant. If you have any question you can ask me. Thank you

Assessor: All Good thank you

A: Good thank you
B: Nice Thank you

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BSBDIV501 Manage diversity in the workplace Student Assessment Tasks

Promote diversity externally

Now that the training session has been delivered, based on feedback collected at
the end of your training session, develop some type of external communication to
promote the benefits of diversity and the image and reputation of the company as a
leader in promoting it.
You may create the communication in any format you feel is relevant, as long as it
is designed to promote diversity and portray a positive image of the organisation for
clients and other stakeholders outside of the organisation which promotes is
accounting services.
Submit this to your assessor.
Communication is the process of exchanging information, news, views and ideas etc within one or more
than one parties through various mediums. There are mainly three mediums of communication.
There are different types of communication techniques:
 Verbal communication.
 Non-verbal communication.
 Written communication.

I would favor to use the written communication medium for the communication within an organization or
for its activities. Written communication facilitates record of evidence and more understandable than
verbal and non-verbal. It is fast and helps easy understand difficult terminologies. It denotes writing emails,
memos; presentations and figures etc. Written documents give uniformity in work procedure and can
promote the company in front of clients, stake holders and outsiders of the organization. Some of the
advantages of written communication are listed below:
 It facilitates promotion of the business more effectively.
 It helps to present complex matters in easy and understandable form.
 It acts as the permanent record of the communication.
 It can be circulate easily among numerous parties at once via email.
 Figures gives clear picture of the information desired to be shared.
 Solves the problem of language barrier.

An effective communication helps to proper and prospers promotion of the business and its image in front
of the clients, stakeholders and outsiders. Written communication gives clear ideas to these parties with
what characteristics an organization is built in with. So, using this medium of communication we can
present clear view to the clients and other stake stakeholders the qualities benefits and services provided
by our company.

Assessment Task 3 Checklist

Student’s name:

Completed
successfully
Did the student: Comments

Yes No

Develop a session plan to guide their training which ☐ ☐

meets the requirements of the assessment activity?

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BSBDIV501 Manage diversity in the workplace Student Assessment Tasks

Student’s name:

Completed
successfully
Did the student: Comments

Yes No

Conduct a training session to a group of a diverse ☐ ☐

nature?

Deliver their training according to their session plan ☐ ☐

developed?

Facilitate a process in the training for employees to ☐ ☐

help them become aware of and let go of any
negative belief systems, bias or judgements they may
hold toward people who are different from them?

Share an example of their own diversity bias and how ☐ ☐

they overcame it?

Demonstrates within the training how to follow ☐ ☐

procedures for:
 managing tension created by difference
 recognising and managing harassment
allegations
 employee conflicts and complaints
management?

Presents the above information using language and ☐ ☐

body language appropriate to the team?

Participates in and encourages collaboration of the ☐ ☐

training attendees (people from diverse
backgrounds)?

Encourage respect for individual and team ☐ ☐

differences?

Educate the team on Blue Healer Resort’s Diversity ☐ ☐

Policy and program initiatives?

Facilitate a feedback process where they generate ☐ ☐

and participate in discussion to collect feedback from
the team members of the training identifying:
 the key learnings and messages they
received from the training

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BSBDIV501 Manage diversity in the workplace Student Assessment Tasks

Student’s name:

Completed
successfully
Did the student: Comments

Yes No

 ways that the program can be developed

further to improve the business products and
services and meet the organisation objectives
including ways to promote diversity to clients
and external stakeholders.

Promote diversity and the organisation’s approach to ☐ ☐

it using an external method/forum?

Task outcome: Satisfactory ☐ Not Satisfactory ☐

Additional Comments

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