BSBDIV501 Student Assessment Tasks PDF
BSBDIV501 Student Assessment Tasks PDF
Student Number:
Assessment information
The assessment tasks for BSBDIV501 Manage diversity in the workplace are included in this Student
Assessment Tasks booklet and outlined in the assessment plan below.
To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.
Assessment plan
Assessment preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions.
When you have read and understood this unit’s assessment tasks, print out the Student Assessment
Agreement. Fill it out, sign it and hand it to your assessor, who will countersign it and keep it on file.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.
Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s
assessment appeals process.
You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with
unfairly or have other appropriate grounds for an appeal.
Assessment instructions
Each assessment task in this booklet consists of the following:
Assessor Declaration
The Assessor Declaration Sheet will be completed by your assessor with the outcome of the assessment,
which will be Competent (C) or Not Yet Competent (NYC). If your work has been assessed as being Not Yet
Competent, your assessor will include written feedback in assessment task checklist. Your assessor will also
discuss this verbally with you and provide advice on re-assessment opportunities as per your RTO’s re-
assessment policy.
Depending on the task, this may include
resubmitting incorrect answers to questions (such as short answer questions and case studies)
resubmitting part or all of a project, depending on how the error impacts on the total outcome of the
task
redoing a role play after being provided with appropriate feedback about your performance
being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily
completed the first time, after being provided with appropriate feedback.
Icons
Icons are used in task instructions to indicate three of the common stages within the task.
This icon indicates that you will need to meet with your assessor (and possibly other
students) to complete a meeting or role play.
This icon indicates that you will need to communicate via email or send documents to
via email.
This icon indicates that you will need to submit an item of evidence.
This icon indicates all other stages during the task, which may include research,
developing documents, brainstorming ideas and so on.
Additional resources
You will be provided with the following resources before you begin each assessment task.
Assessment Task 1:
Blue Healer Resort Set for Skilling Program document
Dispute Resolution Policy and Procedures
Briefing Report Template
Assessment Task 2
Blue Healer Resort Set for Skilling Program document
Dispute Resolution Policy and Procedures
Assessment Task 3
Blue Healer Resort Set for Skilling Program document
Dispute Resolution Policy and Procedures
Session Plan template
Checklist
This will be used by your assessor to mark your assessment. Read through this checklist as part of your
preparation before beginning the assessment task. It will give you a good idea of what your assessor will be
looking for when marking your responses or observing your performance.
Make sure you read through the assessments in this booklet before you fill out and sign the agreement
below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
Have you read the assessment requirements for this unit? ☐ Yes ☐ No
Do you understand the requirements of the assessments for this unit? ☐ Yes ☐ No
Do you agree to the way in which you are being assessed? ☐ Yes ☐ No
Do you have any specific needs that should be considered? ☐ Yes ☐ No
If so, explain these in the space below:
Student name
Student number
Student signature
Date
Assessor name
Assessor signature
Date
Student Declaration
To be filled out and submitted with assessment responses.
☐ I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
☐ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me.
☐ I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
☐ I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Task 1 ☐ ☐ ☐
Task 2 ☐ ☐ ☐
Task 3 ☐ ☐ ☐
Task summary
This assessment task requires you, in the role of the Recruitment Manager of Blue Healer Resort, to review
documentation and develop a briefing report for the CEO and make changes based on feedback.
This assessment is to be completed in the simulated work environment in the RTO.
Required
Access to textbooks and other learning materials
Computer with Microsoft Office and internet access
Blue Healer Resort Set for Skilling Program Documents
Dispute Resolution Policy and Procedures
Briefing Report template
Blue Healer Resort is a resort with 25 staff in a range of diverse roles. Located in
one office, based in Sydney, there are a variety of different teams within the office.
The Staffing roles within each of the teams have a range of different skill sets that
required to run the business, ranging from senior management staff to entry-level
staff.
The company is in a period of expansion and needs to ensure that it can access a
sufficient number of qualified staff. Over the last 12 months, the company has found
it challenging to attain and maintain adequately trained staff. As a result, the CEO
has decided to address this by rolling out a 'Set for Skilling' program.
The CEO hopes that this program will help increase staff retention and reap all the
benefits of a highly skilled, diverse workplace.
The success of the Set for Skilling Program relies on your ability to work as a
Recruitment Manager managing the program implementation. A vital part of the
implement is your ability to educate the staff on the Blue Healer Resort diversity
policy in the roll out of the Set for Skilling Program.
1. Review documents
Access and review the Blue Healer Resort Set for Skilling Program Documents in
your student resource folder and locate and review the diversity policy for Blue
Healer Resort from within the documents and familiarise yourself with the Dispute
Resolution Policy and associated procedures.
Critically review the diversity policy and determine if it is suitable or if an update is
required.
Your aim within the review is to ensure that the program is effectively implemented
and that as the backbone of the program it is understood and acted upon by all staff
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BSBDIV501 Manage diversity in the workplace Student Assessment Tasks
and to ensure it aligns with the Set for Skilling Program. It needs to include clear
procedures for staff to be able to follow and must include a procedure for ensuring
diversity in selecting and recruiting staff.
Review the legislative requirements that are applicable to the program. Due to the
recruitment changes imposed by the program, the business will now be required to
adhere to legislation in all states, instead of just NSW and the diversity policy also
needs to reflect this
Based on your review completed, develop a briefing report for the CEO detailing
your feedback and suggestions for changes to the policy and development of
procedures along with ideas on strategies you plan to take to ensure the Set for
Skilling program is effectively implemented, acted on and understood by the various
program stakeholders, including new and existing staff.
Complete the report using the template provided in your resources folder and make
sure you complete all sections.
Attached
Respected sir,
Greetings. Hope you are in health and spirit. Attached with this mail is Briefing
report of Blue Healer diversity policy. The improvement in diversity policy is
important for successful program implementation. Please have a look and provide
feedback to update the policy.
Regards.
Once you have received feedback from the CEO, make the necessary changes to
the Diversity Policy, write the procedures and submit to the CEO (your assessor) via
email as an attachment.
The text of the email should be in grammatically correct English, written in an
appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment.
Respected Sir,
Greetings, Hope you are doing great. I am writing this mail to inform you
that I have made some changes ‘Diversity policy and procedures’ after
receiving your feedback and suggestions. I have also completed the
training session notes which include an introduction of program
objectives and initiatives. The benefits of the user manual, in the
workplace in relation to work performance, skill level and the delivery of
the business’s services to customers. A summary of the procedures, the
value and differences standards of ‘Right, Opportunity, Acknowledgement
and Incorporation (RORI)’ are to be connected to expanded enrolment,
maintenance, advancement and movement of individuals from different
foundations.
Regards.
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BSBDIV501 Manage diversity in the workplace Student Assessment Tasks
PROCEDURAL DETAILS
Recruitment
In arrangement with the Rise to Opportunity Act university’s enlistment hones
1984 will effectively bolster the business of individuals from differing foundations alt
hough
extraordinary measures counting but not constrained to:
Student’s name:
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Student’s name:
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Additional Comments
Task summary
This assessment task requires you, in the in the role of the Recruitment Manager of Blue Healer Resort, to
develop a Staff Training Manual for the Set for Skilling program to be submitted to the CEO (assessor) for
review.
This assessment is to be completed in the simulated work environment in the RTO.
Required
Access to textbooks and other learning materials
Computer with Microsoft Office and internet access
Access to the Blue Healer Resort Set for Skilling Program documents
Dispute Resolution Policy and Procedures
It’s time to implement strategies decided on for rolling out the program to staff
members. As noted in the case study, there have been prior difficulties with some
staff members and the CEO is wanting to ensure that prior difficulties and situations
are addressed in the training to enable all staff to better manage any conflict in the
future.
The CEO has requested that a Set for Skilling Staff Training Manual is
developed and then a training session be developed and delivered based on the
manual.
1. Design and develop a Set for Skilling Staff Training Manual (in the form of a pdf or word document).
The training manual should be designed to assist you, the Recruitment Manager
and your team, roll out the Set for Skilling Program, program initiatives, diversity
policy and associated procedures and be designed using language appropriate to
the staff of Blue Healer Resort.
The Training manual should address the training needs you have identified will be
required for the staff of Blue Healer Resort to successfully embrace the Set for
Skilling Program and will be used as a training tool document to help you train your
staff (recruitment officers) on the Set for Skilling Program, who will in turn train
others within the company and new employees during induction.
The staff training manual must include:
1. An introduction to the Set for Skilling Program including the program
objectives and initiatives.
2. The benefits of the Set for Skilling Program, in the workplace in relation to
work performance, skill level and the delivery of the business’s services to
customers. (specifically outlining the benefits of working effectively with
difference).
3. A summary of the training needs identified and how the Set for Skilling
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BSBDIV501 Manage diversity in the workplace Student Assessment Tasks
The benefits of the Set for Skilling Program, in the workplace are:
There are numerous benefits of the Set for Skilling
Program. Each viewpoint of this program has point to extend the in
general efficiency with higher efficiency through distant better team.
The worker must feel like in an enormous family where
you regard the differing qualities and where there's an issue, settle it
as before
long as conceivable without cause in open space or unused embarrassment
. Chief and or boss are put in mien to all employee if they cannot resolve it
by themselves. We are developing exceptionally quickly. We are
known approximately we'll confront this kind
of issue so Avoidance and Observing are the key of the venture.
The most compelling preparing sessions include individuals from all levels of
the commerce, although you’ll wish to hold be spoke session to
address issues, for case, workshops
for contracting supervisors. Methods such as role-playing and acting out a
few "genuine" encounters gives setting and can help members hone a
few of the behaviours you need them to display within the work
environment.
Once staff are prepared in non-discrimination, at that point you wish to hold
them responsible to the measures your trade has set.
Pay consideration to ordinary behaviours. How are individuals talking to
each other? Is anyone saying anything that, indeed inadvertently, may well
be hurtful? Are you taking
note unpretentious shapes of bigotry in business that ought to be
nipped within the bud some time recently they create into full-on
racial segregation? Rectifying tricky behaviours requires
a ceaseless and reliable exertion. The point is to totally implant inclusivity,
so it gets to be "commerce as regular" for your organization.
Email your training manual to the CEO (assessor) for review as an attachment.
The text of the email should be in grammatically correct English, written in an
appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment and seek their
feedback and approval to move ahead with the delivery session.
Respected Sir,
Greetings. Hope you are good. Attached with this mail is The
Training manual that I prepare as per your supervision. I have
also completed the training session notes which include an
introduction, program objectives and initiatives of the Skilling
Program. The benefits of the Set for Skilling Program, in the
workplace in relation to work performance, skill level and the
delivery of the business’s services to customers, a summary of
the training needs identified and how the Set for Skilling
Program provides solutions to these. Please go through it. Your
feedback is important as I need your approval for take forward
this project.
Regards.
Student’s name:
Completed
successfully? Comments
Task summary
In Assessment Task 3 you are required to develop and conduct a staff training session based on the Set for
Skilling Employee Manual you created in Assessment Task 2. You must then create an external
communication for clients based on feedback from the training.
Required
Access to textbooks and other learning materials
Computer with Microsoft Office and internet access
Access to the Blue Healer Resort Set for Skilling Program documents
Dispute Resolution Policy and Procedures
Staff Training Manual (created in Assessment Task 2)
Case study document
To kick off the roll out of the Set for Skilling Program, the CEO has requested you
run a staff training for your team of Recruitment Officers in the Set for Skilling
Program, who will then be prepared to deliver the training to others in the
organisation throughout the coming months. The CEO (assessor) will sit in on this
training.
You will utilise the training manual you have created as the primary tool to assist
you in training the staff in the organisation requirements of the Set for Skilling
Program.
Using the template provided in your resources folder, develop a session plan which
includes timings and topics as well as brief instructions to yourself on how to run the
training based on the training manual you have developed from the Set for Skilling
program documentation. The session must run for approximately 30 mins and the
assumption is that all of the participants are familiar with the manual. Your assessor
will ensure your team is diverse in nature.
Your training must include:
An introduction outlining the purpose and benefits of the program
A summary of the training needs identified and how the Set for Skilling
Program provides solutions to these
An activity to help participants become aware of and let go of any negative
belief systems, bias or judgements they may hold toward people who are
different from them – based on what you developed in the employee manual
An example of your own previous bias (as the Recruitment Manager) and
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BSBDIV501 Manage diversity in the workplace Student Assessment Tasks
You need to specifically develop some role plays for the participants ensuring that
you play the lead role and each of the participants has a turn to play the roles of
people from diverse backgrounds and cultures. The aim of this is to demonstrate and
model how to address issues of difference, manage tensions and work effectively
with difference, along with demonstrating how conflict resolution techniques can be
utilised. Access the case study document in your student resources folder for ideas.
Submit the session plan to your assessor for review before scheduling the training
session with your assessor and delivering it.
Session plan
Session title Method of providing training based on skill training manual.
No of attendees: 03
Me: Good Morning Everyone, I would like to welcome you all for this meeting.
Assessor: Good Morning
A: Good Morning
B: Good Morning
Me: Today I am going to deliver the session plan that I have prepared for the Blue Healer
Resort’s which we are going to provide our staff. I would to start after your permission.
Assessor: Yes you can start.
A: Yes
B: Yes
Me: Okay, the resources that I have used for this session plan is our experienced staff and
with the help of projectors and PowerPoint.
Assessor: Okay how long will this session plan long for?
Me: Well this session plan will long for 1 hour. We will start our session plan from 10:00
A.M to 11:00 A.M
A: Well what topics you have select for the session plan can you please briefly explain?
Me: Under the session plan we will start from the introduction and benefits of the session
plan. After that we will discuss about the importance about the training, activities for the
judgements and experience to minimize the pressure while working and so on.
B: Okay that’s impressive; can you please tell me about the importance of the training?
Me: Yes of course, as we can see many staff are losing concentration while working they
are feeling more stress and they cannot give their best performance so we will be working
to minimize their stress. We are providing different motivational activities yoga to minimize
their stress.
Assessor: That’s a good idea and what about the judgements how you will address them.
Me: That one is really a good question. During this session we will be teaching them to
make judgments so that they can take a right decision at the right time so that they do
not need to feel guilty and they can work properly.
B: Nice
Me: Well this is all we are going to do in this session plan and at last we are going to take a
review from all the participant. If you have any question you can ask me. Thank you
Now that the training session has been delivered, based on feedback collected at
the end of your training session, develop some type of external communication to
promote the benefits of diversity and the image and reputation of the company as a
leader in promoting it.
You may create the communication in any format you feel is relevant, as long as it
is designed to promote diversity and portray a positive image of the organisation for
clients and other stakeholders outside of the organisation which promotes is
accounting services.
Submit this to your assessor.
Communication is the process of exchanging information, news, views and ideas etc within one or more
than one parties through various mediums. There are mainly three mediums of communication.
There are different types of communication techniques:
Verbal communication.
Non-verbal communication.
Written communication.
I would favor to use the written communication medium for the communication within an organization or
for its activities. Written communication facilitates record of evidence and more understandable than
verbal and non-verbal. It is fast and helps easy understand difficult terminologies. It denotes writing emails,
memos; presentations and figures etc. Written documents give uniformity in work procedure and can
promote the company in front of clients, stake holders and outsiders of the organization. Some of the
advantages of written communication are listed below:
It facilitates promotion of the business more effectively.
It helps to present complex matters in easy and understandable form.
It acts as the permanent record of the communication.
It can be circulate easily among numerous parties at once via email.
Figures gives clear picture of the information desired to be shared.
Solves the problem of language barrier.
An effective communication helps to proper and prospers promotion of the business and its image in front
of the clients, stakeholders and outsiders. Written communication gives clear ideas to these parties with
what characteristics an organization is built in with. So, using this medium of communication we can
present clear view to the clients and other stake stakeholders the qualities benefits and services provided
by our company.
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Student’s name:
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Student’s name:
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Did the student: Comments
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