ASUS RT-AC58U Manual
ASUS RT-AC58U Manual
RT-AC58U
Wireless-AC1300 Dual Band Gigabit Router
E11649
Revised Edition V2
June 2016
2
Table of contents
1 Getting to know your wireless router
1.1 Welcome!.........................................................................................6
1.2 Package contents..........................................................................6
1.3 Your wireless router......................................................................7
1.4 Positioning your router...............................................................9
1.5 Setup Requirements................................................................. 10
1.6 Router Setup................................................................................ 11
1.6.1 Wired connection...................................................................11
1.6.2 Wireless connection..............................................................12
2 Getting started
2.1 Logging into the Web GUI...................................................... 14
2.2 Quick Internet Setup (QIS) with Auto-detection............ 15
2.3 Connecting to your wireless network................................. 18
3
Table of contents
3.6 Using AiCloud.............................................................................. 41
3.6.1 Cloud Disk.................................................................................42
3.6.2 Smart Access............................................................................44
3.6.3 Smart Sync................................................................................45
4
Table of contents
4.6 Administration............................................................................ 76
4.6.1 Operation Mode.....................................................................76
4.6.2 System........................................................................................77
4.6.3 Firmware Upgrade.................................................................78
4.6.4 Restore/Save/Upload Setting............................................78
4.7 System Log................................................................................... 79
5 Utilities
5.1 Device Discovery........................................................................ 80
5.2 Firmware Restoration............................................................... 81
5.3 Setting up your printer server............................................... 82
5.3.1 ASUS EZ Printer Sharing......................................................82
5.3.2 Using LPR to Share Printer..................................................86
6 Troubleshooting
6.1 Basic Troubleshooting ............................................................. 91
6.2 Frequently Asked Questions (FAQs) .................................. 95
Appendices
Notices .....................................................................................................104
ASUS Contact information ..................................................................118
Networks Global Hotline Information.............................................119
5
1 Getting to know your wireless
router
1.1 Welcome!
Thank you for purchasing an ASUS RT-AC58U Wireless Router!
The ultra-thin and stylish RT-AC58U features both 2.4GHz and
5GHz dual bands which delivers super fast gigabit wireless-AC
speeds up to 867 Mbps on the 5 GHz band & 300 Mbps on the 2.5
GHz band concurrently.
NOTES:
• If any of the items are damaged or missing, contact ASUS for
technical inquiries and support, Refer to the ASUS Support Hotline
list at the back of this user manual.
• Keep the original packaging material in case you would need future
warranty services such as repair or replacement.
6
1.3 Your wireless router
1 Power LED
Off: No power.
On: Device is ready.
Flashing slow: Rescue mode
Flashing quick: WPS is processing.
4 USB LED
Off: No power or no physical connection.
On: Has physical connection to USB device.
6 LAN LED
Off: No power or no physical connection.
On: Has physical connection to a local area network (LAN).
7
7 Reset button
This button resets or restores the system to its factory default settings.
8 Power button
Press this button to power on or off the system.
9 Power (DC-IN) port
Insert the bundled AC adapter into this port and connect your router to a power source.
10 LAN 1 ~ 4 ports
Connect network cables into these ports to establish LAN connection.
12 WPS button
This button launches the WPS Wizard.
NOTES:
• Use only the adapter that came with your package. Using other
adapters may damage the device.
• Specifications:
8
1.4 Positioning your router
For the best wireless signal transmission between the wireless
router and the network devices connected to it, ensure that you:
45 ° 45 °
9
1.5 Setup Requirements
To set up your wireless network, you need a computer that meets
the following system requirements:
• Ethernet RJ-45 (LAN) port (10Base-T/100Base-TX/1000Base-
TX)
• IEEE 802.11a/b/g/n/ac wireless capability
• An installed TCP/IP service
• Web browser such as Internet Explorer, Firefox, Safari, or
Google Chrome
NOTES:
• If your computer does not have built-in wireless capabilities, you may
install an IEEE 802.11a/b/g/n/ac WLAN adapter to your computer to
connect to the network.
• With its dual band technology, your wireless router supports 2.4GHz
and 5GHz wireless signals simultaneously. This allows you to do
Internet-related activities such as Internet surfing or reading/writing
e-mail messages using the 2.4GHz band while simultaneously
streaming high-definition audio/video files such as movies or music
using the 5GHz band.
• Some IEEE 802.11n devices that you want to connect to your network
may or may not support 5GHz band. Refer to the device's manual for
specifications.
• The Ethernet RJ-45 cables that will be used to connect the network
devices should not exceed 100 meters.
10
1.6 Router Setup
IMPORTANT!
• Use a wired connection when setting up your wireless router to
avoid possible setup problems.
• Before setting up your ASUS wireless router, do the following:
• If you are replacing an existing router, disconnect it from your
network.
• Disconnect the cables/wires from your existing modem setup. If
your modem has a backup battery, remove it as well.
• Reboot your cable modem and computer (recommended).
RT-AC58U
1 LAN WAN
Modem
2
4
Internet
3
11
To set up your wireless router via wired connection:
1. Insert your wireless router’s AC adapter to the DC-IN port and
plug it to a power outlet.
2. Using the bundled network cable, connect your computer to
your wireless router’s LAN port.
RT-AC58U
1
Modem WAN
3
Internet
2 Laptop Printer
12
To set up your wireless router via wireless connection:
1. Insert your wireless router’s AC adapter to the DC-IN port and
plug it to a power outlet.
2 Using the bundled network cable, connect your modem to
your wireless router’s WAN port.
3. Insert your modem’s AC adapter to the DC-IN port and plug it
to a power outlet.
NOTES:
• For details on connecting to a wireless network, refer to the WLAN
adapter’s user manual.
• To set up the security settings for your network, refer to the section
Setting up the wireless security settings in Chapter 3 of this user
manual.
13
2 Getting started
2.1 Logging into the Web GUI
Your ASUS wireless router comes with an intuitive web graphical
user interface (GUI) that allows you to easily configure its various
features through a web browser such as Internet Explorer, Firefox,
Safari, or Google Chrome.
NOTE: The features may vary with different firmware versions.
Information
QIS - Smart banner
Connect
Wizard
Navigation
panel
Right column
Middle
column
NOTE: If you are logging into the Web GUI for the first time, you will be
directed to the Quick Internet Setup (QIS) page automatically.
14
2.2 Quick Internet Setup (QIS) with Auto-
detection
The Quick Internet Setup (QIS) function guides you in quickly
setting up your Internet connection.
NOTE: When setting the Internet connection for the first time, press
the Reset button on your wireless router to reset it to its factory default
settings.
NOTES:
• By default, the login username and password for your wireless
router's Web GUI is admin. For details on changing your wireless
router's login username and password, refer to section 4.6.2 System.
• The wireless router's login username and password is different from
the 2.4GHz/5GHz network name (SSID) and security key. The wireless
router's login username and password allows you to log into your
wireless router's Web GUI to configure your wireless router's settings.
The 2.4GHz/5GHz network name (SSID) and security key allows Wi-Fi
devices to log in and connect to your 2.4GHz/5GHz network.
15
2. The wireless router automatically detects if your ISP connection
type is Dynamic IP, PPPoE, PPTP and L2TP. Key in the
necessary information for your ISP connection type.
IMPORTANT! Obtain the necessary information from your ISP about the
Internet connection type.
16
NOTES:
• The auto-detection of your ISP connection type takes place when
you configure the wireless router for the first time or when your
wireless router is reset to its default settings.
• If QIS failed to detect your Internet connection type, click Skip to
manual setting and manually configure your connection settings.
3. Assign the wireless network name (SSID) and security key for
your 2.4GHz and 5 GHz wireless connection. Click Apply when
done.
17
2.3 Connecting to your wireless network
After setting up your wireless router via QIS, you can connect your
computer or other smart devices to your wireless network.
NOTES:
• Refer to the next chapters for more details on configuring your
wireless network's settings.
• Refer to your device's user manual for more details on connecting it
to your wireless network.
18
3 Configuring the General
settings
3.1 Using the Network Map
Network Map allows you to configure your network’s security
settings, manage your network clients, and monitor your USB
device.
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3.1.1 Setting up the wireless security settings
To protect your wireless network from unauthorized access, you
need to configure its security settings.
20
4. From the Security Level dropdown list, select the encryption
method for your wireless network.
IMPORTANT! The IEEE 802.11n/ac standard prohibits using High
Throughput with WEP or WPA-TKIP as the unicast cipher. If you use these
encryption methods, your data rate will drop to IEEE 802.11g 54Mbps
connection.
21
3.1.3 Monitoring your USB device
The ASUS Wireless Router provides a USB port for connecting USB
devices or USB printer to allow you to share files and printer with
clients in your network.
NOTE: To use this feature, you need to plug a USB storage device, such
as a USB hard disk or USB flash drive, to the USB port on the rear panel
of your wireless router. Ensure that the USB storage device is formatted
and partitioned properly. Refer to the Plug-n-Share Disk Support List at
http://event.asus.com/networks/disksupport
22
IMPORTANT! You first need to create a share account and its
permission /access rights to allow other network clients to access the
USB device via an FTP site/third-party FTP client utility, Servers Center,
Samba, or AiCloud. For more details, refer to the section 3.5.Using the
USB Application and 3.6 Using AiCloud in this user manual.
23
Safely removing the USB disk
IMPORTANT! Incorrect removal of the USB disk may cause data
corruption.
24
3.2 Creating a Guest Network
The Guest Network provides temporary visitors with Internet
connectivity via access to separate SSIDs or networks without
providing access to your private network.
NOTE: RT-AC58U supports up to six SSIDs (three 2.4GHz and three 5GHz
SSIDs).
25
4. To configure additional options, click Modify.
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3.3 Using the Traffic Manager
3.3.1 Managing QoS (Quality of Service) Bandwidth
Quality of Service (QoS) allows you to set the bandwidth priority
and manage network traffic.
3. Click Save.
NOTE: The User Specify Rule List is for advanced settings. If you want
to prioritize specific network applications and network services, select
User-defined QoS rules or User-defined Priority from the drop-down
list on the upper-right corner.
27
4. On the user-defined QoS rules page, there are four default
online service types – web surf, HTTPs and file transfers.
Select your preferred service, fill in the Source IP or MAC,
Destination Port, Protocol, Transferred and Priority, then
click Apply. The information will be configured in the QoS rules
screen.
NOTES:
• To fill in the source IP or MAC, you can:
a) Enter a specific IP address, such as "192.168.122.1".
b) Enter IP addresses within one subnet or within the same IP
pool, such as “192.168.123.*”, or “192.168.*.*”
c) Enter all IP addresses as “*.*.*.*” or leave the field blank.
d) The format for the MAC address is six groups of two
hexadecimal digits, separated by colons (:), in transmission
order (e.g. 12:34:56:aa:bc:ef)
• For source or destination port range, you can either:
a) Enter a specific port, such as “95”.
b) Enter ports within a range, such as “103:315”, “>100”, or
“<65535”.
• The Transferred column contains information about the upstream
and downstream traffic (outgoing and incoming network traffic) for
one section. In this column, you can set the network traffic limit (in
KB) for a specific service to generate specific priorities for the service
assigned to a specific port. For example, if two network clients, PC
1 and PC 2, are both accessing the Internet (set at port 80), but PC 1
exceeds the network traffic limit due to some downloading tasks, PC
1 will have a lower priority. If you do not want to set the traffic limit,
leave it blank.
28
5. On the User-defined Priority page, you can prioritize the
network applications or devices into five levels from the user-
defined QoS rules’ dropdown list. Based on priority level, you
can use the following methods to send data packets:
• Change the order of upstream network packets that are sent
to the Internet.
• Under Upload Bandwidth table, set Minimum Reserved
Bandwidth and Maximum Bandwidth Limit for multiple
network applications with different priority levels. The
percentages indicate the upload bandwidth rates that are
available for specified network applications.
NOTES:
• Low-priority packets are disregarded to ensure the transmission of
high-priority packets.
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3.3.2 Monitoring Traffic
The traffic monitor function allows you to access the bandwidth
usage and speed of your Internet, wired, and wireless networks. It
allows you to monitor network traffic even on a daily basis.
NOTE: Packets from the Internet are evenly transmitted to the wired
and wireless devices.
30
3.4 Setting up Parental Control
Parental Control allows you to control the Internet access time.
Users can set the time limit for a client’s network usage.
31
4. Click or to add or delete the client’s profile.
5. Set up the allowed time limit in Time Management map. Drag
and drop a desired time zone to allow client’s network usage.
6. Click OK.
7. Click Apply to save the settings.
32
3. Select the access rights that you want to assign to the clients
accessing your shared data.
4. Create your domain name via the ASUS DDNS services, read
the Terms of Service and then select I will use the service and
accept the Terms of service and key in your domain name.
When done, click Next.
33
You can also select Skip ASUS DDNS settings then click Next
to skip the DDNS setting.
5. Click Finish to complete the setting.
6. To access the FTP site that you created, launch a web browser
or a third-party FTP client utility and key in the ftp link
(ftp://<domain name>.asuscomm.com) you have previously
created.
3.5.2 Using Servers Center
Servers Center allows you to share the media files from the USB
disk via a Media Server directory, Samba share service, or FTP
share service. You can also configure other settings for the USB
disk in the Servers Center.
Using Media Server
Your wireless router allows DLNA-supported devices to access
multimedia files from the USB disk connected to your wireless
router.
NOTE: Before using the DLNA Media Server function, connect your
device to the RT-AC58U’s network.
34
To launch the Media Server setting page, go to General > USB
application > Servers Center > Media Servers tab. Refer to the
following for the descriptions of the fields:
• Enable DLNA Media Server: Select ON/OFF to enable/
disable the DLNA Media Server.
Enable iTunes Server?: Select ON/OFF to enable/disable the
iTunes Server.
• Media server directory: Select your media server directory
and click Apply to share files from the USB disk to media
devices in the network.
• Media Server Status: Displays the status of the media server.
35
2. Follow the steps below to add, delete, or modify an account.
To create a new account:
a) Click to add new account.
b) In the Account and Password fields, key in the name and
password of your network client. Retype the password to
confirm. Click Add to add the account to the list.
To add a folder:
a) Click .
b) Enter the folder name, and click Add. The folder that you
created will be added to the folder list.
36
3. From the list of folders, select the type of access permission
that you want to assign for specific folders:
• R/W: Select this option to assign read/write access.
• R: Select this option to assign read-only access.
• No: Select this option if you do not want to share a specific
file folder.
4. Click Apply to apply the changes.
37
To use FTP Share service:
NOTE: Ensure that you have set up your FTP server through
AiDisk. For more details, refer to the section 3.5.1 Using AiDisk.
1. From the navigation panel, click General > USB application >
Servers Center > FTP Share tab.
2. From the list of folders, select the type of access rights that you
want to assign for specific folders:
• R/W: Select to assign read/write access for a specific folder.
• W: Select to assign write only access for a specific folder.
• R: Select to assign read only access for a specific folder.
• No: Select this option if you do not want to share a specific
folder.
3. Click Apply to confirm the changes.
4. To access the FTP server, key in the ftp link
ftp://<hostname>.asuscomm.com and your user name and
password on a web browser or a third-party FTP utility.
38
3.5.3 3G/4G
3G/4G USB modems can be connected to RT-AC58U to allow
Internet access.
NOTE: For a list of verified USB modems, please visit:
http://event.asus.com/2009/networks/3gsupport/
39
NOTE: PIN code may vary from different providers.
40
3.6 Using AiCloud
AiCloud is a cloud service application that allows you to save, sync,
share, and access your files.
To use AiCloud:
1. From Google Play Store or Apple Store, download and install
the ASUS AiCloud app to your smart device.
2. Connect your smart device to your network. Follow the
instructions to complete the AiCloud setup process.
41
3.6.1 Cloud Disk
To create a cloud disk:
1. Insert a USB storage device into the wireless router.
2. Turn on Cloud Disk.
42
4. You can now start accessing Cloud Disk files on devices
connected to the network.
NOTE: When accessing the devices that are connected to the network,
you need to enter the device’s user name and password manually, which
will not be saved by AiCloud for security reason.
43
3.6.2 Smart Access
The Smart Access function allows you to easily access your home
network via your router’s domain name.
NOTES:
• You can create a domain name for your router with ASUS DDNS. For
more details, refer to section 4.3.5 DDNS.
• By default, AiCloud provides a secure HTTPS connection. Key in
https://[yourASUSDDNSname].asuscomm.com for a very secure
Cloud Disk and Smart Access usage.
44
3.6.3 Smart Sync
45
4 Configuring the Advanced
Settings
4.1 Wireless
4.1.1 General
The General tab allows you to configure the basic wireless
settings.
46
4. In the Hide SSID field, select Yes to prevent wireless devices
from detecting your SSID. When this function is enabled, you
would need to enter the SSID manually on the wireless device
to access the wireless network.
5. Select any of these wireless mode options to determine the
types of wireless devices that can connect to your wireless
router:
• Auto: Select Auto to allow 802.11AC, 802.11n, 802.11g, and
802.11b devices to connect to the wireless router.
• Legacy: Select Legacy to allow 802.11b/g/n devices to
connect to the wireless router. Hardware that supports
802.11n natively, however, will only run at a maximum speed
of 54Mbps.
• N only: Select N only to maximize wireless N performance.
This setting prevents 802.11g and 802.11b devices from
connecting to the wireless router.
6. Select the operating channel for your wireless router. Select
Auto to allow the wireless router to automatically select the
channel that has the least amount of interference.
7. Select any of these channel bandwidth to accommodate higher
transmission speeds:
40MHz: Select this bandwidth to maximize the wireless
throughput.
20MHz (default): Select this bandwidth if you encounter some
issues with your wireless connection.
8. Select any of these authentication methods:
• Open System: This option provides no security.
• Shared Key: You must use WEP encryption and enter at least
one shared key.
47
• WPA/WPA2 Personal/WPA Auto-Personal: This option
provides strong security. You can use either WPA (with
TKIP) or WPA2 (with AES). If you select this option, you must
use TKIP + AES encryption and enter the WPA passphrase
(network key).
• WPA/WPA2 Enterprise/WPA Auto-Enterprise: This option
provides very strong security. It is with integrated EAP server
or an external RADIUS back-end authentication server.
• Radius with 802.1x
NOTE: Your wireless router supports the maximum transmission rate
of 54Mbps when the Wireless Mode is set to Auto and encryption
method is WEP or TKIP.
48
4.1.2 WPS
WPS (Wi-Fi Protected Setup) is a wireless security standard that
allows you to easily connect devices to a wireless network. You
can configure the WPS function via the PIN code or WPS button.
NOTE: Ensure that the devices support WPS.
49
NOTE: WPS supports authentication using Open System, WPA-Personal,
and WPA2-Personal. WPS does not support a wireless network that uses
a Shared Key, WPA-Enterprise, WPA2-Enterprise, and RADIUS encryption
method.
c. The wireless router will scan for any available WPS devices.
If the wireless router does not find any WPS devices, it will
switch to standby mode.
5. To set up WPS using the Client’s PIN code, follow these steps:
a. Locate the WPS PIN code on your wireless device’s user
manual or on the device itself.
b. Key in the Client PIN code on the text box.
c. Click Start to put your wireless router into WPS survey mode.
The router’s LED indicators quickly flash three times until the
WPS setup is completed.
50
4.1.3 Wireless MAC Filter
Wireless MAC filter provides control over packets transmitted to
a specified MAC (Media Access Control) address on your wireless
network.
51
4.1.4 RADIUS Setting
RADIUS (Remote Authentication Dial In User Service) Setting
provides an extra layer of security when you choose WPA-
Enterprise, WPA2-Enterprise, or Radius with 802.1x as your
Authentication Mode.
52
4.1.5 Professional
The Professional screen provides advanced configuration options.
NOTE: We recommend that you use the default values on this page.
53
• Date to Enable Radio (weekend): You can specify which
days of the weekend wireless networking is enabled.
• Time of Day to Enable Radio: You can specify a time range
when wireless networking is enabled during the weekend.
• Set AP isolated: The Set AP isolated item prevents wireless
devices on your network from communicating with each
other. This feature is useful if many guests frequently join or
leave your network. Select Yes to enable this feature or select
No to disable.
• Multicast rate (Mbps): Select the multicast transmission
rate or click Disable to switch off simultaneous single
transmission.
• Preamble Type: Preamble Type defines the length of time
that the router spent for CRC (Cyclic Redundancy Check). CRC
is a method of detecting errors during data transmission.
Select Short for a busy wireless network with high network
traffic. Select Long if your wireless network is composed of
older or legacy wireless devices.
• RTS Threshold: Select a lower value for RTS (Request to
Send) Threshold to improve wireless communication in a
busy or noisy wireless network with high network traffic and
numerous wireless devices.
• DTIM Interval: DTIM (Delivery Traffic Indication Message)
Interval or Data Beacon Rate is the time interval before a
signal is sent to a wireless device in sleep mode indicating
that a data packet is awaiting delivery. The default value is
three milliseconds.
• Beacon Interval: Beacon Interval is the time between one
DTIM and the next. The default value is 100 milliseconds.
Lower the Beacon Interval value for an unstable wireless
connection or for roaming devices.
• Enable TX Bursting: Enable TX Bursting improves
transmission speed between the wireless router and 802.11g
devices.
54
• Wireless multicast forwarding: Select Enable to allow the
wireless router to forward multicast traffic to other wireless
devices that support multicast. Select Disable to prevent the
router from forwarding multicast transmissions.
• Enable WMM APSD: Enable WMM APSD (Wi-Fi Multimedia
Automatic Power Save Delivery) to improve power
management between wireless devices. Select Disable to
switch off WMM APSD.
• TX Power adjustment: TX Power adjustment refers to the
milliWatts (mW) needed to power the radio signal output of
the wireless router. Enter a value between 0 to 100.
NOTE: Increasing the TX Power adjustment values may affect the
stability of the wireless network.
4.2 LAN
4.2.1 LAN IP
The LAN IP screen allows you to modify the LAN IP settings of your
wireless router.
NOTE: Any changes to the LAN IP address will be reflected on your
DHCP settings.
55
To modify the LAN IP settings:
1. From the navigation panel, go to Advanced Settings > LAN >
LAN IP tab.
2. Modify the IP address and Subnet Mask.
3. When done, click Apply.
56
3. In the Domain Name text box, enter a domain name for the
wireless router.
4. In the IP Pool Starting Address field, key in the starting IP
address.
5. In the IP Pool Ending Address field, key in the ending IP
address.
6. In the Lease Time field, specify in seconds when an assigned
IP address will expire. Once it reaches this time limit, the DHCP
server will then assign a new IP address.
7. In the DNS and Server Settings section, key in your DNS
Server and WINS Server IP address if needed.
8. Your wireless router can also manually assign IP addresses to
devices on the network. On the Enable Manual Assignment
field, choose Yes to assign an IP address to specific MAC
addresses on the network. Up to 32 MAC Addresses can be
added to the DHCP list for manual assignment.
57
4.2.3 Route
If your network makes use of more than one wireless router, you
can configure a routing table to share the same Internet service.
NOTE: We recommend that you do not change the default route
settings unless you have advanced knowledge of routing tables.
58
4.2.4 IPTV
The wireless router supports connection to IPTV services through
an ISP or a LAN. The IPTV tab provides the configuration settings
needed to set up IPTV, VoIP, multicasting, and UDP for your
service. Contact your ISP for specific information regarding your
service.
59
4.3 WAN
4.3.1 Internet Connection
The Internet Connection screen allows you to configure the
settings of various WAN connection types.
60
• Enable WAN: Select Yes to allow the router Internet access.
Select No to disable Internet access.
• Enable NAT: NAT (Network Address Translation) is a system
where one public IP (WAN IP) is used to provide Internet
access to network clients with a private IP address in a LAN.
The private IP address of each network client is saved in a NAT
table and is used to route incoming data packets.
• Enable UPnP: UPnP (Universal Plug and Play) allows several
devices (such as routers, televisions, stereo systems, game
consoles, and cellular phone), to be controlled via an IP-based
network with or without a central control through a gateway.
UPnP connects PCs of all form factors, providing a seamless
network for remote configuration and data transfer. Using
UPnP, a new network device is discovered automatically.
Once connected to the network, devices can be remotely
configured to support P2P applications, interactive gaming,
video conferencing, and web or proxy servers. Unlike Port
forwarding, which involves manually configuring port
settings, UPnP automatically configures the router to accept
incoming connections and direct requests to a specific PC on
the local network.
• Connect to DNS Server: Allows this router to get the DNS
IP address from the ISP automatically. A DNS is a host on
the Internet that translates Internet names to numeric IP
addresses.
• Authentication: This item may be specified by some ISPs.
Check with your ISP and fill them in if required.
• Host Name: This field allows you to provide a host name for
your router. It is usually a special requirement from your ISP.
If your ISP assigned a host name to your computer, enter the
host name here.
61
• MAC Address: MAC (Media Access Control) address is a
unique identifier for your networking device. Some ISPs
monitor the MAC address of networking devices that connect
to their service and reject any unrecognized device that
attempt to connect. To avoid connection issues due to an
unregistered MAC address, you can:
• Contact your ISP and update the MAC address associated
with your ISP service.
• Clone or change the MAC address of the ASUS wireless router
to match the MAC address of the previous networking device
recognized by the ISP.
62
4.3.2 Port Trigger
Port range triggering opens a predetermined incoming port for a
limited period of time whenever a client on the local area network
makes an outgoing connection to a specified port. Port triggering
is used in the following scenarios:
• More than one local client needs port forwarding for the
same application at a different time.
• An application requires specific incoming ports that are
different from the outgoing ports.
63
• Trigger Port: Specify a trigger port to open the incoming port.
• Protocol: Select the protocol, TCP, or UDP.
• Incoming Port: Specify an incoming port to receive inbound
data from the Internet.
• Protocol: Select the protocol, TCP, or UDP.
NOTES:
• When connecting to an IRC server, a client PC makes an outgoing
connection using the trigger port range 66660-7000. The IRC server
responds by verifying the username and creating a new connection
to the client PC using an incoming port.
• If Port Trigger is disabled, the router drops the connection because
it is unable to determine which PC is requesting for IRC access.
When Port Trigger is enabled, the router assigns an incoming port to
receive the inbound data. This incoming port closes once a specific
time period has elapsed because the router is unsure when the
application has been terminated.
• Port triggering only allows one client in the network to use a
particular service and a specific incoming port at the same time.
• You cannot use the same application to trigger a port in more than
one PC at the same time. The router will only forward the port back
to the last computer to send the router a request/trigger.
64
NOTE: When port forwarding is enabled, the ASUS router blocks
unsolicited inbound traffic from the Internet and only allows replies
from outbound requests from the LAN. The network client does not
have access to the Internet directly, and vice versa.
65
2. Configure the following settings below. When done, click
Apply.
• Enable Port Forwarding: Choose Yes to enable Port
Forwarding.
• Famous Server List: Determine which type of service you
want to access.
• Famous Game List: This item lists ports required for popular
online games to work correctly.
• FTP Server Port: Avoid assigning the port range 20:21 for
your FTP server as this would conflict with the router’s native
FTP server assignment.
• Service Name: Enter a service name.
• Port Range: If you want to specify a Port Range for clients
on the same network, enter the Service Name, the Port
Range (e.g. 10200:10300), the LAN IP address, and leave the
Local Port empty. Port range accepts various formats such
as Port Range (300:350), individual ports (566,789) or Mix
(1015:1024,3021).
NOTES:
• When your network’s firewall is disabled and you set 80 as the HTTP
server’s port range for your WAN setup, then your http server/web
server would be in conflict with the router’s web user interface.
• A network makes use of ports in order to exchange data, with each
port assigned a port number and a specific task. For example, port 80
is used for HTTP. A specific port can only be used by one application
or service at a time. Hence, two PCs attempting to access data
through the same port at the same time would fail. For example, you
cannot set up Port Forwarding for port 100 for two PCs at the same
time.
66
• Local IP: Key in the client’s LAN IP address.
NOTE: Use a static IP address for the local client to make port forwarding
work properly. Refer to section 4.2 LAN for information.
67
4.3.4 DMZ
Virtual DMZ exposes one client to the Internet, allowing this
client to receive all inbound packets directed to your Local Area
Network.
Inbound traffic from the Internet is usually discarded and routed
to a specific client only if port forwarding or a port trigger has
been configured on the network. In a DMZ configuration, one
network client receives all inbound packets.
Setting up DMZ on a network is useful when you need incoming
ports open or you want to host a domain, web, or e-mail server.
CAUTION: Opening all the ports on a client to the Internet makes the
network vulnerable to outside attacks. Please be aware of the security
risks involved in using DMZ.
To set up DMZ:
1. From the navigation panel, go to Advanced Settings > WAN >
DMZ tab.
2. Configure the setting below. When done, click Apply.
• IP address of Exposed Station: Key in the client’s LAN IP
address that will provide the DMZ service and be exposed
on the Internet. Ensure that the server client has a static IP
address.
To remove DMZ:
1. Delete the client’s LAN IP address from the IP Address of
Exposed Station text box.
2. When done, click Apply.
68
4.3.5 DDNS
Setting up DDNS (Dynamic DNS) allows you to access the router
from outside your network through the provided ASUS DDNS
Service or another DDNS service.
To set up DDNS:
1. From the navigation panel, go to Advanced Settings > WAN >
DDNS tab.
2. Configure the following settings below. When done, click
Apply.
• Enable the DDNS Client: Enable DDNS to access the ASUS
router via the DNS name rather than WAN IP address.
• Server and Host Name: Choose ASUS DDNS or other DDNS.
If you want to use ASUS DDNS, fill in the Host Name in the
format of xxx.asuscomm.com (xxx is your host name).
• If you want to use a different DDNS service, click FREE TRIAL
and register online first. Fill in the User Name or E-mail
Address and Password or DDNS Key fields.
69
• Enable wildcard: Enable wildcard if your DDNS service
requires one.
NOTES:
DDNS service will not work under these conditions:
• When the wireless router is using a private WAN IP address (192.168.
x.x, 10.x.x.x, or 172.16.x.x), as indicated by a yellow text.
• The router may be on a network that uses multiple NAT tables.
70
4.4 IPv6
This wireless router supports IPv6 addressing, a system that
supports more IP addresses. This standard is not yet widely
available. Contact your ISP if your Internet service supports IPv6.
To set up IPv6:
1. From the navigation panel, go to Advanced Settings > IPv6.
2. Select your Connection Type. The configuration options vary
depending on your selected connection type.
3. Enter your IPv6 LAN and DNS settings.
4. Click Apply.
NOTE: Please refer to your ISP regarding specific IPv6 information for
your Internet service.
71
4.5 Firewall
The wireless router can serve as a hardware firewall for your
network.
NOTE: The Firewall feature is enabled by default.
4.5.1 General
To set up basic Firewall settings:
1. From the navigation panel, go to Advanced Settings >
Firewall > General tab.
2. On the Enable Firewall field, select Yes.
3. On the Enable DoS protection, select Yes to protect your
network from DoS (Denial of Service) attacks though this may
affect your router’s performance.
4. You can also monitor packets exchanged between the LAN
and WAN connection. On the Logged packets type, select
Dropped, Accepted, or Both.
5. Click Apply.
72
To set up a URL filter:
1. From the navigation panel, go to Advanced Settings >
Firewall > URL Filter tab.
2. On the Enable URL Filter field, select Enabled.
3. Enter a URL and click the button.
4. Click Apply.
73
3. Enter a word or phrase and click the Add button.
4. Click Apply.
NOTES:
• The Keyword Filter is based on a DNS query. If a network client has
already accessed a website such as http://www.abcxxx.com, then
the website will not be blocked (a DNS cache in the system stores
previously visited websites). To resolve this issue, clear the DNS cache
before setting up the Keyword Filter.
• Web pages compressed using HTTP compression cannot be filtered.
HTTPS pages also cannot be blocked using a keyword filter.
74
To set up a Network Service filter:
1. From the navigation panel, go to Advanced Settings >
Firewall > Network Service Filter tab.
2. On the Enable Network Services Filter field, select Yes.
3. Select the Filter table type. Black List blocks the specified
network services. White List limits access to only the specified
network services.
4. Specify the day and time when the filters will be active.
5. To specify a Network Service to filter, enter the Source IP,
Destination IP, Port Range, and Protocol. Click the button.
6. Click Apply.
75
4.6 Administration
4.6.1 Operation Mode
The Operation Mode page allows you to select the appropriate
mode for your network.
76
4.6.2 System
The System page allows you to configure your wireless router
settings.
To set up the System settings:
1. From the navigation panel, go to Advanced Settings >
Administration > System tab.
2. You can configure the following settings:
• Change router login password: You can change the
password and login name for the wireless router by entering
a new name and password.
• WPS button behavior: The physical WPS button on the
wireless router can be used to activate WPS or switch off
wireless networking.
• Time Zone: Select the time zone for your network.
• NTP Server: The wireless router can access a NTP (Network
time Protocol) server in order to synchronize the time.
• Enable Telnet: Click Yes to enable Telnet services on the
network. Click No to disable Telnet.
• Authentication Method: You can select HTTP, HTTPS, or
both protocols to secure router access.
• Enable Web Access from WAN: Select Yes to allow devices
outside the network to access the wireless router GUI
settings. Select No to prevent access.
• Only allow specific IP: Click Yes if you want to specify the IP
addresses of devices that are allowed access to the wireless
router GUI settings from WAN.
• Client List: Enter the WAN IP addresses of networking
devices allowed to access the wireless router settings. This
list will be used if you clicked Yes in the Only allow specific
IP item.
3. Click Apply.
77
4.6.3 Firmware Upgrade
78
4.7 System Log
System Log contains your recorded network activities.
NOTE: System log resets when the router is rebooted or powered off.
79
5 Utilities
NOTES:
• Download and install the wireless router's utilities from the ASUS
website:
• evice Discovery v2.0.0.0 at http://dlcdnet.asus.com/pub/
D
ASUS/LiveUpdate/Release/Wireless/Discovery.zip
• F irmware Restoration v1.9.0.4 at http://dlcdnet.asus.com/pub/
ASUS/LiveUpdate/Release/Wireless/Rescue.zip
• indows Printer Utility v1.0.5.5 at http://dlcdnet.asus.com/pub/
W
ASUS/LiveUpdate/Release/Wireless/Printer.zip
• The utilities are not supported on MAC OS.
NOTE: When you set the router to Access Point mode, you need to use
Device Discovery to get the router’s IP address.
80
5.2 Firmware Restoration
Firmware Restoration is used on an ASUS Wireless Router that
failed during its firmware upgrading process. It uploads the
firmware that you specify. The process takes about three to four
minutes.
IMPORTANT: Launch the rescue mode on the router before using the
Firmware Restoration utility.
81
5.3 Setting up your printer server
5.3.1 ASUS EZ Printer Sharing
ASUS EZ Printing Sharing utility allows you to connect a USB
printer to your wireless router’s USB port and set up the print
server. This allows your network clients to print and scan files
wirelessly.
82
NOTE: Network printer utility is supported on Windows® XP, Windows®
Vista, and Windows® 7 only. To install the utility on Mac OS, select Use
LPR protocol for sharing printer.
3. Unzip the downloaded file and click the Printer icon to run the
network printer setup program.
83
4. Follow the onscreen instructions to set up your hardware, then
click Next.
5. Wait a few minutes for the initial setup to finish. Click Next.
6. Click Finish to complete the installation.
84
7. Follow the Windows® OS instructions to install the printer driver.
85
5.3.2 Using LPR to Share Printer
You can share your printer with computers running on Windows®
and MAC operating system using LPR/LPD (Line Printer Remote/
Line Printer Daemon).
Sharing your LPR printer
To share your LPR printer:
1. From the Windows® desktop, click Start > Devices and
Printers > Add a printer to run the Add Printer Wizard.
86
3. Select Create a new port then set Type of Port to Standard
TCP/IP Port. Click New Port.
87
5. Select Custom then click Settings.
88
7. Click Next to finish setting up the standard TCP/IP port.
89
9. Click Next to accept the default name for the printer.
90
6 Troubleshooting
This chapter provides solutions for issues you may encounter with
your router. If you encounter problems that are not mentioned in
this chapter, visit the ASUS support site at:
http://support.asus.com/ for more product information and
contact details of ASUS Technical Support.
91
2. If the latest firmware is available, visit the ASUS global website
at http://www.asus.com/Networks/Wireless_Routers/ to
download the latest firmware.
3. From the Firmware Upgrade page, click Browse to locate the
firmware file.
4. Click Upload to upgrade the firmware.
9
Check if your Ethernet cables are plugged properly.
• When the Ethernet cable connecting the router with the
modem is plugged in properly, the WAN LED will be on.
• When the Ethernet cable connecting your powered-
on computer with the router is plugged in properly, the
corresponding LAN LED will be on.
Check if the wireless setting on your computer matches that
of your computer.
• When you connect your computer to the router wirelessly,
ensure that the SSID (wireless network name), encryption
method, and password are correct.
Check if your network settings are correct.
• Each client on the network should have a valid IP address. ASUS
recommends that you use the wireless router’s DHCP server to
assign IP addresses to computers on your network.
9
• Some cable modem service providers require you to use
the MAC address of the computer initially registered on
the account. You can view the MAC address in the web GUI,
Network Map > Clients page, and hover the mouse pointer
over your device in Client Status.
9
6.2 Frequently Asked Questions (FAQs)
I cannot access the router GUI using a web browser
• If your computer is wired, check the Ethernet cable connection
and LED status as described in the previous section.
• Ensure that you are using the correct login information. The
default factory login name and password is “admin/admin”.
Ensure that the Caps Lock key is disabled when you enter the
login information.
• Delete the cookies and files in your web browser. For Internet
Explorer 8, follow these steps:
1. Launch Internet Explorer 8,
then click Tools > Internet
Options.
2. In the General tab, under
Browsing history, click
Delete…, select Temporary
Internet Files and Cookies
then click Delete.
NOTES:
• The commands for deleting cookies and files vary with web
browsers.
• Disable proxy server settings, cancel the dial-up connection,
and set the TCP/IP settings to obtain IP addresses automatically.
For more details, refer to Chapter 1 of this user manual.
• Ensure that you use CAT5e or CAT6 ethernet cables.
9
The client cannot establish a wireless connection with the
router.
NOTE: If you are having issues connecting to 5Ghz network, make
sure that your wireless device supports 5Ghz or features dual band
capabilities.
• Out of Range:
• Move the router closer to the wireless client.
• Try to adjust antennas of the router to the best direction as
described in section 1.4 Positioning your router.
• DHCP server has been disabled:
1. Launch the web GUI. Go to General > Network Map>
Clients and search for the device that you want to connect
to the router.
2. If you cannot find the device in the Network Map, go to
Advanced Settings > LAN > DHCP Server, Basic Config
list, select Yes on the Enable the DHCP Server.
9
• SSID has been hidden. If your device can find SSIDs from other
routers but cannot find your router’s SSID, go to Advanced
Settings > Wireless > General, select No on Hide SSID, and
select Auto on Control Channel.
9
Internet is not accessible.
• Check if your router can connect to your ISP’s WAN IP address.
To do this, launch the web GUI and go to General> Network
Map, and check the Internet Status.
• If your router cannot connect to your ISP’s WAN IP address,
try restarting your network as described in the section
Restart your network in following sequence under Basic
Troubleshooting.
• The device has been blocked via the Parental Control function.
Go to General > Parental Control and see if the device is
in the list. If the device is listed under Client Name, remove
the device using the Delete button or adjust the Time
Management Settings.
• If there is still no Internet access, try to reboot your computer
and verify the network’s IP address and gateway address.
• Check the status indicators on the ADSL modem and the
wireless router. If the WAN LED on the wireless router is not ON,
check if all cables are plugged properly.
You forgot the SSID (network name) or network password
• Setup a new SSID and encryption key via a wired connection
(Ethernet cable). Launch the web GUI, go to Network Map,
click the router icon, enter a new SSID and encryption key, and
then click Apply.
• Reset your router to the default settings. Launch the web GUI,
go to Administration > Restore/Save/Upload Setting, and
click Restore. The default login account and password are both
“admin”.
How to restore the system to its default settings?
• Go to Administration > Restore/Save/Upload Setting, and
click Restore.
The following are the factory default settings:
User Name: admin
Password: admin
IP address: router.asus.com
SSID (2.4GHz): Refer to the label at the bottom of the
router
SSID (5GHz): Refer to the label at the bottom of the
router
Cannot access Web GUI
Before configuring your wireless router, do the steps described in
this section for your host computer and network clients.
NOTE: The screenshots provided are for Windows® 7 only. The steps and
options may be different for Windows® 8 and Windows® 8.1.
Windows® 7/8
1. Click Start > Internet Explorer
to launch the browser.
2. Click Tools > Internet options
> Connections tab > LAN
settings.
10
MAC OS
1. From your Safari
browser, click Safari
> Preferences >
Advanced > Change
Settings...
2. From the Network
screen, deselect FTP
Proxy and Web Proxy
(HTTP).
3. Cllick Apply Now when
done.
NOTE: Refer to your browser's help feature for details on disabling the
proxy server.
Windows® 7/8
1. Click Start > Control Panel
> Network and Internet
> Network and Sharing
Center > Manage network
connections.
2. Select Internet Protocol
Version 4 (TCP/IPv4) or
Internet Protocol Version
6 (TCP/IPv6), then click
Properties.
10
3. To obtain the IPv4 IP
settings automatically,
tick Obtain an IP address
automatically.
To obtain the IPv6 IP
settings automatically, tick
Obtain an IPv6 address
automatically.
4. Click OK when done.
MAC OS
1. Click the Apple icon
located on the top left of
your screen.
2. Click System
Preferences > Network
> Configure...
3. From the TCP/IP tab,
select Using DHCP in
the Configure IPv4
dropdown list.
4. Click Apply Now when
done.
NOTE: Refer to your operating system’s help and support feature for
details on configuring your computer’s TCP/IP settings.
10
C. Disable the dial-up connection, if enabled.
Windows® 7/8
1. Click Start > Internet Explorer
to launch the browser.
2. Click Tools > Internet options >
Connections tab.
3. Tick Never dial a connection.
4. Click OK when done.
NOTE: Refer to your browser's help feature for details on disabling the
dial-up connection.
10
Appendices
Notices
ASUS Recycling/Takeback Services
ASUS recycling and takeback programs come from our
commitment to the highest standards for protecting our
environment. We believe in providing solutions for you to be able
to responsibly recycle our products, batteries, other components,
as well as the packaging materials. Please go to http://csr.asus.
com/english/Takeback.htm for the detailed recycling information
in different regions.
REACH
Complying with the REACH (Registration, Evaluation,
Authorisation, and Restriction of Chemicals) regulatory
framework, we published the chemical substances in our products
at ASUS REACH website at
http://csr.asus.com/english/index.aspx
10
against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Prohibition of Co-location
This device and its antenna(s) must not be co-located or operating
in conjunction with any other antenna or transmitter.
10
Safety Information
To maintain compliance with FCC’s RF exposure guidelines, this
equipment should be installed and operated with minimum
distance 20cm between the radiator and your body. Use on the
supplied antenna.
10
Canada, avis d’Industry Canada (IC)
Cet appareil numérique de classe B est conforme aux normes
canadiennes ICES-003 et RSS-210.
Son fonctionnement est soumis aux deux conditions suivantes:
(1) cet appareil ne doit pas causer d’interférence et (2) cet appareil
doit accepter toute interférence, notamment les interférences qui
peuvent a ecter son fonctionnement.
NCC 警語
經型式認證合格之低功率射頻電機,非經許可,公司、商號或
使用者均不得擅自變更頻率、加大功率或變更原設計之特性及
功能。低功率射頻電機之使用不得影響飛航安全及干擾合法通
信;經發現有干擾現象時,應立即停用,並改善至無干擾時方
得繼續使用。前項合法通信,指依電信法規定作業之無線電通
信。低功率射頻電機須忍受合法通信或工業、科學及醫療用電
波輻射性電機設備之干擾。
10
GNU General Public License
Licensing information
This product includes copyrighted third-party software licensed
under the terms of the GNU General Public License. Please see The
GNU General Public License for the exact terms and conditions of
this license. All future firmware updates will also be accompanied
with their respective source code. Please visit our web site for
updated information. Note that we do not offer direct support for
the distribution.
GNU GENERAL PUBLIC LICENSE
Version 2, June 1991
Copyright (C) 1989, 1991 Free Software Foundation, Inc.
59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
Everyone is permitted to copy and distribute verbatim copies of
this license document, but changing it is not allowed.
Preamble
The licenses for most software are designed to take away your
freedom to share and change it. By contrast, the GNU General
Public License is intended to guarantee your freedom to share
and change free software--to make sure the software is free for all
its users. This General Public License applies to most of the Free
Software Foundation’s software and to any other program whose
authors commit to using it. (Some other Free Software Foundation
software is covered by the GNU Library General Public License
instead.) You can apply it to your programs, too.
1
price. Our General Public Licenses are designed to make sure that
you have the freedom to distribute copies of free software (and
charge for this service if you wish), that you receive source code or
can get it if you want it, that you can change the software or use
pieces of it in new free programs; and that you know you can do
these things.
To protect your rights, we need to make restrictions that forbid
anyone to deny you these rights or to ask you to surrender the
rights. These restrictions translate to certain responsibilities for
you if you distribute copies of the software, or if you modify it.
We protect your rights with two steps: (1) copyright the software,
and (2) offer you this license which gives you legal permission to
copy, distribute and/or modify the software.
1
that any patent must be licensed for everyone’s free use or not
licensed at all.
The precise terms and conditions for copying, distribution and
modification follow.
11
2. You may modify your copy or copies of the Program or any
portion of it, thus forming a work based on the Program, and
copy and distribute such modifications or work under the
terms of Section 1 above, provided that you also meet all of
these conditions:
a) You must cause the modified files to carry prominent
notices stating that you changed the files and the date of
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b) You must cause any work that you distribute or publish, that
in whole or in part contains or is derived from the Program
or any part thereof, to be licensed as a whole at no charge
to all third parties under the terms of this License.
c) If the modified program normally reads commands
interactively when run, you must cause it, when started
running for such interactive use in the most ordinary way, to
print or display an announcement including an appropriate
copyright notice and a notice that there is no warranty (or
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redistribute the program under these conditions, and telling
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not required to print an announcement.)
These requirements apply to the modified work as a whole.
If identifiable sections of that work are not derived from the
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do not apply to those sections when you distribute them as
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as part of a whole which is a work based on the Program, the
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Thus, it is not the intent of this section to claim rights or contest
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to exercise the right to control the distribution of derivative or
collective works based on the Program.
11
In addition, mere aggregation of another work not based on
the Program with the Program (or with a work based on the
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does not bring the other work under the scope of this
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3. You may copy and distribute the Program (or a work based on
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terms of Sections 1 and 2 above provided that you also do one
of the following:
a) Accompany it with the complete corresponding machine-
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b) Accompany it with a written offer, valid for at least three
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The source code for a work means the preferred form of
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11
If distribution of executable or object code is made by
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6. Each time you redistribute the Program (or any work based
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from the original licensor to copy, distribute or modify the
Program subject to these terms and conditions. You may not
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the rights granted herein. You are not responsible for enforcing
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11
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If any portion of this section is held invalid or unenforceable
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Many people have made generous contributions to the wide
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11
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Each version is given a distinguishing version number. If the
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following the terms and conditions either of that version or of
any later version published by the Free Software Foundation. If
the Program does not specify a version number of this License,
you may choose any version ever published by the Free
Software Foundation.
10. If you wish to incorporate parts of the Program into other free
programs whose distribution conditions are different, write to
the author to ask for permission.
For software which is copyrighted by the Free Software
Foundation, write to the Free Software Foundation; we
sometimes make exceptions for this. Our decision will be
guided by the two goals of preserving the free status of all
derivatives of our free software and of promoting the sharing
and reuse of software generally.
11
NO WARRANTY
11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE,
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT
PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE
STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER
PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF
THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE
DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY
SERVICING, REPAIR OR CORRECTION.
11
For Turkey only
Authorised distributors in Turkey:
11
ASUS Contact information
ASUSTeK COMPUTER INC. (Asia Pacific)
Address 1 5 Li-Te Road, Peitou, Taipei, Taiwan
11259
Website www.asus.com.tw
Technical Support
Telephone +886228943447
Support Fax +886228907698
Online support support.asus.com
ASUS COMPUTER INTERNATIONAL (America)
Address 8 00 Corporate Way, Fremont, CA
94539, USA
Telephone +15107393777
Fax +15106084555
Website usa.asus.com
Online support support.asus.com
ASUS COMPUTER GmbH (Germany and Austria)
Address arkort Str. 21-23, D-40880 Ratingen,
H
Germany
Support Fax +49-2102-959931
Website asus.com/de
Online contact eu-rma.asus.com/sales
Technical Support
Telephone (Component) +49-2102-5789555
Telephone Germany
(System/Notebook/Eee/LCD) +49-2102-5789557
Telephone Austria
(System/Notebook/Eee/LCD) +43-820-240513
Support Fax +49-2102-959911
Online support support.asus.com
1
Networks Global Hotline Information
Region Country Hotline Number Service Hours
09:00-13:00 ;
Cyprus 800-92491
14:00-18:00 Mon-Fri
France 0033-170949400 09:00-18:00 Mon-Fri
0049-1805010920
0049-1805010923 09:00-18:00 Mon-Fri
Germany
( component support ) 10:00-17:00 Mon-Fri
0049-2102959911 ( Fax )
Hungary 0036-15054561 09:00-17:30 Mon-Fri
09:00-13:00 ;
Italy 199-400089
14:00-18:00 Mon-Fri
09:00-13:00 ;
Greece 00800-44142044
14:00-18:00 Mon-Fri
Austria 0043-820240513 09:00-18:00 Mon-Fri
Netherlands/
0031-591570290 09:00-17:00 Mon-Fri
Luxembourg
Belgium 0032-78150231 09:00-17:00 Mon-Fri
Europe Norway 0047-2316-2682 09:00-18:00 Mon-Fri
Sweden 0046-858769407 09:00-18:00 Mon-Fri
Finland 00358-969379690 10:00-19:00 Mon-Fri
Denmark 0045-38322943 09:00-18:00 Mon-Fri
Poland 0048-225718040 08:30-17:30 Mon-Fri
Spain 0034-902889688 09:00-18:00 Mon-Fri
Portugal 00351-707500310 09:00-18:00 Mon-Fri
Slovak Republic 00421-232162621 08:00-17:00 Mon-Fri
Czech Republic 00420-596766888 08:00-17:00 Mon-Fri
Switzerland-German 0041-848111010 09:00-18:00 Mon-Fri
Switzerland-French 0041-848111014 09:00-18:00 Mon-Fri
Switzerland-Italian 0041-848111012 09:00-18:00 Mon-Fri
United Kingdom 0044-1442265548 09:00-17:00 Mon-Fri
Ireland 0035-31890719918 09:00-17:00 Mon-Fri
Russia and CIS 008-800-100-ASUS 09:00-18:00 Mon-Fri
Ukraine 0038-0445457727 09:00-18:00 Mon-Fri
1
Networks Global Hotline Information
Region Country Hotline Numbers Service Hours
Australia 1300-278788 09:00-18:00 Mon-Fri
New Zealand 0800-278788 09:00-18:00 Mon-Fri
Japan 09:00-18:00 Mon-Fri
0800-1232787
09:00-17:00 Sat-Sun
0081-570783886 09:00-18:00 Mon-Fri
( Non-Toll Free ) 09:00-17:00 Sat-Sun
Korea 0082-215666868 09:30-17:00 Mon-Fri
Thailand 0066-24011717 09:00-18:00 Mon-Fri
1800-8525201
Singapore 0065-64157917 11:00-19:00 Mon-Fri
Asia-Pacific 0065-67203835 11:00-19:00 Mon-Fri
( Repair Status Only ) 11:00-13:00 Sat
Malaysia 0060-320535077 10:00-19:00 Mon-Fri
Philippine 1800-18550163 09:00-18:00 Mon-Fri
India 09:00-18:00 Mon-Sat
1800-2090365
India (WL/NW) 09:00-21:00 Mon-Sun
Indonesia 0062-2129495000 09:30-17:00 Mon-Fri
500128 (Local Only) 9:30 – 12:00 Sat
08:00-12:00
Vietnam 1900-555581
13:30-17:30 Mon-Sat
Hong Kong 00852-35824770 10:00-19:00 Mon-Sat
USA 8:30-12:00 EST Mon-Fri
1-812-282-2787
Americas Canada 9:00-18:00 EST Sat-Sun
Mexico 001-8008367847 08:00-20:00 CST Mon-Fri
08:00-15:00 CST Sat
12
Networks Global Hotline Information
Region Country Hotline Numbers Service Hours
Egypt 800-2787349 09:00-18:00 Sun-Thu
Saudi Arabia 800-1212787 09:00-18:00 Sat-Wed
Middle UAE 00971-42958941 09:00-18:00 Sun-Thu
East + Turkey 0090-2165243000 09:00-18:00 Mon-Fri
Africa South Africa 0861-278772 08:00-17:00 Mon-Fri
Israel *6557/00972-39142800 08:00-17:00 Sun-Thu
*9770/00972-35598555 08:30-17:30 Sun-Thu
Romania 0040-213301786 09:00-18:30 Mon-Fri
Bosnia
00387-33773163 09:00-17:00 Mon-Fri
Herzegovina
Bulgaria 00359-70014411 09:30-18:30 Mon-Fri
Balkan 00359-29889170 09:30-18:00 Mon-Fri
Countries Croatia 00385-16401111 09:00-17:00 Mon-Fri
Montenegro 00382-20608251 09:00-17:00 Mon-Fri
Serbia 00381-112070677 09:00-17:00 Mon-Fri
Slovenia 00368-59045400
08:00-16:00 Mon-Fri
00368-59045401
Estonia 00372-6671796 09:00-18:00 Mon-Fri
Latvia 00371-67408838 09:00-18:00 Mon-Fri
Lithuania-Kaunas 00370-37329000 09:00-18:00 Mon-Fri
Lithuania-Vilnius 00370-522101160 09:00-18:00 Mon-Fri
NOTES:
• UK support e-mail: [email protected]
• For more information, visit the ASUS support site at:
http://support.asus.com
12
SUPPORT HOTLINE
USA/ CANADA BRAZIL
Hotline Number: 1-812-282-2787 Hotline Number: 4003 0988
Language: English (Capital) / 0800 880 0988 (demais
localidades)
Availability: Mon. to Fri.
8:30-12:00am EST Language: Portuguese
(5:30am-9:00pm PST) Availability: Mon. to Fri.
Sat. to Sun. 9:00am-18:00
9:00am-6:00pm EST
(6:00am-3:00pm PST)
Manufacturer
ASUSTeK Computer Inc.
Tel: +886-2-2894-3447
Address: 4F, No. 150, LI-TE RD., PEITOU, TAIPEI 112, TAIWAN
12