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Class 10 Communication Skills
Class 10 Communication Skills
The word ‘communication’ comes from the Latin word commūnicāre, meaning ‘to share’.
Clear and concise communication is of immense importance in work and business
environment as there are several parties involved.
3. Feedback — The receiver conveys their understanding of the message to the sender
in the form of feedback to complete the communication cycle.
Methods of Communication
· Face-to-face informal
· communication
· e-mail
· Notices/Posters
· Business Meetings
· social networks, message, phone call for communication, newsletter, blog, etc
Small Group Communication: This type of communication takes place when there are
more than two people involved. Each participant can interact and converse with the rest.
Public Communication: This type of communication takes place when one individual
addresses a large gathering.
Types of Feedback
• Positive Feedback
• Negative Feedback
• No Feedback
• Timely: Being prompt is the key, since feedback loses its impact if delayed for too
long.
• Polite: While it is important to share feedback, the recipient should not feel offended
by the language of the feedback.
Importance of Feedback
• It validates effective listening: The person providing the feedback knows they have
been understood (or received) and that their feedback
provides some value.
• It motivates: Feedback can motivate people to build better work relationships and
continue the good work that is being appreciated.
• It improves performance: Feedback can help to form better decisions to improve and
increase performance.
Linguistic Barriers
The inability to communicate using a language is known as language barrier to
communication. Language barriers are the most common communication barriers,
which cause misunderstandings misinterpretations between people
Interpersonal Barriers
Barriers to interpersonal communication occur when the sender’s message is received
differently from how it was intended.
Organisational Barriers
Organisations are designed on the basis of formal hierarchical structures that follow
performance standards, rules and regulations, procedures, policies, behavioural norms,
etc. All these affect the free flow
of communication in organisations
Cultural Barriers
Cultural barriers is when people of different cultures are unable to understand each
other’s customs, resulting in inconveniences and difficulties.People sometimes make
stereotypical assumptions about others based on their cultural background
7 C's of Communication
Capitalisation Rules
Punctuation : Full stop, Comma, Question mark, Exclamation mark