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  • Project Charter: Menu Tablets Project: DATE: (01/12/22)

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    Syed Fasahat
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    The project charter outlines a pilot program to rollout menu tablets at restaurant bars to improve the customer experience and business metrics. The goals are to increase appetizer sales and check totals, decrease wait times, and cut food waste by launching tablets at two locations by the end of the first quarter of 2022. Tablet installation, training materials, and compatibility with existing software are included in the scope. Benefits include increased revenue and reduced customer dissatisfaction. Costs and potential issues are also addressed.

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    The project charter outlines a pilot program to rollout menu tablets at restaurant bars to improve the customer experience and business metrics. The goals are to increase appetizer sales and check totals, decrease wait times, and cut food waste by launching tablets at two locations by the end of the first quarter of 2022. Tablet installation, training materials, and compatibility with existing software are included in the scope. Benefits include increased revenue and reduced customer dissatisfaction. Costs and potential issues are also addressed.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    143 views3 pages

    Project Charter: Menu Tablets Project: DATE: (01/12/22)

    Uploaded by

    Syed Fasahat
    The project charter outlines a pilot program to rollout menu tablets at restaurant bars to improve the customer experience and business metrics. The goals are to increase appetizer sales and check totals, decrease wait times, and cut food waste by launching tablets at two locations by the end of the first quarter of 2022. Tablet installation, training materials, and compatibility with existing software are included in the scope. Benefits include increased revenue and reduced customer dissatisfaction. Costs and potential issues are also addressed.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 3

    Project Charter: Menu Tablets Project

    DATE: [01/12/22]

    Project Summary

    Rollout a Pilot launch of Tabletop menu tablets in the bar area at 2 restaurant
    locations by the end of first quarter (end of March of 2022). It will offer guests better
    ordering system which will positively affect the average wait time and employee
    retention rate.

    Project Goals

    ● Increase appetizer sale by 15% companywide (10% North location and 20%
    downtown) by end of Q2
    ● Increase check total by $75 by selling more appetizers and beverages
    ● Decrease table turn time from 80 minutes to 50 minutes at the bar resulting in
    decreased customer wait time within 1 week of rollout
    ● Increase guest count by 10% within 2 weeks of rollout
    ● Tablet Installation and ensuring compatibility with POS and host software
    ● Training material for employees
    ● Cut food waste by 25% by the end of Q2

    Deliverables

    ● Installs tablets compatible with POS and host software


    ● Train stuff on tablet operation
    ● Upsell appetizer or promote certain entrees by using features like including add
    on items with coupons at the bar
    ● Decrease average table turn time by 30 minutes
    ● Increase average guest count by 10%
    ● Increase customer satisfaction
    Scope and Exclusion

    In-Scope:
     Training material
     Software and tablet installation
     Website and online digital menu design

    Out-of-Scope:
    ● Food return policy
    ● Other restaurant locations

    Benefits & Costs

    Benefits:
    ● Increase revenue and profit
    ● Reduce customer dissatisfaction
    ● Decrease food waste
    ● Increase traffic

    Costs:

    Appendix:

    ● Misalignment: Relocate front of house payroll to hire more cook to handle the
    increased demands.
    Decision: wait until June to see if this is needed or not: under inspection until
    June to implement or not
    ● Misalignment: Add Decreasing table TT with decreased guest wait time and
    increased daily guest count as separate goals
    Decision: shared goal may occur all at once as one is depended on the other
     Misalignment: senior stakeholders wanted the rollout to expand to the
    whole restaurant instead of just the bar area
    Decision: Only rollout in the bar area for the pilot launch to measure its
    success and acceptance rate
     Misalignment: to focus on appetizer or not between both locations.
    Decision: North location will seek out 15% increase in sale where
    Downtown will seek out 20% because Downtown has better success
    with customers ordering appetizers than North location, total of 15%
    overall sale increase.

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