Zamboanga Sibugay: For Learners
Zamboanga Sibugay: For Learners
GIYA
(Guided, Integrated, Yearning Activities)
for Learners
TLE - ICT - Computer Systems Servicing (CSS) 9
First Quarter Week 2 Day 1-4
Learning Objectives:
1. Identify and use documentation relative to quality within the
prescribe standard
2. Check completed work against workplace standards relevant
to the task undertaken
3. Identify and isolate errors
4. Record information on the quality and other indicators of
production performance in accordance with workplace
procedures
5. Make report cases of deviations from specific quality standards
in accordance with the workplace’s procedures
CG Code: TLE_IACSS9-12AQS-lb-2
Written by:
EDELIZA A. SOBERANO
Siay National High School
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DAY 1
MINI-LESSON
Workplace Procedure
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Work instruction may be: ▪ Verbal
▪ Written
▪ In English
▪ In a community language
▪ Provided visually e.g. Video, OHS
signs, symbols and other pictorial,
presentation, etc.
Controlling risks in the work Application of the hierarchy of control,
area may include: namely:
▪ Eliminate the risk
▪ Reduce/minimize the risk through
▪ Engineering controls
▪ Administrative controls
▪ Personal protective equipment
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II. GUIDED PRACTICE ACTIVITY
______________________________________________________________
______________________________________________________________
______________________________________________________________
S A E N A E H C V W
A S S E S S R O Q O
F R E P O R T N N R
E S W R Y I J T H K
T A S K O S P R Y P
Y R W Y S K A O H L
H A Z A R D S L J A
P R O C E D U R E C
T R A I N I N G L E
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IV. EVALUATION
Directions: Choose the letter of the correct answer. Write your answer
in your activity notebook.
___1. Which is a set of written instructions that identifies the health and
safety issues that may arise from the jobs and tasks that make up a
system of work?
a. working procedure c. workplace procedure
b. safe procedure d. task procedure
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DAY 2
I. MINI-LESSON
1. Inaccuracies, errors
2. Failure to meet expectations for product quality, cost or service
3. Customer/Client dissatisfaction
4. Spoilage and/or waste or materials
5. Inappropriate or poor work methods
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B. Resistance to change
a. Unwillingness, refusal, or inability to update skills
b. Resistance to policy, procedure, work method changes
c. Lack of flexibility in response to problems
IV. EVALUATION
Directions: Choose the letter of the correct answer. Write your answer
on your activity notebook.
___1. Which refers to untimely completion and limited production?
a. resistance to change c. quality of work
b. quantity of work d. inappropriate behavior
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___5. Which “poor attitude” is often referred to?
a. Inappropriate behavior
b. Resistance to Change
c. Inappropriate physical behavior
d. Inappropriate interpersonal relations
DAY 3
MINI-LESSON
QUALITY STANDARDS
1. Hardware
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In judging a product or hardware, the person must consider factors
such as the following:
a. Is the product or hardware under consideration suitable for the
application or purpose?
b. Will it be harmful to the health of the community in its normal
use?
2. Production Process
In production process, checking of quality assurance must be
highly considered. Quality assurance covers all activities from
design, development, production, installation, servicing, and
documentation. This introduced the rules: “fit for purpose” and
“do it right the first time”.
3. Final Product
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8 Process Ensure and plan the control of production
control which directly effects quality by documented
work instructions, monitoring and control of
processes.
9 Inspection Inspect and test incoming products,
and testing intermediate and final product; establish
product conformance to specified requirements
and identify non-conforming products; maintain
inspection and test records.
10 Inspection, Selection and control of equipment to ensure
measuring reliability and accuracy in measuring data.
and test
equipment
11 Inspection For the whole process the products shall be
and test identified and clearly marked concerning test
status status, including indication of conformance or
non-conformance.
12 Control of Identification, documentation, evaluation,
non- isolation (if possible) and disposition of non-
conforming conforming products.
products
13 Corrective Prevention of reoccurrence of failures (non-
actions conformance)
14 Handling, Protection of the quality of the product during
storage handling, storage, packaging and delivery.
packaging,
and delivery
15 Quality Records, including those which demonstrate
records that the specified requirements have been met,
shall be controlled and maintained.
16 Internal Regular, planned internal audits shall be
Quality Audits carried out, documented and recorded to verify
the effectiveness of the quality system
17 Training Training requirement at all levels shall be
identified and the training planned, conducted
and recorded.
18 Cleaning and Although not required by the ISO 9000
Disinfection standards, these two points should be given
special attention in all food companies.
19 Personal
Hygiene
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4. Customer Service
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______________2. Checking of quality assurance must be highly
considered.
______________3. The durability of the work depends on the quality of
its component parts and the assembly skills of those
who install it.
______________4. System for control and identification of all documents
regarding quality.
______________5. Are sets of rules that outline specification of
dimensions, design of operation, materials and
performance, or describe quality of materials,
products or systems.
IV. EVALUATION
Directions: Choose only the letter of the correct answer. Write your
answer on your activity notebook.
___1. Which of the following are sets of rules that outline specification of
dimensions, design of operation, materials and performance, or
describe quality of materials, products or systems?
a. hardware c. document control
b. standards d. final product
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___4. Which of the following establishes and maintain a documented
quality system ensuring that products conform to specified
requirements?
a. contract review c. quality system
b. purchasing d. management responsibility
DAY 4
MINI-LESSON
PRODUCTION PROCESS
A. Failure Testing
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B. Statistical Control
C. Company Quality
As the most important factor had been ignored, a few refinements had
to be introduced:
1. Marketing had to carry out their work properly and define the
customer’s specifications.
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2. Specifications had to be defined to conform to these
requirements.
3. Conformance to a specification i.e. drawings, standards and
other relevant documents, were introduced during
manufacturing, planning and control.
4. Management had to confirm all operators are equal to the work
imposed on them and holiday’s celebrations and disputes did not
affect any of the quality levels.
5. Inspections and test were carried out, and all components and
materials, bought in or otherwise, conformed to the
specifications, and the measuring equipment was accurate, this
is the responsibility of the QA/QC department.
6. Any complaints received from the customers were satisfactorily
dealt with in a timely manner.
To conclude, the above forms are the basis from which the philosophy
of Quality Assurance has evolved, and the achievement of quality or
the “fitness-for-purpose” is “Quality Awareness” throughout the
company.
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III. INDEPENDENT PRACTICE ACTIVITY
Directions: Write TRUE if the statement is correct and FALSE if the
statement is wrong.
_________1. Quality assurance covers all activities from design,
development, production, installation, servicing, and
documentation.
_________2. A valuable process to perform on a whole consumer product
is a statistical control.
_________3. The quality of the outputs is at risk if any of three aspects
are deficient in any way.
_________4. Total Quality Control is the most necessary inspection
control of all.
_________5. Management had to confirm all operators are not equal to
the work imposed on them and holiday’s celebrations and
disputes did not affect any of the quality levels.
IV. EVALUATION
Directions: Choose the letter of the correct answer. Write your answer
on your activity notebook.
___1. Which is NOT a quality assurance activity?
a. design c. production
b. development d. control
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REFERENCES
“Customer Service”, Wikipedia, 6 Aug. 2020,
http://en.wikipedia.org/wiki/Customer_service
“Quality Control.” Wikipedia, 9 Aug. 2020,
http://en.wikipedia.org/wiki/Quality_standard. Accessed 11 Sept. 2020.
http://www.technet.unsw.edu.au/tohss/swp.htm.
http://xnet.rrc.mb.ca/healthsafety/safeworkprocedures.
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