01/03/2022, 09:01 Total Quality Management Multiple choice Questions and Answers. Page 1.

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Accounting for Managers

Total Quality Management
Advertising and Sales Promotion

1. ______________ is not a process tools for TQM systems

Behavioural and Allied Sciences

A. process flow analysis

Brand Management
B. histograms
Business Communication
C. plier

Business Economics D. control charts

Business Environment View answer

Business Ethics and Governance

Correct answer: (C)

plier
Business Law

Business Mathematics
2. Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below
______________ defects per million opportunities (DPMO).
Business Statistics

A. 2
Computers In Management
B. 2.4
Cost and Managerial Accounting
C. 3

E-Business D. 3.4

English Language View answer

Entrepreneurship Management
Correct answer: (D)

3.4
Financial Management

Human Resource Management

3. Inspection, scrap, and repair are examples of ______________

Insurance and Risk Management

A. internal costs
Management Information Systems B. external costs

Marketing Management C. costs of dissatisfaction

D. societal costs
Media Planning
View answer
Operations Research

Organisational Behavior Correct answer: (A)

internal costs

Principles and Practices of

Management
4. ______________ are used in six sigma

Production and Operations

Management A. black belt

B. green belt
System Analysis and Design
C. both black belt and green belt
Total Quality Management
D. none of the Above

View answer

Correct answer: (C)

both black belt and green belt

5. Customers are primarily concerned with ______________

A. Communication, courtesy, and credibility of the sales person

B. Competence, courtesy, and security of the sales person

C. Competence, responsiveness, and reliability of the sales person

D. Communication, responsiveness, and cleverness of the sales person

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01/03/2022, 09:01 Total Quality Management Multiple choice Questions and Answers. Page 1.

View answer

Correct answer: (A)

Communication, courtesy, and credibility of the sales person

6. Assured quality is necessary for building customer confidence.

A. correct

B. correct to some extent

C. correct to great extent

D. incorrect

View answer

Correct answer: (A)

correct

7. ______________ is about supplying customers with what they want when they want it.

A. JUT

B. HET

C. JAT

D. JIT

View answer

Correct answer: (D)

JIT

8. ______________ are the areas that will be covered by the organization's processes

A. process areas

B. product Areas

C. private areas

D. preset areas

View answer

Correct answer: (A)

process areas

9. All of the following costs are likely to decrease as a result of better quality except ______________

A. customer dissatisfaction costs

B. inspection costs

C. maintenance costs

D. warranty and service costs

View answer

Correct answer: (C)

maintenance costs

10. "Quality is defined by the customer" is

A. An unrealistic definition of quality

B. A user-based definition of quality

C. A manufacturing-based definition of quality

D. A product-based definition of quality

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01/03/2022, 09:01 Total Quality Management Multiple choice Questions and Answers. Page 1.

View answer

Correct answer: (B)

A user-based definition of quality

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