Sally S. Smith: Professional Summary
Sally S. Smith: Professional Summary
Smith
123.456.7890 Los Angeles, CA 90001 [email protected] www.linkedin.com/in/sallysmith
PROFESSIONAL SUMMARY
Reliable, energetic and resourceful customer service professional with over five years of experience
resolving customer complaints and promoting conflict resolution. Expertise in client services, account
management and relationship-building.
WORK EXPERIENCE
Corporation XYZ - Happy Town, ST July 2017 - PRESENT
Customer Service Representative
Promptly respond to customer enquiries in person or via phone, email, mail or social media.
Quickly and efficiently open customer accounts by accurately recording account information.
Maintain financial accounts by processing customer adjustments in a professional manner.
Increased customer base by 30% during the year 2018 due to the delivery of quick service.
EDUCATION
Bachelor of Arts – Communications - ABC College, Cheerful City
Expected Graduation - May 2020
Sally S. Smith 123.456.7890
PROFESSIONAL SKILLS
Mastery of Microsoft Office programs (Word, Excel, PowerPoint)
Comfortable working in both Microsoft Windows 10 and Mac OS X.
Excellent communication skills with a focus on team-building and customer relations.
Outstanding organizational, multitasking, and problem-solving abilities.
VOLUNTEER EXPERIENCE
Habitat for Humanity - Non-Profit Organization
May 2018 - PRESENT
Volunteer laborer restoring a 12-home community.
Supervised three teams of five people to ensure successful completion of project.
PROFESSIONAL MEMBERSHIPS
Professional Customer Service Association (August 2018 – present)
American Society for Personnel Administration (October 2017 – present)
Freshmen Communications Academic Council (2017 – 2018)
LANGUAGE COMPETENCIES
English: native language
Spanish: fluent (speaking, reading, writing)
French: intermediate (speaking, reading); basic (writing)