Lesson 7 GE 4 Purposive Communication

Lesson 7
Making Inquiries
What to achieve?
At the end of the lesson, you should be able to:
 provide information accurately; and
 write effective letters of inquiry.
What to ponder?
A. Indicate whether you agree or disagree with each of the following statements. Check the
box to indicate your answer.
Agree Disagree
1. I have effective techniques in seeking for information online.
2. I can easily ask for information from anyone.
3. I can easily start a conversation with other people.
4. I feel that people easily comprehend what I say.
5. I am confident I can write a formal inquiry letter.
6. I avoid writing letters as much as I can.
7. I would rather call people than write them.
8. You need not observe the writing conventions in writing e-
mails.
9. English is the best language for interviews.
10. Emails are informal.
11. Abbreviations are encouraged in emails.
B. Find someone in class who can provide or who can help you find information about the
following:
1. The number of children born last year
2. The number of people who died because of covid 19
3. The country that recorded the highest number of deaths during the covid 19 pandemic
4. The most in demand work abroad
5. The most expensive course in universities
6. The ten highest paying jobs in the world
7. The most popular Korean drama in the year 2020
8. Five jobs you can apply for after finishing your course
9. List of Barangays in the municipality of Nabunturan
10. Municipalities in the province of Davao de Oro
*Verify your answer by finding reliable internet sources or individuals.
What to learn?
Inquiry Letter is written when a person needs more information about products,
services, internships, scholarships or job vacancies offered by companies, associations or
individuals. Often, this is sent when a person has specific questions that are not addressed by
the general information available provided by brochures, websites, advertisements, classified
ads, etc.
1
An inquiry may also be in the form of telephone, email or personal interview. Depending
on the immediacy and specificity of the need, one of these modes may prove more responsive
to your need. Interview and letter requires the following:
Content and Organization of Letter of Inquiry

A. Heading or letterhead
B. Inside Address
C. Salutation
D. Body of the Letter
 First Paragraph – It provides a background of your inquiry such as how, where
and when you first learned of the information. State your purpose in one or two
sentences.
 Middle Paragraph – This section should specify the information you are seeking.
 Final Paragraph – Express your expectation from your addressee and thank him
in advance for his favourable action.
E. Complimentary close
F. Signature
Format of Inquiry Letter

The format below illustrates the basic business letter content using the pure or full block
format.
2
Emails
More frequently used now in inquiry are emails. Emails gained popularity because of
speed and convenience.
Generally, email messages are less formal than letters, although there are still
expectations for appropriate and effective email and communication. The formality is
determined by the sender’s familiarity and relationship to the receiver, the classification and
objective of the message to be sent, and other factors that shape the context of communication.
In academic emails, it is more appropriate to sound formal and professional. In other
informal contexts, abbreviations (e.g. tnx & gbu) and emoticons may be effective. In academic
and other more formal emails, correctness and other qualities that apply to business letters
should be observed.
What should be remembered for more effective email communication?

1. Be courteous. Include greetings, be grateful, and use polite expressions. Consider the
feelings of the receiver. Use appropriate or positive tone.
2. Keep messages as concise and clear as possible.
3. Proofread and spellcheck before sending.
4. Provide a short but descriptive subject line. This will help the receiver readily identify the
content type and the urgency of the message.
5. Know all its other part.
Below is the list of all parts of an email. The style may vary depending on the system you use.
From: Name of person sending the email
Sent: Date and Time
To: Name of a person receiving the email
CC: Other person receiving the message
BCC: Other person receiving the email without the other recipient knowing
Subject: Content (title) of the email
Attachment: Document sent separately, not included in the email (but attached)
Salutation: Greeting or opening
Body of the email: message
Closing: ending
Name/signature of the sender: name and title (below the name of the sender, company
and address, telephone number, URL or website address and social media link may be
included)
3
Interview is a special type of purposive communication. Interviews are classified into
different types according to purpose, but basic to all types of interview is to obtain desired
information. It requires real time for both the interviewee and interviewer. Whatever your specific
purpose is, it is always advantageous to consider the following tips in conducting an interview.
Before the interview

1. Make appointments with your interviewer at their most convenient time.
2. Prepare the list of question.
During the interview

1. Be punctual.
2. Wear appropriate attire.
3. Observe good manners.
4. Speak clearly and be attentive.
5. If you have follow-up question, ask politely. Ask the interviewee to validate your
notes.
6. Allow the interviewee sufficient time to answer.
7. Rephrase the questions to clarify vague points.
8. Acknowledge answers of the interviewee to assure him of your attention.
9. Graciously thank the interviewee for his time.
Parts of the Interview

 Opening - include the initial contact of the interviewer and interviewee. Rapport
should be established by creating positive impression. Introduce yourself briefly.
 Body - includes several questions in achieving your specific objectives.
 Conclusion - includes expressing gratitude and hope of meeting the interviewee
again in the future.
What to do?
 Write an email regarding an inquiry asking for more details about the public service
announcement below and send it to your teacher’s email.
 Print a copy of the same email on a short bond paper and submit it to your teacher.
Local Government Unit of Nabunturan

Poblacion, Nabunturan, Davao de Oro
10 slots available for scholarship grants for college education for the S.Y. 2021-2022
Candidate requirements:
Weighted average: 85
Age: 17-20 yrs old
Combined income of parents should not be more than Php 500,000 annually
Income Tax Return of both parents
Benefits include the following:
100% free tuition and miscellaneous fees
Php 10,000 for book allowance
Php 10,000 allowance per semester
Deadline of submission of requirements: June 10, 2021
4
What to think about? Answer the question below.
Do I find the lesson relevant to my future career? Why or why not? _______________________
____________________________________________________________________________
____________________________________________________________________________.

Lesson 7 GE 4 Purposive Communication

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Lesson 7

*Verify your answer by finding reliable internet sources or individuals.

Content and Organization of Letter of Inquiry

Format of Inquiry Letter

What should be remembered for more effective email communication?

Before the interview

During the interview

Parts of the Interview

Local Government Unit of Nabunturan

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