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Pms Base On Balance Score Card 137
Pms Base On Balance Score Card 137
Workshop
Introduction Imperatives of SO@AR SO@AR Elements Goal Setting Exercise Performance Appraisal
Performance Review video Interim Review Role play Final Review Role play SO@AR Calendar Q&A
Today's Agenda
Imperatives
for
SO@AR
Why SO@AR
Vicious Cycle of inadequate PMS
Objectives of SO@AR
Introduction Imperatives of SO@AR SO@AR Elements Goal Setting Exercise Performance Appraisal
Performance Review video Interim Review Role play Final Review Role play SO@AR Calendar Q&A
WHY SO@AR???
Objectives of SO@AR
SO@AR
Elements
PERFORMANCE MANAGEMENT
THROUGH
THE BALANCED SCORECARD
Introduction Imperatives of SO@AR SO@AR Elements Goal Setting Exercise Performance Appraisal
Performance Review video Interim Review Role play Final Review Role play SO@AR Calendar Q&A
Financial Perspective
“If we succeed, • Profitability
how will we • Growth
look to our • Shareholder
shareholders?” Value
Customer Perspective
o Measurement is the language that “To achieve our • Price
gives clarity to vague concepts vision, how must • Service
we look to our
customers?” • Quality
o Measurement is used to
communicate, not simply to
Internal Perspective
control
“To satisfy our • Cycle Time
customers, what
management • Productivity
o Building the scorecard develops
processes must we • Cost
consensus and teamwork excel at?”
throughout the organization
Organization Learning
“To achieve our • Market Innovation
vision, how must • Continuous
our organization
learn and Learning
improve?” • Intellectual Assets
Introduction Imperatives of SO@AR SO@AR Elements Goal Setting Exercise Performance Appraisal
Performance Review video Interim Review Role play Final Review Role play SO@AR Calendar Q&A
Vision
POWER OF VISION
VIDEO
Introduction Imperatives of SO@AR SO@AR Elements Goal Setting Exercise Performance Appraisal
Performance Review video Interim Review Role play Final Review Role play SO@AR Calendar Q&A
Video Highlights
SO@AR
Elements
ARCHITECTURE
Introduction Imperatives of SO@AR SO@AR Elements Goal Setting Exercise Performance Appraisal
Performance Review video Interim Review Role play Final Review Role play SO@AR Calendar Q&A
PERFORMANCE MANAGEMENT
SYSTEM- SO@AR
CHARACTERISTICS OF GOOD
PERFORMANCE OBJECTIVES
SMART
• Specific
• Measurable
• Ambitious
• Realistic
• Time-bound
•
Please limit yourself to a minimum of One & a Maximum of
Two Objectives under each category.
l
Introduction Imperatives of SO@AR SO@AR Elements Goal Setting Exercise Performance Appraisal
Performance Review video Interim Review Role play Final Review Role play SO@AR Calendar Q&A
Objectives-SO@AR
• The Objectives have been classified under four categories
in sync with the Balanced Scorecard.
•
• Financial
• Customer
• Internal Business Process
• Learning & growth
SO@AR Architecture
Five key elements of SO@AR
RATINGS on Objectives
Scoring on Objectives
• Weighted score on a performance measure/metrics is the
assigned weight multiplied with the achieved rating.
•
• Eg.
• Wt. = 20%
• Rating = 2
• Score = 40 (Wt*Rating)
• Total weighted score will be the sum of scores for each measure
across Objectives
•
• Final Rating on Objectives will be the total weighted score/100.
Introduction Imperatives of SO@AR SO@AR Elements Goal Setting Exercise Performance Appraisal
Performance Review video Interim Review Role play Final Review Role play SO@AR Calendar Q&A
PERFORMANCE REVIEW
Introduction Imperatives of SO@AR SO@AR Elements Goal Setting Exercise Performance Appraisal
Performance Review video Interim Review Role play Final Review Role play SO@AR Calendar Q&A
Suggestions on course
correction
Introduction Imperatives of SO@AR SO@AR Elements Goal Setting Exercise Performance Appraisal
Performance Review video Interim Review Role play Final Review Role play SO@AR Calendar Q&A
Reviewer
Review self appraisals
Introduction Imperatives of SO@AR SO@AR Elements Goal Setting Exercise Performance Appraisal
Performance Review video Interim Review Role play Final Review Role play SO@AR Calendar Q&A
APPRAISAL
INTERVIEWING
• Preparation
• Structure
• Appropriate Behaviour
• Listening
• Questioning
• Influencing
• Content
• Follow up and support
Introduction Imperatives of SO@AR SO@AR Elements Goal Setting Exercise Performance Appraisal
Performance Review video Interim Review Role play Final Review Role play SO@AR Calendar Q&A
ADMINISTRATIVE
ARRANGEMENTS
•
• Paper work
• Notice
• Location
• Physical setting
Introduction Imperatives of SO@AR SO@AR Elements Goal Setting Exercise Performance Appraisal
Performance Review video Interim Review Role play Final Review Role play SO@AR Calendar Q&A
IMPROVED LISTENING
• Get surroundings right
• Concentrate and persist
• Judge content not delivery
• Test understanding
• Take notes
• Suspend prejudice
• Practise
Introduction Imperatives of SO@AR SO@AR Elements Goal Setting Exercise Performance Appraisal
Performance Review video Interim Review Role play Final Review Role play SO@AR Calendar Q&A
COMMUNICATE EFFECTIVELY
Picture what you want to express.
• Be clear, direct, and use simple terms that can be
“understood”.
•
• Pay attention to non-verbal language : posture, vocal tone,
speed of speech, facial expressions, eye contact.
• Express angry feelings constructively and thrash through
difficulties with openness, candor and understanding.
• Be alert for feedback : self observation/directly asking.
Introduction Imperatives of SO@AR SO@AR Elements Goal Setting Exercise Performance Appraisal
Performance Review video Interim Review Role play Final Review Role play SO@AR Calendar Q&A
WATCH OUT!
Your self image and individual perceptions reflect
the manner in which you communicate and are an
indication of how you see yourself and the situation.
INFLUENCING STYLES
PUSH
• Giving information
• Making suggestions
• Giving orders
•
PULL
• Asking for information
• Testing understanding
• Asking for ideas
Introduction Imperatives of SO@AR SO@AR Elements Goal Setting Exercise Performance Appraisal
Performance Review video Interim Review Role play Final Review Role play SO@AR Calendar Q&A
APPRAISEE’S SUMMARY
• Prepare properly
• Review last time’s objectives
• Ask colleagues for assessment
• Use the past to shape the future
• Set tough but achievable objectives
• Review your job description
• Think about what you want to achieve
Introduction Imperatives of SO@AR SO@AR Elements Goal Setting Exercise Performance Appraisal
Performance Review video Effective review Final Review Role play SO@AR Calendar Q&A
PERFORMANCE REVIEW -
VIDEO
Introduction Imperatives of SO@AR SO@AR Elements Goal Setting Exercise Performance Appraisal
Performance Review video Effective review Final Review Role play SO@AR Calendar Q&A
WHAT IS CRITIQUE ?
STAGES OF CRITIQUE
CONCURRENT CRITIQUE
• Occurs spontaneously or according to a plan at any
time during the activity
•
• To identify problems and difficulties and to permit the
introduction of corrective actions before disabling
problems block productivity
•
• Works best when those engaged in it can openly give
and receive feedback and are committed to using
critique as needed
Introduction Imperatives of SO@AR SO@AR Elements Goal Setting Exercise Performance Appraisal
Performance Review video Effective review Final Review Role play SO@AR Calendar Q&A
POST-MORTEM CRITIQUE
RULES OF FEEDBACK
Goal
Interim Self
Setting discussions
Appraisal
Ideate & Cascade
Business MANCOM FINAL ASSESSMENT OF PREVIOUS YEARS PERFORMANCE
Objectives over Discusses &
2 years, the Signs-on
second year Business Finalise list Interim Review
being a Rolling Self
Objectives Performance Additional Discussion
Plan Appraisal
Counselling & checks by HR
Developmental Plan
Closure
First Review Discussion with Final
discussion Top Talent Appraisal in
Break up of
Identification of next
targets within
Top Talent Calendar
the Brand/
Channel / Year
Scoring
Function & Review
YOU WILL MAKE PMS SUCCEED
•Use PMS as a tool to attain your objectives
•
– Rather than as a formality that needs to be
done.
•
•Give it sufficient time and effort
•
– Spend more than prescribed time in the first few
years across processes.