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CHAPTER 7-THE BALANCED SCORECARD: A TOOL TO

IMPLEMENT STRATEGY

Problem (Measures of Internal Business Process Performance)

Melody Fabrications, Ltd., of Dasmariñas, Cavite, has recently begun a continuous improvement
campaign in conjunction with a move toward JIT production and purchasing. Manage has
developed new performance measures as part of this campaign. The following operating data
have been gathered over the last four months:

Month

1 2 3 4

Throughput time, or velocity ? ? ? ?

Manufacturing cycle efficiency ? ? ? ?

Delivery cycle time ? ? ? ?

Percentage of on-time deliveries 72% 73% 78% 85%

Total sales (units) 10,540 10,570 10,550 10,490

Management would like to know the company's throughput time manufacturing cycle efficiency,
and delivery cycle time. The data to compute these measures have been gathered and appear
below:

Month

1 2 3 4

Move time per unit, in days…………………0.5 0.5 0.4 0.5

Process time per unit in days………………..0.6 0.5 0.5 0.4

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Wait time per order before start of

production, in days………………………….9.6 8.7 5.3 4.7

Queue time per unit in days………………...3.6 3.6 2.6 1.7

Inspection time per unit, in days……………0.7 0.7 0.4 0.3

As part of its continuous improvement program, the company is planning to move toward a JIT
purchasing and production system.

Required:

1. For each month, compute the following operating performance measures:

a. The throughput time, or velocity of production.

b. The manufacturing cycle efficiency (MCE)

c. The delivery time.

Answer:

Throughput time| Manufacturing Cycle Efficiency (MCE)| Delivery Cycle Time


Month 1 5.4 11.1% 15
Month 2 5.3 9.4% 14
Month 3 3.9 12.8% 9.2
Month 4 2.9 13.8% 7.6

Solutions:
Month 1
Throughput time= 0.5+0.6+3.6+0.7 = 5.4
MSE= 0.6/5.4= 11.1%
Delivery Cycle Time= 5.4+9.6 = 15
Month 2
Throughput time= 0.5+0.5+3.6+0.7=5.3
MSE=0.5/5.3= 9.4%
Delivery Cycle Time= 5.3+8.7= 14
Month 3
Throughput time= 0.4+0.5+2.6+0.4= 3.9
MSE= 0.5/3.9= 12.8%
Delivery Cycle Time= 3.9+5.3= 9.2
Month 4

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Throughput time= 0.5+0.4+1.7+0.3= 2.9
MSE= 0.4/2.9= 13.8%
Delivery Cycle Time= 2.9+4.7= 7.6

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