Keshav Sharma
Keshav Sharma
ON
“FINANCIAL PLANNING OF SALARIED EMPLOYEES
IN HDFC BANK”
Submitted to:
Dr. A.P.J Abdul Kalam Technical University, Lucknow
Batch: 2020-22
Under the Guidance of:
Submitted by:
Keshav Sharma
MBA 4th SEMESTER
ROLL NO. 2002630700025
2
DECLARATION
KESHAV SHARNA
ROLL NO. 2002630700025
Vidya School of Business
CERTIFICATE
the development of this work and who influenced my thinking, behavior, and acts during
cooperation, and motivation provided to me during the training for constant inspiration,
I also extend my sincere appreciation to Project Guide Prof Dr. RUCHI SINGH
Lastly, I would like to thank the almighty, parents, Director and HOD of the institute for
their moral support and my friends with whom I shared my day-to-day experience and
(Keshav Sharma)
A SUMMER INTERNSHIP PROGRAMME ON
FINANCIAL PLANNING OF
SALARIED EMPLOYEES IN HDFC
BANK
TABLE OF CONTENTS
1 INTRODUCTION 9-36
5 DATA ANALYSIS
8 APPENDICES 63-71
9 REFERENCES 72
EXECUTIVE SUMMARY
HDFC Bank is one of India’s leading private banks and was among the
first to receive approval from the Reserve Bank of India (RBI) to set up
a private sector bank in 1994.
Introduction
to
Industry
11
Bank may be defined as a financial institution which is engaged in the business of keeping
money for savings and maintaining accounts and issuing loans & credit etc. A set of
services intended for private customers and characterized by a higher quality than the
services offered to retail customers.
The essential function of a bank is to provide services related to the storing of deposits and
the extending of credit. Basic function may include Credit collection, Issuer of
banking notes, Depositor of money and lending loans.
Online banking
Investment banking
Electronic banking
Internet banking
Pc banking/mobile banking
E-banking
The importance of banking sector is immense in the progress and prosperity of any State
or country.
Banking in India
Without a sound and effective banking system in India it cannot have a healthy economy.
The banking system of India should not only be hassle free but it should be able to meet
new challenges posed by the technology and any other external and internal factors. For the
past three decades India's banking system has several outstanding achievements to its credit.
The most striking is its extensive reach. It is no longer confined to only metropolitans or
cosmopolitans in India. In fact, Indian banking system has reached even to the remote
corners of the country. This is one of the main reasons of India's growth process.
12
A brief history
Banking in India originated in the last decades of the 18th century. The oldest bank
inexistence in India is the State Bank of India, a government-owned bank that traces
its origins back to June 1806 and that is the largest commercial bank in the country. Central
banking is the responsibility of the Reserve Bank of India, which in 1935 formally took over
these responsibilities from the then Imperial Bank of India, relegating it to commercial
banking functions. After India's independence in 1947, the Reserve Bank was nationalized
and given broader powers. In 1969 the government nationalized the 14 largest commercial
banks; the government nationalized the six next largest in 1980.
Currently, India has 69 scheduled commercial banks (SCBs) - 27 public sector banks (that is
with the Government of India holding a stake), 23 private banks (these do not have
government stake; they may be publicly listed and traded on stock exchanges) and 30
foreign banks. They have a combined network of over 1,00,000 branches and 50,000ATMs.
According to a report by ICRA Limited, a rating agency, the public sector banks hold over
75 percent of total assets of the banking industry, with the private and foreign banks
holding18.2% and 6.5% respectively.
The period during the First World War (1914-1918) through the end of the Second World
War (1939-1945), and two years thereafter until the independence of India were challenging
for Indian banking. The years of the First World War were turbulent, and it took its toll
with banks simply collapsing despite the Indian economy gaining indirect boost due to war-
related economic activities. At least 94 banks in India failed between 1913 and 1918.
Post-independence:
The partition of India in 1947 adversely impacted the economies of Punjab and West
Bengal, paralyzing banking activities for months. India's independence marked the end of a
regime of the Laissez-faire for the Indian banking. The Government of India initiated
measures to play an active role in the economic life of the nation, and the Industrial Policy
Resolution
adopted by the government in 1948 envisaged a mixed economy.This resulted into greater i
nvolvement of the state in different segments of the economy including banking and
finance. The major steps to regulate banking included:
13
In 1948, theReserve Bank of India, India's central banking authority, was nationalized,
and it became an institution owned by the Government of India.
In 1949, the Banking Regulation Act was enacted which empowered the Reserve
Bank of India (RBI) "to regulate, control, and inspect the banks in India."
The Banking Regulation Act also provided that no new bank or branch of
an existing bank could be opened without a license from the RBI, and no two banks
could have common directors.
However, despite these provisions, control and regulations, banks in India except the State
Bank of India, continued to be owned and operated by private persons. This changed with
the nationalization of major banks in India on 19 July, 1969.
Nationalization of Banks
Private Banks
All the banks in India were earlier private banks. They were founded in the pre-
independence era to cater to the banking needs of the people. But after nationalization of
banks in 1969 public sector banks came to occupy dominant role in the banking structure.
Private sector banking in India received a fillip in 1994 when Reserve Bank of India
encouraged setting up to private banks as part of its policy of liberalization of the Indian
Banking Industry. Housing Development Finance Corporation Limited (HDFC) was
amongst the first to receive an ‘In principle’ approval from the Reserve Bank of India (RBI)
to set up a bank in the private sector. Private Banks have played a major role in the
development of Indian banking industry. They have made banking more efficient and
customer friendly. In the process they have jolted public sector banks out of complacency
and forced them to become more competitive.
14
Growth and Present Status of Banks
In the early 1990s, the then Narsimha Rao
Government embarked on a policy of liberalization, licensing a small number of private
banks. These came to be known as New Generation tech-
savvy banks, and included Global Trust Bank (the first of such newgeneration banks to be
set up), which later amalgamated with Oriental Bank of Commerce, Axis Bank (earlier as
UTI Bank ), ICICI Bank and HDFC Bank . This move, along with the rapid growth in the
economy of India, revitalized the banking sector in India, which has seen
rapid growth with strong contribution from all the three sectors of banks, namely,
government banks, private banks and foreign banks.
The revenue of Indian banks grew four-fold from US$ 11.8 billion to US$ 46.9 billion,
whereas the profit after tax rose nearly nine-fold from US$ 1.4 billion to US$ 12 billion
over 2001-105. This growth was driven primarily by two factors. First, the influx of Foreign
Direct Investment (FDI) of up to 74 per cent with certain restrictions. Second, the
conservative policies of the Reserve Bank of India (RBI), which have shielded Indian banks
from recession and global economic turmoil.
Currently, banking in India is generally fairly mature in terms of supply, product range and
reach-even though reach in rural India still remains a challenge for the private sector and
foreign banks. In terms of quality of assets and capital adequacy, Indian banks are
considered to have clean, strong and transparent balance sheets relative to other banks
incomparable economies in its region. The Reserve Bank of India is an autonomous body,
with minimal pressure from the government. The stated policy of the Bank on the Indian
Rupee is to manage volatility but without any fixed exchange rate-and this has mostly been
true. With the growth in the Indian economy expected to be strong for quite some time-
especially in its services sector-the demand for banking services, especially retail banking,
mortgages and investment services are expected to be strong. One may also expect
takeovers and asset sales.
Financial sector reforms were initiated as part of overall economic reforms in the country
and wide ranging reforms covering industry, trade, taxation, external sector, banking and
financial markets have been carried out since mid-1991. A decade of economic and
financial sector reforms has strengthened the fundamentals of the Indian economy and
transformed the operating environment for banks and financial institutions in the country.
The sustained and gradual pace of reforms has helped avoid any crisis and has actually
fuelled growth. The most significant achievement of the financial sector reforms has been
the marked improvement in the financial health of commercial banks in terms of capital
adequacy, profitability and asset quality as also
greater attention to risk management. Further, deregulation has opened up new opportunities
for banks to increase revenues by diversifying into investment banking, insurance, credit
cards, depository services, mortgage financing, securitization, etc. At the same time,
15
liberalization has brought greater competition among banks, both domestic and foreign, as
well as competition from mutual funds, NBFCs, post office, etc. Post-WTO,
competition will only get intensified, as large global players emerge on the scene. Increasing
competition is squeezing profitability and forcing banks to work efficiently on shrinking
spreads. Positive fallout of competition is the greater choice available to consumers, and the
increased level of sophistication and technology in banks. As banks benchmark themselves
against global standards, there has been a marked increase in disclosures and transparency
in bank balance sheets as also greater focus on corporate governance.
Some of the major reform initiatives in the last decade that have changed the face of the
Indian banking and financial sector are:
Interest rate deregulation. Interest rates on deposits and lending have been deregulated
with banks enjoying greater freedom to determine their rates.
Banks now enjoy greater operational freedom in terms of opening and swapping of
branches, and banks with a good track record of profitability have greater flexibility in
recruitment.
New private sector banks have been set up and foreign banks permitted to expand
their operations in India including through subsidiaries. Banks have also been allowed
to set up Offshore Banking Units in Special Economic Zones.
16
New areas have been opened up for bank financing: insurance, credit cards,
infrastructure financing, leasing, gold banking, besides of course investment banking,
asset management, factoring, etc.
New instruments have been introduced for greater flexibility and better risk managem
ent: e.g. interest rate swaps, forward rate agreements, cross currency forward
contracts, forward cover to hedge inflows under foreign direct investment, liquidity
adjustment facility for meeting day-to-day liquidity mismatch.
17
Company
Profile
18
HDFC Bank Limited is an Indian banking and financial services company, headquartered in
Mumbai, Maharashtra. HDFC Bank is India's largest private sector bank by assets and
worlds 10th largest bank by market capitalization as of April 2021. It is the third largest
company by market capitalisation of $122.50 billion on the Indian stock exchanges.] It is
also the fifteenth largest employer in India with nearly 120,000 employees.
HDFC Bank was incorporated in 1994 as a subsidiary of the Housing Development Finance
Corporation, with its registered office in Mumbai, Maharashtra, India. Its first corporate
office and a full-service branch at Sandoz House, Worli were inaugurated by the then Union
Finance Minister, Manmohan Singh.
As of 30 June 2019, the Bank's distribution network was at 5,500 branches across 2,764
cities. The bank also installed 430,000 POS terminals and issued 23,570,000 debit cards and
12 million credit cards in FY 2017. It has a base of 1,16,971 permanent employees as of 21
March 2020.
19
Investments
In March 2020, HDFC (parent company of HDFC BANK) made an investment of ₹1,000
crores in Yes Bank.] As per the scheme of reconstruction of Yes Bank, 75% of the total
investment by the corporation would be locked in for three years. On 14 March, Yes Bank
allotted 100 crore shares of the face value of ₹2 each for consideration of ₹10 per share
(including ₹8 premium) to the Corporation aggregating to 7.97 percent of the post issue
equity share capital of Yes bank.
20
Shareholders (as of 30 September 2021) [28] Shareholding[26]
Insurance companies 2.94%
Parivartan is the umbrella term for all of the corporate social responsibility initiatives by
HDFC Bank
HDFC Bank's Parivartan initiative spent ₹535 crore in FY 2019–20.[29]
HDFC Bank spent Rs 634.91 crore towards Parivartan,in FY 2020-21. Out of Rs 634.9
crore, over Rs 110 crore was allocated and utilised towards initiatives focused on Covid-19
relief.[30]
HDFC Bank pledges to become carbon neutral by 2032.
Controversies
On 2 December 2020, the Reserve Bank of India ordered HDFC Bank to temporarily halt
the issuance of new credit cards and all planned activities under the bank's Digital 2.0
program citing incidents of outages in the bank's internet banking, mobile banking and
payment utility services.
21
On 29 January 2020, Reserve Bank of India imposed a monetary penalty on HDFC Bank for
failure to undertake on-going due diligence in case of 39 current accounts opened for
bidding in the initial public offer.
A HDFC bank manager was arrested on charges of fraud, involving a sum of ₹59.41 lakh,
in Odisha.
Altico Capital and Dubai's Mashreq Bank have approached the Reserve Bank of India,
accusing HDFC Bank of violating regulatory provisions by debiting part of the funds the
company had raised through external commercial borrowing (ECB) and parked at the bank.
They claimed that HDFC bank's decision to transfer money from the account may be a
violation of the RBI's end-use rule.
On 27 May 2021, The Reserve Bank imposed a penalty of Rs 10 crore on HDFC Bank for
deficiencies in regulatory compliances with regard to its auto loan loan portfolio.The said
penalty was imposed in regards to the contraventions of certain provisions of the Banking
Regulation Act, 1949.
2020
2019
22
consecutive year. The Bank's brand value has gone up from $20.87 billion in 2018 to
$22.70 billion in 2019.
Best Large Bank & Fastest Growing Large Bank in 2019, by Business World Magna
Awards
India's leading private sector bank: Dun & Bradstreet BFSI Awards
2018[edit]
2016[edit]
23
HDFC Bank Limited
Type Public
Traded as NSE: HDFCBANK
BSE: 500180
BSE SENSEX Constituent
ISIN INE040A01034
Headquarters Mumbai, Maharashtra
,
India
Area served India
Key people Atanu Chakraborty
(Chairman)
Sashidhar Jagdishan
(CEO)
Wealth management[2]
24
Total assets ₹1,746,870 crore (US$230 billion)[4] (2021)
Website www.hdfcbank.com
Vision Statement
"To be the premier financial partner in ensuring sustainable housing and living
standards."
Mission
SWOT Analysis
Strength
25
Weakness
Lesser branches across the country when compared with SBI and PNB
Inadequate talent pool to compete with strong private banks
Late on introducing latest products in the market
Lesser strategic initiatives as compared to larger private banks
Due to focus on international branches, local focus sometimes gets diluted
Opportunities
Threat
Foreign banks
Business Strategy
Focusing upon customer needs and preferences and fulfilling them in a cost effective
manner by leveraging strong technology platform
Attain a well balanced growth in its loan book across different sectors like retail,
SME, agriculture, wholesale etc. and across different geographies
Further strengthen its systems for credit origination and monitoring
Maintain a high provision coverage ratio to protect the quality of its asset portfolio
from any downside growth risks
Develop innovative products and services that attract targeted customers and address
inefficiencies in the Indian financial sector
26
Back office functions moved to hub, so branch staff can spend time with customers
Business Description
The bank offers a wide array of customized and specialized services to meet the
diverse needs of its customers, and these services have been categorized into
Personal Banking, Business Banking, Corporate Banking, International Banking,
Treasury Banking and Rural Banking services. The company offers fixed, current,
and savings deposits; and home loans, mortgage loans, advance against securities,
education loans, auto loans, term finance, small scale industries and SME loans,
traders loans, working capital, export and import finance, bill finance, bridge loans,
project finance, and infrastructure finance.
27
Financial Planning for Salaried Employees: Tips &
Importance
Personal financial planning provides you with a systematic roadmap for achieving your
goals without facing any monetary roadblocks. If you are a salaried employee, equipping
yourself with an effective financial goal becomes more important. It ensures a balance
between achieving financial independence and securing the future for your close ones.
31
Social Security or Lifetime Annuity
Long-term disability coverage and more
However, before moving ahead, here's a quick disclaimer. Experts recommend
contacting a financial adviser to make an informed financial decision.
Investment Plan for Short and Long-term Finances
Accumulate wealth corpus by dividing your financial planning into short and
long-term periods. Accordingly, plan your investment to increase your financial
strength. Select from the following investment mediums depending on your risk
appetite and time horizon:
Short-term
Get optimum returns in a short period with these three investment mediums:
Recurring deposits are ideal for individuals who don't want to invest a
lump sum in a go. With a minimum tenure of 6 and a maximum of 10 months, the
interest you earn is taxable.
Fixed deposits offer guaranteed and fixed high returns. It is because
deposits are independent of market fluctuations. Also, you can access the deposits
during an emergency after a penalty payment.
National Savings Certificate can help you to earn tax exemption from taxes
under Section 80C. The investment tenure is around 5 years.
Long-term
Keep your long-term financial goal in mind and invest in the following to avoid
market volatility:
Growth Stocks - Find the perfect company before investing in a growth
stock. It comes with higher risk and returns. You need to commit to a time
horizon ranging from 3 to 5 years.
Dividend Stocks – The returns that you get in these stocks is not as high as
growth stocks. It is popular among matured investors as one receives a regular
return and involves less risk. One can get returns ranging from around 2% to 3 %
annually. Real Estate Investment Trusts is one such popular dividend stock.
Target Date Funds- This investment form is ideal as your retirement
progresses. It gradually progresses to bonds as the target date approaches.
9 Financial Applications to Aid Personal Financial Planning
A working professional's day-to-day-busy routine may prevent maintaining track
of personal finances. Thus, take help of the following applications to discipline
your financial lifestyle:
32
Personal Capital
You Need a Budget
Mint
PocketGuard
Spendee
Zeta
Clarity Money
Prism
mTrakr etc.
Tackling money for a beginner can be cumbersome. Hence, effective personal
financial planning is important. Admittedly, the tips mentioned above are not
necessary to fit all. However, keeping these tips in mind will serve as a guide to
draft the best financial planning for salaried employees.
Secondary Objective:
To gain knowledge about the various investment avenues keeping in mind the
significance of tax saving.
To understand how savings can be increased for the future using different
instruments
To find out the most suitable investment instrument for salaried investors
33
Product and Services
Of
HDFC Bank
34
HDFC Bank offers its services majorly in six parts:
A. Personal Banking
B. Business Banking
C. Corporate Banking
D. International Banking
E. Treasury Banking
F. Rural Banking
A. Personal Banking
a) Fixed Deposits
HDFC Bank offers simple Fixed Deposits (at very competitive interest rates), which can be
opened with a minimum investment of Rs 1,000. The tenure of their deposit must be a
minimum of 7 days for deposit amount of Rs.100/- lacs and above & minimum 15 days for
amounts less than Rs.100/- lacs. Fixed deposit accounts can be opened with instructions
payable to 'either or Survivor’, payable jointly, payable to any one of the depositor’s etc.
Following fixed deposit schemes are offered by bank:
As Recurring Deposits:
o Recurring Deposit
o Baroda Samriddhi Quarterly Recurring Deposit
o Baroda Samriddhi Half Yearly Recurring Deposit
o Yatha Shakthi Jama Yojana
35
For Deposits up to 12 months:
o Short Deposits
b) Current Deposits
Current Deposits product is ideal for firm, companies, institutions, HUF, individuals etc.,
who need banking facility more frequently and provides flexibility through overdraft
facility. This is one of the most basic and flexible deposit options, allowing transaction
without limiting the numbers. HDFC Bank's Current Deposits are the back-bone of all
trading activities. Following current account options are available:
c) Savings Deposits
Depending on the nature of the account and the governing terms and conditions, HDFC
Bank offers following Savings Accounts:
36
2. Gen-Next services offered by HDFC Bank:
a) Gen-Next Junior
This is a Special kind of Savings Bank Deposit product for children upto 18 years of age to
be made available in Gen-Next Pune branch. Account will be operated by the customers
using withdrawal slip, Cheque leaves, Standing instruction, ECS (debit), Debit Card,
Internet banking facility etc. Interest rate, periodicity and method of application of interest
will be similar to usual Savings Bank a/c. The other provisions like transfer to dormant, in
operative etc. will be same as applicable to usual Savings Bank a/c.
b) Gen-Next Lifestyle
It is a term loan(combo pack) for purchase of Home Furnishings / Consumer Durable goods
(includes color T.V., video camera / refrigerator / washing machine / music system / air-
conditioners / cooking system etc.), vehicle(two wheeler and four wheeler), laptop/pc or any
other electronic gadget. Minimum age to apply is 21 years and maximum age is 45 years.
c) Gen-Next Power
This is a special Savings Deposit product having an in built feature of overdraft facility to
be available at Gen-Next Pune branch. The product is targeted to working executives and
other working professionals. There is no minimum balance requirement in the account and
as such no service charges shall be levied towards this.
37
Other Features
Anywhere banking facility.
Personalized Debit Card.
Free Internet Banking facility.
Travel, Investment and FOREX Support.
Free Demat Account opening.
e - Trading facility available.
Free NEXT GEN GOLD Credit Card with Add on card for spouse (As per eligibility
criteria fixed by BOB Cards Ltd.).
d) Gen-Next Suvidha
This is a Recurring Deposit product enabling the customer to make regular savings on
monthly basis and earn higher interest. “Gen-next Suvidha” Account can be opened with
monthly installments of Rs.100/- or above & in multiples thereof with a maximum of Rs.10,
000/- per month.
Home Loan
Home Loans to NRIs / PIOs
Home Improvement Loan
Interest Subsidy Scheme for Housing The Urban Poor (ISHUP)
38
CHAPTER II
LITERATURE
REVIEW
39
REVIEW OF LITERATURE
A large number of salaried tax payers in India start planning their tax saving investments
very late in the year when the time limit for submission of investment evidence is coming to
an end or at the end of the financial year. While it may help you in saving taxes, it might not
be the best decision that you have made.
Given below are the 3 reasons why planning in advance will help you:
Choose the best option: When you plan ahead, you get time to choose an investment
scheme that will suit your needs and financial condition
– how much risk you can take, your cash requirements, for how long you can invest etc. It
will help you arrive at the best decision.
Helps in avoiding last minute aggravations and blunders: When you are rushing making
investments, it may lead to unforeseen investment errors. You might not have enough time
to perform due diligence before making an investment decision.
Plan the schedule for investment payments through the year: When you begin the
investment procedure early in the year, it gives you flexibility for planning payments during
the course of the year.
Geetha and Ramesh (2011) state that there are a lot of investment choices and one
must select the most appropriate one. The person dealing with the planning must
know all the various choices and how these can be chosen for attaining the overall
objectives.
Swasdpeera and Pandey (2012) study identifies factors that influence the saving
behavior of salaried individuals in Thailand. The results of the univariate and
multivariate analyses show that income, age, marital status, number of children and
educational level have a positive influence on the individuals’ average saving.
Bhushan and Medury (2013) states that Gender differences in investment behavior
have been reported by various studies. Women are more conservative while investing
and are unwilling to take risk.
Saugat Das & Ritika Jain (2014) identified that the behavioral aspect of investors
plays an important role in financial decision making which has attracted a huge
financial literature
Ramanathan and Meenakshisundaram (2015) says that financial Investments are the
commitments which are made with any financial and non-financial instruments
hoping for a better and profitable return in the future for a specific objective.
40
Bala Swamy and Priya (2016) made a study on financial literacy of an individual’s is
their level of understanding of financial matters which enables them to process
financial information and make informed decisions about personal finance.
Sangeeta Gupta (2017) identified that financial literacy comprises of skills and
knowledge that enables the individual to understand the principles of finance that an
individual requires to know to make informed financial choices and decisions and the
financial products that influence the financial well-being of an individual.
Suyog and Komal (2018) state that this research focuses on the need and importance
of retirement planning. There are considerable changes in the saving and investment
behavior of individuals in India over the last couple of years.
Anand Kumar Shrivastava (2018) The objective of the research is to study the
investment behavior of government employees towards different financial products
available in the market
Neha Agarwal (2020) state that tax planning is an essential part of our financial
planning. The main purpose of the study is to find out regarding the awareness and
alternatives of the tax planning.
Bindabel and Hamza (2021) state that the main objective of the study was to find out the
relationship between saving and investment pattern and orientation towards finance among
the working women at the universities of Saudi Arabia. Orientation towards finance
(ORTOFIN) is one's attitude towards effectively managing financial activities.
41
CHAPTER III
RESEARCH METHODOLOGY
42
In this study, survey method was adopted to collect the primary
information from the salaried individuals. A questionnaire was prepared
which was aimed to collect the required information from the participants. The
sample was probabilistic where area sampling was used. The sample was
drawn from Chennai, it represented salaried individuals with different
economic, social and geographical characteristics. The participants of the
survey were asked to fill in their demographic details and were asked
questions pertaining to their investments made in mutual funds, life insurance
policies, fixed deposits, recurring deposits and market investments (shares).
The analysis was carried using Statistical Packages for Social Sciences
(SPSS). Chi-square test, Anova and T Test has been applied to find out
significance.
43
Interpretation
From the above table, 65.03% of the respondents are male, 64.42% of
the respondents aged between 21 – 30 years, 59.51% of the respondents are
graduates, 52.15% of the respondents are married, 93.25% of the
respondent’s private sector employee, 36.81% of the respondent’s annual
income ranges between Rs.5 lakh – Rs.10 lakh.
Research Hypothesis
Hypothesis 1: There is no significant difference among various age groups
on their preference of savings of regular income
44
Data Source
For this project both primary and secondary data were valuable sources of information.
Primary data
Primary data are data freshly gathered for a specific purpose. For my project work, the
study has been done using an exploratory research process and a structured questionnaire
was developed for this purpose. For the collection of primary data this was the only method
used. The filled up information was later analyzed to obtain the required interpretation and
the findings. The reason I used this method is because a need was felt for the free influx of
information about the products.
Secondary data
Secondary data provides a starting point for any research and offers valuable sources of
already existing information. Secondary data are the easiest to gather and the cost of
collecting this data is also very low. For my project work, study of the banking industry,
HDFC Bank was done using secondary data sources. This secondary information has been
sourced from the internet and from business related magazines and newspapers.
Sample size
I chose a sample size of 100 respondents consisting of based on convenient sampling. All
respondents were the customers of HDFC Bank. The method was simple random sampling.
Sampling Units
For the purpose of research, customers of HDFC Bank, city light branch were surveyed.
Research Instrument
Structured Questionnaire method was used to carry out the survey. Questionnaire was
framed and design in such a manner that it could be filled up within 5 minutes by the person
thus saving time of interviewee. Questions ranged from getting information about loan,
different account, cards, use of bank overdraft etc.
45
Contact Method: Personal Interview.
PRODUCT
Deposits (Saving account and current account)
Loans
Card
SERVICES
Mobile Banking
Internet Banking
Payment
Other Services
The deposit mix of an organization especially the saving accounts are the backbone of
every bank as an ordinary man is most inclined to invest in it due to its convenience and
easy availability. This project deals with the various customer concerns regarding these and
tries to suggest appropriate suggesting based on conclusions. I hope that this report would
be able to suggest some measures and draw attention of bank towards the area of
improvement.
The study would try to throw some insights into the existing products and services provided
by the bank, perceptions and the actual service quality of the bank. The results of the study
would be able to recognize the lacuna in the system and thus provide key areas where
improvement is required for better performance and success ratio. In the days of intense
competition, superior product and service delivery is the only differentiator left before the
banks to attract, retain and partner with the customers. Superior service quality enables a
firm to differentiate itself from its competition, gain a sustainable competitive advantage,
and enhance efficiency.
46
7.5 Limitations of Study
The study is only for the HDFC Bank confined to a particular location and a very
small sample of respondents. Hence the findings cannot be treated as representative of
the entire banking industry.
In a rapidly changing industry, analysis on one day or in one segment can change very
quickly. The environmental changes are vital to be considered in order to assimilate
the findings.
Respondents may give biased answers for the required data. Some of the respondents
did not like to respond.
The conclusion arrived at are based on a very less experience of researcher in this
field.
In our study we have included 100 customers of bank because of time limit.
The study can also not be generalized for public and private sector banks of the
country.
47
CHAPTER – 4
48
1) Your age is:
a) Less than 24
b) Between 24-39
c) Between 40-60
d) ABOVE 60
Less than 24 40 40 %
Between 24-39 30 30 %
Between 40-60 20 20 %
ABOVE 60 10 10 %
49
DATA INTERPRETATION
This data shows that 40% people age in less than 24, in between 40 and 60 is 20%
in above 60 is 10% AND between 24-39 is 30%.
2. You are:
a) Male
b) Female
50
DATA INTERPRETATION
This data shows that 20% are female and 80% are male.
b) 200000-300000
c) 300000-500000
d) Above 500000
200000-300000 20 20
300000-500000 20 20
Above 500000 10 10
51
4 Occupational status of the respondents?
a) DOCTOR
b) OFFICERS
c) TEACHERS
OPTIONS RESPONSES PERCENTAGE
DOCTORS 42 60
OFFICERS 28 40
DATA INTERPRETATION
DATA INTERPRETATION
53
a) To meet specific purpose
b) To earn income
To earn income 30 30
To meet contingent 15 15
expenses
DATA INTERPRETATION
54
a) Bank Deposits
b) Mutual Funds
c) Fixed deposits
DATA INTERPRETATION
.
a) INCREASING
b) DECREASING
c) REMAINING CONSTANT
55
Remaining constant 20 20
DATA INTERPRETATION
a) Increase in salary
b) Additional income/increments
c) Future needs
d) Tax benfits
OPTIONS RESPONSES PERCENTAGE
Increase in salary 50 50
Additional icome/ 20 20
increments
Future needs 20 20
Tax benfits 10 10
56
10. Time horizon of investments?
a) Long-term (More than 10 yrs.)
b) Medium-term (More than 5 yrs.)
c) Short-term (More than 1 yr)
d) Very short-term (Less than 1 yr)
OPTIONS RESPONSES PERCENTAGES
Long-term (More than 10 80 80
yrs.)
Medium-term (More than 5 10 10
yrs.)
Short-term (More than 1 yr) 10 10
Very short-term (Less than 0 0
1 yr)
DATA INTERPRETATION
a) Spouse/family members
b) Friends/ colleagues
c) Company Agents
d) Financial advisors
Spouse/family members 5 5
57
Friends/ colleagues 5 5
Company Agents 10 10
Financial advisors 80 80
12. Where does the respondents get information for your investment ?
a) T.V & Radio
b) Family Members & Colleagues
c) Journals & Magazines
d) Agents & Advisors
OPTIONS RESPONSES PERCENTAGES
T.V & Radio 60 60
DATA INTERPRETATION
58
13. Initiatives recommended by the respondents to create awareness among salaried
employees about investment:?
a) Training programmes
b) Social welfare programmes
c) Advertisements
d) Investors’ meets
DATA INTERPRETATION
14. The type of investment plan does the respondents prefer in future ?
B) Pension plan
59
C) Medical plan
Pension plan
22 22
A) Medical plan
14 14
Specific purpose
16 16
plan
a) Life Insurance
b) ULIPs
c) NPS
d) PPF
e)
61
CHAPTER V
62
Findings and Inferences
The study reveals that majority (66%) of the respondents were from the age group of 20-30
years and most of them were from the male category (61%)
. From the annual income, it is found the middle-class as well as the upper middle-class
working employees were the target respondents. The respondents were mostly doctors/
engineers.
Most of the respondents save less than Rs. 25,000 annually from their annual salaries.
The motivators for saving for most of the respondents is to meet a specific purpose.
. Gold is found to be the most preferred choice for investment, whereas other investment
preferences include Govt. Securities i.e., PF, GPF/PPF, bank deposits, mutual funds and
fixed deposits.
The investments trend amongst the respondents is either increasing or decreasing, on the
other hand a few respondents' investment is remaining constant
. Majority of the salaried employees' do not have a specified time horizon behind their
investment decision as they prefer to invest as and when it is convenient for them. On the
other hand, most of them invest for medium term as well as long term.
Most of the salaried employees take the advice of their spouse/family members, as they
can be said to be the most trusted individuals. The respondents have also taken their own
decisions for making their own decisions.
Most of the salaried employees get information about investments from their family
members and colleagues, whereas a few get information from journals and magazines,
organizational reports, T.V and radio, etc.
63
From the study, it is found that conducting workshops and seminars is a good initiative to
create awareness amongst salaried individuals about the importance of investments.
The study has also revealed that most of the salaried employees are not aware about the
benefits of tax saving investments like ULIPs, NPS and NSC. Life insurance, health
insurance as well as PPF are the popular investment options.
Most of the respondents prefer a regular return plan as a choice for their future. Other
preferences include pension plan, multiple option plan and medical plan.
CHAPTER VI
64
Conclusion
They are:
Having well-structured short-term and long-term financial goals at every
stage of your lives
Starting to save as early as you can, so that it gives you a long window to
stay invested and reap good returns
65
RECOMMENDATIONS
Reluctances of the respondents to provide information can affect the validity of the
responses.
The lack of knowledge of the respondents about the financial instruments can be a
major limitation.
The study was conducted for 2 months i.e. from 1st June 2020 to 31st July 2020.
The survey was conducted digitally, hence there was lack of physical presence from
both ends.
66
Question number 14 from the survey conducted was found to be a little difficult to
understand for a few respondents. Hence, 15 responses were either unattempted or
answered incorrectly. More opportunities should be created to integrate research on road
ecology into long-term ecological studies by using long-term ecological research sites and
considering the need for new ones.
After all this it can be stated that the fundamental corner stones of successful investing
are:
Save regularly
Invest regularly
Start Early
Diversify
Use tax shelter
Keep a regular check on investment and modify plans as and when needed
All the documentations should be complete and need to be preserved. At time of maturity
it is necessary to produce the investment documents which act as a proof. But many times,
investors do not have proper documents which dishonours the claim at maturity. It is also
recommended that all the disclosure documents also be preserved as it would help in case of
any dispute in settlement. People need to be educated and informed about Financial
Planning as well as tax saving and this provides a greater opportunity to financial product
distributer like ICICI SECURITIES, TATA Mutual Fund and Reliance Money to educate
people. Companies can arrange for seminars and sessions through which they can provide
information to people and in return can get prospective clients from the audience. In this
way both the audience and the company can also be benefited. Investment through SIP
should be encouraged. A little amount regularly invested for long period can create a
greater wealth. SIP helps in Rupee cost averaging, develop habit of saving and it provides
convenience of investment. Mutual funds could provide better advice to their investors
through the net and through the traditional investment routes where there is an additional
channel to deal with the brokers. Direct dealing with the fund could help the investor with
their financial planning. If an investor is seeking help from advisor then he should collect
enough information of product from different sources. It will help to take proper investment
decision and choose a right advisor. It is also necessary that advisor should have enough
experience. Thus, the ultimate responsibility is on the investor when it comes to taking
investment decision. Goal should be properly divided into short term, medium term and
long term. Proper allocation should be done in various instruments according to the time
period of goal. There are various instruments available which can site different time period
needs. If investment is giving regular return or are going to get matured should be
reinvested properly. Financial planning is not a onetime activity, the initiative should be
taken by financial planner to put this forward to their client. Regular meetings should be
conducted between the financial planner and client to review the investment portfolio. This
is one area where many planners are lacking today. Follow-up, follow-up, follow-up is need
of hour
67
APPENDICES
68
69
Questionnaire
Personal information
a) Name:
b) Age:
c) Address:
d) Gender
a) Less than 24
b) Between 24-39
c) Between 40-60
d) ABOVE 60
2. You are:
a) Male
b) Female
f) 200000-300000
g) 300000-500000
h) Above 500000
70
4 Occupational status of the respondents?
a) DOCTOR
b) OFFICERS
c) TEACHERS
b) To earn income
a. Bank Deposits
b. Mutual Funds
c. Fixed deposits
71
8. Respondents’ investment trend in the recent years: ?
a. INCREASING
b. DECREASING
c. REMAINING CONSTANT
a) Increase in salary
b) Additional income/increments
c) Future needs
d) Tax benfits
a) Spouse/family members
b) Friends/ colleagues
c) Company Agents
d) Financial advisors
12. Where does the respondents get information for your investment ?
a) T.V & Radio
b) Family Members & Colleagues
c) Journals & Magazines
d) Agents & Advisors
72
13. Initiatives recommended by the respondents to create awareness among
salaried employees about investment: ?
a) Training programmes
b) Social welfare programmes
c) Advertisements
d) Investors’ meets
14. The type of investment plan does the respondents prefer in future ?
b) Pension plan
c) Medical plan
a) Life Insurance
b) ULIPs
c) NPS
d) PPF
73
BIBLIOGRAPHY AND REFERENCES
: https://www.policybazaar.com/income-tax/taxsaving-instruments/\
https://www.coverfox.com/lifeinsurance/articles/life-insurance-tax-
benefits/
https://groww.in/blog/tax-savingoptions/#1_Life_Insurance_Plans
https://cleartax.in/s/medical-insurance
https://www.apollomunichinsurance.com/blog/howmuch-tax-do-you-
save-through-healthinsurance.aspx
https://cleartax.in/s/unit-link-insurance-plan-ulip
https://cleartax.in/s/nps-national-pension-scheme
https://www.moneycontrol.com/news/business/mutu al-funds/-
1808067.html
https://www.bankbazaar.com/saving-schemes/ppftax-benefits-and-
features.html
https://cleartax.in/s/nsc-national-savings-certificate
https://www.icicipruamc.com/InvestCorrectly/Basics -of-Mutual-
Funds/Save-tax-with-ELSS.aspx
https://www.icicibank.com/knowledge-base/tax/taxsaving-
schemes.page
https://www.iciciprulife.com/insurancelibrary/income-tax/tax-planning-
forsalaried.html#:~:text=1.,is%20exempt%20in%20so me%20cases.
https://www.hdfclife.com/insurance-knowledgecentre/tax-saving-
insurance/tax-planning-tips-forsalaried-employees
https://www.entrepreneurshiplife.com/6-financialplanning-tips-for-
salaried-professionals/
74