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    The document contains a question bank with 30 multiple choice questions related to communication skills. The questions cover topics like verbal vs non-verbal communication, encoding and decoding in communication processes, barriers to communication, listening skills, group discussions, email etiquette, decision making processes, resume writing, time management, customer service skills, and more. The question bank tests fundamental concepts and best practices for effective communication.

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    The document contains a question bank with 30 multiple choice questions related to communication skills. The questions cover topics like verbal vs non-verbal communication, encoding and decoding in communication processes, barriers to communication, listening skills, group discussions, email etiquette, decision making processes, resume writing, time management, customer service skills, and more. The question bank tests fundamental concepts and best practices for effective communication.

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    35 views3 pages

    Communication Skills MCQs

    Uploaded by

    36 Pawan kumar
    The document contains a question bank with 30 multiple choice questions related to communication skills. The questions cover topics like verbal vs non-verbal communication, encoding and decoding in communication processes, barriers to communication, listening skills, group discussions, email etiquette, decision making processes, resume writing, time management, customer service skills, and more. The question bank tests fundamental concepts and best practices for effective communication.

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    © All Rights Reserved
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    of 3

    Communication Skills - Question Bank

    MCQS

    1. The communication taking place using WORDS is called:


    A. Non-Verbal Communication B. Verbal Communication
    C. Gestural communication D. Non- Verbalized communication
    2. The sender’s structuring of the message in a communication process is termed:
    A. Decoding B. Encoding C. Ideation D. Feedback
    3. The receiver’s RESPONSE to the sender’s message is called:
    A. Feedback B. Ideation C. Encoding D. Decoding
    4. The nature of process of communication is:
    A. Cyclic B. Linear C. Unorganized D. Unstructured
    5. The symbolic gesture of a ‘Thumbs-Up’ means ‘all is well’ in USA, but in Greece it conveys
    irritation or disgust. If you use ‘Thumbs-Up' in Greece to convey ‘All is well’. You are likely
    Which of the following barriers?

    A. Emotional Barrier B. Psychological Barrier C. Cultural Barrier D. Physical Barrier

    6. The undesirable factor present in the channel in the visual or auditory form is termed:

    A. Noise B. Hindrance C. Ideation D. Obstacle

    7. Which of the following are NOT the traits of a good listener:

    A. Attentiveness B. Impartiality C. Judgmental D. Receptive

    8. When a listener is distracted, which trait of a good listener is compromised?

    A. Impartiality B. Attentiveness C. Unbiasedness D. Receptivity

    9. Which of the following activities is aimed at improving writing skills?

    A. Journaling B. Reading a paragraph aloud C. Extempore D. Role play

    10. Receiver’s understanding of the sender’s message is termed:


    A. Decoding B. Encoding C. Ideation D. Feedback

    11. Group Discussion is an exchange of …………………among members of a group.


    A. Heated arguments B. Points of view C. Oratory skills D. Accusations

    12. Which of the following expressions can be used to express disagreement?


    A. I am sorry; I hold a different opinion on this matter.
    B. I completely disagree with you.
    C. You are wrong. You should apologize
    D. I want to correct what you said

    13. Which of the following traits is NOT assessed through a GD?

    A. Leadership B. Communication Skills C. Listening Skills D. Argumentativeness

    14. When you are participating in a GD, you should practice which of the following behavior:

    A. Listen attentively to others B. Talk clearly and briefly C. Substantiate your opinion with
    examples D. All of the listed options

    15. Which of the following behaviors should be avoided during a GD?

    A. Being Rude B. Maintaining eye contact with group members C. Avoiding digression
    from the topic D. Concluding the GD by briefly listing various points of views discussed.

    16. E in Email stands for ___.


    A. Electronic B. Electrical C. Electric D. Electrified
    17. The Most effective way of closing an email is____.
    A. With a social message B. With a clear actionable
    C. Repeating the subject line D. With a proverb
    18. How should the subject line be _____.
    A. Long and descriptive B. Short and precise
    C. A greeting D. Does not matter
    19. SMS language (dey, u, tmrw) in email _____.
    A. Used with selected few clients B. Can be used sometimes if you feel like
    C. Should not be used D. Used while writing to juniors
    20. It is important to read the email completely before responding.
    A. Only if you have time B. Not important at all
    C. Always D. Only if it is from seniors
    21. Rearrange the steps in the decision- making process logically.
    a. Identification of a problem
    b. Identification of decision criteria
    c. Allocation of weights to criteria
    d. Development of alternatives
    e. Analysis of alternatives
    f. Selection of an alternative
    g. Implementation of the alternative
    A. gfedcba B. cdbafeg C. abcdefg D. gcdabef
    22. Which salutation is correct from the below given options in writing a formal letter?
    A. Dear Mr. Raval: B. Dear Mr. Dave
    C. Dear Ms. Neha D. Hi Neha,
    23. A small pitch in a resume summary section includes details about _____.
    A. candidate's skills and experience
    B. candidate's skills
    C. candidate's experience
    D. none of the these
    24. Time management is defined as using your time ____.
    A. productively and efficiently
    B. carelessly
    C. effectively but not paying much attention to it
    D. efficiently and unproductively
    25. As per the priority matrix, answering the phone is ___.
    A. urgent
    B. important
    C. urgent and important
    D. neither urgent nor important
    26. If you are in hot water with your boss at the workplace, what could be the proper way to
    behave?
    A. Shout at your boss
    B. Leave the room/place
    C. Stay calm and shows diplomacy
    D. Ignore your boss
    27. Values and Ethics shape the_________.
    A. Corporate unity
    B. Corporate discipline
    C. Corporate culture
    D. Corporate differences
    28. Which of the following is NOT a type of an interview?
    A. Telephonic Interview
    B. Campus Placement
    C. Walk - in Interview
    D. Meeting
    29. _____ skills are candidate's personal attributes, attitude which is based on Emotional
    Quotient "EQ".
    A. Soft
    B. hard
    C. rough
    D. technical
    30. What role does empathy play in providing good customer service?
    A. It helps the customer understand why you cannot solve his problem.
    B. It conveys to the customer that you will do whatever it takes to make sure they leave satisfied.
    C. It shows that you understand how the customer feels.
    D. It gives the customer someone to blame for the problem they are having.

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