Dhiraj has 12+ Yrs (146 Months) of experience comprising skill set in Project Management and Techno-

Functional deliverables via roles: Solution Architect, Data Architect, Data Conversion Lead and Techno-
Functional Lead in various Salesforce.com(7+ Yrs) and Java (4+ Yrs) Projects. He has lead Development,
Support and Upgrade Projects over various domains.

Personal Details Technical Skills

Name: Dhiraj Priya Programming Methodology: Object Oriented, Concept of

Marital Status: Married Agile, MVC Patterns in Force.com, Salesforce and Java.
Nationality: Indian
DOB: Sep 13, 1976 Languages: Apex, Visual force, Lightning, Wave Analytic
Present Address: Amethyst-401, Nyati Empire, Web Services, Soap API, Rest API, Bulk API, HTML,
Kharadi Bypass, Kharadi (India), Pune-411014 JavaScript, jQuery, CSS, Java, J2SE,J2EE,J2ME, JSP ,
Permanent Address: “ASHRA”, Saket Vihar,
Servlet, JSF, Struts, XML,XSLT,PL/SQL.
Harmu, Ranchi (India), Jharkhand-834012.
Passport Details: M4409146 (Valid Till: Tools & Platform/OS: Eclipse IDE, Apex Explorer, Apex
18/12/2024)
Data Loader, ANT Migration Toolkit, Salesforce CRM,
Email: [email protected]
Mobile: +919860897597/8669109355 ServiceNow, Confluence, Force.com, Windows XP/7,
Skype ID: dhiraj.priya Ubuntu.
LinkedIn: LinkedIn profile
Domain: Salesforce.com CRM, Investment banking,
supply chain management and hospitality.

Salesforce Experience
Education
 Experienced in working for Salesforce
 Masters in Computer Application (MCA)
from Jai Narain Vyas University, Jodhpur Implementations for Small/Medium/Large
Corporations around end-to-end development of
 B.Sc.(Physics honours) from Ranchi software solutions on Salesforce.com Platform
College, Ranchi. starting from requirements gathering, analysis,
designing, coding, documentation and deployment
using Agile as well as Waterfall models.
Professional Organizations
 Proficiency in SFDC Administrative/Configuration
 Accenture India Pvt. Ltd, Pune as an tasks like creating Profiles, Roles, Users, Page
Associate Manager (Jan 2010 till now). Layouts, Email Services, Approvals, Workflows,
 Godrej Infotech Ltd, Mumbai as a System Validation rules, Reports, Dashboards, Data
Analyst (Aug 2008 to Dec 2009). Migration etc.

 Icicle Technologies Pvt. Ltd, Mumbai as a  Acquired expert level knowledge and experience in
Sr. Software Engineer (Jan 2007 to July Salesforce.com customization using Apex Class,
2008). Batch Apex, Triggers, JavaScript, J-Query,
Visualforce programming and Integration of
 Automation world, Mumbai as a Software Salesforce with external systems using SOAP/REST
Engineer (Aug 2006 to Dec 2006). API (Web-services/Callouts).
 Rukmani Software, Pune as a Jr. Software  Actively involved in project solutioning, deal
Engineer (March 2005 to July 2006). estimation, resource planning, SME code reviews,
project management activities and handling
implementation and build of multiple projects
simultaneously.
Professional Clients  Possess in-depth domain knowledge in CRM using
different modules in Salesforce.com.
 National Instruments
 Pitney Bowes
 Fiji Telenor Java Experience
 VMware  Proficient and well versed in Web Technology using
 Symantec JSP and Servlets, XML, Ajax and HTML.
 Autodesk
 JK files  Development background using Object Oriented
 Godrej Language.
 ABN AMRO Bank  Good Database designing skills and extensive
 HDFC Bank experience in MY SQL/Oracle.
 JM Finance  Effective communication with client, cross-
 Splunk functional teams to achieve project Priorities/deadlines.
 Team Player with Self-motivated skills and excellent
Interpersonal and Communication skills.
Certifications
 Experienced ability to quickly mastering new
 Salesforce Certified Platform App Builder. software and apply full range of capabilities.
 Salesforce Certified Platform Developer I.  Involved in software development yearly Audit and
 Salesforce Certified Administrator. having good knowledge of process.
 Salesforce Certified Service Cloud
Consultant Functional Experience
 Client Appreciation certificate from VP &
 Enterprise Project Life cycle: Requirements Analysis,
Director of Pitney Bowes.
Technical Design, Costing & Budgeting, Project
 Received Accenture Celebrates
Planning & Scheduling, Support.
Excellence Award in 2013 & 2016.
 Received Accenture Stellar Awards in  Project Management: Software Development,
2012 & 2014 System Engineering/Migrations/Integrations, Quality
Process improvements, Monitor Milestones &
deliverables, Impact Analysis & Change
management, Resource planning, Test planning.
Salesforce Trailhead Score Card
 Team Leadership: Cross-Functional Supervision,
Team Building & Mentoring, Application Support,
 Trailblazer Ranks: Ranger.
Knowledge Transfer Processes, Code Reviews.
 Badges: 114
 Points: 70,375  Client Relations: Client Communication &
 Profile Link: Trailhead Presentations.
 Management Tools: MS Project, Jira, SharePoint,
VSS, MS Office Suite, MS Visio.
Key Projects Executed

Accenture, Pune as Application Development Associate Manager

Title: Cross functional (L1, SFDC Support and Maintenance, Expansion, AST and Data Fixing)
Client: Splunk
Environment: Salesforce Org
Period: Since Jan’ 2017
Team Size: 30
Overview: CRM Business Systems requests submitted in ServiceNow, each item will be categorized into the
Project, Enhancement/Defect and Incident. Project and Enhancement/Defect goes through a formal delivery
lifecycle and obtains business, QA and UAT approvals. Incidents comes under transactional changes that do
not require formal approval or development/Testing effort to implement.

Role: Techno Functional Manager

Responsibilities:

 Managing the team of 30 developers and responsible for end to end project delivery
 Coordinating with clients for analysing the business requirements.
 Reviewing functional specifications and identifying and resolving potential issues with the client
 Involved in the design of the application and system analysis of existing application
 Participate in the conference calls
 Estimations, Effort tracking, preparation of time sheets and status reports
 Involved in analysis, design, and development and testing of data validation, processing and
migration program
 Participated in Review and Quality Audit meetings

Title: SFDC Residential

Client: Comcast
Environment: Salesforce Org
Period: Jan’ 2015 to Dec’ 2016
Team Size: 20
Overview: Comcast Corporation, formerly registered as Comcast Holdings is an American multinational
mass media company and is the largest broadcasting and largest cable company in the world by revenue.
We worked on Providing 24x7 AM support and Sprint release for managing clients demanding business
group’s requests for SFDC & Mobile iOS applications (DSM, Retails, SFA2, CAR, MDU & Community).

Role: Techno Functional Lead

Responsibilities:
 Managing the team of 20 developers and responsible for end to end project delivery
 Responsible for gathering the requirements of different change requests.
 Creating functional and technical documents of the change requests,
 Identifying their business criticality and providing root cause and proposed solution.
 Providing LOE's for the change requests.
 Deciding the scope of the maintenance release and Impact of the Release.
 Creating functional and technical design document for Client's lead and account assignment.
 Creating the functional and technical design for Client’s process to determine the level of partners.
 Used the Report, Wave Analytic and Dashboard to build Sales effectiveness reports in
Salesforce.com Customer Relationship Management.
 Use of Deployment Services guide to deploy the configured solution.
  Working with onshore RESI team to review and validate day to day processes between
onshore/offshore teams: communication, escalation, issue/risk tracking, governance, L1, L2, L3
support.

Title: National Instruments SFDC

Client: National Instruments
Environment: Salesforce Org
Period: Jun’ 2014 to Jan’ 2015
Team Size: 12
Overview: National Instruments was planning on migration of its sales process on Salesforce platform from
scratch which included configuring the Standard Sales Cloud and customizations around them to establish
custom conversion process and 360 view of Sales & Marketing business process to their current sales

Role: Technical Lead/Architect

Responsibilities:

 Responsible for requirement Gathering/Analysis and Estimation.

 Technical Designing & Impact analysis of Business Requirement.
 End to End development (Configuration/ Apex & Visual force) in Sales Cloud.
 Deployment Sheet maintenance and Deployment.
 Defect Analysis/Defect fixing.

Title: Pitney Bowes AO SFDC

Client: Pitney Bowes
Environment: Salesforce Org
Period: Jan’ 2012 to Jun’ 2014
Team Size: 18
Overview: Pitney Bowes Application Outsourcing is aligned towards the application support of PB GSFA and
its Integration with other Legacy applications. We are looking to develop/maintain an effective global service
delivery model for the Salesforce.com technology platform, with the flexibility to scale to deliver
enhancements and new projects based on the needs of the business. Delivery primarily focuses on resolving
SFDC defects and business change requests via Cases and Enhancements.
Client Team Satisfaction Survey (CTSS): 7/7.

Role: Technical Lead.

Responsibilities:

 Responsible for the Cases and Enhancement Impact analysis, LOE Estimation, development and
deployment for the GSFA Pitney Bowes project as well as for overseeing the work being done by
team member on the project.
 Act as a mentor for new and cross trained SFDC resource as well as Serve as an interface between
the programmers and management and have supervisorial responsibilities in delegating work and
ensuring that Pitney Bowes project come in on time and under estimated LOE.
 Technical advisers to management and provide programming perspective on requirements.
 Reports to a manager with overall project or section responsibility.
 Works closely with Factory architects for technology deliverables.
 Manages the development/ maintenance plan, scheduling, risk, issue & change action log for the
respective program.
  Involved in maintenance, enhancement, CRs and/or development work of complex modules and
those that interface with other applications.

Title: Get Help SFDC

Client: Symantec
Environment: Salesforce Org
Period: Nov’ 2011 to Jan’ 2012
Team Size: 10
Overview: Symantec GetHelp project was targeted to implement Service Cloud for cloud, CBO and ESS
business segments of Symantec. It included the configuration and customization of Partner and Customer
portals and created a public portal for case creation. SSO was established between Symantec customer care
website and Salesforce customer portal to enable users to have seamless transactions between these two
systems.

Role: Application Development Analyst.

Responsibilities:

 Responsible for Salesforce CRM Configuration and Customization work.

 Onshore/offshore sync up and requirement clarifications.
 Use SaaS-SFDC for Release planning, capacity planning.
 Responsible for process definition, Functional and technical design.
 Preparation of Proof of Concepts, Solution demonstrations and Go-live monitoring and management

Title: GSFA SFDC

Client: Pitney Bowes
Environment: Salesforce Org
Period: Nov’ 2010 to Nov’ 2011
Team Size: 7
Overview: The GSFA initiative has as its objective the design and deployment of a single instance of
Salesforce.com for use by various sales forces. This project will architect and build the framework in such a
way that a strategic reusable capability will be created which can be used for future data migration and
conversion projects at Pitney Bowes.

Role: Data Conversion Lead.

Responsibilities:

 Automated loading Process for entire ETL activities.

 Work as a SME.
  Extract, Transformation. Cleaning and Loading of the data from the source (Oracle) to the target
(Salesforce Org)
 Stablished the approach for Large Data volume in salesforce org.

Title: FFIC SFDC

Client: Fireman's Fund Insurance Company
Environment: Salesforce Org
Period: Jan’ 2010 to Nov’ 2010
Team Size: 5
Overview: Salesforce Admin Tool kit has been designed to automate the configuration phase of the
software development in salesforce.

Role: Application Development Analyst.

Responsibilities:

 Responsible for requirement Gathering/Analysis and Estimation.

 Code reviewed.

Godrej InfoTech Pvt. Ltd, Mumbai as System Analyst

Title: Dealer Replenishment system

Client: JK File
Environment: Java, JSP, Apache Web Server.
Period: Sep’ 2009 to Dec’ 2009
Team Size: 6
Overview: Improvements in existing Dealer Replenishment system (DRS) and eCRM. Involved in
development and implementation of web-based Dealer Replenishment System (DRS) to track secondary &
tertiary sales of distributors and retailers.

Role: Sr. Java Developer.

Responsibilities:

 Involved in Analyzing requirements and providing guidelines for design.

 Involved in Framework design.
 Proposed technical and business solutions.
 Coded complex module.
 Worked on Module Integration.

Title: Mobile management Hospitality With Advanced Features

Client: UK client
Environment: Java, J2ME, Apache Web Server.
Period: Aug’ 2008 to Aug’ 2009
Team Size: 6
Overview: Hotel mobile hospitality system provides hotel to offer its guests automated in-room services as
well as out-hotel services. Basically, hotel guests will get and activate a mobile device (Pocket PC Phone)
when they check in. The mobile device provides guests all hotel service portables so that the guests can
easily order, subscribe services from the portable. Besides, there are other portables such as information
centre, trip assistance is available to guests.

Role: Sr. Java Developer.

Responsibilities:

 Involved in Analysing requirements and providing guidelines for design.

 Involved in Framework design.
 Proposed technical and business solutions.
 Coded complex module.
 Worked on Module Integration.

Icicle Technologies Pvt. Ltd, Mumbai as Software Engineer

Title: Wealth Management System

Client: ABN AMRO Bank
Environment: Java, Oracle and JSF.
Period: Oct’ 2007 to July’ 2008
Team Size: 9
Overview: The Preferred Banking arm of ABN AMRO Bank NV, Dubai (referred hereafter as The Bank or
ABN) has chosen to implement Strabus Wealth Management System which is a comprehensive, on-line
transaction processing system that caters to all transaction processing requirements of organizations that
offer Wealth Management Services. The system would support investments in the primary and secondary
markets in the Capital Market, Mutual Funds, Bonds and other Asset Categories and facilitates Settlement
and Tracking.

Role: Sr. Java Developer.

Responsibilities:

 Responsible for leading the team and end to end delivery of enhancements /cases.
 Guiding the team around implementation strategy of complex enhancement
 Responsible for interaction with Client Stakeholders, attending the design review calls,
 Deployments, Code Reviews, handling any outage situation.
 Solutioning, Planning and Estimation of enhancements that qualify as a new project.

Title: Child Information and Management System.

Client: UK Client
Environment: Java, Oracle and JSF.
Period: April’ 2007 to Nov’ 2007
Team Size: 5
Overview: CIMS is a system, which is designed to automate the Child registration and monitoring process.
It generates the Child Identification number, which is used to track the Child details. The system keeps
tracks of the entire cycle of Child registration process and helps SHA in reducing the turnaround time of
Child Registration.

Role: Java Developer.

Responsibilities:

 Responsible for leading the team and end to end delivery of enhancements /cases.
 Guiding the team around implementation strategy of complex enhancement
 Responsible for interaction with Client Stakeholders, attending the design review calls,
 Deployments, Code Reviews, handling any outage situation.

Title: Fixed Income Back Office System.

Client: ICICI Bank
Environment: Java, Oracle and JSF.
Period: Jan’ 2007 to April’ 2007
Team Size: 7
Overview: Fixed Income Back Office (FIBO) is a system, which is developed for ICICI Bank for investment
banking. ICICI Bank calls this application as Debt module. It has modules like: Security, Demat & Remat,
Pledge, Asset Master & Asset Group, Corporate Action, Corporate Announcement & Corporate Entitlement
and General Masters, like: Employ, Designation, Role, User, etc.

Role: Java Developer.

Responsibilities:

 Responsible for leading the team and end to end delivery of enhancements /cases.
 Guiding the team around implementation strategy of complex enhancement
 Responsible for interaction with Client Stakeholders, attending the design review calls,
 Deployments, Code Reviews, handling any outage situation.