Professional Documents
Culture Documents
Aoa
Aoa
A supervisor is interacting with a team member from a different culture where hierarchy is
important. T's supervisor would like the team member's honest opinion on one of his ideas chances
of eliciting an honest opinion?
2. When dealing with multicultural teams, what role does humour play?. Select the correct option(s)
and click Submit.
Humour, when it takes into account the sensibilities of those concerned, can be useful to break the
ice
The office is a place of work and humour is best kept out of the workplace.
The person using humour in the workplace risks being perceived as a clown and hence, not taken
seriously As such humour should be avoided in the workplace
3. Food is a good way to establish rapport between people from various cultures. Select the correct
option(s) and click Submit.
TRUE
FALSE
4. Why does Mansi feel awkward when Mary praises her? Select the correct option(s) and click
Submit.
Mansi knows she is the best and does not need Mary's praises
In Mansi's culture, the group takes precedence over the individual Hence Mansi feels self-conscious
when praised
Mansi knows she does not deserve the praise as her contribution was minimal. Hence she feels
uneasy to be showered with so much praise
Being punctual
Being able to switch perspectives and see things from multiple viewpoints.
SUBMIT
USA
India
Australia
Malaysia
7. Why is it that in some collectivist cultures, singling someone out, even if it is to praise, causes
embarrassment and discomfort?
In collectivist cultures, group harmony is very important and Lakes precedence over an individual's
needs and goals.
People from collectivist cultures never do any work independently, hence the question of singling
someone out, even if it to praise. Does not arise.
In collectivist cultures, it is taboo to praise one person as it results in the person getting excluded
from the group.
8. When interacting with someone from a different culture, which of the following should be kept in
mind?
9. Depending on the culture, silence could mean different things. What are some of the meanings of
silence in a multicultural team call?
Consent
10. What aspects of Marc's personality reflect that he is a culturally sensitive and empathetic leader?
Select the correct option(s) and click Submit.
His ensuring that the same people are not inconvenienced because of the time difference across
geographies.
His ability to frame questions which show that he would like to understand the problem and not look
for a scapegoat for a problem
11. What could Mary have done differently to avoid offending Gyan? Select the correct option(s) and
click Submit.
Mary could have asked questions like: What Indian delicacy would you recommend? Or What is your
favounte local dish? Or, Do you prefer vegetarian or non-vegetarian food?
ㅁㅁ Nothing. Mary had a question and she asked Gyan about it. There was no need for Gyan to get
so touchy about it.
She could have done some research about Indian culture, particularly about Indian food
SUBMIT
12. In a multicultural conference call, which aspect of a US American manager's culture is reflected,
when he says: "Let's get on with the agenda"? Select the correct option(s) and click Submit.
Focus on tasks
Focus on relationships
Focus on multi-tasking
13. In a multicultural conference call, which aspect of a US American manager's culture is reflected,
when he says: "Let's get on with the agenda"?
Focus on tasks
Focus on relationships
Focus on multi-tasking
14. A supervisor is interacting with a team member from a different culture where hierarchy is
important. The supervisor would like the team member's honest opinion on one of his ideas. Which
of the Supervisor's comm Select the correct option(s) and click Submit.
15. Which of the following statements should one be most careful about when communicating in a
multicultural environment?
17. Apart from country culture, what other factors could influence interaction with someone from a
different culture? Select the correct option(s) and click Submit.
Organisation culture
Team Culture
An individual's environment
18. When interacting with someone from a different culture, which of the following should be kept
in mind? Select the correct option(s) and click Submit.
Be empathetic. Remember that facets of your culture might seem confusing to an outsider trying to
understand your culture.
19. Which of the following countries has a collectivist culture? Select the correct option(s) and click
Submit.
USA
India
Australia
Malaysia
20. As a team lead, should you praise a team member in public, even when he/she appears to be
visibly uncomfortable being praise? Select the correct option(s) and click Submit.
Yes. It is a good practice to praise and highlight team members publicly as it motivates them to work
harder.
Yes. You have always liked being praised in public and you feel that even if the associate is uneasy in
the beginning he/she will get used to it gradually.
No. You should be sensitive to your team member's needs. If praising him/her in public is making
him/her self-conscious, perhaps you might want to think of other ways to motivate hither
No. If your team member does not appreciate being praised, he/she can do without it.
SUBMIT
21 Gyan, Arati and Mansi all belong to the same country culture, yet each one is motivated by
something different. Why? Select the correct option(s) and click Submit.
Country culture is just one of the parameters for deciding human behaviour. Other factors that
decide what motivates should be considered too
Country culture is a myth, else people from the same country would have all behaved in the same
way.
Although Mansi, Gyan and Arabs are all Indians, they have been brought up in different conditions.
Hence their values and motivations are not identical
SUBMIT
22. In which of the following countries would hierarchy be important during team interactions?
India
USA
Australia
Sweden
23. Which of the following is an empathetic practice when geographically dispersed team members
join calls from different time zones?
Keep the call timings the same for everyone so that people can schedule other tasks accordingly
Ensure that the call timing sults the most senior member of the team.
Ensure that the call timing suits the client
Work-life balance
25. Why does Mansi feel awkward when Mary praises her? Select the correct option(s) and click
Submit.
Mansi knows she is the best and does not need Mary's praises.
In Mansi's culture, the group takes precedence over the Hence Mans locis self-conscious when
praised,
Mansi knows she does not deserve the praise as her contribution was minimal. Hence she feels
uneasy to be showered with so much praise.
26. A developer of Indian origin receives the Star of the Month award. While accepting it, she says,
"It was team work. What is the most probable reason for saying this?
She acknowledges that some of the team members are very competitive.
She feels awkward. She does not want me others to think of her as set and arrogant
SUBMIT
27. Apart from country culture, what other factors could influence interaction with someone from a
different culture?
Select the correct option(s) and click Submit.
Organisation culture
Team Culture
An individual's environment
28. When interacting with someone from a different culture, which of the following should be kept
in mind?
Be empathetic. Remember that facets of your culture might seem confusing to an outsider trying to
understand your culture
29. When responding to a question about your culture, why should you respond empathetically?
Select the correct option(s) and click Submit.
If you are not sufficiently empathetic, your counterpart might be hesitant to open up to you in
future.
If you are not sufficiently empathetic, you run the risk of appearing insensitive.
30. Gyan, Arati and Mansi all belong to the same country culture, yet each one is motivated by
something different. Why?
Country culture is just one of the parameters for deciding human behaviour Other factors that
decide what motivates should be considered too.
Country culture is a myth, else people from the same country would have all behaved in the same
way.
Although Mansi, Gyan and Arati are all indians, they have been brought up in different conditions.
Hence their values and motivations are not identical
31. A developer of Indian origin receives the Star of the Month award. While accepting it, she says,
"It was team work". What is the most probable reason for saying this? Select the correct option(s)
and click Submit.
She acknowledges that some of the team members are very competitive.
She feels awkward. She does not want the others to think of her as selfish and arrogant.
32. In a multicultural conference call, which aspect of a US American manager's culture is reflected,
when he says: "Let's get on with the agenda"? Select the correct option(s) and click Submit.
Focus on tasks
Focus on relationships
Focus on multi-tasking
33. When Arati asks Mansi for help with an issue she is facing, what does it mean for Arati?
Arati is being efficient. Instead of wasting time, she is reaching out to Mansl for help. This will ensure
timely delivery of the project
Arall is focussed towards completing the task on time and sees no shame in collaborating with Mansi
Since Mansi is Arati's senior, Arati would like her to validate that she is on the right track and will
complete the project on time.
34. Apart from country culture, what other factors could influence interaction with someone from a
different culture? Select the correct option(s) and click Submit.
Organisation culture
Team Culture
An individual's environment
35. Why is it that in some collectivist cultures, singling someone out, even if it is to praise, causes
embarrassment and discomfort? Select the correct option(s) and click Submit.
In collectivist cultures, group harmony is very important and takes precedence over an individual's
needs and goals.
People from collectivist cultures never do any work independently, hence the question of singling
someone out, even if it to praise, does not arise.
In collectivist cultures, it is taboo to praise one person as it results in the person getting excluded
from the group.
36.
When someone from a different culture asks us questions, answers to which appear obvious to us, it
makes sense to pause, and then point out how obvious the facts are, and check if they are joking.
TRUE
FALSE
37. In some countries asking for help is a sign of incompetence. How would you help a colleague
from such a culture when he/she needs help but is hesitant to ask for it? Select the correct option(s)
and click Submit.
Instead of waiting for your colleague to ask you for help, offer to help your colleague.
Give your colleague time and hope he/she asks for help.
Ask the team lead to intervené and assign you to help your colleague.
38. Why is it that in some collectivist cultures, singling someone out, even if it is to praise, causes
embarrassment and discomfort? Select the correct option(s) and click Submit.
In collectivist cultures, group harmony is very important and takes precedence over an individual's
needs and goals.
People from collectivist cultures never do any work independently, hence the question of singling
someone out, even if it to praise, does not arise.
In collectivist cultures, it is taboo to praise one person as it results in the person getting excluded
from the group.
39.
When responding to a question about your culture, why should you respond empathetically? Select
the correct option(s) and click Submit.
If you are not sufficiently empathetic, your counterpart might be hesitant to open up to you in
future.
If you are not sufficiently empathetic, you run the risk of appearing insensitive.
40. When dealing with multicultural teams, what role does humour play? Select the correct option(s)
and click Submit.
Humour, when it takes into account the sensibilities of those concerned, can be useful to break the
ice.
The office is a place of work and humour is best kept out of the workplace.
The person using humour in the workplace risks being perceived as a clown and hence, not taken
seriously. As such,
41. Depending on the culture, silence could mean different things. What are some of the meanings
of silence in a multicultural team call? Select the correct option(s) and click Submit.
Polite refusal of request
Consent
SUBMIT
Work-life balance
43. In a conference call with team members in India, a manager from France asks the manager from
the US who schedules the meetings to rotate the call timing. The reason for this is so that the same
set of people do n all the time. Which behavioural trait does the French manager demonstrate?
Being punctual.
Being able to switch perspectives and see things from multiple viewpoints.
44. Food is a good way to establish rapport between people from various cultures.
TRUE
FALSE
SUBMIT
45. Your team member is from a group-focussed, hierarchical culture. Phrasing your statement to
him as "It can be challenging to adjust to a different work culture" is likely to be more successful
than Select the correct option(s) and click Submit.
adjusting". Why?
It provides your team member the space to respond to your question without feeling offended.
46. Why was Gyan upset when Mary asked him if non-vegetarian food was available in India? Select
the correct option(s) and click Submit.
Gyan felt defensive and wondered if Mary was stereotyping all Indians as vegetarians.
Gyan was probably over-reacting. It was a simple question asked out of curiosity. He needn't have
got so worked
47. In which of the following countries would hierarchy be important during team interactions?
Select the correct option(s) and click Submit.
India
USA
Australia
Sweden
48. Which of the following statements should one be most careful about when communicating in a
multicultural environment?
49.
Why does Mansi feel awkward when Mary praises her? Select the correct option(s) and click Submit.
Mansi knows she is the best and does not need Mary's praises.
In Mansi's culture, the group takes precedence over the individual Hence Mansi feels self-conscious
when praised.
Mansi knows she does not deserve the praise as her contribution was minimal. Hence she feels
uneasy to be showered with so much praise
50. Which of the following is an empathetic practice when geographically dispersed team members
join calls from different time zones? Select the correct option(s) and click Submit.
Keep the call timings the same for everyone so that people can schedule other tasks accordingly.
Ensure that the call timing suits the most senior member of the team.
SUBMIT
51. When someone's perception of your culture is contrary to your own perception of it, what
should you do? Select the correct option(s) and click Submit.
Hear the person out, and explain how and why the perceptions are different.