(Complete) ASSESSMENT 2 SITHIND002 Source and Use Information On The Hospitality Industry
(Complete) ASSESSMENT 2 SITHIND002 Source and Use Information On The Hospitality Industry
This cover sheet is to be completed by the assessor and used as a record of outcome of this assessment task.
Student Name:
Student ID No:
Use current and emerging technology in day to day work activities. ❒ Yes ❒ No
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and reasons why this judgment has been made):
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I declare that I have conducted a fair, valid, reliable, and flexible assessment with this student, and I have
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Your assessor will be assessing you on the criteria listed in the Assessment
cover sheet.
Answer :
Unit 2 Assessment 2 – Assignment
Hospitality industry nowadays is using technology in sending/receiving products and providing services.
Such technology makes the transaction easier and comfortable for both the giver and recipient. Through
my research, the following are examples of current and emerging products and services in the hospitality
industry.
1. Service Automation
Self-serve is in. Today, many guests prefer technology over human interaction for simple tasks. Remote
check-in and check-out options are becoming popular, and some hotels are beginning to work with apps
that let guests order room service right from their mobile devices.
2. Guest Apps
A smartly designed guest app combines everything from deal notifications to hotel services to loyalty
programs. If you see a guest using the group rate for a conference, you could use the app to
electronically send your guest the event itinerary, complete with a map of meeting spaces where
sessions will be held.
Customers are eating more simply and healthfully when dining out, non-GMOs, no antibiotics, no added
hormones, and no harmful chemicals or pesticides in their food.
5. "Ghost" Restaurants.
redesigning sit-down concepts to incorporate drive-through, curbside pickup, takeout and delivery, and
creating “ghost” restaurants that focus exclusively on takeout or delivery without a front of house to speak
of delivery through GrubHub, PostMates, and UberEats.
There are a lot of issues in the hospitality industry. These are the following but not limited to:
1. Changing demographics. Elderly people have different interests than those of younger population,
people are traveling internationally from one place to another so exchange of cultures is present
and is challenging.
2. Pandemic Issue (Covid 19) We cannot deny that the current pandemic affects the hospitality industry
greatly. It damages the hospitality industry. Restaurants are shutting down, flights and tourism has
been delayed and hotels are closing.
3. Human Resources Issues. Hiring newly experienced workers might cause differences in services
that customers were used to receiving, so proper turnover must take place, training should be
done and retain valuable employees are necessary.
Sources: https://info.thehotelsnetwork.com/ and Ma. Graziel Anne Garci report in
https://www.slideshare.net/
More and more high school graduates and college-educated adults are discovering the benefits of a career
in the hospitality industry. Indeed, hospitality management careers offer a fun and challenging work
environment, they make it possible to travel and work in cities around the world, and they expose workers
to many different people and cultures. And there are other, more factual reasons to choose a hospitality
management career: it’s a growing employment sector that offers good security and opportunities to
advance in a career for the future.
Consider the diversity of a career in the hotel industry and hospitality industry careers in closely related
sectors like
➢ Hotel operations: front office, rooms division, food & beverage, events
➢ Hospitality management: HR, finance, marketing, real estate, public relations
➢ Entertainment: venue management, event planning, sales, retail, VIP services
➢ Luxury: lifestyle services, private charters, VIP events & services
➢ Food & Beverage: fine dining, catering, culinary arts, sommeliers
➢ Health & wellness: spas, fitness, private clinics, retirement living, hospitals
➢ Online & technology: OTA’s, start-ups, sharing economy
➢ Other roles: hotel openings, hospitality consultancy, project management, R&D
Source: https://www.ehl.edu/en/careers-in-hospitality
Hospitality includes many sub-sectors. The Accommodation, Food & beverage, Travel, Tourism, Events and
Sports & recreation closely related to hospitality sectors.
The hospitality and all the related sub sectors work hand in hand in providing recreational and leisure
activities wherein the receiver of the service may enjoy his/her stay in a certain place.
Source: https://phdessay.com
Quality assurance may include documenting your processes, having a specific organizational structure, or
putting in place policies that guide how your business operates. These give your business a systematic
approach to meeting its professional and legal requirements. Compliance is not something you can choose
to do; it’s legally required by bodies like ASIC. While quality assurance is not demanded by law, it is good
business practice to put programs in place to help you meet your compliance obligations and run your
business. Sometimes, suppliers or customers may even ask your business to have quality assurance
programs in place.
Source: https://www.ccasa.com.au
Topic 6: new products, technology, techniques and services in hospitality industry
Consumers are always after for the next best experience, the best reviewed hotel or restaurants. The
general population is always searching for the best or reliable restaurant.
1. The trend
People that travel for work are opting to stay a little longer either side of the trip to experience the cities at
their leisure – not just through the window of a hotel room between meetings. As such, youth of today are
allegedly opting for careers or study where travel is more likely. People want more out of their careers;
their work needs to provide more than an income.
2. Spotlight on sustainability
Many industries are finding new ways to create sustainable and environmentally friendly ways to conduct
their business. Guests and patrons are now expecting to see these changes. From the removal of plastic
straws in restaurants & bars to room lighting that switches off automatically when leaving.
Whether it is an international holiday with friends or a romantic getaway, people all over the world are
looking to create intimate, exclusive and private experiences. In an attempt to get away from the buzz of
the big cities, travelers are looking to enjoy the peace and quiet of peaceful accommodation options,
longer stays, private dining, exclusive use of pools or garden areas and private guided tours. Thus, in order
for hotels and other hospitality providers to supply a balance of local atmosphere with private experiences,
there has been an increase in separate spaces or services available to hire or book.
4. Focus on wellbeing
Our experts explained that with so much emphasis on creating private experiences, it is paramount that
properties will need to invest in the wellbeing of guests. From in-room massages to detox retreats, the
wellness tourism industry has become a billion dollar industry.
Source: https://www.torrens.edu.au/
According to slideshare.net there are ten basic tenets based on standards identified by the Josephson
Institute of Ethics. These are:
• Honesty
• Integrity
• Trustworthiness
• Loyalty
• Fairness
• Concern and respect for others
• Commitment to excellence
• Leadership
• Reputation and morale
• Accountability
Equal Employment Opportunity (EEO) is the principle that everyone can have equal access to employment
opportunities based on merit, without fear of discrimination or harassment.
The Australian Federal Government has passed numerous laws which aim to protect people from
discrimination within the workplace. These include the:
These laws, alongside other state laws, are the primary source of EEO obligations. Employers who hire,
manage or dismiss employees are not allowed to discriminate based on race; ethnicity; colour; sex; sexual
orientation; gender identity; relationship status; family or carer responsibilities;pregnancy; mental or
physical disability; religion; political opinion; or age. Discrimination can occur directly or indirectly.
Source: https://legalvision.com.au/