Republic of the Philippines

Department of Education
Regional Office IX, Zamboanga Peninsula

10
9/11 Zest for Progress
Z Peal of artnership

TLE
Computer Systems Servicing
Quarter 4 - Module 2
Conducting
Preventive Maintenance

Name of Learner: ________________________

Grade & Section: ________________________
Name of School : ________________________

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TLE-ICT Computer Systems Servicing
Alternative Delivery Mode
Quarter 4 – Module 2 – Conducting Preventive Maintenance
First Edition, 2020

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Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writer: Hazel P. Bacasmo

Reviewer’s Name: Evelyn C. Labad EdD, Nilda Y. Galaura EdD

Editor: James L. Colaljo MAEM

Illustrators: Vincent Hersel E. Murcia

Joevic R. Pasilan

Layout Artists: Vincent Hersel E. Murcia

Joevic R. Pasilan

Management Team: SDS: Ma. Liza R. Tabilon EdD, CESO V

ASDS: Judith V. Romaguera EdD
OIC-ASDS: Ma. Judelyn J. Ramos EdD
OIC-ASDS: Armando P. Gumapon EdD
CID Chief: Lilia E. Abello EdD
LR : Evelyn C. Labad EdD
PSDS: Ma. Theresa M. Imperial EdD
Principal: Nilda Y. Galaura EdD

Printed in the Philippines by ________________________________

Department of Education – Region IX
Office Address: ____________________________________________
____________________________________________
Telefax: ____________________________________________
E-mail Address: ____________________________________________

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 What I Know

Before starting with this module, let us measure what you already know about
conducting preventive maintenance.

I. Identification

Directions: Read the questions carefully. Identify those that describe preventive
maintenance. Write P for preventive maintenance and C for those items
that do not belong to preventive maintenance.

______1. Ensuring that servers have an uninterruptible power source (UPS)

______2. Keeping detailed documentation on network components
______3. Backing up critical data
______4. Troubleshooting network problem
______5. Maintaining the cleanliness of the workstation
______6. Carrying out periodic maintenance
______7. Attending to emergency-related situation
______8. Replacing defective system unit
______9. Performing network monitoring
______10. Ensuring strong security feature in the network

What’s New

Lesson
Conducting Preventive
1 Maintenance

How important is the conduct of maintenance? What is preventive

maintenance?

The Importance of Conducting Maintenance

First and foremost, maintenance is important in reducing hardware and

software issues. With this, computer downtime and repair costs are reduced.

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 For your network to work, everything in the network must work properly. This is
preventive maintenance. Preventive maintenance is defined as the regular and
systematic inspection, cleaning, and replacement of worn parts, materials, and
systems. It is done to prevent failure of parts, materials, and systems by regularly
checking whether all parts are in good working order.

Preventive maintenance depends on the needs and specifications of the

equipment. For example, a device exposed to a dusty environment such as a
construction site will need more maintenance when compared to an office
environment. Busy networks such as those used in schools require more extensive
scanning and removal of malicious software and unwanted files.

Preventive maintenance ensures what must be done to prevent any component

of your network from failing. The component of your network includes:

• client computers (also referred to as workstations) - PCs, Apples, laptops, etc.

• servers - the computers’ controlling specific parts of the network
• peripherals - devices such as printers, whiteboards or scanners that are
connected to client or server computers
• devices such as hubs, switches, bridges and routers that are used to control
• the network
• the equipment used to connect the network together, whether cables or
wireless devices, or a combination of the two
• the software running on all this equipment.

Importance of Preventive Maintenance

Preventive maintenance reduces the probability of hardware or software

problems by systematically and periodically checking the hardware and software to
ensure proper operation.

Regular preventive maintenance ensures minimal system failure. When there

are fewer failures, less troubleshooting will be done, thus, saving an organization time
and money.

Preventive maintenance can also be done by upgrading certain hardware or

software such as a hard drive that is making a noise, upgrading insufficient memory,
and installing new software updates for security and reliability.

Here are more reasons why maintenance should be conducted:

• Better data protection

• Long life of device
• More stable equipment
• Lower repair costs
• Minimal equipment failure.

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 The best preventive maintenance starts with careful thoughts about the quality
of the items and materials you bought and the quality of work output in installing,
servicing, and documenting every piece of items in the network. It is important to create
documentation for any type of preventive maintenance, so that you can also check
how often do certain hardware and software issues occur.

You can do all the actions necessary to prevent problems and quickly solve
them when errors appear, but an invaluable help could come from well-maintained
network documentation.

Below are some of the information needed for network documentation:

1. Server information (name, functions, IP address, disk configuration, OS and

service pack, date and place of purchase, warranty)
2. number of physical locations
3. how those locations are connected (wireless, wired)
4. number of routers, switches, firewalls, servers in each location (with passwords,
types of operating systems, update management, types of hardware, types of
RAID, period of guarantee offered by vendors for hardware and software, rules
in firewall)
5. a contact list with people responsible with administration, help desk, a contact list
with companies that offers support for hardware and software, documented and
6. tested procedures for disaster / recovery scenarios
7. places to store backups (on site and off site)
8. procedures for trial restores

What’s More

Activity 1

Directions: Enumerate at least five (5) benefits you can get when doing preventive
maintenance.

1. _____________________________________________________
2. _____________________________________________________
3. _____________________________________________________
4. _____________________________________________________
5. _____________________________________________________

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 Lesson
Equipment Maintenance
2 Scheduling

How do you plan equipment maintenance? What are the things to be

prepared?

Create an Equipment Maintenance Schedule

To perform the maintenance of your computer network efficiently, a

maintenance schedule is made to guide the personnel in the proper maintenance
procedure. This will help them remember the maintenance task that needs to be done
to improve the functionality of the computer system and networks.

Create a Maintenance Checklist

To determine if the maintenance program is implemented according to what is

planned, an assessment must be done. The result of the assessment is then recorded
and reported to the proper authorities for immediate action.

The assessment is through regular inspection which assures that the

maintenance activities are done on the date and time they were planned and that the
performance levels adhered to the defined standards.

Below is a sample Maintenance Inspection Checklist. This checklist confirms if

the maintenance activities are performed to prolong the life of this equipment. The
inspection items are stated in question form as these serve as the criteria or standards
of maintenance.

Equipment Maintenance Schedule

Equipment Type Computer Server
Equipment Code ComLab1-WS2-122019
Location SHS Computer Laboratory 1
Schedule for the Month of March
Person In-
Activities Twice a
charge Daily Weekly Monthly Remarks
Week
Com Lab In-
1. Clean Server Room X
charge
Com Lab In-
2. Back-up Server X
charge
Com Lab In-
3. Clean peripherals X
charge
Com Lab In-
4. Check for viruses X
charge
Com Lab In-
5. Check wirings and cables X
charge

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The following are the preventive maintenance activities on each area.

Systems/ Servers

Daily
• Physical check of your equipment.
• Check backups and replications.
• Check Windows services on all the Windows servers

Monthly
• Test backups. Make sure you can restore a VM from scratch successfully.
• Check application and system event logs.
• Check and delete temp files.
• Also, if you have remote desktop roaming profiles, delete those profiles that
have not unloaded correctly.
• Go to your endpoint protection and purge out inactive machines.
• View your IIS logs and if all are good, it might be an idea to safely purge
them.
• Look for critical windows updates and install them.
• Check your SANS volume, make sure you have not over provisioned and
all volumes are healthy.
• Check your UPS. jump onto the management console and make sure you
are not getting close to maximum utilization. All the batteries are all good.
Enter the battery renewal date into the Maintenance Calendar. This is
usually every 3 years to replace batteries.

Every 6 Months
• Check backup retention.
• Restart all servers not restarted in the past 6 months.
• Check the warranties and support contracts for your business critical
hardware and software. Review and understand support agreements for
hardware and software.

Annually
• Test DR procedures and documentation.
• Update network diagrams.
• Examine the performance metrics against baselines.
• Audit and reset service account passwords.
• Perform dcdiagtests on all DC’s in all domains.

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Networking

Daily
• Check the utilization and latency on the remote sites or VPN connections
and also on your main WAN connections.
• Record performance baselines - WAN Connection speed and average
utilization, ping latency to remote offices, and NGFW throughput.

Quarterly
• Check firmware on the Switches and Firewall, raid controller, SANs servers
firmware’s and Bios and check the date and time if these are still set
correctly

Security

Weekly
▪ Endpoint protection - Check the dashboard and logs. Check the logs and
licenses. Check the infected machines.

Monthly
▪ Check security logs on servers and firewalls. Look for unauthorized access
attempts.

Quarterly
▪ Review the firewall policies - access or NAT policies. Some may be redundant
and need clean-up. There may be some ports open that are no longer needed.
▪ Review security groups in AD and check membership of the main groups.

Active Directory

Daily
▪ Check the health of the domain controllers and make sure the domain
controllers are replicating successfully. Also, perform a manual replication.
▪ Check account lockouts for suspicious activity.
▪ Check the disk space availability of File servers.

Weekly
▪ Check the administrative and sensitive group membership.
▪ Verify time configuration.
▪ Run Group Policy Infrastructure Status reports.
▪ Check the default computer accounts and move computer accounts to the
relevant OU.

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Monthly
▪ Check for inactive user or computer account.
▪ Review release security updates and install if needed. (Approve in WSUS).
▪ Review Disabled/Locked out/ Expiring and expired user accounts.
▪ Review upcoming expiring certificates.

Quarterly
▪ Check the group policies. Remove any policies no longer needed. Run the
GPRESULT command on a machine and inspect group policies being applied.

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 Assessment

Multiple Choice

Directions: Give the periodic network maintenance of the activities. Write the answer
on the space provided.

______1. Check the firmware on your Switches and Firewall, raid controller and check
if the date and time are still set correctly.
a. Annually b. Daily c. Every 6 Months d. Quarterly

______2. Update network diagrams.

a. Annually b. Daily c. Every 6 Months d. Quarterly

______3. Physical check-up of equipment.

a. Annually b. Daily c. Every 6 Months d. Quarterly

______4. Check the warranties and support contracts for the business critical
hardware and software.
a. Annually b. Daily c. Every 6 Months d. Quarterly

______5. Check and delete temporary files.

a. Annually b. Daily c. Every 6 Months d. Monthly

______6. Audit and reset service account passwords.

a. Annually b. Daily c. Every 6 Months d. Quarterly

______7. Check the backups and replications.

a. Annually b. Daily c. Every 6 Months d. Quarterly

______8. Check backup retention.

a. Annually b. Daily c. Every 6 Months d. Quarterly

______9. Check your UPS.

a. Annually b. Daily c. Every 6 Months d. Monthly

______10. Test DR procedures and documentation.

a. Annually b. Daily c. Every 6 Months d. Quarterly

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 11
Assessment What’s More What I know
1. D 1. Your own 1. P
2. A discussion. 2. P
3. B 3. P
4. C 4. C
5. D 5. P
6. A 6. P
7. B 7. C
8. C 8. P
9. D 9. P
10.A 10.P
Answer Key
 Region IX: Zamboanga Peninsula Hymn – Our Eden Land
Here the trees and flowers bloom Gallant men And Ladies fair Cebuanos, Ilocanos, Subanons, Boholanos, Ilongos,
Here the breezes gently Blow, Linger with love and care All of them are proud and true
Here the birds sing Merrily, Golden beams of sunrise and sunset Region IX our Eden Land
The liberty forever Stays, Are visions you’ll never forget
Oh! That’s Region IX Region IX
Our..
Here the Badjaos roam the seas Hardworking people Abound, Eden...
Here the Samals live in peace Every valleys and Dale Land...
Here the Tausogs thrive so free Zamboangueños, Tagalogs, Bicolanos,
With the Yakans in unity

My Final Farewell
Farewell, dear Fatherland, clime of the sun caress'd Let the sun draw the vapors up to the sky,
Pearl of the Orient seas, our Eden lost!, And heavenward in purity bear my tardy protest
Gladly now I go to give thee this faded life's best, Let some kind soul o 'er my untimely fate sigh,
And were it brighter, fresher, or more blest And in the still evening a prayer be lifted on high
Still would I give it thee, nor count the cost. From thee, 0 my country, that in God I may rest.

On the field of battle, 'mid the frenzy of fight, Pray for all those that hapless have died,
Others have given their lives, without doubt or heed; For all who have suffered the unmeasur'd pain;
The place matters not-cypress or laurel or lily white, For our mothers that bitterly their woes have cried,
Scaffold or open plain, combat or martyrdom's plight, For widows and orphans, for captives by torture tried
T is ever the same, to serve our home and country's need. And then for thyself that redemption thou mayst gain

I die just when I see the dawn break, And whe n the d ark nig ht wr ap s the gr ave y ar d ar ound
Through the gloom of night, to herald the day; With only the d e ad in the ir v ig il to s e e
And if color is lacking my blood thou shalt take, B re ak not m y re p os e or the m ys tery p r of ound
Pour'd out at need for thy dear sake And pe rc hanc e thou m ays t he ar a s ad hym n re s ound
To dye with its crimson the waking ray. ' T is I, O my c ountry, r aising a s ong unto the e .

My dreams, when life first opened to me, And ev e n my g rav e is r em em be re d no m ore

My dreams, when the hopes of youth beat high, Unm ark 'd by ne ve r a c r os s nor a stone
Were to see thy lov'd face, O gem of the Orient sea Le t the plow s we ep thr oug h it, the sp ade tur n it o' er
From gloom and grief, from care and sorrow free; That m y as hes m ay c arp e t e ar thly f loor,
No blush on thy brow, no tear in thine eye. B ef ore into nothing nes s at las t the y are b lown.

Dream of my life, my living and burning desire, The n will ob liv ion br ing to me no c ar e
All hail ! cries the soul that is now to take flight; As ove r thy v ale s and p lains I s we e p;
All hail ! And sweet it is for thee to expire ; Thr ob b ing and c le anse d in thy s p ace and air
To die for thy sake, that thou mayst aspire; With c olor and lig ht, with s ong and lame nt I f are ,
And sleep in thy bosom eternity's long night. Ev e r re p e ating the f aith that I k ee p .

If over my grave some day thou seest grow, M y F athe rland ad or' d, that s ad ne ss to my sor r ow le nd s
In the grassy sod, a humble flower, B e lov ed F ilip inas, he ar now m y las t g ood -b y!
Draw it to thy lips and kiss my soul so, I g ive the e all: p are nts and k indr ed and f r iend s
While I may feel on my brow in the cold tomb below F or I g o wher e no s lav e be f or e the op pr es s or b e nds ,
The touch of thy tenderness, thy breath's warm power. Whe r e f aith c an ne ve r kill, and God r e ig ns e ' er on hig h!

Let the moon beam over me soft and serene, F are well to y ou all, f r om m y s oul tor n away,
Let the dawn shed over me its radiant flashes, F rie nds of m y c hild hood in the home disp oss e ss ed !
Let the wind with sad lament over me keen ; Giv e thanks that I re s t f r om the we ar is om e d ay !
And if on my cross a bird should be seen, F are well to the e, too, s we e t f rie nd that lig hte ne d m y way;
Let it trill there its hymn of peace to my ashes. B e lov ed cre ature s all, f are well! I n d e ath ther e is re s t!

I Am a Filipino, by Carlos P. Romulo

I am a Filipino–inheritor of a glorious past, hostage to the uncertain I am a Filipino, child of the marriage of the East and the West. The
future. As such I must prove equal to a two-fold task–the task of East, with its languor and mysticism, its passivity and endurance,
meeting my responsibility to the past, and the task of performing my was my mother, and my sire was the West that came thundering
obligation to the future. across the seas with the Cross and Sword and the Machine. I am of
I sprung from a hardy race, child many generations removed of the East, an eager participant in its spirit, and in its struggles for
ancient Malayan pioneers. Across the centuries the memory comes liberation from the imperialist yoke. But I also know that the East
rushing back to me: of brown-skinned men putting out to sea in must awake from its centuried sleep, shake off the lethargy that has
ships that were as frail as their hearts were stout. Over the sea I see bound his limbs, and start moving where destiny awaits.
them come, borne upon the billowing wave and the whistling wind, I am a Filipino, and this is my inheritance. What pledge shall I give
carried upon the mighty swell of hope–hope in the free abundance of that I may prove worthy of my inheritance? I shall give the pledge that
new land that was to be their home and their children’s forever. has come ringing down the corridors of the centuries, and it shall be
I am a Filipino. In my blood runs the immortal seed of heroes–seed compounded of the joyous cries of my Malayan forebears when first
that flowered down the centuries in deeds of courage and defiance. they saw the contours of this land loom before their eyes, of the battle
In my veins yet pulses the same hot blood that sent Lapulapu to cries that have resounded in every field of combat from Mactan to
battle against the first invader of this land, that nerved Lakandula in Tirad Pass, of the voices of my people when they sing:
the combat against the alien foe, that drove Diego Silang and “I am a Filipino born to freedom, and I shall not rest until freedom
Dagohoy into rebellion against the foreign oppressor. shall have been added unto my inheritance—for myself and my
The seed I bear within me is an immortal seed. It is the mark of my children and my children’s children—forever.”
manhood, the symbol of dignity as a human being. Like the seeds
that were once buried in the tomb of Tutankhamen many thousand
years ago, it shall grow and flower and bear fruit again. It is the
insignia of my race, and my generation is but a stage in the
unending search of my people for freedom and happiness. 12