Research Report: Replies) - Assigned By: - MR - Prafulla Nistane
Research Report: Replies) - Assigned By: - MR - Prafulla Nistane
08/07/2022.
Research Topic:- Binance.com (Support Options with sub options and their
Replies).
Sub Options:-
Identification.
Login issue.
Cannot log in
Incorrect password
How to unlock account
Forget my account
EUR/GBP/USD Deposit/Withdrawal.
Fiat Deposit/Withdrawal.
P2P Trading.
P2P Trading.
P2P Merchant.
Binance Pay
Spot trading.
Margin trading.
Futures trading.
Futures Liquidation.
Why is my LUNA Futures gone.
UK Restrictions.
Futures trading rules.
Create NFT
NFT transaction
Latest Activities
Binance Earn
Launchpad/Launchpool
Earn
Security / Others
Security issues
API issues
Once the user gets the re-verify entry, if the verification is not completed within ten
days, the Fiat deposits will not be available from the tenth day.Binance Card will not
be available from the 20th day.On the 30th day, the account will become Withdraw
only mode.
Crypto deposit will not be restricted, and deposit funds will be credited normally
The assets of users whose assets were previously frozen will be automatically
unfrozen
Once the user completes the re-verify, the account will return to normal and the funds
will be released.
For more information on completing verification, click here
https://www.binance.com/en/support/faq/360027287111
https://www.binance.com/en/support/faq/fdbdc2c732144611a1fea888f47ae56a
Web:
https://www.binance.com/en/fiat/deposit/EUR
If you are using EUR or GBP in your currency pair on the Convert & OTC Portal,
you will need to complete residential address verification first. You may re-trigger
the residential address verification pop-up accordingly as below:
https://www.binance.com/en/convert
Options:-
If your personal verification has failed, one of the following may have occurred:
- The system detects that you already have a verified account. Please use the
verified account to continue using Binance services. Each user may only have 1
verified account.
- Facial recognition failed. Please take a selfie again and upload it to the system.
- The document is invalid. Please provide a valid document as indicated on the
webpage.
- Your ID is not legible. Please upload a photo of your ID again, and ensure that the
photo is not overexposed and has no reflection.
-Facial recognition may have failed because your uploaded selfie contains multiple
faces or that a photo of your identical twin is already in the system. You can submit
an appeal using the link below. Please note that processing your appeal will take 3
business days .Please click here to submit appeal.
To complete or view your verification, click here. For more information on completing
verification, click here
If you can't do additional verification due to camera permission issues, please try
again using a web browser. Our technical team is working to resolve this issue,
we apologize for the inconvenience and thank you for your understanding.
-To enhances your account’s security and comply with regulatory requirements
as the global crypto ecosystem evolves, we have updated our identity verification
system. We encourage you to update your identity verification as soon as
possible to continue using the fiat service on Binance. Thanks for your support.
We have sent emails to users who need to complete redoing KYC process,
please kindly check your email.
-All fiat related services will be unavailable, in addition, you will not be able to
use or withdraw any fiat balance in your account. We encourage you to update
your identity verification as soon as possible to maintain access to fiat services.
Thanks for your support.
-There’s no deadline. You can do it whenever you are able. However, if you don’t
finish it within the grace period, the fiat services (buy crypto with bank card,
EUR/GBP related transactions and withdrawals) will be restricted until you pass
the KYC checks.
-Our relevant team will review the documents you submitted and give you an
update in 3-5 business days via email.
🔸6.If I couldn’t pass the redo KYC, how can I withdraw my money in my
account?
We apologize for any inconvenience caused, thank you for your support.
If you still have assets in your Binance.com account, you are able to
withdraw your funds. We recommend you do this as soon as possible.
For a detailed description of the withdrawal, please click here to check
how to withdraw digital currency from Binance. And more information on
Binance.US
If you are from supported country but the system detects you that you are
a US user, this is probably due to the network your device is connected
to, you can switch networks and try again.
If the page shows that your withdrawal function has been temporarily disabled.
You can resume your withdrawal function via the following way:
https://www.binance.com/en/support/faq/360038583951