Life Insurance Case Study
Life Insurance Case Study
Life Insurance Case Study
Step 2: Insurance Agent submits all the paper documents/ Paper application to the insurance
company.
Step 4: A data entry person will look at the data in the image and create an application in the
internal system
Step 5: The application is reviewed by an Underwriter who either approves or rejects the Life
Insurance application
Step 6: Fulfillment team prints the results and mails the result to the applicant.
Step 2: Insurance Agent submits all the paper documents/ Paper application to the insurance
company.
Step 4: A data entry person will look at the data in the image and create an application in the
internal system
Step 5: The application is reviewed by an Underwriter who either approves or rejects the Life
Insurance application
Step 6: Fulfillment team prints the results and mails the result to the applicant. Results are
emailed to the applicant
BRD- Business Requirements Document
1. Current Business Problems:
1.1. Lot of manual processes and each of these manual process takes lot of time
1.1.1. Filling up a paper application
1.1.2. Scanning the application
1.1.3. Manual data entry of the application in the internal system
1.1.4. Printing and mailing of application result.
1.2. Insurance agents are used to get new business from AICPA members and 25% of the
received premium is taken away by an insurance agent.
1.3. Data errors resulting from mistakes made by data entry person
1.4. Expenses resulting from printing and mailing the application result.
3. Systems Impacted:
1. Create new customer facing website.
2. Internal system used by the underwriter
5. Business Requirements: