Development of An Information Systems Strategic Plan For The Municipality of Nueva Era, Ilocos Norte
Development of An Information Systems Strategic Plan For The Municipality of Nueva Era, Ilocos Norte
ISSN No:-2456-2165
DELA MERCED, JACQUILINE MACAGBA. Mariano Marcos State University. August 2021.
DEVELOPMENT OF AN INFORMATION SYSTEMS STRATEGIC PLAN FOR THE
MUNICIPALITY OF NUEVA ERA, ILOCOS NORTE.
Developments and changes in the government setting are necessary and integral components of
the framework in order to provide an improved, favorable and sustainable living and working
environment. As they become systematically more complex through interconnected frameworks and
increasingly rely on the use of information and communication technology to meet the needs of their
citizens, the smart city concept has been developed as a strategy to work with different cities. This
strategic plan includes a high-level structure, focused on local government and stakeholder
engagement, to direct and organize smart city programs. Information System Strategic Plan (ISSP) is
an essential practice that helps organizations define strategic applications and match the approach of
an organization with successful information systems in order to achieve the goals of the organization.
This research study developed an Information Systems Strategic Plan (ISSP) for the municipality
of Nueva Era, Ilocos Norte. The ISSP is an initiative that focuses on people first, recognizing its civic
leadership and making the municipality of Nueva Era an excellent place to live and work and making
sure that the business operations of the municipality government are supported by Information
Technology. The components that are used in the Information System Strategic Plan were based on
the ISSP template given by the Information and Communication Technology Department (DICT).
The ISSP covered the municipality's 3-year plan.
Finally, the adoption and implementation of ISSP can transform the municipality into a more
developed and civilized town through maximizing the utility of technological resources to improve its
quality of services for both residing and working citizens of Nueva Era, Ilocos Norte.
CHAPTER I
INTRODUCTION
A. Project Context
Innovations and advancements in today’s civilization are attributed to smart developments. These
progressions make a country liberal and advanced particularly in the field of governance and public service.
Optimizing the gift of technology to improve service or even an ordinary activity is indispensable in life
especially in this world full of complexities.
In the public sector, advances and upgrades are critical components of the system. These enable cities
and communities to deliver an upgraded, advantageous, and sustainable living and working environment.
Today, COVID-19 pandemic has put the nation towards the chain of uncertainties. People, businesses,
groups, and institutions appreciate the worth and importance of data and technology in this time of pandemic
when most of the activities are digitally conducted. It is now technically considered as the most promising
resource in delivering great initiatives for the smart city’s framework of the different Local Government
Unit’s (LGU) communities and constituents. ICT is now one of the most important ingredients in boosting a
company's productivity.
ICT networks (such as PCs, cell phones, and the internet) make four major contributions to
organizations. These networks increase the exposure of commercial companies, provide more knowledge to
small businesses, allow businesses to transcend conventional trade barriers, and make banking transfers
easier [1].
Over the past decade, an instantaneous growth of IT was seen and begun to be part of every strategic
plan of an organization. Information System development is a more effective strategy when modern
Information Technologies in organization management are being used. Information Systems Strategic Plan
(ISSP) is defined as the process of identifying a portfolio of computer-based applications designed to assist
an organization in executing and realizing its business plans and goals[2]. The intrinsic features of
information systems in today's organizations, such as increased need for technical capability management
have raised the ISSP's reputation. The ISSP methodology is used for a number of reasons, including
achieving operational objectives, enhancing framework alignment, using IT for competitive benefit, scaling
information system delivery systems, enhancing high-level managerial support for information system
processes, promoting better system expenditure choices, and optimizing resource usage [3].
The utilization of data and communications advances in government is seen as an enabler for countries
to realize computerized change within the conveyance of basic services. ISSP architecture for the
Municipality of Nueva Era is dedicated to delivering customized, high-quality services to anyone who
requires them. With the advent of new technology to improve facilities, there is also an opportunity to
explore a more reliable and cost-effective methods.
Nueva Era, particularly in its LGU, the ongoing dedication to customer support (both external and
internal) aids in the improvement of transparency, coordination, and teamwork within the organization. The
municipality’s strategy is an effort that prioritizes citizens, recognizes civic leadership and renders Nueva
Era as an outstanding place to live and work.
The development of ISSP in Nueva Era outlines a number of short-term opportunities to quickly
promote the core principles of Sustainability, Mobility, Accessibility, Resiliency, and Transparency.
Although, the plan frameworks a three-year work strategy, with an initial emphasis on developing the
capacity of Municipal Hall for the future, a continuous stewardship and monitoring requirements ensure that
it is on trajectory in achieving its goals.
Nueva Era municipality personnel. The findings of the study can help the municipality personnel of
Nueva Era in the effective implementation of the guidelines, agenda, and policies of the development of
ISSP thus letting the municipality to be more interconnected, firm, and highly achievable for its constituents,
groups, and businesses. This can lead towards social and economic development of the municipality.
Likewise, it can give the personnel sufficient information about smart town proper planning and
implementation in order to perform and serve the LGU.Geared towards transforming into an efficient,
sustainable, equitable, and livable communities, the people, groups, and establishments within Nueva Era
are to reap the benefits.
Policy makers. The study would allow local government policy makers to propose and design an
effective and efficient strategic plan for the town of Nueva Era, Ilocos Norte making it the first smart
municipality. In doing so, the enhancement and improvement of the town could lead towards its progressive
state and sustainability, allowing many social, cultural, environmental, health, educational, and economic
opportunities to emerge and making it capable of growth and development for the whole municipality.
Communities. The results of the study would address the needs of its members within the local
communities and let groups participate in the local agenda and programs for their benefit, providing and
ensuring them a quality of life and livable state, while at the same time, giving them the ability to become
informed, educated, and participatory in all local government initiatives which help in expediting actions,
functions, and processes. The involvement of the communities can be seen and re-evaluated according to its
people’s concerns and be considered in the implementation of a community-based strategic plan.
CHAPTER II
A. Review of Literature
a) Information Systems Strategic Plan for Sorsogon State College
A local government unit's information system should provide proper communication transmission in
order to assure the unit's efficient and effective administration. Every business should be concerned
with the quality and quantity of information accessible. This objective may be accomplished by
constantly diagnosing and evaluating the operational information system in order to draw pertinent
conclusions, identify issues, and develop an appropriate instrument for the operational needs of a local
government unit. Within a local government unit, the authors developed a study methodology for
assessing the effectiveness of an information service.With the use of questionnaire surveys as the basis
of the proposed research method, it is possible to conduct a comprehensive diagnostic of the
information system within local government units in order to identify deficiencies in the instruments
used by these units and measures that can be taken to improve the system [5].
b) Use of ICT in Smart Cities: A Practical Case Applied to Traffic Management in the City of Valencia
The initiative for smart town framework converts whole local city into developed and civilized towns
though maximized utility of technological resources in improving its quality of services for its residing
and working citizens along the city. In order to achieve the initiatives for a smart town measure,
various course of actions is needed to attain specific smart town framework objectives through data
collection, processing and use of information for its dissemination among citizens. The use and re-use
of information by government or private institutions as open data needs to be encouraged and thereby
made more useful and appropriate for people. To accomplish this aim, innovations such as sensor
networks, ubiquity, connectivity infrastructure-vehicles and others are becoming critical elements.
Technological use of resources opens a lot of opportunities for communities by lessening efforts of
doing businesses or essential things to human life and at the same time decreasing rate of devastations
such as environmental impacts in conducting such businesses putting the environment and its people
from great devastations. Technological solutions become one way of achieving such objectives
especially in the sector of Information and Communication Technology (ICT)[6].
c) Smart Cities for Wellbeing: Youth Employment and their Skills on Computers
Smart town frameworks give people one’s identity and allow them to define their own individuality in
a social space where a feeling of inclusiveness is really felt by people living in a town. It becomes
everyone’s home where people achieve their best options. It is due to the fact that the implementation
of a smart town framework involves sustainable development for all its stakeholders as it involves
organizations with improved information and technology ecosystems that help achieve the highest
degree of person and social well-being with the goal of enhancing the lives of people. A study in the
EU assessed the influence of information and communication technologies (ICTs) skills on youth
employability. It found out that ICT skill is a factor to employability of an individual and training on
computer skills as a key factor for boosting youth employment [7].
e) Building a Workforce for Smart City Governance: Challenges and Opportunities for the Planning and
Administrative Professions
The position paper addresses the role of ICTs in regulating the transformation process that
metropolitan cities will have to endure in the coming years. The subject is analyzed from a value-
oriented viewpoint and in the context of nearly two decades of private and public sector technology-
driven innovation. In an effort to take stock of past errors and to welcome the possibilities resulting
from certain major paradigm changes occurring on the horizon, all this has been discussed. Three key
contributions are suggested in the philosophical framework: the facilitation of modern systems of
development, delivery and governance; the restructuring of corporate and structural arrangements; and
knowledge on human decisions and behaviors. Finally, it is claimed that the integrated dissemination
of social media and computer-based modeling in decision making contributes to major changes in
smart city management by allowing value-driven, data-intensive and participative models of
governance, called extended governance.' In conclusion, the application of ICT to the regulation of the
transition that metropolitan cities will have to undergo in the decades to come seems to have
tremendous promise. In conclusion, the application of ICT to the regulation of the transition that
metropolitan cities will have to undergo in the decades to come seems to have tremendous promise.
These innovations would have to be used not only to increase the intelligence of socio-economic
systems, but also to create reward mechanisms that facilitate the development of positive public value
in order to deliver on their commitments. In reality, the real smart city must learn how to balance
individual and societal desires, that is, to harness individual ambitions to generate benefit for society
as a whole by achieving economic, social and environmental goals [9].
h) Knowledge Sharing Behavior Amongst the Stakeholders and the Efficiency of IS/IT Strategic
Planning (ISSP) Influences the Effectiveness of ISSP
To attain the planning objectives, knowledge sharing is essential to IS/IT strategic planning. Many
organizational instruments exist that can improveknowledge sharing and transfer, including IT steering
committee and strategic IS/IT team. Organizations could practice group interaction mechanisms and
knowledge management mechanisms to encourage the formulation of organizational learning
environments and fit the organizational context during IS/IT strategic planning. The study shows a
growing amount of experimental work that has been conducted examining the relationship between
ISSP and organizational context. The results of this study will be of interest to business managers or
strategic planners who are initiating or conducting information systems strategic planning exercises,
and to researchers in the field of information systems management and planning [12].
f) Empirical Evaluation
This research discusses how information technology (IT) strategic management has long been
recognized as a critical component of corporate performance. This research aims to accomplish two
goals. The researchers demonstrate that SIS was widely used in these 29 organizations in areas such as
strategic IT investment and application planning, and that, while the theoretical review generally
supported the literature, some changes to the participation and focus dimensions suggested by Segаrs
were made (1998). The findings have rаmifiсаtiоns for practitioners and researchers alike [25].
h) Synthesis
The aforementioned collection of local studies informs proponents to the fact that the proposed study
would resemble to other widely used systems. As mentioned earlier, information system strategic
planning assists in the development of the strategy. This section discusses the agency's current
approach for accomplishing its mission and responsibilities.
The researches in the previous collections are all connected to the significance of retaining all
documents and files. It ensures that these files are safe and easily available for the progress of
Information System Strategic Planning (ISSP) in municipal administrations.
Figure 1 shows the conceptual framework of the study utilizing the Input-Process-Output (IPO) model
structure in order to properly show the conceptual backbone of the research. It is composed of important
variables, the flow of research, research processes, research expected outcomes, and other information
relevant to the study. Specifically, the inputs were needed in order to achieve the desired result for this
particular study composing of: (1) Profile of the Municipality of Nueva Era as to the agency's profile and its
environment, the agency's ICT situation, and the strategic concerns on the ICT usage; (2) Information
Systems Strategies along conceptual framework for Information System, detailed description of proposed
information systems, database required and network layout, current ICT projects being undertaken and ICT
development and investment programs of the Municipality; and (3) resource requirements in the
municipality along ICT equipment and services and ICT organizational structure. Data include information
about ICT projects, performance measurement framework, inventory of ICT infrastructure, hardware/other
ICT equipment and software, application system, information systems, and databases.
Research processes were undertaken through utilizing and maximizing the inputs given in order to
arrive at the expected output. Survey instruments were developed, conducted, distributed, retrieved to gather
data and werefurther analyzed through statistical and quantitative research methods, tabular and graphical
presentation, and finally interpreted to develop an output which is the Information Systems Strategic Plan
for the Municipality of Nueva Era.
CHAPTER III
METHODOLOGY
This chapter presents the research methodology of the study. This includes discussion of the research
design, sources of data, data collection methods and tools, research process.
A. Research Design
The study employed descriptive research design. This allowed the proponent of the study to describe the
situation, subject, behavior, or phenomenon regarding a particular study as a subject for research inquiries.
The research subject or problem was observed and described without influencing or manipulating in any
way the different variables. In describing the nature of the subject to its current state and determining the
objectives required in order to achieve the statement of goals of the research, the researcher obtained data
and designed a smarter and more effective framework based on the results.
Descriptive research was particularly important in this research aspect because it helped the proponent
of the study to create a well-founded research framework about the municipality of Nueva Era, Ilocos Norte.
The designed framework was analyzed, described, and evaluated for its final assessment.
The formulation of the ISSP was through the Research & Development process consisting of two stages
namely planning and analysis. Planning includes bibliographic research and database survey while analysis
is the evaluation of survey results and development.
A bibliographic survey was also utilized particularly the comprehensive survey on the works published
in line with the particular aspect. Database survey consisted of gathering inclusive information from the
municipal government employees of Nueva Era, Ilocos Norte. The data were gathered through the use of
survey questionnaires and unstructured interviews. The results of the survey served as the basis in the
formulation of the ISSP Strategic Plan for the municipality of Nueva Era.
B. Sources of Data
Locale of the Study. The study was conducted in the municipality of Nueva Era, Ilocos Norte.
Population and Sampling. The respondents of the study were the employees of the Local Government
of Nueva Era, Ilocos Norte. In determining the participants of the survey, simple random sampling was used.
Network Layout
The general design of network architecture showing the retained and proposed infrastructure
including the number of data centers, servers and capacity requirements is presented. Using different
colors with matching representation, redis used if the project is in development, blue if enhancement,
black if operational and ongoing, and green if funded via the iGovPhil program or other cross-agency
ICT initiatives. (Please refer to Annex A-3 for the Catalogue of Shared Services that iGovPhil and
other cross-agency initiatives). For examples of cross-agency and internal network architectures, see
Annex A-4.1 and Annex A-4.2.
Information on the profile, organizational structure and the development and investment programs of
the municipality were elicited from secondary sources and were requested from authorized personnel.
D. Research Process
Data collection underwent a systematic research process from the initial to the ultimate phase of research.
Initially, the proponent of the study secured permits and informed consent from LGU administrators and
participants. A letter of request was sent to the municipal office of Nueva Era, Ilocos Norte and the
researcher waited for the approval prior to the commencement of the research investigation in the respective
offices of concern. In order to assure full participation and cooperation of the respondents, the researcher
administered an informed consent allowing the respondents to know the benefits and risks of research on
their decisions to participate in the survey. The study's intent was clarified, and the confidentiality of the
data was guaranteed. The researcher personally conducted the survey and empirical observations to obtain
the needed information that constituted primary and secondary sources of data. The survey questionnaire/
tool/ checklist was disseminated and distributed to selected participants to acquire the perceptions and stands
on the issues presented in the instrument which had direct implications on the understanding of study.
Following the responses made on the survey tools, 100% retrieval or return rate of the instruments was
expected. The data obtained was subjected to data checking, analysis, and interpretation.
CHAPTER IV
This chapter presents the results based on the surveys and interviews conducted. These results were
used in the development of the Information Systems Strategic Plan (ISSP) of the Municipality of Nueva Era.
a) Vision
Along with its vision, the municipality is committed to (1) promote meaningful, productive interaction
between an effective and efficient legislative, and dynamic and vibrant civil society; (2) promote
positive Filipino values among the families; (3) provide programs for drug free and responsible youth
sector; (4) create programs for sustainable development; (5) provide programs aimed at food security;
(6) develop proficient, motivated, and inspired workforce on the organization; (7) promote arts and
tourism; (8) provide quality services to all sectors; and (9) make the local development plans
anticipatory and proactive of climate change and disaster impacts.
b) Mission
Toward this end, we are committed to pursue: Promote meaningful, productive interaction between an
efficient, efficient legislative, and dynamic, vibrant civil society; The promotion of positive Filipino
values among the families; Programs for drug free and responsible youth sector; Program for
sustainable development; Programs aimed at food security; Development of proficient, motivate, and
inspired workforce on the organization; The promotion of arts and tourism; The provision of quality
services to all sectors;Make the local development plans anticipatory and proactive of climate change
and disaster impacts.
The municipality has implemented the following information systems for faster services to its
clienteles:
Philippines Civil Registry Information System (PhilCRIS). This system allows encoding of sensitive
information from civil registry documents, storing of essential data, query and retrieval of encoded
records, printing and issuance of approved copies of encoded civil registry documents, generation of
transmittal archives, and data management.
Real Property Tax Information System (RPTS). RPTS is a computerized system that supports the
Assessor's office in estimating real estate taxes due. It includes features for land appraisal depending
on market value as well as changes for inflation. This system is linked to the Treasurer's office's
RPTS module for billing and collection activities.
On the other hand, Internet connectivity in terms of Mobile Data connection is unstable due to
the geographical location of the municipality. The municipality is connected to PLDT Fiber, and all
offices are likewise connected to the local area network.
Table 1 presents the results of the assessment conducted on the level of ICT skills of personnel. The
level of ICT skills among the employee respondents from the municipality marked mostly basic in terms of
their skills in word processing, spreadsheet, presentation, database, multimedia, web design, web search, and
communication.
CRITICAL
MAJOR MANAGEMENT/
FINAL OPERATING/ PROBLEMS3 INTENDED USE OF ICT4
OUTPUT1 BUSINESS
SYSTEM2
Residence - Individual - Slow documentation of Residence Computerized
Information Information the information process Information System
- Personal - No updated listing of - Online Access of the
Information the Residence Residence Information by
- Basic health information means of QR code
Information - Long queue on - boost government services
information records - streamline transactions
- Inaccessibility of
residence Information
listing
Municipality - clear description - Data meant for the Municipality Website
social media of the general public and - Web-based content
organization constituents is difficult management system.
- find contact to obtain. - Online forms and contact
information - It is difficult to information.
- Fresh, quality exchange information - Calendars and events
content between citizens and - Department pages and contact
- local government information.
officials. - Board and committee pages.
- difficult conducts its - Legal notices and ordinances
business with the public Community information
in a more effective and
timely manner
Table 2 offers the list of each service of the municipality which can be facilitated by the adoption of
ICT. This covers the following services specifically Residence Computerized Information System, Human
Resource Management System, Business Permit and Licensing System, Payroll Processing System, and
Budget and Expense Monitoring System.
Gateway
Switches
Network
Router /
Desktop
Printer
Printer
Laptop
Copier
(3in1)
Wi-fi
Office of the Mayor and Chief
2 1 2 1 1
Administrative Office (CAO)
Human Resource Management
Office (HRMO) and Municipal
3 2 1
Civil Registrar (MCR)
The table 3confirms that the Municipality of Nueva Era is well-equipped in terms of ICT equipment.
B. Information Systems Strategies, Current ICT Projects being Undertaken and ICT Development and
Investment Programs of the Municipality
a) Conceptual Framework
This is the general design of all information systems, including subsystems, links, data or information
sources, and databases.
Figure 3 shows the overall architecture of all information systems, including subsystems, linkages, data
sources, and databases. The Human Resource Management systems tracks the employment record, talents,
capacities, wages, and accomplishments of the employees in a short amount of time. The payroll system is
designed to store all of the relevant details about employee salaries and taxes. These operations include time
tracking, income calculation, withheld taxes and deductions, copying and distributing checks, and reporting
payroll taxes to the government. Meanwhile, the biometric Attendance System can be used to gather payroll
details for attendance. Collected data are saved in the HRMS database.
The Business Permit and License System creates and maintains the LGU's master files for business/
mayor's permits and establishments. Additionally, it collects and preserves reports on business permit-
related activities, which involve new business permit approvals and renewals, as well as business
establishment closures.
The Budget Expense and Monitoring System (BEMS) is a digital system that takes over the manual
process of consolidating spending details of all departments within an organization and generates
information such as Projected Cash Flow Statements. It retains a log of each unit's authorized budget,
capturing details on budget balances and variances between budgeted and real expenses.
This proposed conceptual structure informs everyone about the communication of the frameworks that
could assist the municipality in taking the first step toward being a smart municipality.
c) Databases Required
Concisely described as databases to be built or improved, including examples of datasets intended for
build-up, conversion, or migration, pointing to the IS that used the database.
Residence
Composing of individual characteristics, it includes the individual's name, gender, date of birth,
district of residence, nationality, mother's maiden name, and place of birth registration.
HRMS
It holds the database of Nueva Era Personnel records, land management, and a human resource
growth plan are among the main types of information generated.
DTR
The database that records employees of Nueva Era as an input into the payroll scheme for salary and
other remuneration calculations.
Network Layout
Table 4 presents the implementation schedule of the proposed ICT projects. The office productivity
project is expected to be completed in its third year. While the other ICT projects specifically on information
systems development projects are scheduled only for 1 year. With this, it is expected that the municipality
will have the above-mentioned information systems in full operation at the end of 3 years.
An operational plan and a detailed breakdown of funding depend upon the submitted Approved
Budget Contract.
The Local Government Unit is in charged and required to monitor the development of the project and
to ensure that funding is distributed fairly and justly to maximize opportunity for all.
Aside from having a stable and sufficient ICT infrastructure, the municipality has to establish an ICT
office dedicated to support the ICT needs of the municipality. At present, there is no ICT office. However,
IT personnel was assigned to take charge of the ICT needs of the municipality.
Republic Act No. 10844An Act Creating the Department of Information and Communications
Technology, defining its powers and functions appropriating funds therefore, and for other purposes. This
Act shall be known as the “Department of Information and Communications Technology Act of 2015”. In
Sec. 17, Structure and Staffing Pattern - Subject to the approval of the DBM, the Department shall determine
its organizational structure and create new divisions or units as it may deem necessary, and shall appoint
officers and employees of the Department in accordance with the civil service law, rules and regulations
[28].
Figure 6indicates the overall organizational structure of the proposed ICT section of the municipality.
This includes the creation of new ICT positions such as Information Technology Officer I, Network
Administrator and Computer Programmer I. This section is responsible for the administration, development
and maintenance of information technology systems and services. The suggested information technology
structure is based on the work that will be done during the ISSP's deployment. Because most of the systems
are outsourcing, the ICT support team is in-charge in the installation and maintenance of local area networks
(LANs), wide area networks (WANs), network segments, the Internet, and intranet systems. Itsteam also
ensures security and availability to particular network activity of the users.
CHAPTER V
A. Summary
This research study developed an information systems strategic plan for the municipality of Nueva Era,
Ilocos Norte. The research study utilized the Research and Development (R&D) methodology which is
composed of two stages namely planning and development.
The respondents of the study were the employees of the Local Government of Nueva Era, Ilocos Norte.
The data were gathered using survey instruments.
In the government setting, developments and improvements are significant and integral parts of the
system to be able to provide enhanced, favorable, and sustainable living and working environments for their
respective cities and communities. Digital conduct of transactions in the Local Government Unit is now
technically considered as the most promising resource in delivering great initiatives for smart city’s
framework of the different Local Government Unit’s (LGU) communities and constituents.
This research study developed an Information Systems Strategic Plan (ISSP) for the municipality of
Nueva Era, Ilocos Norte. The ISSP is an initiative that focuses on people first, recognizing its civic
leadership and making the municipality of Nueva Era an excellent place to live and work.This makes sure
that the business operations of the municipality government are supported by Information Technology.
Several strategic planning frameworks exist, but the ISSP template of the DICT was applied to this
case:
Organizational Profile: This serves as a representation of Nueva Era Municipal's organizational profile,
including the agency's vision and mission, agency profile, agency and its climate, ICT situation, and
strategic concern for ICE use.
Information System Strategy.Includes the development of the ISS Strategy, the Conceptual Information
System Framework, detailed description of potential information systems, the required database and the
network layout.
ICT Projects:Represent the ICT Projects in terms of Internal ICT Projects, Cross-Agency ICT Projects,
and a system for measuring performance.
Resource Requirements. Assess the Resource Requirements for ICT and Service Deployment, as well as
the ICT Organizational Structure.
Making Nueva Era a smart town enables the whole municipality on the use of ICT to improve its
operational efficiency, to maximize organizational productivity, to exchange information with the people,
and to improve the quality of community services as well as the health of its constituents.
Finally, the adoption and implementation of ISSP can transform the municipality into a well-developed
and civilized town through maximizing the utility of technological resources and improving its quality of
services for its residing and working citizens.
In terms of the municipality’s ICT situation, all offices or divisions were equipped with computer units
(desktop and/or laptop), and for storing and sharing of data, external hard drives and flash drives were being
used. In addition, the municipality had multi-functional printers and document scanners for document
production and fingerprint scanner for attendance recording of all employees.
The municipality also implemented Philippines Civil Registry Information System (PhilCRIS) and Real
Property Tax Information System (RPTS) for faster services to its clienteles.
In terms of ICT Skills of its employees, most of the respondents from the municipality had Basic Skills
in word processing, spreadsheet, presentation, database, multimedia, web design, web search, and
communication.
As regards to internet connectivity, the municipality is currently connected to PLDT Fiber and all
offices are connected to the local area network. In terms of ICT tools and equipment, the municipality was
well-equipped and majority of the employees were using Windows 7 and Windows 8 and up. Word and
Spreadsheet were the Most Used applications in all the departments.
With regard to the Information Systems Strategies Plan, an ISSP that addresses all of the municipality's
strategic objectives was develop. It addressed the creation and execution of thedevelopment of application
such as Barangay Resident Information System, HRMS, BAS, PPS, BPLS and BEMS, database or system
used by a department to optimize internal processes, a stable and reliable network, a comprehensive website
capable of serving as a gateway to information about the municipality, its departments, and its procedures
and forms, and a well-trained and responsive information technology staff.Prioritization of these projects, as
well as the logical design and execution, were established and evaluated on a regular basis by the
municipality's administration.
As to resource requirements, the municipality had a stable and sufficient resource requirement,
however, the establishment of an ICT office must be dedicated to support the needs of the municipality.
It can be concluded, further, that there is a need to develop an Information Systems Strategic Plan
(ISSP) for the Municipality of Nueva Era, a strategic plan that focuses on people first, recognizing civic
leadership, and an extensive community that converting the municipality into an excellent place to live and
work. Truly, this is a plan than can make the municipality a smart town.
C. Recommendations
In the light of the findings and conclusions drawn, the following are recommended:
The administration to consider the adoption and implementation ofthe Information Systems Strategic
Plan for the municipality;
The administration of the Municipality of Nueva Era to reflecton the establishment of a different unit
under the Human Resources Department to direct and monitor the implementation of the strategic plan
following the policy provided by civil service and other government agency concern;
The administration of the Municipality of Nueva Era to spearhead the development of the system to
make the municipality a smart town;
The administration toinitiate the conduct of an evaluation study to determine training and seminars
needed by the personnel to equip them with ICT knowledge and skills;
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APPENDIX A
APPENDIX B
SURVEY QUESTIONNAIRE
Development of Information Systems Strategic Plan for the Municipality of Nueva Era, Ilocos Norte
Name (Optional):
Position/Designation:
Department:
I am grateful for your participation and assistance in answering this questionnaire. The information
you provided will be used only for academic purpose. I can ensure full confidentiality of your information
and its safety.
The following questionnaires contain question regarding General Issues of Information System
in the Agency
For each question, please mark your response with a tick (), unless otherwise indicated. For “other”
responses, provided a brief response.
5. How does the working speed of the staff become after using Information System?
Increased Increasing Decreased
Part II will elicit the respondent's responses on the information systems strategies of the municipality
Questions YES NO
A. On Management
Does your Information System is suitable enough to keep pace with dynamic
agency environment?
Does Information System help your firm to get rid of mistakes or erroneous
problems?
Has the control system been more effective than before by using Information
System?
B. On Public Service
Does the company provide online service to the public?
Is it true that after arrival of Information System it provides easy access to
information for the public?
Does the IS provide the client with updated information in a quick interval
Does Information System have an impact on decision making?
Criteria YES NO
Generating Reports
If reports are submitted, by what means are they sent?
Telephone
e-mail
Fax
Delivered Documents
If reports are submitted, how frequently?
Weekly
Monthly
Quarterly
Yearly
Hindrance in Obtaining Reports
Delay in Passing Reports
Inconsistent data
Lack of Funds
Maintaining Records
Filling Cabinet
Hard drive (Soft copy)
Cloud Storage
Method in notifying the Public
Printed Advertisement
Part III of the research instrument will elicit information on the projects being undertaken by the
municipality.
Criteria YES NO
A. Administrative systemscurrently used in the Municipality
Resident Information System
(System suitable for use by barangay workers who have access to
barangay residents' profile details and also the basic health
background for direct reporting.)
Municipality Website
(A set of interconnected webpages, usually including a
homepage, generally located on the same server, and prepared
and maintained as a collection of municipal information.)
e-BPLS
(Automates application and generation of Mayor's Permit and
other permits, computation of taxes and fees, billing, payment,
and collection liquidation processes.)
HRMS or HRIS
(Software that is used for data entry, data tracking and the data
information requirements of an organization's human resources
A. Network
Which of the following network resources does your LGUs have?
Intranet YES NO
Local Area Network (LAN)
Wide Area Network (WAN)
Virtual Private Network (VPN)
Internet Connection
Leased line
Digital Subscriber line
Mobile Data
Integrated Service Digital Network (ISDN)
Satellite
Information and Communications Technology Environment
Criteria YES NO
B. Hardware
Desktop
Laptop / Notebook / Netbook
Servers
Application server
Web server
Database server
File server
Mail server
Tablets
Smart Phone (Official Unit)
C. Hardware Peripherals
Multi-functional printer (Print, scan, copy, fax)
Printer
Document Scanner
Uninterruptible Power Supply (UPS)
Generator Set
Fingerprint Scanner (Biometric)
Access Card Scanner
D. Is there available Communications?
Telephone service
Fax
Radio call
Satellite phone
Internet Connection
Windows XP
Windows 7
Windows 8 and up
Linux
Mac OS
F. Data Archiving System
Manual
Electronic
Both/Combination
G. Electronic Data Archiving Mode
Conventional
Cloud
H. Conventional Mode: Medium of storage of the Archived data
Optical Disk (e.g., CD-ROM, DVD)
Hard Disk
Flash drive
External Hard Drive
APPENDIX C
INTERVIEW GUIDE
A. Personal Information
B. Greetings
C. Introduction of the Study
D. Interview proper
1. Do you use Information System/s in your municipality?
2. How long have your agency been using Information System?
3. How is the municipality connected with another agency?
4. Does Information System speedup the internal communication?
5. How does the working speed of the staff become after using Information System?
6. Does your Information System is suitable enough to keep pace with dynamic agency
environment?
7. Does Information System help your firm to get rid of mistakes or erroneous problems?
8. Has the control system been more effective than before by using Information System?
9. Does the company provide online service to the public?
10. Does the IS provide the client with updated information in a quick interval?
11. Does Information System have an impact on decision making?
12. Does your municipal use computers?
13. (Computer included Personal Computers, tablets and other portable devices such as
Smartphones)
14. Does your agency provide any type of training to develop ICT related skills?
15. Does your agency can maintain the ICT infrastructure? (Servers, computers, printers and
networks)
16. Does your agency have a website?
17. Does your agency use any of the following social media?
• Social networks (Facebook, LinkedIn, etc.)
• Multimedia content sharing websites (YouTube, Picasa, SlideShare, etc.)
APPENDIX D
ISSP 2022-2024
A.1 Mandate
Mandated under Section 16 of the Local Government Code of 1991 or Republic Act 7160
provides that every Local Government Units shall exercise the power expressly granted,
those necessarily implied therefrom, as well as powers necessary, appropriate, or incidental
for its efficient and effective governance, and those which are essential to the promotion of
the general welfare.
B. DEPARTMENT/AGENCY PROFILE
PROVINCE Plans
Government Reports
Regulatory Repo Plans
DILG
rts, ,
Bodies Reve Regu
nues latio
Programs Rules ns Proposals, Plans
Reports, Payments
Reports Requirements
ICTplays an important part in the development and economic growth of a Local Government
Unit.Nueva Era, Offices use a system to manage all paperwork.Each division has own system.To
improve surveillance, the municipality has installed CCTV cameras in key areas of the municipality's
offices.
At present, all offices/divisions in the municipality are equipped with computer units, these
computer units are mainly used for document processing using word application.
The municipality has implemented the following information systems for faster services to its
clienteles:
1. Philippines Civil Registry Information System (PhilCRIS). This system allows encoding
of sensitive information from civil registry documents, storing of essential data, query and
retrieval of encoded records, printing and issuance of approved copies of encoded civil
registry documents, generation of transmittal archives, and data management.
2. Real Property Tax Information System (RPTS). RPTS is a computerized system that
supports the Assessor's office in estimating real estate taxes due. It includes features for
land appraisal depending on market value as well as changes for inflation. This system is
linked to the Treasurer's office's RPTS module for billing and collection activities.
On the other hand, Internet connectivity in terms of Mobile Data connection is unstable due
to the geographical location of the municipality. The municipality is connected to PLDT FIBER, and
all offices are connected to the local area network.
The level of computer skills proficiency of personnel of the different department, majority of
them in all applications and skills have a basic level of proficiency. This implies that trainings should
be conducted to upgrade their proficiency.
CRITICAL
MANAGEMENT/ INTENDED USE OF
MAJOR FINAL OUTPUT PROBLEMS
OPERATING/ ICT
BUSINESS SYSTEM
Residence Information - Individual - Slow documentation of Barangay Resident
Information the information process Information System
- Personal - No updated listing of - Online Access
Information the Residence of the
- Basic health information Residence
Information - Long queue on Information by
information records means of QR
- Inaccessibility of code
residence Information - boost
listing government
services
- streamline
transactions
Municipality social media - clear description of - Data meant for the Municipality Website
the organization general public and - Web-based
- find contact constituents is difficult content
information to obtain. management
- Fresh, quality - It is difficult to system.
content exchange information - Online forms and
- between citizens and contact
local government information.
officials. - Calendars and
- difficult conducts its events
business with the - Department pages
public in a more and contact
effective and timely information.
manner - Board and
committee pages.
- Legal notices and
ordinances
Community
information
Human Resource - store employee - Delay in retrieval of Human Resource
information Employee’s Management System
- manage time, information - Employee
- assist in hiring - Time consuming in Information
processes, search a needed report/ Management
- handle finances and information. - Recruitment and
benefits - Workforce growth has Hiring
information not been kept up to - Benefits
date. Management
- Difficulty tracing job - Financial
Business Permit & - Payment of - Difficult to locate the Business Permit and
Licensing Mayor’s Permit file. License System
business tax and - Filling-up of - updates the LGU's
fees for licenses Application and business/mayor's
- Mayor’s Permit Renewal Form takes a permit and
registration lot of time establishment
requirements - Manual data banking master files
- New and device storage are - maintains data on
- Renewal time-consuming business permit-
- Revocations activities. related
- Issuance of - Processing of transactions which
Business Permit Application and include:
Checking of - new
Requirements are done applications
manually that leads to - renewals of
a slow transaction business
permits,
- closure of
business
establishments.
Payroll - Keep and update - requires extra attention Payroll Processing
employee’s in order to make System (PAYROLL)
information critical legislative
- calculate the updates. - Improves
payroll each pay - resistant to major Compliance
period errors and consumes a - Calculates
- monitor significant amount of Deductions and
leaves/absences time Net Income
and late/overtime - Employee data such as - Prepares Tax
of employees leaves, Forms
reimbursements, - Keeps Records
overtime submissions, Effortlessly
and so on are usually - Eliminates Payroll
manually entered or Errors
uploaded. - generates the
- Excel spreadsheets payroll of the
with detailed require a LGU including
great deal of remittance reports.
supervision.
- Keeping sensitive
employee records on
paper or in
Budget Preparation & - budget preparation, - Slow data retrieval Budget Preparation &
Monitoring - budget - Information is Monitoring System
authorization, inaccurate (BPMS)
- budget execution - Don’t have the right - Consolidating all
and tools to can help create budgets in an entity
accountability. and analyzebudget and generating
- analyze sources of information such as
funds Estimated Cash
- monitor all Balance Statements
expenditures - Maintains the
agreed budget of
each unit in a
database
- apprehending
reports on budget
deficits and
variances between
budgeted sums and
real expenses.
Rank: 1
Name of Information
System/Sub-System BARANGAY RESIDENT INFORMATION SYSTEM
MUNICIPALITY WEBSITE
Rank: 3
Rank: 4
A technical method that uses a thumb mark to identify an employee for the
Description
purposes of systematic attendance.
Internal HR
Users
External Accounting, Mayor’s office
Rank: 5
Name of Information
PAYROLL PROCESSING SYSTEM
System/Sub-System
Name of Information -Payment of Mayor’s Permit business tax and fees for licenses
System/Sub-System -Mayor’s Permit registrationrequirements
-New
-Renewal
-Revocations
-Issuance of Business Permit
The Business Permit and License System creates and maintains the Local
Government Unit's business/permit mayor's and establishment master files.
Description It also collects and preserves details on business permit-related transactions
such as new business permit approvals and renewals, as well as business
establishment closures.
Status Operational, for enhancement
Rank: 7
B. Databases Required
Internal Mayor
Users
External MHO, Brgy.Chairman, Brgy. Secretary, Brgy. Residents
Owner DILG
C. Databases Required
C. Databases Required
Rank 1
1. Name/Title
BARANGAY RESIDENT INFORMATION SYSTEM
Rank 2
1. Name/Title
MUNICIPALITY WEBSITE
- Project Plan
- Design Wireframes
4. Deliverables
- visual diagrams of the municipal website
- website design mock up
Rank 3
1. Name/Title
HUMAN RESOURCE MANAGEMENT SYSTEM (HRMS)
3. Duration 4 to 6 months
- Employee management information
- Employee services and engagement
- Policy settings and adherence
- Statutory compliance
4. Deliverables
- Payroll processing and salary reimbursing
- Leave and attendance Management
- Recruitment, Training and Manpower Planning
Rank 4
1. Name/Title
BIOMETRIC ATTENDANCE SYSTEM
3. Duration 1 to 2 months
Rank 5
1. Name/Title
PAYROLL PROCESSING SYSTEM
- To improves compliance
- To calculates deductions and net income
- To prepares tax forms
2. Objectives
- To keeps records effortlessly
- To eliminates payroll errors
- To generates the payroll of the LGU including remittance reports.
3. Duration 2 to 3 months
Rank 6
1. Name/Title
BUSINESS PERMIT AND LICENSE SYSTEM (BPLS)
3. Duration 4 to 6 months
Rank 7
1. Name/Title
BUDGET AND EXPENSE MONITORING SYSTEM (BEMS)
3. Duration 4 to 6 months
Not Applicable
1. Name/Title
2. Objectives
3. Duration
4. Deliverables
1. Lead Agency
2. Implementing
Agencies
Objectively
Hierarchy of verifiable Data Collection Responsibility
Baseline Data 3 Target 3
targeted result 1 indicators methods 4 to collect data 6
(OVI) 2
Barangay Resident Information
System
Intermediate
outcome of ICT
project.
100% faster
Feedback Municipal Civil
Enhanced the retrieval on
Percentage 50% Reports Registrar
retrieval of the needed
of organize MHO
resident health and information
file cabinet
personal
information
Immediate
outcome of ICT
project
Feedback Municipal Civil
Percentage 50% 95% Faster Reports Registrar
Improve the
of Accuracy MHO
retrieval of resident
Information
Output
Percentage Feedback Municipal Civil
Barangay Resident At least 98%
of 50% Reports Registrar
ID System using availability
availability MHO
QR code
Objectively
Hierarchy of verifiable Data Collection Responsibility
Baseline Data 3 Target 3
targeted result 1 indicators methods 4 to collect data 6
(OVI) 2
Municipality Website
Intermediate
outcome of ICT
project. Percentage 100% Increased Feedback
of 50% information Reports Administrator
Enhanced the municipality dissemination
information information
dissemination broadcasting
Output
Percentage At least 98% Feedback
Municipality of 50% availability of Reports Administrator
Website availability information
Objectively
Hierarchy of verifiable Data Collection Responsibility
Baseline Data 3 Target 3
targeted result 1 indicators methods 4 to collect data 6
(OVI) 2
Human Resource Management
System
Intermediate
outcome of ICT 95% quicker
project. retrieval of
- Enhanced staff employee
Percentage Feedback
records, records and Administration
of file 50% Reports
increased qualifications MHO
cabinets
efficiency in through the
that are
assisting in recruiting
organized
recruiting process
procedures
Immediate
outcome of ICT
project
- Improved staff
Feedback
records, Administration
Percentage 50% 95% Faster Reports
increased MHO
of Accuracy
efficiency in
assisting in
recruiting
procedures
Output
Percentage Feedback
Human Resource At least 98% Administration
of 50% Reports
Management availability MHO
availability
System
1. Office Productivity
A. Capital Outlay
ICT Machinery and Equipment
· Training Expenses 1 1 1
A. Capital Outlay
Printing Equipment
B.MOOE
·Web Hosting 1
·Development Cost 1
·Training Expenses 1
·Communication Allowance 1
A.Capital Outlay
ICT Machinery and Equipment
·Laptop ICT Office 1
B.MOOE
·Web Hosting 1
·Development Cost 1
·Training Expenses 1
·Desktop HR Office 1
·Fingerprint Scanner HR Office 1
Printing Equipment
·Printer HR Office 1
B.MOOE
·Development Cost 1
·Development Cost 1
Office Productivity
Photocopier 18 720,000.00
A.2.1 Network and Communication
Equipment
3-layer Switches
1 18,700.00 0 0 0 0
2-layer Switches
2 12,600.00 0 0 0 0
RJ45 connectors
5 boxes 1,200.00 0 0 0 0
Cat5 UTP cable
3 boxes 15,507.00
Firewall (Hardware)
1 18,875.00
A.2.2 Software
Acquisition
74,995.0 74,995.0
Operating Systems
20 299,980.00 5 0 5 0
Microsoft Office
32,000.0 32,000.0
Package
4 32,000.00 4 0 4 0
Anti-Virus
Software 1,500.00 1,500.00
3,015,102. 576,995. 578,495.
SUB-TOTAL
00 00 00
*All rates are dependent on information obtained from the internet.
Objectives:
Toidentifythehardware,software,networkandotherICTresourcesbeingusedtomanageinformationbyN
ational Government Agencies (NGAs),Government-ownedandControlledCorporations(GOCCs),
StateCollegesandUniversities (SUCs),andConstitutionalandFinancialAutonomousGroup(CFAG);
Toupdateexistingbenchmarkandstandards;and
ToprovideinputstotheMITHISteeringCommitteeindeterminingtheICTbudgetrequirementsoftheagency.