Canteen Ordering System for Unilever

Simplilearn Project for CBAP

Project 1- Submitted By : Sanjali Sanyal
Table of Contents:
1. Introduction
2. Company Background
3. Business Analysis Core Concept Model
4. Requirements Classification Schema
5. Identification of Stakeholders
6. Problem Statement
7. Business Objectives
8. As –is and Future Process Map
9. Scope of the Canteen Ordering System using Context Diagram
10. In Scope & Out of Scope Requirements
11. Activity Diagram
12. ER Diagram
13. Use of Wireframes

Project Tasks:
1. Identifying stakeholders – Create a list of stakeholders (as taught in Business
Analysis Planning and Monitoring Knowledge Area)
2. Identify the problem statement in this system.
3. Identify objectives of the new Canteen Ordering System.
4. Create as-is and future process map (using flowcharts). You can use any of
the popular tools in the market like Microsoft Visio, Lucid Chart, Creately,
Pidoco, or Balsamiq
5. As a Business Analyst working on this project, find out the scope of the
Canteen Ordering System. To find the scope you can use the case diagram
(UML) or context diagram for the same.
6. Write down the main features that need to be developed.
7. Write the in-scope and out-of-scope items for this software.
8. Draw an activity diagram for the system.
9. Draw an ER diagram of the system.
10. Write out the business requirements, both the functional and non-
functional requirements.
11. Draw wireframes or mock screens for any two of the features namely Menu
Creation and any other feature as deemed fit by the student. (Use the
technique prototyping or wire framing that is taught in the Training). You can
use any of the wireframing tools like Microsoft PowerPoint, Microsoft Word,
Balsamiq, Sketch, Adobe XD, Adobe Illustrator, Figma, UXPin, InVision Studio,
InVision Freehand, or Moqups.
Business Analysis Core Concept Model (BACCM)
Need The need is to have an online Canteen ordering system for the employees
which could save considerable time of the employees, getting the food
items they prefer, food wastage to be reduced and in turn will reduce the
cost
Change To automate the ordering system by making it online so that Canteen
user gets to order meals online to get their choice of food.
Solution The screens should be self-explanatory and very user friendly they want
meals to be delivered to their work station at a specified time and date.
Java tools can be used
Context  1500 Employees
 2 canteens -Canteen space was designed only for 150 employees
at a time which resulted in waiting time of 30-35 mins
 Huge rush in the canteen during lunch hours resulting in
employees wasting a lot of time waiting for tables to be vacant.
 No payment gateway
Value  A system would have considerable time to those employees who
use the service
 It would increase the chance of them getting the food items they
prefer
 This would improve their quality of work life and their productivity
 The food wastage will be reduced
 This will reduce the cost
Stakeholders  Domain Subject Matter Expert
 Tester
 Operational Support(IT)
 Supplier
 Implementation Subject Matter Expert
 Project Manager
 Canteen Manager Business Analyst
 Employee/Customer
 Chef
 Inventory Manager
 Payroll System
 Deliverer (delivery boy)
REQUIREMENT CLASSIFICATION SCHEMA (RCS)
1. Business Requirements:
1. Management of the Canteen Ordering system online for the employees and getting the food
2. delivered to their respective workstations so that the average effective work time will be
increased by 30 minutes.
3. The operating costs to be reduced by 15% within 12 months
4. Reduce the wastage of food by a minimum of 30% within 6 months of implementing the
online food ordering system.
5. By making the ordering process automated and by delivering the food to the user's
workstation, the canteen will be able to operate with lesser manpower.
2. Stakeholder Requirements:
Customer Employees should be able to order the preferred food from the
menu which is displayed on the online food ordering system
portal with their respective prices.
Canteen The canteen manager should be able to view the orders placed
Manager by the employees. She/he should take an inventory check of all
the dishes ordered by the employees and get them cooked by
the chef. Also, assign the deliver associates to their respective
delivery locations.
Delivery There shall be a meal deliverer (delivery boy) who shall deliver the
Boy food to the employee's desk. After delivering the lunch, the delivery
boy should close the online customer order.
Payroll At the end of the month the payroll system shall calculate the total
System number of dishes ordered by each employee. The payroll system
shall deduct money from the employee’s salary
Project No. of employees using the system, looking for the most popular
Manager dishes, satisfaction of employees based on feedback, sales for each
day, total monthly earnings and order forecasting.

3. Solution Requirements:
a) Functional Requirements
• User Sign Up/Sign In
• Up-to-date menu for the day
• Order to be placed by 11.00 am
• Create and edit the order before check out
• Delivery to the employees’ work station
• After delivery, the delivery associate shall close the online customer order
• Customer should be able to submit the feedback regarding their orders
• Generation of reports for management regarding the utilization of the canteen order system,
reduction in operational costs
b) Non Functional Requirements
• Scalability & Performance: Scalable for 1500 employees at a time
• Availability: System to be light and fast
• Usability: User friendly and self-explanatory
• Maintainability: Software in Java

4. Transition Requirements:
• Training to the employees and canteen management on the usage of the online food ordering
system, ease of use
• Data to be recorded securely and easily accessible
• Satisfaction of the employees on using the new canteen order system

Task1: Identifying stakeholders:

RACI MATRIX
1. RESPONSIBLE: The person who will be performing the work on the task
2. ACCOUNTABLE: The person who is ultimately held accountable for
successful completion of the task and is the decision maker. Only one
stakeholder receives this assignment
3. CONSULTED: The stakeholder or stakeholder group who will be asked to
provide an opinion or information about the task. This assignment is often
provided to the subject matter experts (SMEs)
4. INFORMED: A stakeholder or stakeholder group that is kept up to date on the
task and notified of its outcome

Stakeholders Responsible Accountable Consulted Informed

Supplier R
Tester R
Operational support C
(IT)
Implementation SME C
Project Manager A
Canteen Manager R
Employees I
Chef R
Inventory Manager R
Payroll System I
Deliverer R
Business Analyst R
Task 2: Identify the problem statement-
Unilever is a British-Dutch MNC FMCG company, headquartered in London, England. Unilever is one
of the oldest FMCG companies, and its products are available in around 190 countries. In its UK
offices, Unilever had around 1500 employees which were spread across 12 floors. They had 2
canteens to cater to these 1500 employees. Each canteen could seat around 150 employees at a
time. 
Most employees would prefer to take their lunch between 12 noon to 1 pm. This led to a huge rush
in the canteen during lunch hours resulting in employees wasting a lot of time waiting for tables to
be vacant. 
Management calculated that it took around 60 minutes for employees to go and come back from
lunch. Almost 30-35 minutes were wasted in waiting in a queue to collect their food and get a table
to sit and eat. However, the time spent eating was barely 10-15 minutes. The remaining 10 minutes
were spent reaching and coming back from the canteen using the elevators. 
Employees don’t always get their choice of food they want because the canteen runs out of certain
items. The canteen wastes a significant quantity of food by throwing away what is not purchased.
Many employees have requested a system that would permit a canteen user to order meals online,
to be delivered to their work location at a specified time and date.

The above Problem/Root Cause Analysis is represented by a Fishbone diagram below:

Task 3: Identify objectives of New Canteen Ordering System-
Business Objective 1:
Reduce canteen food wastage by a minimum of 30% within 6 months following first release.
Scale: Value of food thrown away each month by examining the canteen inventory 
Previous - 25% wasted
Must plan for: Less than 15%

Business Objective 2:
Reduce canteen operating costs by 15% within 12 months, following initial release.
Business Objective 3:
Increase average effective work time by 30 minutes per employee per day, within 3 months.
Business Objective 4:
By making the ordering process automated and by delivering the food to the user's workstation, the
canteen will be able to operate with lesser manpower.

Task 4: As-Is and future state process maps:

AS-IS/CURRENT STATE OF THE PROCESS:

FUTURE STATE:
Task 5: Context Diagram for Canteen Ordering System:

Task 6: Features to be developed:

1. Employee registration and login credentials
2. Update the list of menus offered for the day
3. Employees must be able to select and edit the order they prefer before confirmation
4. User will not be able to edit the order after the confirmation of the order on the system
5. The canteen manager views the orders and assign to Chef for the preparation
6. Canteen manager also assigns a delivery associate to deliver food to the
employees’ desk
7. After delivering the lunch the delivery boy shall close the order
8. A feedback system for the employees regarding the order
9. The payroll system shall calculate the total number of dishes ordered by each
employee. The payroll system shall deduct money from the employee’s salary.
10. Generation of the reports and submission of the same to the Management.
Task 7: In-scope and out of scope for software:
In scope requirements:
 Employee sign up/sign in
 Menu page
 Meal ordering screen
 Order confirmation screen
 Order status page
 Meal delivery details
 Close delivered order by delivery associate
 Monthly payroll adjustment
 Feedback submission
 Sales report for canteen management system

Out of scope requirements:

 Food vendor management
 Food supplies out of stock notification
 Canteen staff payment management
 Pre-Order requirement
 Refund Options
 Chef and meal delivery person payment details
Task 8: Activity diagram for system:
Task 9: ER diagram of canteen ordering system:

Task 10: Functional and Non Functional business requirements:

Functional Business Requirements:
 User Registration and Login
 Up-to-date Menu for the day
 Order to be placed by 11.00 am
 Create and edit the order before check out
 Delivery to the employees’ work station
 After delivery, the delivery associate shall close the online customer order
 Customer should be able to submit the feedback
 Generation of reports for management regarding the utilization of the canteen
order system, reduction in operational cost.
Non Functional Business Requirements:
 Scalability & Performance: Scalable for 1500 employees at a time
 Availability: System to be light and fast
 Usability: User friendly and self-explanatory
 Maintainability: Software in Java

Task 11: Wireframes for canteen ordering system: