APOM OffPro201302OC
APOM OffPro201302OC
OPEN CAMPUS
DATE: MONDAY 22ND APRIL 2013 TIME: 9:00 A.M. – 12:00 NOON
DURATION: 3 HOURS
Materials required:
Answer booklet: Normal □ Special □ Not Required □
Calculator: Programmable □ Non Programmable □
(where applicable)
Multiple Choice Answer Sheets: Numerical □ Alphabetical □ Included □
You are required to answer any THREE (3) questions from SECTION A in the Answer Booklet
provided and ALL questions in SECTION B in the Hand-In provided
Candidates are reminded to read questions carefully. Credit will be given only for information relevant to the
question asked.
When Candidates have finished, review the questions and answers carefully to be sure you have responded
correctly. Please make sure that your Candidate I.D. Number is placed on the Hand-In and all additional
papers.
Page 1 of 5
SECTION A
(60 MARKS)
Candidates are required to answer any THREE (3) questions in this section in the Answer Booklet
provided.
QUESTION 1
(a) Define ‘Time Management’ (5 marks)
(b) Lists five activities that are valuable for good time management. (5 marks)
(c) Lists five ways to organize paper work and desk (5 marks)
(d) What tools can a secretary use to organize appointments (5 marks)
QUESTION 2
“Every organization has to maintain relations with the general public” (Geoffrey Whitehead).
a. Define the phrase “public relations” (5 marks)
b. Explain the advantages of good public relations to business (10 marks)
c. Write short notes on four public relations strategies used by modern organizations
( 5 marks)
QUESTION 3
a. Define and explain the difference between ‘Protocol’ and ‘Etiquette’
(10 marks)
b. Identify and explain Five(5) types of etiquette (10 marks)
QUESTION 4
You are employed as a Junior Administrative Assistant with Stars Enterprises. You have been asked to assist in
the travelling arrangements for Mr. Y. Smith, the Area Manager. Mr. Smith will be travelling to London as a
speaker at a conference entitled “Ethics in the Workplace in Today’s Changing Environment”. The conference
commences on May 7 and ends on May 12, 2013.
a. Identify THREE items you would include on Mr. Smith’s speaker’s check list.
b. Name FOUR documents that would be included in Mr. Smith’s travel folder.
c. Why is it necessary to prepare an itinerary? List FOUR items that will appear in the itinerary.
d. List FOUR items that should be at the reception desk of the conference
(20 marks)
Page 2 of 5
QUESTION 5
You have been asked to plan and coordinate the company’s Annual Awards Ceremony. Describe what
is involved at each of the following stages:
a. Initial preparation
b. Three weeks prior to the ceremony
c. One week prior to the ceremony
d. On the day of the ceremony (20 marks)
QUESTION 6
(20 marks)
Page 3 of 5
Candidate ID# _________________________
SECTION B
(40 MARKS)
Candidates are required to answer any ALL questions in this section in the Hand-In provided.
Encircle the single most appropriate response to the question/statement from among the alternatives
1. A quorum is:
a. The most amount of persons that must be present at a meeting to make its business valid.
b. the minimum number of members that must be present at a meeting for it to be considered
valid
c. A special type of meeting
d. A meeting held every five months (4 marks)
2. A modem is:
a. A modern device used to answer the telephone
b. A feature of the internet system
c. An equipment on the switchboard which enables calls to be transferred to other lines
d. A piece of equipment that codes and decodes computer information into a form that can be sent
over a telephone network (4 marks)
Page 4 of 5
Candidate ID# _________________________
8. Which of the following software programs can be used to prepare documents such as invitations, call
cards and banners:
a. Spreadsheet
b. Word processing
c. Data base
d. Desktop publishing (4 marks)
END OF EXAMINATION
Page 5 of 5