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    Julie Anne Tasic
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    Effective communication skills are important for understanding others, solving problems, building trust, and decision making. There are many ways to communicate including spoken word, visual images, and body language. Communication barriers can occur due to emotions, distractions, disabilities, language differences, and cultural differences. The 7C's of effective communication are completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness. Managing emotions and applying the 7C's can help improve communication.

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    Effective communication skills are important for understanding others, solving problems, building trust, and decision making. There are many ways to communicate including spoken word, visual images, and body language. Communication barriers can occur due to emotions, distractions, disabilities, language differences, and cultural differences. The 7C's of effective communication are completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness. Managing emotions and applying the 7C's can help improve communication.

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    30 views21 pages

    Effective Communication

    Uploaded by

    Julie Anne Tasic
    Effective communication skills are important for understanding others, solving problems, building trust, and decision making. There are many ways to communicate including spoken word, visual images, and body language. Communication barriers can occur due to emotions, distractions, disabilities, language differences, and cultural differences. The 7C's of effective communication are completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness. Managing emotions and applying the 7C's can help improve communication.

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    of 21

    EFFECTIVE

    COMMUNICATION SKILLS
    What is Communication?
    What are the most common ways to communicate?

    SPOKEN VISUAL
    WORD IMAGES

    WRITTEN BODY
    WORD LANGUAGE
    The Communication Process

    ENCODE:
    convert the
    idea or the
    thought into
    DECODE:
    words,
    interpret the
    pictures or
    message..
    body
    language. Feedback from receiver to sender
    Importance of effective communication
    ❏ Effective communication helps to understand a person or situation in a
    better way.
    ❏ It enables us to solve the differences, build trust and respect in the
    organization.
    ❏ Sometimes our message is misunderstood or we misunderstand the
    received message. Effective communication helps us to resolve
    problems from both points of view.
    ❏ Effective communication helps us to connect well with colleagues,
    teachers, parents, etc.
    ❏ It helps us in decision making.
    What makes communication ineffective ?

    Before learning to communicate effectively, we should learn which are the


    barriers of communication that make communication ineffective:
    Common barriers to effective communication

     Emotional barriers and taboos.


     Lack of attention, interest, distractions, or irrelevance to the receiver.
     Physical disabilities such as hearing problems or speech difficulties.
     Physical barriers to non-verbal communication.
     Language differences and the difficulty in understanding unfamiliar
    accents, use of jargon.
     Expectations and prejudices which may lead to false assumptions or
    stereotyping.
     Differences in perception and viewpoint, cultural differences.
    The 7c’s of effective communication

    ❏ Completeness
    ❏ Conciseness
    ❏ Consideration
    ❏ Clarity
    ❏ Concreteness
    ❏ Courtesy
    ❏ Correctness
    The 7c’s of effective communication: COMPLETENESS

    ·Message is complete when it contains all


    facts the reader or listener needs for the
    reaction you desire.
    ·Communication senders need to assess
    their message through the eyes of the
    receivers to be sure they have included
    all relevant information.
    ·Provide all necessary information.
    ·Answer all questions asked.
    ·Give something extra when desirable.
    The 7c’s of effective communication: CONCISENESS

    ·Eliminate wordy expressions.


    ·Include only relevant statements
    ·Be focused.
    ·Shorten & avoid long explanations.
    ·Avoid gushing politeness.
    ·Avoid unnecessary repetitions:
    -Use short forms for the second time.
    -Use pronouns.
    The 7c’s of effective communication: CONSIDERATION

    Consideration implies “stepping into the


    shoes of others”: know the
    audience’s view points, background,
    mind-set, education level, etc.

    Make an attempt to envisage your


    audience, their requirements,
    emotions as well as problems.

    Ensure that the self-respect of the


    audience is maintained and their
    emotions are not at harm.
    The 7c’s of effective communication: CLARITY

    ·Emphasize one specific message, goal


    or idea at a time.
    ·Avoid vagueness.
    ·Avoid technical terms which may be
    hard to understand.
    ·Avoid the possibility of
    misinterpretation. As much as
    possible, your audience shouldn’t
    have to “read between the lines”.
    The 7c’s of effective communication: CONCRETENESS

    · Be precise in presenting
    facts and figures.
    · Use active voice more
    than the passive.
    · Use action verbs to make
    idea clear.
    · Use of image building
    words where necessary.
    The 7c’s of effective communication: COURTESY

    · Courtesy in a message implies that


    the message should show the
    sender’s expression as well as
    respect the receiver.
    · The sender's message should be
    sincerely polite, judicious,
    reflective and enthusiastic.
    The 7c’s of effective communication: CORRECTNESS

    · At the core of correctness is proper


    grammar, punctuation and spelling.

    · The term correctness, as applied to effective


    communications also mean three
    characteristics:
    -> Use the right level of language.
    -> Check the accuracy of figures, facts and words.
    -> Maintain acceptable writing mechanics.
    Strategies to apply seven C’s of communication

    Emotions should be managed in a


    conversation. If you are getting angry, you
    have to calm yourself by:

    * Speaking to the other person as if you were


    not angry.
    * Avoid the use of the word “you” - this avoids
    blaming.
    * Nod your head to assure the other person
    that you heard him.
    * Maintain eye contact with him.
    https://www.youtube.com/watch?v=m2upjBWRrfU
    Stop communicating ineffectively: Gardener misunderstanding

    What was the


    barrier?

    https://www.youtube.com/watch?v=FK1G1Pho7Ls
    Stop communicating ineffectively: the bear’s list
    https://www.youtube.com/watch?v=m2upjBWRrfU

    What was the


    barrier?

    https://www.youtube.com/watch?v=ixSUBl1WNxk
    And… what about us?

    We must have:

    SELF-AWARENESS
    SELF-CRITICISM

    SELF-EMPOWERMENT
    Have a good communication!

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