Advantages and Challenges To Online Seller During The New Normal Among Selected Students
Advantages and Challenges To Online Seller During The New Normal Among Selected Students
A Business Research
Presented to the
In Partial Fulfillment
By:
Geraldez, Marife A.
Sacares, Joshua E.
2022
TABLE OF CONTENTS
Page
Introduction……………………………………………………………………....1
Definition of Terms………………………………………………………………5
Source of Data……………………………………………………………14
Sample Selection…………………………………………………………15
Statistical Methods……………………………………………………….17
References………………………………………………………………………..19
INTRODUCTION
Now a days the life style of the people is different. People feel uncomfortable and
time consuming for going crowded markets. So, E-Shopping is a boon as it saves lot of
time. Online shopping is a process whereby consumers directly buy goods, services etc.
from a seller without an intermediary service over the Internet. Shoppers can visit web
stores from the comfort of their house and shop as by sitting in front of the computer.
Online stores are usually available 24 hours a day and many consumers have internet
access both at work and at home. So, it is very convenient for them to shop Online. One
of the most enticing factors about online shopping, particularly during holiday season is,
it alleviates the need to wait in long lines or search from a store for a particular item.
Variety of goods are available in online. So, the researcher wants to know the preference
of the consumers. So, one hundred respondents were met and data were collected
Online shopping has become a popular way of shopping for consumers. This new
innovation for shopping not only brings a great number and variety of merchandise to
potential consumers, but also offers a numerous business activities and huge market.
Social media is no longer known only as a media that facilitates its users to present
themselves on the internet but also as a media to sell some products to consumers known
as an online shop. Because of the numerous advantages and benefits, more people say
that they prefer online shopping over conventional shopping these days (Singh &
Kashyap, 2007). Online shopping or marketing via internet is the use of technology
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Online shop on Instagram now develops its function along the updated and the
increase of people's needs. Companies that sell stuffs such as clothes, makeup, shoes have
learned to use the recent technologies like Instagram in order to be able to reach the
potential buyer since almost everyone uses social media these days. Over these past years
E-commerce has developed very fast because of many advantages related to buying on
internet because of easier transaction and lower cost as compared to other types of
shopping. Through online shopping everyone can buy faster, have more alternatives and
can order various product of services with lower price (Cuneyt Koyuncu; Gautum
Bhattacaharya, 2017).
online seller caught the interest of the researchers since online shopping is one of the
social realities in our country today. Researchers evaluated that pandemic brought
strengthen economic recovery in this time of crisis. The researchers believe they would
The researchers have found out through the study that economic recovery through
different initiatives that government provided gives importance to the well-being of the
people. That amidst the current covid 19 pandemic Filipino has that strong foundation to
2
Statement of the Problem
This study aimed to assess the stand of 100 respondents on the beneficial part or
online selling to the lives of the students in St. Cecilia's College. Specifically, the
1.1 age;
1.2 gender;
3
Significance of the Study
The researchers believe that this study will not only yield data that will be helpful
To Online Sellers. This will teach them on how to inform the community about
the advantages and challenges with online selling. And provide them with immediate
To the Students. It may serve as a guide to those students that will undertake
similar studies. And it can be their source of information to come up with the idea of
To the Future Business Man/Business Women. They can have this study as the
basis if they want to build a business. And it will help them to become more
To the Consumers. The result of this study will let them understand the different
benefits and disadvantages of online selling. To correct their perception about the online
sellers.
researchers, as it helps them to practice their learnings that they gained on their course.
To Future Researchers. This study will help the future researchers as it will serve
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Scope of the Study
The study covers the selected students of St. Cecilia's College. The main objective
of this study is to determine the advantages and challenges to online seller during the new
Moreover, this study considered every respondent personal information and data.
Each respondent is given the same questionnaires. All the data gathered in this study are
Definition of Terms
Students - Refers to the respondents of the study who were studying at St. Cecilia's
Cebu
Review of Related Literature
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Advantages
Internet makes life simple and innovative. People are doing business online and
trade has become easier and faster due to this. Internet provides new ways to promote
business. Website becomes the essence of online business as to show their services and
products. Internet gathers all competitors and consumers in one place. It brings new lane
to promote, advertise products and services in market (Barry Silverstein, 2002, p.3)
Because of the power of the internet, millennials or generation Z are the most
influential people in online selling. Some social media addicts have become online
sellers. They simply purchased the items wholesale, photographed them, and posted them
on social media with their contact information to sell. Being a seller is a simple; you
simply need to monitor your account and respond to inquiries. There is no need to rent a
space because it can be done at home. In this type of business, you do not need to issue
an official receipt or register your business name with DTI because there is no specific
regulation or protection in place at the moment. It is entirely based on trust. Make sure
that the online seller has various proof of shipment or transactions record of various
clients and it is posted at the seller's online page or personal account. Also it has lots of
positive comments and satisfied clients on the page/account and minimal complaints
(Motoomull, 2017). Online buying and selling has become an important part of many
people lives. Students and present rely on the internet to acquire and sell textbooks at
affordable prices, virtual stores allow people to shop from the comfort of their homes
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without the pressure of a salesperson, an online marketplace provide a new and more
convenient venue for the exchange of virtually all types of goods and services
(Shahidan,2016). Online buying, the rate of diffusion and adoption of the online buying
amongst consumers is still relatively low in India. In view of above problem an empirical
study of online buying behavior was undertaken. Based on literature review, four
were studied with respect to online buying. The online buying decision process models
based on all the four parameters were designed after statistical analysis. These models
were integrated with business intelligence, knowledge management and data mining to
design Behavioral Business Intelligence framework with a cohesive view of online buyer
On the other hand, online buyers don't always need to go to the mall to get the
items they want. The product can be delivered via meet-ups or directly to your door
(Motoomull, 2017). Market access is simple. In many ways, entrepreneurs' access to the
market has never been easier. Online marketplaces like eBay and Amazon enable anyone
to set up a simple online shop and sell products in minutes (Nibusinessinfo.com). There is
no time limit for opening. Up selling and cross selling are two key sales strategies you
can use to increase your online sales. Offering products that are directly related to the
products that customer has just chosen to purchase is an example of up selling. Products
with a low cost so that the customer does not have to think about it, and they usually
complement the purchase they have already made, making it an easy buying decision.
You encourage the average basket value to rise by doing so. You can also employ a range
prospects to take action whilst on your site and therefore increase your conversion rate
Challenges
Technical issues such as downtown internet websites of your outages are the
skills, but many of these and processing sales in a brick and mortar environment.
Nevertheless, expertise to overcome this potential problem area. As online security it’s
An e-commerce site will always have an impersonal quality to it, because a real
person is not able to provide a free sample or greet your customer walking through your
online door. Many sites have addressed this challenge by offering the ability to chat
online with a sales representative, video chats and yet another visual touch with an extra
Problem may encounter in online selling. Cybercrime online sellers try very hard
to be trustworthy. But the most online shoppers in the country all online retail entities are
seen as a whole. So, if one seller on a market place sells fake goods, the entire market
place becomes a trap in the eyes of online buyers. Upon closer inspection you will notice
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Maslow Hierarchy of Needs
discussing online selling theory, personal selling can involve an artificial intelligence
with content geared to solving the customer's problem. One of the foundational theories
related to online shopping comes from psychology circles, with the famous Maslow's
Hierarchy of Needs, as noted by Digital.com. Abraham Maslow introduced his five levels
of human needs in a 1943 paper. He indicated that people have five basic needs, which
they address in order of priority: (Physiological needs, Safety and security, Social needs,
Physiological Need
These are basic physical needs like drinking when thirsty or eating when hungry.
According to Maslow, some of these needs involve efforts to fulfill the body’s need for
the foremost essential of needs. If someone is lacking in additional than one need, they
are likely to undertake to satisfy these physiological needs first. For instance, if someone
Safety and security need our about keeping us from harm. These needs include
shelter, job security, health and safety environments. If a person does not feel safe in an
environment, they will seek to find safety before they attempt to meet any higher-level
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needs. This security needs are 11 important for survival, but they are not as important as
the basic physiological needs. For example, in the midst of Covid-19 pandemic online
seller are safe because they can work at home without interacting to other people
physically.
Social needs
Social needs advanced our tribal nature. These are the needs for belonging, love,
affection as well as for relationships with family and friends and companionship. This
need is met through pleasing and fulfilling relationships with others. A pleasing and
fulfilling relationship would imply acceptance by others. Having satisfied their basic
physiological and security needs, people can seek relationships from which the need for
love and belonging can be met. Online sellers interact with many different types of
customers that’s why social needs is about their social relationship to them.
Esteem needs
After the more basic needs have been satisfied, esteem needs become important to
an individual. Once an individual has satisfactory met their need for love and belonging,
they can begin to develop positive feelings of self-worth and self-esteem. Esteem needs
are for a higher position within a group and act to foster pride in their work and in
themselves as individuals. These needs include self-esteem, respect, achievement,
Self-actualization Needs
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pertains to what a person’s full potential is and realizing that potential. “What a man can
be, he must be” is the basis of the perceived need for self-actualization. Maslow describes
Demand Theory
economic principle regarding the connection between consumer demand for goods and
services and prices in the market. Demand theory forms the basis for the demand curve,
which relates consumers' wants to the number of goods available. As more of a good or
service is on the market, demand drops then does the equilibrium price. To put it simply,
the price and output of a good are determined by supply and demand, which act like
It is a theory that explains the interaction between the sellers of a resource and the
buyers of that resource. The theory defines what results in the relationship between the
availability of a certain product and the demand for that product. The law of demand says
that at a higher price, consumers will demand less of an economic good. The law of
supply says that at a higher price, traders will supply more of an economic good. Unlike
the law of demand, Time is important to supply because suppliers must, but cannot
always, react quickly to a change in demand or price. So, it is a must to try and decide
● It states that the higher the price of a product is, all else equal, the less of it will be
●Likewise, the higher demand that occurs, the higher the price will be for a given supply.
●Demand theory places a priority on the demand side of the supply-demand relationship.
framework for entrepreneurship research (Fiet, 2002; Shane, 2000). Entrepreneurs do not
cause change (as claimed by the Schumpeterian or Austrian school) but exploit the
opportunities that change (in technology, consumer preferences etc.) creates (Drucker,
1985). He further says, “This defines entrepreneur and entrepreneurship, the entrepreneur
always searches for change, responds to it, and exploits it as an opportunity”. What is
apparent in Drucker’s opportunity construct is that entrepreneurs have an eye more for
possibilities created by change than the problems. Stevenson (1990) extends Drucker’s
Physiological needs Safety and security Sociall needs Esteem needs Self-actualization needs
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Methods of the Study
Research design
This study will use the descriptive-analytical method which is designed for the
researcher to collect and gather information about the pre-existing situations in a midst of
pandemics. This method enables the researcher to interpret the theoretical meaning of the
findings.
data that describe events and then organizes, tabulates, depicts, and describes the data
collection. Descriptive studies are aimed at finding out "what is," so observational and
survey methods are frequently used to collect descriptive data (Borg & Gall, 1989). Thus,
it is clearly stated above that this method enables the researcher to assess and gather
significant information about the beneficial impact and challenges of online selling on the
Thus, the researcher provides a questionnaire that is divided into three pages.
Page one consisted of the demographic data for the respondent’s profile, including the
students’ age, gender, and educational attainment. Page two and three consist of 10
questions on each page where the respondents were asked to check the box about the
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Research Environment
This study was conducted among the selected students in St. Cecilia’s College-
Research Respondents
The respondents of this research will involve 100 selected students that engage in
online selling from different course attainment as samples from the whole population of
the College levels in St. Cecilia’s College- Cebu, Inc. The inclusion criteria will be male
15
Research Instrument
This study will utilize an online survey questionnaire. The survey questionnaire is
divided into three parts that consist of close-ended questions. The first page concentrated
on the personal profile of the respondents such as age, gender, and educational
attainment. The second page uses the Dichonomous questions that the respondents were
given two choices to choose about the experiences of online selling. And the last page
uses the Likert Scale questionnaire which is very crucial in measuring the respondent's
opinion and attitudes if they strongly agree or disagree regarding the advantages and
challenges in online selling during the pandemic and how does it impact the growth of
Research Procedure
Data Collection
The data gathering was done through a survey questionnaire to answer the
research problems. Thus, the data will be collected using an online survey questionnaire
and the researchers will be responsible to distribute or send via messenger or email the
Treatment of Data
The primary data collected in this study are subjected to certain statistical
treatments and analyses. The data will be tallied and tabulated for the interpretation of
findings. The scale presentation, analysis, and interpersonal of the data will be based on
the weighted mean as shown by the scale ranges as follows, ( Calderon, 1993).
16
The researcher will use mixed statistical techniques and the methods were used
% = f / n x 100
Where: % = percentage
WN = TWF / N
17
The table of equivalent which is the basis of the interpretation of the data will be: ( Tan
2006 )
have limited the scope of this study because the questions were brief and focused on the
benefits and challenges of online selling in the new normal. Furthermore, this study only
included students from St. Cecilia's College-Cebu, Inc. who were selling online during
the new normal. Furthermore, due to the difficulty of selecting and identifying students
who were engaged in online selling during a pandemic, the sample population is
18
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