Provided by The Management Univesity of Africa Repository
Provided by The Management Univesity of Africa Repository
SEPTEMBER 2017
DECLARATION
Declaration by the Student.
This proposal is my original work and has not been presented for a degree in any other
University.
No part of this research should be reproduced without the authors’ consent or that of the
Management University of Africa.
BML/11/00371/2/2015.
This research proposal has been submitted for examination as The Management University of
Africa supervisor.
Signature……………………….. Date…………………………
ii
DEDICATION
This project is dedicated to my loving Parents Dr.Peter Nyawa Mangale and Mrs Josephine
Mwaka Mshenga, my aunt Prof.Patience Mshenga and my friend Joseph Mutinda and Kalabatan
john who have been my great source of inspiration during my research period. They have been a
source of valuable advice and financial support.
I am very grateful for this kind of support and dedicate this to them
iii
ACKNOWLEDGEMENT
My special thanks go to my parents Peter NyawaMangale and Josephine Mshenga who were a
source of both material and emotional support. My aunt Patience Mshenga cannot be forgotten
for her encouragement and love for education .Also my special thanks go to The Management
University for guiding me and providing me with all the necessary materials for writing this
report.
I am grateful for the people who directly or indirectly contributed to the completion of this work.
My sincere thanks go to my supervisor, Mr David Kanyanjua for guiding me giving me the much
needed advice and support in conducting this study. I would also like to thank all my colleagues
especially Joseph and Kalabatan for their encouragement and assistance. I also wish to thank all
respondents who availed me the data used in this report.
iv
ABSTRACT
This study seeks to explore the effects of compensation on employee productivity with specific
focus on Kenya Literature Bureau. The problem that the research seeks to address is the limited
study done on how compensation affects the productivity of employees. The objective will be to
investigate the effects of Compensation on employee Productivity, in Kenya Literature Bureau in
Nairobi. The specific Objectives of the study will be: to evaluate the effects of direct financial
compensation on employee productivity at KLB Nairobi, to determine the effects of indirect
compensation on employee productivity at KLB Nairobi, to examine the effects of Non-financial
compensation on employee productivity at KLB Nairobi. The findings of this study will assist
KLB (South C) and other branches countrywide to formulate acceptable and better compensation
strategies in order to enhance and increase employee motivation and uplifting their morale and
have a positive attitude towards work hence high productivity which results to a high competitive
advantage. The study will adopt a descriptive research design that will enable the use of
questionnaires as research instruments. The target population consisted of one fifty (150)
employees of Kenya Literature Bureau South c Nairobi. These will include management staff,
support staff and subordinate staff in the establishment. Stratified proportionate random sampling
was used to obtain a sample size of 45 respondents. The data will be analyzed using the
qualitatively and quantitatively through the use of SPSS and then put on tables and figures. The
research questions will be answered from the data analyzed where conclusion will be made and
then recommendations. Data will be presented using pie charts, tables, graphs and figures.
v
TABLE OF CONTENTS
DECLARATION ...................................................................................................................... ii
ACKNOWLEDGEMENT ...................................................................................................... iv
ABSTRACT...............................................................................................................................v
INTRODUCTION .....................................................................................................................1
vi
1.5.2 Other Researchers ...........................................................................................................7
vii
2.5.2: Indirect Financial Compensation .................................................................................. 27
3.1Introduction ...................................................................................................................... 29
3.4Sampling Design............................................................................................................... 30
viii
4.0 Introduction ................................................................................................................... 33
ix
4.4.3 Employee recognition to employee productivity............................................................ 46
49
CHAPTER FIVE..................................................................................................................... 52
5.2 Conclusion....................................................................................................................... 53
5.3 Recommendations............................................................................................................ 55
x
5.3.1 Direct Financial compensation ...................................................................................... 55
REFERENCES ........................................................................................................................ 57
xi
LIST OF TABLES
Table 4.2.2 :Salaries and wages paid on fixed date or not ............ Error! Bookmark not defined.
Table 4.2.4: Salary and remuneration reflect work employee output .......................................... 39
Table 4.5.3: Impact of employee involvement in total strategy design strategy .......................... 49
xii
LIST OF ABBREVIATIONS
xiii
LIST OF FIGURES
Figure 16: Impact of employee involvement in total strategy design strategy ............................. 50
xiv
OPERATIONAL DEFINATION OF TERMS
Compensation: is the human resources management function that deals with every type of
Productivity - is output of goods and services per unit of input of resources used in a production
process.
Indirect financial compensation- rewards and services, other than wages and salaries
Direct financial compensations- it consists of pay employees receive in the form ofwages,
Training-Is the procedure of equipping workforces through the necessary abilities to improve
xv
CHAPTER ONE
INTRODUCTION
1.0 Introduction
This chapter will include introduction to the topic under study, It will therefore aim at providing
the necessary information to facilitate an easy understanding of what the study attempts to solve.
To achieve this, the chapter is divided into; background of the study, statement of the problem,
objectives of the study, research questions, significance of the study and finally the scope of the
study.
Farrel and Rusbolt (2011) found that turning into a proficient pioneer is one among the biggest
impediments for numerous Business people all inclusive. Reliable with them, keeping staff
driven and dependable and true may be eminently extreme all through the stages of a startup.
Eisenberger, Fasolo and Davis (2010),argued that those staff Joined together Countries office
sense that they are concerned for by their organization and directors not exclusively have
advanced levels of engagement, in any case that they're a part of mindful with respect to their
obligations, have greater inclusion inside the organization, and zone unit a part of inventive and
beneficial.
They steered that bosses and establishments should reward and back up their staff for the job that
they are doing as a result of this perceived support permits for a lot of faith and job contentment
within the organization. These interpretations results to the fore the connectedness of worker
1
Its relate degree indisputable truth that efficiency of a company relies upon the fulfillment level
of its job drive and indeed a parcel of, on the emolument of specialists (McCollum, J. S., 2011).
As a result there has been a great intrigued inside the evaluation of stipend factors of laborer as
Steady with Perry (2007) the thought of recompense has pulled in sizable consideration over
later a long time and has gotten to be a essential goal of human asset administration. He
demonstrated that Human Asset Administration arrangements zone unit right now being planned
to expand structure integration, laborer commitment, adaptability and quality of labor. Meyer
and Smith (2007) found out that remuneration and specialist fulfillment drive efficiency, by
implication making benefit for a company. To them, these are stipulations for employee’s
maintenance.
They conjointly found out that organizations with higher specialists maintenance rates range unit
actually higher at holding data, which may result in higher execution and benefit for the
business. Steady with Meyer and Smith (2007), remuneration factors improve laborer fulfillment,
cut back the esteem of workers turnover, construct entirety devotion with specialists relate
decreed position the corporate as a pioneer of choice that draws capable persons to the
establishment. It’s common information that nearly all workers disturb for higher situations of
Workers range unit interminably on the post for promotions on what they depict as higher
occupations. These laborers range unit able to take off their occupations for distinctive
employments. Others utilize their blessing employments to create the required abilities and
information, a request for numerous employments. Managers conjointly put in numerous locks in
conditions of benefit and check out to make solid work environments in an endeavor to realize
2
the commitment of specialists. (McCollum, 2011). It is relate degree undeniable reality that
efficiency of a company depends upon the fulfillment level of its work drive and indeed a part of,
As an outcome there has been a countless concern inside evaluation of remuneration factors of
specialist as they influence on productivity. Reliable with Perry (2007) the thought of
recompense has pulled in sizable consideration over later a long time and has gotten to be a vital
approaches region unit at the moment are planned to maximize structure integration, laborer
Meyer and Smith (2007) found out that remuneration and laborer fulfillment drive efficiency, by
implication making benefit for a company. To them, these are stipulations for employee’s
maintenance. They conjointly found out that organizations with higher laborers maintenance
rates region unit actually higher at holding data, which may result in higher execution and benefit
for the business. Reliable with Meyer and Smith (2007), recompense factors progress worker
fulfillment, cut back the esteem of workers turnover, and construct entirety devotion with
laborers relate degreed position the corporate as a pioneer of determination that draws capable
It’s common information that nearly all laborers disturb for higher conditions of benefit, though
managers complain of moo efficiency. Specialists range unit interminably on the post for
promotions on what they depict as higher occupations. These specialists range unit able to take
off their employments for distinctive occupations. Others utilize their blessing occupations to
create the required aptitudes and information, a request for numerous occupations. Managers
3
conjointly put in numerous locks in conditions of benefit and check out to make solid job
Kenya Literature Bureau emerged from East African Literature Bureau that was formed in 1947
by the British High Court. It then proceeded to be a subdivision in the Education Ministry in
1977 during the time where the East African Community wound up; and a government body in
Kenya Literature Bureau is a national publisher whose major concern is to establish superior
studying materials at a pocket friendly price promote local authors and maintain stockholder
value. K.L.B has published more than 800 book titles in various subjects for the local and
intercontinental markets and nearly all of their published books are accepted by the Education
ministry.
K.L.B dedicated to unbeatable client service, clearness and answerability, unrestricted policy and
It is composed of high qualified and knowledgeable staffs that practice up-to-date expertise in
publishing, manufacture and publicizing sections. The Organization has lately invented a
Customer Care Centre on Kijabe Street; and one can now easily access its services in the web
4
1.2 Problem statement
While remuneration is apparently one in each of the key drivers of Productivity and one in each
of the first considered zones, questions are strong by atomic physicist, (1957) and Armstrong
(2008) on the viability of remuneration. They contended that, though need of it causes
discontent, its arrangement doesn't lead to enduring inspiration. The results of remuneration on
efficiency change from organization to organization Most of the individuals are affected by cash
a least of for his or her fundamental wants and needs (DeNisi and Griffins, 2008). Laborer
productivity through stipend is in numerous shapes together with pay raises, execution rewards,
commissions, share and distinctive assist preferences like excursions, cars and distinctive
This remuneration framework is classified as either direct monetary payment or indirect financial
disbursements (Dessler, 2004). Nelson and Spitzer (2003) says that in recent job air, there's extra
alteration and vulnerability, there's hyperbolic would like for authorized specialists, there's decay
in antiquated motivating forces, there's rise of nontraditional motivating forces and there's
Studies have conjointly shown that recompense packages and also the ways of administration
have an effect on worker productivity, (Bowen, 2000). Scholars have centered on contentment,
(Kosgei, 2011). But none has researched on worker compensation at Kenya Literature Bureau.
It’s not very clear what ways were wont to confirm worker compensation, what direct and
indirect monetary packages were offered at K.L.B and their outcomes on worker productivity,
the non-financial advantages offered and their impact on worker productivity and last the full
5
rewards and their impact on worker productivity. This study can sought-after to handle the
Bureau.
The general objective will be to establish the effects of compensation on employee productivity
K.L.B Nairobi.
K.L.B Nairobi.
Nairobi.
ii. What is the effect of indirect compensation on employee productivity at Kenya Literature
Bureau?
Literature Bureau?
iv. How does total reward affect employee productivity at Kenya literature Bureau?
6
1.5 Justification
The findings of this study will assist K.L.B Nairobi and other branches countrywide to formulate
better and acceptable compensation strategies in order to enhance an affirmative outlook among
employees and motivate them toward doing their work hence a better service quality and a high
productivity.
This study will be of significance to other researchers by assisting them have a better
understanding of the subject under study for relevant resources in the future. This can be done
through identification of gaps in knowledge and offer recommendations for further studies.
The study will explore the effects of compensation on employee productivity, a case study of
Kenya Literature Bureau located at South C in Nairobi. The population targeted will be 150
employees that will include the Management Staff, Support Staff and the Subordinate Staff. The
The chapter will lay the study background from which the research problem is determined and
set precedence in coming up with the research objectives and research questions. The reasons as
to why the study is being done and the scope it will cover are also done. The factors that will
make the research study challenging are also identified in this chapter.
7
CHAPTER TWO
LITERATURE REVIEW
2.0 Introduction
This chapter will present an analysis of literature related to this topic under study. It will focus on
the variables discussed in the earlier chapter. The chapter therefore aims to provide the
researcher with a clearer perspective of the study area, from the point of view of other
researchers as well as scholars. The researcher aims to develop an understanding of the gaps that
exist in the study area with the main aim of trying to cover those that fall within the scope of this
study. To achieve all these, the chapter covers the following: theoretical review, critical review,
This is focused on the relevant theories that the study is premised on that helps in informing the
Behaviorist B.F. Skinner, (1953) determined the reinforcement hypothesis, one in each of the
most seasoned theories of motivation, as how to explain laborer behavior and why we have a
behaviorism, or conditioning. The theory states that "an individual’s behavior could be an
introduce of its results" (Administration Consider Direct, 2013) Reinforcement theory outlines
that a reaction taken after by a gift is extra possible to be futuristic and repeat itself (Thorndike's
Law of Impact). The suggestion for remuneration administration states that the top laborer
8
execution followed by money related remunerate can make future high execution extra probably.
By an equivalent token, high enactment not taken after by a gift can make it less likely inside the
future. The theory emphasizes the significance of an individual really encountering the
remunerate.
Unlike reinforcement theory, expectancy theory (Vroom, 2014) centers on the connect amongst
recompenses and deeds (instrumentally sensitivities), in spite of the fact that it highlights
anticipated (rather than skilled) recompenses (i.e., enticements). Inspiration is moreover a work
of other two variables: hope, the alleged interface between exertion and execution, and valence,
the anticipated esteem of results (e.g., recompenses). Compensation frameworks vary concurring
to their influence on these motivational mechanisms. In general talking, pay frameworks vary
furthermost in their effect on instrumentally: the seen interface between behaviors and pay too
alluded to in the pay writing as "line of prospect." Valence of reimbursement results ought to
stay the same beneath distinctive pay frameworks. Anticipation perceptions frequently have
2.1.3Equity theory
Equity theory recommends that laborer discernments of their contributions towards the
organization, what they get correspondingly, and the way their come -commitment quantitative
connection compares to others in and also out of the organization,' confirm in any case honest
they get it their business relationship to be (Adams, 1963). Recognitions of imbalance region unit
anticipated to cause staff to require activities to revive value. Tragically, a few such activities
(e.g., stopping or need of participation) might not be valuable to the organization. Equity theory
9
centers on 2 sides: the input and hence the result. Associate degree worker compares their job’s
inputs with associate degree outcomes quantitative relation. If the worker perceives difference,
he or she he can act to correct the inequity. The worker could lower productivity or cut back the
standard of their job. Persistently inequities will cause a rise in absence and even resignation of a
Polyglot (2010) examined however a corporation addressed the issue of pay cuts to its staff and
hence the effects on high embezzlement rates and perceived equity. 2 organizational units got V-
day panoptic pay cuts. A 3rd unit did not receive a salary cut and served as an effect cluster. The
clarifications for the pay cuts were being addressed in a few ways that to the 2 pay-cut groups.
Inside the "satisfactory clarification" pay-cut cluster, administration given an enormous degree of
information to illustrate its reasons for the compensation cut, and conjointly communicated
imperative penitence. In qualification, the "insufficient clarification" cluster got plenteous less
information and no sign of compunction. The management cluster received no salary cut (and so
no explanation).
The crowd in control and the two pay-cut individuals began with same thievery degrees and
equity opinions. Later after the pay cut, the thievery rate was 54% higher in the acceptable
explanation cluster than in the control group. Though, in the "inadequate clarification" condition,
the embezzlement rate was 141% compared to the control group. In that circumstance,
conducts.
Cowherd and Levine (2012) used an illustration of 102 trade units in forty one firms to look at
whether or not the measurements of the pay difference amid the lowest level workers and high
administration had any effect on the item quality. Cowboy and Levine guide that laborers
10
regularly compare their pay to those of higher places inside the organization composition. In case
the subordinate specialists feel disproportionately handled, they'll get to cut back their effort to
realize value. Quality, in their study, was sketched out as client recognitions of the standard of
They also theorized that further role, or residency actions, like openly giving to help other
people, following the spirit instead of letter of rules, and adjusting some of the errors that will
usually discharge notice, would be minimal surely once pay differences amid hourly and high
social control laborers were enormous. Their results backed up this theory, proposing that
organizations got to be extra careful that they not disregard the potential antagonistic mental
Millea (2012) reports observational prove around the bi-directional connection amid employee’s
benefits and productivity, in specific putting in the nature of the benefits setting prepare in
various nations. The experimental proof of this paper as well as that of a more detailed study for
Germany (Millea, 2006) may be understood in the light of value reimbursement, i.e. clarifying
competence as resulting from specific stipend levels, for given features of the work advertise for
Karanja (2005), carried out a research on the impact of training on personnel enactment and
initiated out that preparing is contributing on individuals to empower them perform way better
and enable them to make the leading utilize of their natural talents. He proceeded expressing that
11
the influence of organizing on personnel is critical in administration which when appropriately
Kamau (2006), on the impacts of degree of training on employee Productivity wrote that
superiority of employees plus their advancement through training and education is one major
recruit and keep great workforces, it is good approach to contribute in the improvement of their
abilities so that they can increase their abilities so that they can increase productivity. Training
should cover both new and existing workers to offer assistance alter to quickly changing work
necessities.
Mkawale (2008), carried out a research on the impacts of worker training on group enactment in
checked as an resource Or maybe than an obligation in spite of downsides it may have. Training
improves organization profitability, reduces its costs, increases commitment and inspiration of
rewards. Recompense frameworks that remunerate individuals forthrightly based on how well
they perform their employments are known as pay-for-performance plans (Berger, 2009). These
could yield such shapes as “commission plans” utilized for deals work force, “piece-rate
systems” utilized for production line laborers and field hands, and “incentive stock choice (ISO)
plans” for executives (Dunn, Mercer, Carpenter, & Wyman, 2010) and other representatives
(Bread cook, 2012). However, rewards connected to execution require not be money related.
Typical and verbal shapes of acknowledgment for great execution can be exceptionally
12
2.2.2 Direct financial compensation and employee productivity
Direct monetary stipend could be a reward / punishment is named the incomes or wages square
measure paid regularly by the due date fastened. In line with the understanding that, wages or
pay rates taken also as a installment inside the sort of cash in money or in a comparable way
gotten by specialists of the usage work, (Baker, 2012).One purpose of someone as Associate in
Nursing laborer of an organization is to gain budgetary pick up inside the sort of compensation
or remuneration. Gotten compensation to fulfill essential needs like nourishment, wear and
lodging. Each company in significant to the number of compensation paid to the laborer ought to
be conceivable, so rock bottom wage that's given to fulfill the prerequisites of their life
(Kanzunnudin, 2007). A few financial specialists opine concerning the means of wages.
Implicit contract show briefly illustrated that the compensation of professionals in a company is
decided by the contract between the boss and the union. This implies that in the nearness of solid
unions, wage rates cannot be effectively changed as in a superbly competitive showcase. Coming
Insider-outsider models consider that the markets for products and labor markets are blemished.
In the labor advertise there is a union and a generally constrained number of undertakings, the
wage rate is decided from the collective contract assertions between unions and managers. Union
members called insider and who are not in a union called the outsider. Compensation
determination with the contract likely to be higher than was the case in a superbly competitive
showcase.
Wage flexibility is the primary subject of the economy, are generally found in the literature
related to the provision of motivating forces given by the company. A number of theoretical
13
models have created a clarification of how the company ought to plan compensation plans to
energize employees to work for the benefit of the corporation. The decision is put a few exertion
significantly (Umar, 2012). Giving wages recompense is the most difficult errand for the
industry, is too the most significant viewpoints for laborers, because of the sum of wages reflects
the estimate of the value of their work among the specialists themselves, their families and
communities. Wages are exceptionally imperative for the industry since it reflects the industry’s
endeavors to guard human assets in order to have a high devotion and commitment to the
industry.
Effective wages technique is anticipated to contribute to maintaining the practicality of the work
constrain, the realization of the vision and mission, as well as for the accomplishment of work
Shields (2007) sights basic recompense as a vital portion of overall pay that is immovable and
portion of the add up to pay for subordinate staffs. It too acts as a yardstick for other currency
motivating forces such as revenue sharing, which is communicated as a rate of essential pay.
Essential pay makes a difference to draw in and hold representatives. Representatives utilize
essential pay to compare their work offers instep of utilizing inborn recompenses and other
rewards not captured in the formal organizational system up to counting work security. In a
competitive market, organizations pay over the showcase rates to hold their employees.
14
2.2.3 Indirect financial compensation and employee productivity
The primary effect of fringe benefit is to retain the employee in the organization. The practical
competition with the organizations, preservation of some degree of labor management peace in
will produce varying values e.g. paid vacation is presumed to provide a mental and physical
respite that generates increased interest and activities on the job. Life insurance reduces worry
about one’s family security and thus leads to greater concentration upon work. Company
cafeterias promote the eating of balanced meals thus reducing fatigue in the late afternoon.
Medical services help to keep the employees in good health therefore reducing absenteeism. The
returns of employee benefits to the company can take various forms, these includes; More
effective recruitment, improved morale and loyalty, good public relations, reduced influence of
unions and reduced threat of further government intervention (Flippo, 2014).The dollar return
from employees benefits is almost impossible to measure. Worker benefits and motivating forces
propel workers to endeavor for a higher level of productivity. It enables the organizations to
attract and retain competent career personnel and it encourages all employees to work
(Okumbe, 2011).
Benefits should be viewed as an investment on the part of the employer. Soft returns delivered
goodwill. Difficult returns, which tend to have a more quantifiable impact on a company’s
bottom line, incorporate worker attraction, retention and efficiency (Leopold, 2010).Offering
more flexible work arrangements has been helpful for retaining best female employees. Other
15
firms may need to find other ways to reduce voluntary turnover (Susan & Schuler, 2010).
Sabbaticals are benefits that some companies offer to prevent employee burnout. Numerous
businesses are starting to offer vacation advantage to hold skilled workers. Workers are
permitted time off to rejuvenate; and the manager spares cash by holding ability rather than
investing funds to supplant workers who end up quitting the organization (Knudson, 2006)
The non-financial rewards incorporate job design, the working atmosphere, career improvement,
training, cooperation and also acknowledgment. Work plan points are usually focused at
improving worker fulfillment and finishing organizational goals and objectives by planning the
content, strategies and association of jobs, according to the preference and capacities of various
employees. The job design can demonstrate a very good role in encouraging the worker by
planning the tasks in a manner that are curiously and challenging as well. A sytematically
planned work can increase the worker morale and motivation by making monotony and work
redundancy less, (Georg &Rastogi, 2007). The perceived work requests, job control and social
support through work design eventually leads to more efficiency. Work plan might be continued
by adequately executing the Human Resource involvements like revolution of work, work
improvement and extension of work. These intercessions are supportive in relation to making a
job more challenging with changing the work hence uplifting the workers stimulation and
enactment. Alternatively, adaptable work plans, work delegation and working from home
moreover encourage the worker and are supportive in their day to day existence in the
organization. The adaptable work plan permits the worker to decide when to arrive and also what
time to leave and to perform their duties amid the core time. In work sharing, two workers can
share their obligations on one work and working from home propels the worker by encouraging
16
them to work two to three days a week while at the comfort of their homes, (Bohlander& Snell,
2014).
commitment and execution. It uplifts the worker inspiration and hence fosters efficiency. A
working atmosphere where workers feel that they are in charge and they have reasons for doing
work and get pleasure from doing their work propels the worker. In working atmospheres where
representatives aren’t given with satisfactory assets, tools, training, programs and supplies lead
The wasteful working environments which include well-being issues like impoverished
ventilation, seating, lighting and commotion may cause discomfort and lessen the yield, Hughes,
motivation and efficiency. A solid work put which is made by utilizing ergonomic furniture and
accessories, lightning and useful plan will decrease trouble and progress generation. Lack of
praise, acknowledgment and advancements in the working atmosphere influence the inspiration
of workers. The nearness of violent and destructive workers moreover impacts the employee’s
relationship with other colleagues negatively. As a result, the non-appearance rate increments
and they are less likely to continue with the work, Roeloelofsen, (2012). Relationship with other
colleagues, rise to openings for advancements, obligation and independence are too components
move forward working circumstances in arrange to increase efficiency hence propelling the
employees. Since workers arent robots so the work environment ought to have an exercise center
17
The lack of career development openings influences inspiration and performance. In the event
that workers are given openings for creating their careers by adjusting abilities, innovations and
competencies fundamental for performance improvement and advancement, they usually feel
workers can be impelled in the event that their desires concerning the objective achievement are
connected with the particular activities on the portion of administration. Consequently, employee
inspiration will increment with the realizing that the progress of activity will not as it were lead
to achievement of objectives but comes about in more noteworthy probabilities for their
advancements. The arrangement of openings for training and development of establishments can
persuade workers, Armstrong, (2011). Organizations usually put more emphasis on creating their
representatives and improving their motivational viewpoints like self-esteem and self-
actualization. Hence, they can attain the most favorable performance and hence achieve set up
goals.
Equal prospects for career progression and “reasonable” payment framework and preparing may
increment the inspiration of employees. There is a good relationship between training and
benefits, promotions and acknowledgment spurs the worker to adjust to modern aptitudes and
innovation at the training program that begins with a needs evaluation and at that point
irregularity between real and standard execution of trainee is analyzed. Afterward on, preparing
targets are made. After deciding who needs the training and what type of training ought to be
administered, the training package is actualized. The final step of the handle is to assess the
adequacy of training programs. Training impacts a positive effect on the worker execution.
18
Concurring to Naveed, (2012), acknowledgment and recompenses usually contain coordinate
the common affirmation or authorization of a specified event or execution (Petresca and Simon,
educated or official affirmation of a characters behavior and exertion that specifically underpins
the accomplishment and organizational objectives and values and ordinarily has been past typical
exertion towards the establishment’s objectives. It concludes the act of giving uncommon
physically or mentally or both. It is really one way of managing with the representative
Not all workers are spurred to execute past the basic least with financial motivating forces by
rewards can be very encouraging making a difference to set up certainty sentiments and
fulfillment on portion of the worker. Observational studies appear that workers who get
acknowledgment at their place of work result in higher self-esteem, self-confidence and also an
actuated feeling and eagerness to take up new challenges while grasping developments (Allen
&Kilmann, 2011). Workers who sense acknowledgement frequently go over and past the
organizational desires and are probable to remain in the organization Welsh , (2012). Such
workers gotten to be positive approximately themselves and as a result of their positive self-
esteem, they end up getting to be the most excellent and dependable workers in the organization.
19
This further deciphers into more prominent performance requiring negligible supervision. A few
acknowledgment in different ways extending from the arrangements of gifts cards, certificates,
shopping vouchers, ‘thank you’, commend suppers, trophies, career progression opportunities,
training's, appreciating thoughts and regard where it merits, Nolan, (2012). Establishments have
indeed formulated acknowledgment programs such as ‘employee of the month year plans and
long service awards.’ Studies show that failing to incorporate acknowledgment as a component
case the slightest costly Corby, (2005) and however it evokes more benefits from workers.).
The point of total remunerate is to expand the mutual influence of an enormous shift of
compensate grasps everything that employee’s worth inside the business relationship. In keeping
with O’Neal (2008), a total compensate methodology is crucial to explaining and outlining the
issues made by achievement and maintenance since it makes a piece expertise that meets the
prerequisites of specialists and energizes them to exhaust extra effort. The significance of total
reward is making a troublesome work climate amid which individual’s square measure ready to
utilize their aptitudes to attempt and do significant jobs that they're shown appreciation is likely
Concurring to Armstrong (2006), the advantages of a total reward approach exemplify a joint
impact of various sorts of rewards makes a more profound and enduring effect on the inspiration
and worker engagement. Moreover, the utilization connection made by a total remunerate
20
approach makes the most use of relative additionally as value-based rewards and hence allure
extra to laborers. Other than, a framework of total rewards grants adaptability to fulfill person
needs as relative rewards ties specialists extra effectively to the organization as a result, they
reply those uncommon person needs. Relative rewards conjointly convey a positive mental
contract and this will work a human within the achievement market that is distant harder to copy
Hutcheson (2007) conjointly came to an agreement that organizations that does total reward
methodology square degree prepared to set up a specific set of rewards to back the
establishment’s business entirety and permits the institution to draw in and hold qualified work
force. In keeping with him, it gives a guide for the time unit work to audit and enhance the whole
rewards offerings and conjointly gives a straightforward and steady communication device to
incite workers of the total cluster of rewards. Creating and actualizing add up to remunerate
technique may be a crucial structure intervention that needs prime administration support. It’s
vital for prime administration to create strong connection among the organization and workers to
meet the persistent dynamical needs of each party since the workers square degree seen as vital
ensuring that organizations provide the correct sum and combination of rewards to the adjust
people, at the accurate duration of time, and for the adjust clear reasons.
Managers are moreover expected to deliver esteemed rewards, evidently linked to the indicated
behaviors and seen as honest and reasonable (Mullins, 2010). Prime supervisors shouldn't
exclusively verbally advocate the procedure or basically mirror the compensate frameworks of
elective organizations in any case they must attempt to encourage the rectify blend of financial
21
and non-financial recompenses to inspire their constrain towards accomplishing their vital
objectives. As Morris (2006) places it, administration ought to purposely deliver a bespoke total
reward technique to comprehensively deliver a program that most closely fits their particular
human capital and trade strategies as this separates the organization from competitors.
Administration ought to conjointly recognize the exceptionally truth that including laborers
inside the style of the whole remunerate methodology increase their acknowledgment and
commitment towards successful execution. It’s conjointly terribly imperative for managers to
think almost their outside climate and add up to remunerate technique expresses in simple in any
case capable terms in any case organizations should to contribute their assets, strengthen their
perform and gives them the facility to impact their performance. Wilson (2014) on the inverse
hand, states that an effective compensate procedure would affect totally on behavior once they
square degree critical and important to specialists backed the organization’s destinations and
getable objectives, open and should be communicated all or any and not bolstered competitive
battles inside the work and adjusted between adscititious and intrinsic rewards. The United
Kingdom cabinet work environment (2007) diagrams that in creating an entire remunerate
technique, objectives, capability to provide and support changes in add up to remunerate take
after and key measures of victory. They more set that there ought to be associate degree
understanding of what spurs people, in any case they contribute to structure victory, the
competences and capabilities required the standards and ethos required to secure tall execution,
this time unit methodology, the approach key time unit programs square degree focused on and
22
the way current add up to rewards square degree seen by laborers. Once these, a collection of
total remunerate programs, arrangements and hones might be created for arranged enactment.
When making a choice that of the various rewards to incorporate inside the total reward
procedure, leaders ought to weigh the qualities and shortcomings of each compensate
furthermore as considering the sort of synergies this will be created by combining these rewards.
Being aware of the rewards inclinations and also the worth of rewards as seen by the force aids
organizations modify the remunerate parts to draw in and hold the required capacity combine
(Morris, 2006).
The UK cupboard Office’s Pay and men Reform Team (2007), created a total Remunerate Model
that organizations particularly open foundations will embrace to be prepared to attract, empower
and hold the foremost conventional and successful men. The Armstrong Total Reward Model on
the opposite hand combines the effect of two major classes of compensate: value-based rewards
and relative rewards. The value-based rewards are noticeable rewards emerging from exchanges
between the pioneer and staff with respect to pay and edges. The relative rewards on the inverse
hand, are insubstantial rewards included with learning and improvement and work ability In
keeping with Armstrong (2006), pay and benefits; represent value-based rewards that are cash
and alien in nature and are fundamental to recruit and hold workers in any case will basically be
followed by competitors. Alternately, relative rewards are non-financial and improve the worth
of value-based rewards
According to Thompson (2012), scholastic degree investigation of the different total reward
models appears that almost of those models have certain common features as an case, all of them
show up to be holistic in nature. That is, they appear to shake the total work esteem suggestion
design scholastic degree cluster of money related and non-financial rewards. These total
23
compensate models are as a rule modified in such in any case that they are custom-made to suit
scholastic degree organization’s claim culture, structure, and work method and trade
They in addition appear to be vital and integrative. This is as a result of these total compensate
models bring into line all aspect of rewards to business methodology and are coordinates with
totally diverse unit of your time approaches and practices parts of significantly, the different
components show up to complement each other though the total remunerate models planned by
Thompson (2012), seem parts of people-oriented, hence recognize that workers are the key give
of property competitive advantage and target what they esteem interior the utilize connection,
they in addition show up custom-made and distinctive. They so set up flexible blend of rewards
that gives distinctive and are higher outlined to meet employees' needs. These models utilize
different rewards to make a vigorous and competitive pioneer total that serves to distinguish the
organization from its competitors. Coordinate financial stipend depicts the remuneration and
wages paid to staff for the administrations advertised interior a set sum of your time. There are
set measures by unions that guard staff from abuse from bosses and so accomplish the objectives
of great remuneration. The literature doesn't capture the ways in which within which the
Direct monetary compensation depicts the wage and wages paid to staff for the services offered
at intervals a set amount of your time. There are units set standards by unions that shield staff
from exploitation from employers and therefore attain the goals of tight compensation. The
literature doesn't capture the ways in which during which the direct monetary compensation
impact on the productivity of staff. Indirect monetary compensation presents the advantages like
24
leave; insurance and tuition compensation that area unit meant to inspire and retain staff. this
could not have fast impact on the productivity of staff however makes staff to range the goals
and objectives of the corporate and not the wage and remuneration ones attracts from there.
There’s lack of the length such compensation will desire impact on the productivity of staff. The
non-financial compensation area unit the rewards that don't seem to be financial like operating
atmosphere, training, career development and recognition that are the motivating factors that
enhance worker productivity. The studies didn't clearly indicate the however every of the factors
guarantee productivity of staff Total remunerate is with respect to amplifying the combined shift
commitment. It’s included with those things that employee’s worth inside the business
relationship that's terribly crucial in making a piece skill that energizes staff to fulfill their work
wants. The study didn't articulate in any case total reward will relate to elective worker has to
The conceptual framework will include the independent variables which consisted of direct
Reichel and Ramey (2007) see conceptual framework as set of thoughts and philosophies gotten
from important field of inquiry and utilized to structure consequent presentations. Conceptual
system includes forming ideas around relationships between factors in the study and showing
25
Figure 1: Conceptual Framework
Non-Financial Compensation
Total rewards
26
2.5 Operationalization of variables
Direct financial compensation is sometimes usually restricted to the direct money advantages
that is received by the staff on monthly, bi-monthly or on a weekly basis for what they offer as
workers of a given establishment. It might even be within the kind of stock bonus remunerate,
wherever workers of the business area unit given the chance to possess shares within the
establishment they work for and at the top of each year they need the chance once more to
achieve some divided within the kind of equity on their dividends thus once direct monetary
compensation is emphasized properly within the organization it will facilitate enhance worker
productivity.
Indirect compensation or worker advantages are parts of remuneration given additionally to the
assorted styles of money pay. They additionally embrace things that don't seem to be strictly
remuneration like annual holidays. Organization uses it mostly to facilitate its enlisting effort or
influence the potential of staff returning to figure for an organization, influence their keep or
produce larger commitment, uplift employee morale, scale back absence normally and improve
worker productivity.
Non-financial compensation encompasses all other ways of compensating employees other than
cash for example paid holidays, business trips, recognition, health insurance, flexi times and also
27
promotions. When these are carefully implemented they can help enhance employee
productivity.
The aim of total reward is to make the most out of the joint impact of a wide extend of
remunerate components on inspiration, commitment and work commitment. Thus, total reward
grasps everything that employee’s esteem in the work relationship. Agreeing to O’Neal (1998), a
total reward technique is basic to expressing the issues made by enrollment and maintenance as it
creates a work involvement that meets employees needs and empowers them to exhaust extra
exertion.
This chapter will examine different literatures in relation to effects of compensation on employee
financial compensation and total reward and how they impact on productivity. The chapter
further presents the scholarly gaps identified, the theory used in the study and a conceptual
framework that differentiates the dependent from the independent variables of the study.
28
CHAPTER THREE
3.1Introduction
This includes research design, target population and the sampling procedure. It also dealt with
data collection instruments and procedure, validity and reliability of the instruments, data
3.2Research Design
Research designs refer to the in general plan on how to answer the research question. It alludes to
the overall procedure chosen to integrate the different components of the consider in a coherent
and systematic way, subsequently, guaranteeing successful address of the research issue.
research purpose with the economy if procedure. The research plan that was embraced for this
study was descriptive study that determined the impacts of compensation on employee
productivity in Kenya Literature Bureau Nairobi. This plan enabled the researcher to use both
quantitative and qualitative research strategies in data collection, analysis and interpretation.
3.3Target Population
This included the individual or group subjects from which the study samples are taken from by
the researcher (Mugenda&Mugenda 2003). The target population of the employees in this
research will be 150 employees of Kenya Literature Bureau. They will include the Management
staff, Support staff and the Subordinate staff. This is represented in the table 3.1:
29
Table 3.1: Target population
Management Staff 40 26
Support staff 74 49
Subordinate Staff 36 25
3.4Sampling Design
Sampling is the process by which a comparatively lesser number of persons, objects or occasions
is highlighted, selected and scrutinized in order to find out something about the whole population
from which is selected (Kothari, 2001). A sample represents a small proportion of the targeted
population that is selected using systematic forms. The researcher used stratified random
sampling method because it enables generalization of a greater population with a margin of error
that is statistically determinable. A sample size of 45 will be selected representing 30% of the
target population.
(30%)
Management Staff 40 12
Support Staff 74 22
Subordinate Staff 36 11
30
Total 84 45
This study adopted the use of questionnaires as the sole data collection instruments. This is
because this instrument can be administered faster than an interview. Consequently, the
questionnaires composed of both open and closed ended questions. The closed- ended questions
will provide a set of alternative answers for the respondents to pick the one which best fits their
judgment. The open- ended questions on the other hand will be accompanied by empty slots that
will allow the respondents to fill in their opinions in their own words. The questionnaires
therefore will aid in the collection of both qualitative and quantitative data. The researcher also
This study will pretest the questionnaires to establish their reliability and validity. As such, the
test will involve a unit of items drawn from the respective employees of Kenya Literature Bureau
Frankel and Wallen (2006) said that validity relates to the quality attributed to the degree to
which they conform to establish knowledge or truth. It refers to the extent to which an instrument
can measure, or, ought to have measured. It is the accuracy and meaningfulness which are based
31
Concurrent validity refers to a measurement devices capacity to differ straightforwardly with a
measure of the same construct or indirectly with a degree of an inverse construct. It permits
showing that the test is substantial by comparing it with an already valid test. Content validity is
concerned with a tests capacity to incorporate or speak to all of the content of a specific
construct. The validity of the instruments will be done by designing the questionnaires and
consulting the supervisors of the contents. Adjustments will be made according to the advice of
the supervisor.
This study will use the test-re-test method to determine the reliability of the research instruments.
This will involve administering the questionnaires to the eight respondents twice in a span of one
week. The researcher will then compare the results of the two events to check for any correlation
between the responses, (Kumar, 2005). The test/retest method is preferred because it is easier to
This is the procedure of collecting, modeling and converting raw data with the aim of
emphasizing helpful data, signifying, conclusion and supporting the final decion (Kothari, 2001),
the purpose of data analysis is to prepare crude data into interpretable design. The data will be
analyzed by using quantitative and qualitative techniques. On qualitative technique data was
analyzed through explanatory notes while, in quantitative techniques the researcher will use
32
3.7 Ethical Considerations
This study will involve human subjects, thus ethical considerations will be highly considered.
Rosenthal (2004) defines ethics in research as the ability of a researcher to report exactly what
happened .It involves maintaining honesty and discipline in conducting and reporting scientific
There will be respecting the privacy of participants by assigning them unique identifier codes to
protect their identity and the responses that will be given. The study will generalize the findings,
Participants will be informed and their consent will be sought for the drive of this study. The
informed consent will include expected duration of research and right of participants to decline
This chapter discusses the methodology that will be used in this study; it has critically analyzed
the research design, target population, the sample design, data collection techniques, validity and
CHAPTER FOUR
4.0 Introduction
This chapter focuses on decoding the data collected according to the variables under study. The
presentation of data is done in respect to the following sections; demographic information, direct
33
financial compensation, indirect financial compensation, non-financial compensation and total
rewards
4.1.3 Gender
The gender of the respondents from the study indicated that there were 28 men and 17 women
from the 45 total participants.
From the data recorded it was noted that men were more at 62% and women were less at 17%
meaning it was male dominated population.
4.1.4 Age
The researcher explored the age of the participants and established the following findings
according to the data collected;
34
34- 40 years 8 18
Above 40 years 5 11
Total 45 100
Source: Study, 2017
The findings indicated that those employees below 22 years were at 9%, 23-27 at 22%, 28-33
years at 40%, 34-40 years at 18 and then those above 40 years at 11%.
The results indicated that those with secondary education was at 4%, the certificate holders at
18%, diploma at 31%, the holders of bachelor’s degree at 33% and then 14% had post graduate
education.
35
15%
32%
0-2 years
3-5 years
Above 5 years
53%
The findings was clear that those who had worked for 0-2 years were at 15%, 3-5 years at 53%
and then finally those above 5 years were at 32%.
36
Yes No
18%
82%
It was established that 82% agreed that there was fixed and constant monthly salary that
confirmed the existence of direct financial compensation for the services rendered. 18% did not
agree to it indicating that they may be casuals paid weekly or every fortnight.
37
70
60
58
50
40
30
20
18
10 13
11
0
Fixed pay day Sometimes flexible Very flexible Don’t know
It was found out that there was the fixed date for salary and wages according 13%, pay day being
flexible at 58%, being very flexible at 11% and then don’t know for 11%.
38
100%
90%
80%
70%
60%
precentage
50% frquency
40%
30%
20%
10%
0%
strongly agree agree disagree strongly disagree
The response from the participants was that 18% strongly agreed to the salary as sufficient to
make an employee desire to work at K.L.B, 22% agreed to it while 44% did not agree and 16
strongly disagreed with it.
39
40
40
35
30
25 24
23
20
15 13
10
0
YES SOMEHOW NOT SURE NO
The findings from the data collected indicated that the salaries and remuneration reflected their
skills, competencies and work output according to 24%, those who thought it to relatively reflect
their output at 40%, those not sure at 13% and then those who denied were at 23% they did not
give any answer.
40
No
9%
Yes
91%
Yes No
41
40
33
22
5
GREAT IMPACT NORMAL IMPACT LESS IMPACT NO IMPACT
The indirect benefits like health insurance, paid leave etc. have great impact on the morale and
productivity of employees as of 40% of the respondents, 33% termed it to have normal impact,
22 for less impact and then 5 for no impact on financial compensation.
Total 45 100
Source: Study, 2017
42
70
62
60
50
40
30
18
20
13
10 6
0
STRONGLY AGREE AGREE DISAGREE STRONGLY DISAGREE
It was established that the company is not concerned with the personal needs of employees such
as child care services, domestic partner benefits etc according to 62% who disagreed, 18%
agreed, 13% strongly disagreed and 6% strongly agreed.
43
50
50
45
40 33
35
30
25
20 13
15
10 4
5
0
Yes Sometimes Rarely No
It was noted that the company did not administer fair benefits to its employees in regard to
competence and work output as of 50%, sometimes fairly administered at 33%, agreed to fair
administration at 13% and rarely administered at 4%.
44
13%
87%
Yes No
The results showed that non-financial compensation like flexible job schedule and job sharing
was being offered at Kenya Literature Bureau according to 87%, the remaining 13% did not
agree.
45
49
50
45
40
35
35
30
25
20
15 11
10
5
5
0
Strongly agree Agree Disagree Strongly disagree
It was noted that working environment like seating, lighting, noise, recognition and promotion
determines the productivity of employees according to 35% who strongly agreed, 49% agreed,
11% disagreed and 5% strongly disagreed.
46
45
45
40
31
35
30
25
20 13
11
15
10
5
0
Yes Somehow Not sure No
From the respondents 31% clearly agreed that employee recognition through giving of shopping
vouchers, praise dinners and trophies ensured the productivity of employees, 45% termed it as
somehow, 13% were not sure while 11 did not agree.
47
No
20%
Yes
80%
Yes No
The relationship between employees and top management determines the productivity of
employees according to 80% of the respondents while 20% did not agree.
48
60
50
51
40
30
20 22
18
10
9
0
Great impact Normal impact Less impact No impact
It was noted 51% of the respondents agreed to the mix both financial and non-financial reward
when compensating has great impact on employee productivity, 22% for normal impact, 18% for
less impact and then 9% for no impact.
49
6%
8%
15%
71%
It was very evident from the respondents that involving employees in design of total reward
strategy is very important in employee acceptance and commitment to the designed strategies
that is necessary for the performance of employees since 71% affirmed this, 15% somehow, 8%
were not sure and 6% denied the claim.
50
4.2.2 Access to Information
It was difficult to access information with regard to productivity strategies by organizations such
as Kenya Literature Bureau. This is due to the stiff competition in the steel industry. To solve
this problem the researcher approached the management of Kenya Literature Bureau and explain
that the study is being carried strictly for academic purposes and that the information provided
will to be treated with utmost confidentiality. This clarification backed by the letter of
introduction will convince the managers to share information needed for the success of this
study.
51
CHAPTER FIVE
2.0 Introduction
This chapter answers the research questions by presenting the summary of the findings from the
data collected conclusions from the summary and also make recommendations that emanates
It was clear that the organization was offering fixed and constant monthly salary as the direct
financial compensation for the service rendered which stood at 82%. The dates for salary and
wages were flexible according to 58% though sometimes the dates could be fixed for some
months as of 13%. On the salary being sufficient to retain employees, it was noted that 60% did
not agree to it while 40% agreed. Then on the salaries and remuneration reflecting the skills,
competence and work output of employees, 24% agreed to having a true reflection while 40%
According to 91%, indirect financial compensation like health insurance, paid leave etc existed
at Kenya Literature Bureau and they had great impact at 40% and normal impact at 33% on the
productivity of employees. The respondents indicated that the company was not concerned with
the personal needs of employees such as child care services, domestic partners benefits according
to 80% of the respondents. The company did not administer the benefits fairly to the employees
52
in regard to their competence and work output according to 50% though sometimes it could be
The non-financial compensation like flexible work schedule and job sharing were offered at
Kenya Literature Bureau according to 87%. Respondents at 84% agreed that working
environment like seating, lighting, noise, recognition and promotion determines the productivity
of employees. On employee recognition through giving of shopping vouchers, praise dinners and
trophies to employees to ensure productivity was termed to be effective by 31% while 40%
somehow.
The respondents at 80% confirmed that the relationship between top management determines the
productivity of employees. The participants at 73% agreed to the mix of both financial and non-
financial reward when compensating employees has great impact on the productivity of
employees. Then finally respondents affirmed employee involvement in design of total reward
strategy as of 71%.
5.2 Conclusion
There exist fixed and constant monthly salaries with flexible dates though some months are fixed
during payment. It is not very substantive to conclude that the salary being offered is not
sufficient to motivate and retain employees since a considerable number termed the salary as
53
sufficient. There is also no conclusive position on the salaries and remuneration reflecting the
Indirect financial compensation like health insurance and paid leave impact on the productivity
of employees. The personal needs of employees like child care services and domestic partners
benefits are not taken care of by the company. Many times the company administers the benefits
Non-financial compensation like flexible work schedule and job sharing are necessary. Also
working environment like seating, lighting, noise, recognition and promotion are relevant in
praise dinners and trophies to employees does not necessary ensure employee productivity.
determining employee productivity. The productivity of employees can be of great impact if both
financial and non-financial rewards are mixed during employee compensation. It is important to
involve employees in designing of total reward strategy to ensure acceptance and commitment of
54
5.3 Recommendations
There is need to ensure that existing fixed and constant monthly salaries have fixed dates to
avoid frustrating employees due to some possible delays triggered by flexibility of dates. More
studies to be explored to establish the factors will conclusively make the salary offered to
employees sufficient to motivate and retain employees. Also further research on how salaries and
The employers should consider taking care of the personal needs of employees like child care
The benefits administered by the company should be done fairly all the time to ensure
Reward for employee recognition like shopping vouchers, praise dinners and trophies should not
environment with sufficient seating space, proper lighting and due promotions should be
55
It is essential to involve workforces in the designing of total reward approach for employee
56
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58
APPENDIX I: LETTER OF INTRODUCTION
Nyawa.M. Mangale
To:
Dear sir/Madam:
The study will use Kenya Literature Bureau as the case study institution and you have been
designated as one of the fortunate respondent, the conclusion will provide the organization with
material necessary to help foster and uplift on the employee motivation and this will intern
the organization.
A questionnaire that will take approximately 20 minutes to complete is attached. Kindly note that
all the information provided is strictly for this study only and will be treated with severe
59
Thank you for your time and contribution
Yours sincerely
60
APPENDIX II: QUESTIONNAIRE
PRODUCTIVITY
1. Your gender?
Male []
Female [ ]
Below 22 years [ ]
23-27 years []
28-33 years []
34- 40 years []
Above 40 years [ ]
Secondary []
Certificate []
Diploma []
Bachelor’s degree []
0 – 2 years []
3- 5 years []
61
Above 5 years [ ]
5. Does your organization have constant and fixed salary every month?
Yes
No
6. Are the wages and salaries paid on the set date or it’s flexible to sometimes resulting in
critical delays?
Sometimes flexible [ ]
Very flexible []
Don’t know []
7. Do you agree that the basic pay is sufficient to make one desire working for Kenya
Literature Bureau?
Strongly agree []
Agree []
Disagree []
Strongly disagree [ ]
8. Does the salary and remuneration paid reflect the skills, competence and the work output
offered by an employee?
Yes []
Somehow [ ]
62
Not sure [ ]
No []
9. Is there any other benefits offered by Kenya Literature Bureau apart from salary and
wages?
Yes [ ]
No [ ]
10. The other possible benefits apart from salary and wages are things like health insurance,
paid leave etc. Does the mentioned benefits have any impact on the morale and
productivity of an employee?
Great impact []
Normal impact [ ]
Less impact []
No impact []
11. Do you agree that the company is concerned about the personal needs of employees such
Strongly agree []
Agree []
Disagree []
Strongly disagree [ ]
12. Does the benefits provided by the company administered fairly according to the
Yes []
63
Sometimes [ ]
Rarely []
No []
13. Job design in terms of job rotation, flexible work schedule and job sharing is part of the
Yes [ ]
No [ ]
14. Better working environment like seating, lighting, noise, praise, recognition and
Strongly agree []
Agree []
Disagree []
Strongly disagree [ ]
15. Career development opportunities offered by management affect employee morale and
productivity. To what extent do you think it affects employee productivity and morale?
Great extent []
Normal extent [ ]
Little extent []
No effect []
16. Does employee recognition through giving of shopping vouchers, praise dinners and
Yes
64
Somehow
Not sure
No
17. Does the relationship between the top management and organizational employees
Yes [ ]
No [ ]
18. What could be the impact of mixing the financial and non-financial reward when
compensating employees?
Great impact
Normal impact
Less impact
No impact
19. Employee involvement in the design of total reward strategy is important for employee
performance of employees?
Yes []
Somehow [ ]
Not sure [ ]
No []
65
66