Assessment

Task 2
Manage team effectiveness
BSBTWK502
Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not
cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment

Unit Title
Unit Code
Abrar Bashar
Student name

Student ID 67285
number
Student Date 26/06/2022
signature
2
Task Number

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 ------OFFICE USE ONLY-----
For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Marking Sheet Comments

Completed successfully

DNS
N
Y
Did the student satisfactorily:
The student has satisfactorily completed and ☐ ☐ ☐
submitted the following:

 Meeting minutes x 4 in Task 2.1

 Complete team table in Task 2.2A
 Skills and knowledge table in Task 2.2B
 Team goals, values and behaviours in Task
2.2C
 Roles and responsibilities with KPIs in Task
2.1D
 Action Plan in Task 2.3A
 Strategies to ensure team members have
input into planning, decision making and
operational aspects of the work team in
Task 2.3B
 Policies and procedures to ensure team
members take responsibility for their own
work and assist others to undertake
required roles and responsibilities in Task
2.3C
 Processes to ensure that issues, concerns
and problems identified by team members
are recognised and addressed in Task 2.3D
 Evidence of team building activity x 3 in
Task 2.3E
 Screenshot of project website landing page
in Task 2.3F
 Evaluation of teamwork in Task 2.4
 Observation Checklist in Task 2.5
 Meeting Summary in Task 2.5
 Email to Project Sponsor in Task 2.6
The student has actively participated in the ☐ ☐ ☐
activities of:
 Developing the action plan as a team
member
 Developing the website page as a team

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 Marking Sheet Comments

Completed successfully

DNS
N
Y
Did the student satisfactorily:
member
The student has facilitated and led the activities ☐ ☐ ☐
of:
 Developing the action plan as a project
manager
 Developing the website page as a project
manager
The student has participated in all and lead at ☐ ☐ ☐
least one of the four weekly meetings.
The student met with the team to follow-up on ☐ ☐ ☐
the meeting with the Project Sponsor (Task
2.6)
Demonstrated ability to: ☐ ☐ ☐
 Identify team purpose, roles, and
responsibilities according to organisational
and task objectives
 Develop performance plans with expected
outcomes, key performance indicators
(KPIs) and goals for work team

This is evidenced by:

 Meeting minutes week 1, 2 in Task 2.1
 Complete team table in Task 2.2A
 Skills and knowledge table in Task 2.2B
 Team goals, values and behaviours in Task
2.2C
 Roles and responsibilities with KPIs in Task
2.1D
 Action Plan in Task 2.3A
Demonstrated ability to: ☐ ☐ ☐
 Support team members in meeting
expected performance outcomes

This is evidenced by:

 Meeting minutes x 4 in Task 2.1
 Action Plan in Task 2.3A
 Strategies to ensure team members have
input into planning, decision making and
operational aspects of the work team in
Task 2.3B
 Policies and procedures to ensure team
members take responsibility for their own
work and assist others to undertake
required roles and responsibilities in Task
2.3C

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 Marking Sheet Comments

Completed successfully

DNS
N
Y
Did the student satisfactorily:
 Processes to ensure that issues, concerns
and problems identified by team members
are recognised and addressed in Task 2.3D
 Evidence of team building activity x 3 in
Task 2.3E
 Screenshot of project website landing page
in Task 2.3F
 Evaluation of teamwork in Task 2.4
 Observation Checklist in Task 2.5
 Meeting Summary in Task 2.5
 Email to Project Sponsor in Task 2.6

Demonstrated ability to: ☐ ☐ ☐

 Develop strategies for facilitating team
member input into planning, decision
making and operational aspects of team
tasks
 Develop or modify policies and procedures
for promoting team member accountability
for personal work and team tasks
 Develop processes for identifying and
addressing issues, concerns and problems
identified by team members

This is evidenced by:

 Strategies to ensure team members have
input into planning, decision making and
operational aspects of the work team in
Task 2.3B
 Policies and procedures to ensure team
members take responsibility for their own
work and assist others to undertake
required roles and responsibilities in Task
2.3C
 Processes to ensure that issues, concerns
and problems identified by team members
are recognised and addressed in Task 2.3D

Demonstrated ability to: ☐ ☐ ☐

 Provide feedback to team members on
team effort and contributions

This is evidenced by:

 Meeting minutes x 4 in Task 2.1
 Evaluation of teamwork in Task 2.4

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 Marking Sheet Comments

Completed successfully

DNS
N
Y
Did the student satisfactorily:
 Email to Project Sponsor in Task 2.6
Demonstrated ability to: ☐ ☐ ☐
 Encourage team members to participate in
and to take responsibility for team activities

This is evidenced by:

 Meeting minutes x 4 in Task 2.1
 Evidence of team building activity x 3 in
Task 2.3E
 Evaluation of teamwork in Task 2.4
 Email to Project Sponsor in Task 2.6
Demonstrated ability to: ☐ ☐ ☐
 Support the team in identifying and
resolving work performance problems

This is evidenced by:

 Meeting minutes x 4 in Task 2.1
 Processes to ensure that issues, concerns
and problems identified by team members
are recognised and addressed in Task 2.3D
 Evaluation of teamwork in Task 2.4
 Observation Checklist in Task 2.5
 Meeting Summary in Task 2.5
 Email to Project Sponsor in Task 2.6
Demonstrated ability to: ☐ ☐ ☐
 Promote work team collaboration through
individual behaviour

This is evidenced by:

 Meeting minutes x 4 in Task 2.1
 Team goals, values and behaviours in Task
2.2C
 Evaluation of teamwork in Task 2.4
Demonstrated ability to: ☐ ☐ ☐
 Establish and maintain open
communication processes with relevant
stakeholders

This is evidenced by:

 Meeting minutes x 4 in Task 2.1
 Observation Checklist in Task 2.5
 Meeting Summary in Task 2.5
 Email to Project Sponsor in Task 2.6
Demonstrated ability to: ☐ ☐ ☐
 Communicate information from line

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 Marking Sheet Comments

Completed successfully

DNS
N
Y
Did the student satisfactorily:
management to the team
 Communicate and follow-up unresolved
issues, concerns and problems raised by
team members with line management
 Address unresolved issues, concerns and
problems raised by stakeholders

This is evidenced by:

 Meeting minutes x 4 in Task 2.1
 Observation Checklist in Task 2.5
 Meeting Summary in Task 2.5
 Email to Project Sponsor in Task 2.6
When collaborating with the group, the student ☐ ☐ ☐
has actively participated in group work with a
substantial contribution that can be assessed
individually for all the requirements of this task.

Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐

Student Name:

Assessor Name:

Assessor Signature:

Date:

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 Table of Content

Student Declaration........................................................................................................................2
Task 2 – Manage Team and Develop Performance Plan.................................................9
Task 2.1 Team Meetings...............................................................................................................16
Task 2.2 Establish the team..........................................................................................................23
Task 2.3 Support Team Effectiveness..........................................................................................25
Task 2.4 Evaluation of teamwork.................................................................................................30
Task 2.5 Consultation with the Project Sponsor.........................................................................31
Task 2.6 Meeting and report regarding performance issues......................................................32

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Task 2 – Manage Team and Develop Performance Plan

Task summary and instructions

What is this Refer to and read the documents saved in a separate folder:
assessment task
about?  MMI company profile and project task

 Policies and Procedures

You have been recently engaged by XYZ Pty Ltd trading as MMI as a
Project Manager (PM) to develop and implement a project to open
a new campus in Sydney (refer to MMI strategic objectives).

 The Board of Directors (BoD) has allocated 3 million dollars to the

project.

 Project duration: 1 year.

 You can employe four new staff members to be part of the

project team for its duration. Source the rest of the project team
from existing MMI personnel (flexible work arrangements will be
needed)

The project includes:

 Finding premises in Sydney CBD ( 800-1000 square metres, onsite

parking for staff, natural light)

Ideally, there will be enough room for 5-7 classes, one

meeting room, one computer lab, 1 x student kitchen, student
lounge, 1 x staff kitchen, three offices for staff, toilet facilities

 Rent the premise

 Obtain necessary permits

 Source architect and building company

 Source and buy furniture and equipment

 Liaise with the architect and building company

The project steering committee is comprises:

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 Task summary and instructions

 Mr Eli Brown – Non-executive Director

 Mr Leonard Black - CFO

 Academic Manager (Jacob Graham)

The project sponsor is Taylor Varin (Client Service Manager),

played by the trainer and assessor.

You will have to:

 Determine the project requirements

 Work in collaboration with pertinent stakeholders
 Scope the project
 Cost and resource the project
 Develop the project plan
 Execute the project
 Finalise the project

Each unit covered in your Diploma of Project Management will

address a part of the project:

 Scope
 Time
 Quality
 Cost
 Human Resources
 Information system and communication
 Risk
 Project Integration
 Communicate with influence
 Facilitate continuous improvement in project work
 Develop project workplace policy and procedures for sustainability
 Lead and manage project team effectiveness

BSBTWK502 addresses managing team effectiveness.

Having a clear vision of the project and its structure will help you plan
and implement it in simulated work conditions.

Your trainer and assessor will provide support and mentorship in the
role of Project Sponsor (PS).

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 Task summary and instructions

You will work in a project team of max four students. You will both
lead the team and be a part of it to experience different project roles
in the simulated work environment, project manager being the main
one.
Take turns playing the role of PM when the task requires project team
collaboration. The trainer and assessor will observe project work and
provide feedback on the Marking Sheet.

Form or join a project team (3-4 students in the team).

Document the name of the students in the table below:

Student Name
Student Name
Student Name
Student Name

You will collaborate with the project team in a simulated work

environment to carry out the responsibility of your role as a PM
relevant to management and leading a team.

As a Project Manager you will manage and lead the project team.
This assessment focuses on setting up the project team for
success. This includes:

 Skills and knowledge assessment

 Training needs assessment
 Agreed goals, values and behaviours
 Team building
 Set-up a project management website (one page) to promote the
project within the organisation
 Develop an action plan to establish the team

You will:

 Write the meeting minutes for the weekly team meetings

 Participate in four weekly meetings, one of which will be observed
by the assessor
 Develop additional documents related to facilitating team
cohesion
 Develop an action plan to set up the team for project success and
develop the webpage

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 Task summary and instructions

You will have to report on the work above every week during the
team meeting.

Although you will lead and collaborate with the project team, your
assessment's work must be individual, and it will be marked as such.

This task comprises of the following assessment methods:

 Product-based ☒
 Direct observation of Role-Play ☒
 Case Study ☐
 Other (specify) ☐

It has been designed to evaluate your ability to/competency in:

 Identify team purpose, roles, and responsibilities according to

organisational and task objectives
 Develop performance plans with expected outcomes, key
performance indicators (KPIs) and goals for work team
 Support team members in meeting expected performance
outcomes
 Develop strategies for facilitating team member input into
planning, decision making and operational aspects of team tasks
 Develop or modify policies and procedures for promoting team
member accountability for personal work and team tasks
 Provide feedback to team members on team effort and
contributions
 Develop processes for identifying and addressing issues, concerns
and problems identified by team members
 Encourage team members to participate in and to take
responsibility for team activities
 Support the team in identifying and resolving work performance
problems
 Promote work team collaboration through individual behaviour
 Establish and maintain open communication processes with
relevant stakeholders
 Communicate information from line management to the team
 Communicate and follow-up unresolved issues, concerns and
problems raised by team members with line management
 Address unresolved issues, concerns and problems raised by
stakeholders

Your assessor will be looking for demonstrated evidence of your

competency in the above.

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 Task summary and instructions

You are required to address the following:

 Task 2.1 Team Meetings

o Document the weekly team meetings.

 Task 2.2 Establish the team

o Set-up teamwork and identify

 Task 2.3 Support team effectiveness

o Strategies and plan for team effectiveness using a variety of

management tools

 Task 2.4 Evaluation of teamwork

o Evaluate teamwork
 Task 2.5 Consultation with the Project Sponsor

o Consult with the Project Sponsor about team performance

 Task 2.6 Meeting and report regarding performance

issues
o Resolve performance issues with the team as discussed with
the Project Sponsor

o Report to the Project Sponsor

Although the assessment requires group collaboration to simulate a

work environment, the assessment submission is individual, and it will
be marked as such.
What do I need to do  submit the completed assessment tasks, according to instructions,
to complete this task  complete the tasks with sufficient detail and present them in a
satisfactorily? professional manner,
 use your own words and reference sources appropriately,
 meet the word count where required,
 use the scenario provided,
 use the templates provided where required,
 for your performance to be deemed satisfactory in this
assessment task you must satisfactorily address all of the
assessment criteria,
 if part of this task is not satisfactorily completed you will be asked
to complete further assessment to demonstrate satisfactory
performance.

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 Task summary and instructions

Specifications You must deliver/participate in:

 Teamwork to complete the action plan and the project website as

instructed
 Team building
 Team meetings (4 weekly meetings)

You must submit to GOALS

 Meeting minutes
 Complete team table
 Skills and knowledge table
 Team goals, values and behaviours
 Roles and responsibilities with KPIs
 Action Plan
 Strategies to ensure team members have input into planning,
decision making and operational aspects of the work team
 Policies and procedures to ensure team members take
responsibility for their own work and assist others to undertake
required roles and responsibilities
 Processes to ensure that issues, concerns and problems identified
by team members are recognised and addressed
 Evidence of team building activity x 3
 Screenshot of project website landing page
 Evaluation of teamwork
 Observation Checklist
 Meeting Summary
 Email to Project Sponsor
Resources and • Computer with Internet access
equipment • Access to Microsoft Office suites or similar software
• Learning material
• Scenario for assessment as provided
• Appendices as provided
• Relevant policies and procedures as provided
• Templates as provided

Re-submission You will be provided feedback on your performance by the Assessor.

opportunities The feedback will indicate if you have satisfactorily addressed the
requirements of each part of this task. If any parts of the task are not
satisfactorily completed, the assessor will explain why, and provide
you written feedback along with guidance on what you must
undertake to demonstrate satisfactory performance. Re-assessment
attempt(s) will be arranged at a later time and date. You have the
right to appeal the outcome of assessment decisions if you feel that

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 Task summary and instructions

you have been dealt with unfairly or have other appropriate grounds
for an appeal. You are encouraged to consult with the assessor prior
to attempting this task if you do not understand any part of this task
or if you have any learning issues or needs that may hinder you when
attempting any part of the assessment.

Complete the following activities:

As a Project Manager you will manage and lead the project team. This assessment focuses on setting
up the project team for success. This includes:

 Skills and knowledge assessment

 Training needs assessment

 Agreed goals, values and behaviours

 Team building

 Setting-up a project website (one page) to promote the project within the organisation

 Develop an action plan to establish the team

You will participate in and document four (4) project team meetings.

You must:

 Participate in four weekly meetings

o Write the meeting minutes for each meeting (Template 1) and make sure they are submitted
with your assessment

 Establish the team:

o Form the team

o Conduct a knowledge and skills assessment to identify training needs
o Determine team goals, KPIs, values and agreed behaviours
o Agree on roles and responsibilities
The above will be discussed and agreed on during the first meeting with the team (week 1).

 Complete the following activities in collaboration with the team:

o Develop an action plan to establish the team for project success (week 2)
o Develop the project webpage in collaboration with the team (from week 2 to week 4)
o Develop strategies to ensure team members have input into planning, decision making and
operational aspects of work team (week 2)

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 o Develop policies and procedures to ensure that project team members take responsibility for
own work and assist other to undertake required roles and responsibilities (week 3)
o Develop processes to ensure that issues, concerns and problems identified by team members
are recognised and addressed (week 3)
o Plan for and perform a team-building activity (planned in week 2 and delivered in week 3)
o Finalise the project webpage and the action plan (by week 4)

The above will be discussed, agreed and worked on during the second, third and fourth
meeting with the team (week 2-4).

The trainer and assessor will observe your weekly work with the team and provide feedback in the
marking sheet.

The trainer and assessor will play the role of the Project Sponsor and may communicate key
information to the team leader to be passed to the team during the meeting.

 Evaluate teamwork

Task 2.1 Team Meetings

You are required to attend and participate in a team meeting every week, for 4 weeks. Each
week one of your team members will be the designated project leader.

These meetings are designed to help you decide together what needs to be done, how it will be done,
and who is responsible for what. It will also be the opportunity to catch up on previous tasks, and it
should result in an action plan for the following week.

You will minute each meeting (Template 1). All meeting minutes must be submitted with your
assessment.

The trainer and assessor will observe your weekly work with the team and provide feedback in the
marking sheet.

The trainer and assessor will play the role of the Project Sponsor and may communicate key
information to the team leader to be passed to the team during the meeting. The communication
must be recorded in the meeting minutes.

You must address the following:

Week 1

○ Determine team goals and how the team can achieve those goals. (Task 2.2C)

○ Determine team values and agreed on behaviours. (Task 2.2C)

○ Determine skills gaps and training needs. (Task 2.2B)

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 ○ Determine outcomes, outputs and KPIs for each team member – for example, determine
agreed responsibilities, quality standards, and how performance quality or achievement of
tasks will be measured. (Task 2.2D)

○ Discuss and document any issues, concerns or problems regarding work performance (it is
important that you document them as they will be used in assessment AssessmentTask 3)

○ Other items

Complete the Meeting Minutes week 1 – Template 1.

Week 2

○ Progress reports on work that has been completed.

○ Status of action items from previous week.

○ Start to develop the project webpage.

○ Develop an action plan to establish the team for project success. (Task 2.3A)

○ Develop strategies to ensure team members have input into planning, decision making and
operational aspects of work team. (Task 2.3B)

○ Prepare a team building activity for the following week. Describe it and explain why you
chose it.

○ Discuss and document any issues, concerns or problems regarding work performance (it is
important that you document them as they will be used in Assessment Task 3).

○ Other items

Complete the Meeting Minutes week 2 – Template 1.

Week 3

○ Progress reports on work that has been completed.

○ Status of action items from previous week.

○ Develop policies and procedures to ensure that project team members take responsibility for
own work and assist other to undertake required roles and responsibilities. (Task 2.3C)

○ Develop processes to ensure that issues, concerns and problems identified by team members
are recognised and addressed. (Task 2.3D)

○ Conduct the team building activity.

Provide evidence (3) of the team building activity. Evidence may include pictures/video of the
team undertaking the team building activity, or feedback from the team on the outcome of
the activity. (Task 2.3E)

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 ○ Discuss and document any issues, concerns or problems regarding work performance (it is
important that you document them as they will be used in Assessment Task 3).

○ Other items.

Complete the Meeting Minutes week 3 – Template 1.

Week 4

○ Progress reports on work that has been completed.

○ Status of action items from previous week.

○ Finalise the project webpage. (Task 2.3F)

○ Discuss and document any issues, concerns or problems regarding work performance (it is
important that you document them as they will be used in Assessment Task 3).

○ Lessons learned

○ Other items.

Complete the Meeting Minutes week 4 – Template 1.

Your assessor will observe your weekly meetings to ensure that you are participating in the
meeting and facilitating teamwork. This is an assessable task and the trainer and assessor will
observe and evaluate your performance during the meeting. Duration of the meeting: 30 – 40
minutes. If you are absent from class, liaise with your facilitator to make alternative
arrangements.

Use the templates below as a reference for your meeting agendas and to document the meeting
minutes each week. Add item’s title and add additional rows if needed.

Please note that you will have to write the meeting minutes each week and ensure they are
submitted with your assessment.

Template 1 -Meeting Minutes

Meeting Minutes – Week 1

Meeting 1
Date and Meeting
28/06/2022
Number

Johnny, Abrar, Vishali

Attendees

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 Abrar
This week’s team
leader

Objective: To locate the ideal location for Sydney The team's members
must uphold mutual respect as a core value. There needs to be a
supportive environment in place. All members of a team should be able
Team goals, values and
to communicate openly and clearly about their roles and
behaviours
responsibilities. Each full-time employee is required to address
questions and concerns in relation to the assigned task team members
if they must encourage one another.
Each member of the team has the necessary training and experience to
carry out their duties. They all know what the organization's goals are.
Skills gaps and training The team members should be given instruction on how to select the
needs best office location. Prior to selecting a location, they must be made
aware of all applicable regulations, including but not limited to the
requirements of the lease.
Abrar finds the house and rents it out.
Outcomes, outputs and In addition to securing building permits, Johnny is also in charge of
KPIs for each team procuring architects and construction companies.
member Together with the architectural firm and construction company, Vishali
is responsible for procuring furnishings and equipment.
Issues and concerns It may be difficult to secure the necessary permissions from the
about work relevant departments, and the proper foundation may be late.
performance
• Identifying the project's requirements
 Collaborate with the appropriate parties
 Involvement of all parties
Communication from
 The cost and resources required to complete a given project
Project Sponsor
 Development of a project strategy
 Execution of a project
 The end of the project
Group structure: 3 individuals will be included in team formation; all
participants will be grouped into compliance, time management, and
<Item >
communication abilities to discuss training requirements as defined by
the project
Define the goals, metrics, values, and standards of the team: -Roles
<Item > and obligations Responsibility was divided among the participants in the
agreement.
Action items Action Item Responsibility
Finding the right location and renting Abrar
it out
Locating work permits and adhering Johnny
to regulations

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 Buying all the furniture, materials, Vishali
and keeping track of all the logistics

Meeting Minutes – Week 2

4-06-2022
Date and Meeting Meeting 2
Number

Abrar, Johnny, Vishali

Attendees

Abrar
This week’s team
leader

Each member of the team was given specific responsibilities and began
to take care of them. Efforts to complete the entire college project in
Status of action items
three months were given a KPI and a deadline. The team-building
process is proceeding as expected.
Each member of the team was given specific responsibilities and began
to take care of their respective sections. Time constraints were
Progress report established and a KPI was established to complete the college project
within three months. According to plan, team building is progressing as
expected.
Issues and concerns No concerns raised in the meeting
about work
performance
There was some sort of problem-solving activity going on.
Team Building Activity
for week 3 (planning)

Work on the website began at this point.

Communication from
Project Sponsor

Strategies to ensure - Everyone will be able to speak at the same time.

team members have - Giving everyone a voice and making everyone equal are two of
input into planning, the goals of this project.
decision making and - Creating a sense of ownership.
operational aspects of - Creating an atmosphere that encourages leadership qualities.
work team
The group is hard at work creating the website. They begin their work
Action Plan. on schedule. For rental purposes, the property has been marked

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 Webpage Development
<Item >

Identifying Rental Property

<Item >

Action Item Responsibility

The location of a rental property can Abrar
be determined.
Action items Creating a website Vishali
Observance of permit requirements Johnny
Sourcing pricing information from Abrar
potential vendors

Meeting Minutes – Week 3

11-06-2022
Date and Meeting
Meeting 3
Number

Abrar, Johnny, Vishali

Attendees

Abrar
This week’s team
leader

The building had been discovered and mapped out.

Status of action items Documents for approval have been working on the website.
The quotations are here.
Arrangements are proceeding as planned. Quotas for suppliers are
Progress report ready, and the project proceeds according to schedule.

Issues and concerns No issues identified

about work
performance
A brainstorming session was held to come up with new ways to
Team Building Activity improve the results.

Developing web page of the project.

Communication from
Project Sponsor

Policies and Everyone on the team should be treated with respect. There needs to

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 procedures to ensure be a supportive environment in place. All members of a team should be
that project team able to communicate openly and clearly about their roles and
members take responsibilities. Each full-time employee is required to address
responsibility for own questions and concerns in relation to the assigned task team members
work and assist other if they must encourage one another.
to undertake required
roles and
responsibilities.
Processes to ensure • Openness and transparency.
that issues, concerns • Invest in the training of your employees.
and problems • Make sure employees feel appreciated.
identified by team • build relationships. foster interpersonal relations.
members are • Your employees are being coached.
recognised and • Appreciation for accomplishments.
addressed • Quickly resolve disputes.
Web Development
<Item >

Shortlisting rental properties

<Item >

Action Item Responsibility

Documentation required by law Abrar
Action items Sourcing Rental Property Vishali
Web Development Johnny
Sourcing equipment supplier Abrar

Meeting Minutes – Week 4

28/06/2022
Date and Meeting
Meeting 4
Number

Abrar, Johnny, Vishali

Attendees

Johnny
This week’s team
leader

As per planned
Status of action items Website development completed
Rental property was completed

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 Full progress
Progress report

Issues and concerns No concerns logged

about work
performance
Finalisation activities Design and completion of the website were completed. Planned actions
(Webpage and action for the finalisation of property and equipment have been agreed upon
plan)
Any job may be accomplished with the help of a team and good
Lessons Learned communication.

Those that worked on the project were thanked by the initiative's

Communication from
sponsor in a letter.
Project Sponsor

<Item 7>

27/06/2022
Last meeting follow-up

Action Item Responsibility

Final check of website Johnny
Action items Finalising rental property Abrar

Task 2.2 Establish the team

Address the following using the tables provided.

A) Form a team of 3-4 students to collaborate with when working on the following work tasks:

1. development of an action plan to build the team for project success

2. development of one-page website – landing/home page using a free website design tool such
as Wix

and fill in the table below with your team name and the name of each team member:

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 <Team Team member’s name
Name>
Team member Abrar
1
Team member Johnny
2
Team member Vishali
3
Team member
3

B) In consultation with the team, determine what skills and knowledge each team member will
bring to the team to support project success and the development of the project website.

Discuss and action the work tasks below during your first meeting with the project team.

Note: your team will have to develop the website (just a home page/landing page for the purpose
of this assessment) using a free website platform such as wix.

The landing page must include the content for the following topics/sections:

 About the project

 Overview of the project team
 Project milestones
 News

Pages (visible in the website menu but inactive) must include:

 Home
 About (subpages: The Project; The Team)
 Project Progress
 Contact the team

Please note that you will have to submit a screenshot of the landing page as evidence that the
team developed the webpage.

Identify training needs for each team member based on a gap analysis.

Skills and knowledge needed Skills and knowledge gaps

to support project success and (Training needs)
Team
the development of the
Member
project website
Name
(8-10 key skills and
knowledge)
Abrar Scheduling Communications Technical skills for web development

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 Skills and knowledge needed Skills and knowledge gaps
to support project success and (Training needs)
Team
the development of the
Member
project website
Name
(8-10 key skills and
knowledge)
Risk Management People skills
Cost Management
Negotiation Risk management skills
Thinking Critical
Risk Control
Web Development

C) Document your team goals (3 goals with 1 KPI each), values (4-6) and agreed behaviours (5-8) as
discussed in Meeting 1 (Task 2.2).

Team goals with Goal KPI

KPIs Management of a project Maintaining an acceptable budget for
within a given budget website development
Completing work in a timely Complete web development by
manner September 2022
Being a teamplayer Assigning responsibilites
Team values Authenticity - The same individual should exist at all times.
Veracity- Being truthful
Joy- Life is short. Happiness
Curiousity- Urge of knowing
Responsibility- Owning your actions
Agreed Everyone on the team is expected to treat each other with dignity and
behaviours respect. It's important to have a supportive environment. All members
of a team should be able to communicate openly and clearly about their
roles and responsibilities. Employees who work full time are expected to
answer queries and concerns about their assigned task team members.

D) Document roles and responsibilities with associated KPIs for each team member (3 KPIs/each
team member) as discussed and agreed in Meeting 1 (Task 2.2)

Team Role and responsibilities KPIs

Member
Abrar Finalising contents of the website Complete the website
Johnny Sourcing the suppliers Listing suppliers
Vishali Compliance Getting permissions

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Task 2.3 Support Team Effectiveness

A. With your team, develop an action plan (Template 2) to establish and develop the team for
project success.

The plan must include all the following:

 Introduction

 Resources required to implement the plan

 Key Performance Indicators

 Risk plans

 Action plan for implementation

The plan may address, for example:

 Training

 Team building activities

 Initiatives for cross-functionality

 Enhancing communication with the sponsoring organisation

 Sustainability initiatives

 Work-life balance

 Emotional and cultural intelligence

Template 2 -Action Plan to establish and develop the team for project success

Introduction:

Write the introduction to the action plan, including background information about the organisation and
an overview of the project.

(50-100 words)

Create a new college to develop an action plan for team building, landing / homepage
using free website design platform such as Wix for project success.

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Determine the resource requirements to implement the action plan to establish and develop the team
for project success .

Required Resources

Human resources Team member 1

(2-3) Team member 2

Project Manager

Physical resources and Equipment

services
Computer
(5-6)
Stationary

Overall budget $20,000 AUD

($15,000-$20,000)

Develop at least three Key Performance Indicators (KPIs) to measure the success of the action.
(3 KPIs)

KPIs

KPI 1 Completing the website within the budget

KPI 2 Ensuring the jobs are completed in a timely manner

KPI 3 Project completion using the resources

Identify two risks to the implementation of the action plan and develop a risk treatment plan for
each risk. Use the tables provided below.

o Risks must include:

 One risk due to employee underperformance.

 One risk due to a breach of health and safety compliance responsibilities.

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 Risk Treatment Plan 1

Risk identified: Budget exceeding the limit

Risk Treatment strategy By when By whom

How to minimise the budget 24/08/202 Abrar

2

Risk Treatment Plan 2

Risk identified: Team member under performance

Risk Treatment strategy By when By whom

Providing the project's members with skilled training and 24-08- Johnny
guidance. 2022

Determine the actions for the implementation of the action plan. Use the template provided below to
complete your answers.

o In your plan include:

 Three objectives

 Two performance measures for each objective

 Two tasks relevant to each objective

Action Plan

Objectives: Performance measures Tasks:

1 Content ● Resource shortlisting ● Research

Finalisation of the
● Managing the budget ● Shortlisting the resources
webpage

2 Webpage ● Webpage development ● Technical development

development measures

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 ● Fine tuning all ● Resources usage as per the
measures plans

3 Webpage ● Webpage finalisation ● Designing and finalised

finalising version ready
● Approval from the
management ● Approval sent by the
management

B. Develop strategies to ensure team members have input into planning, decision making and
operational aspects of the work team. Develop at least three strategies and document them in the
table below. (50 – 100 words per strategy)

Strategies to ensure team members have input into planning

Surveys. Workers should be able to give regular feedback.

• Get to know your coworkers and their work environment.

• Research the effects of working from home.

Strategy 1 Recognizing your employees' efforts will boost their morale.

Use strong feedback loops to improve the quality of your products and
services

• Find out how happy the employees are with the job.

This is where you may provide comments and suggestions. Making

Strategy 2 wise decisions begins with a collection of good ideas.

Don't punish those who fail: most organisations rely on teams to

execute important work. You and your group can accomplish anything
Strategy 3
if you pool the energy, knowledge, and skills of a committed group of
individuals.

C. Develop policies and procedures to ensure team members take responsibility for their own work
and assist others to undertake required roles and responsibilities. Develop one high-level policy
and two procedures and write them in the table below.

(100-150 words in total)

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 Policies and Procedures

Policy
Team Work

Conflict management: preventing conflict and resolving conflict when

it occurs Each member of an organization's team has a set of shared
Procedure 1
values and principles that guide their actions and motivate them to
work together effectively.

Engaging and establishing confidence: generate people's willingness

Procedure 2 and ability to work together to attain their goals, produce action to
achieve the goals and the purpose;

D. Develop processes to ensure that issues, concerns and problems identified by team members are
recognised and addressed. Develop at least two processes and write them in the table below.
(100 words in total)

Processes

In-depth discussions with other team members. These discussions can

be well-structured within the context of periodic performance
Process 1 evaluations or reviews. Individual sessions provide an opportunity for
team members to address subjects they may be embarrassed to bring
up in front of the rest of the team.

Conversations with individuals or the entire team that are more casual
in nature Throughout the day, casual conversations can occur during
breaks and social activities. Because it is less formal and often
Process 2
enjoyable for team members, this type of discourse can be highly
useful. However, it is important to recall the context in which the
argument is taking place.

E. Provide evidence (3) of the team building activity. Evidence may include pictures/video of the
team undertaking the team building activity, or feedback from the team on the outcome of the
activity.
Copy and paste the evidence in the space provided below:

Abrar: Thank you to the team building activity and its problem-solving exercises, which have
contributed greatly to our cohesion and growth. We were able to better understand each other's
strengths and limitations through a fun team-building activity, thanks to Vishali.

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F. Provide a screenshot of the completed project website (home/landing page only for the purpose of
this assessment):

Task 2.4 Evaluation of teamwork

Reflect on your work with the team, and document how you performed each of the
requirements specified in the table provided below (40-80 words/item), give a specific example for
each requirement:

Teamwork
Reflection
Requirements
How did you provide I've given them tough comments where they've fallen short, but I've
feedback to team also given them a lot of praise for their work on the team.
members to encourage,
value and reward
individual and team
efforts and
contributions?
How did you encourage We need you on the team, I told them, and reminded them of their
team members and importance as a team member and how important it is that we all

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 Teamwork
Reflection
Requirements
individuals to work together to achieve our common goals and objectives. It is
participate in and to important for the team leader to encourage two-way communication
take responsibility for so that members can provide feedback and help each other feel more
team activities, accountable for their work. Allowing team members to engage in the
including role allocation process is also a good idea, since this is likely to result
communication in the acceptance of responsibility.
processes?

How did you support • Go over previous mistakes. · Be aware of personnel absences. •
the team in identifying Determine the level of employee dedication. • Make on-time arrival a
and resolving work top priority. Get help in identifying high-performing personnel.
performance
problems?

How did you ensure Those who serve as role models do so by taking ownership of their
your contribution to actions and encouraging others to do the same. If you are mistaken,
work team serves as a please let the group know how the error will be rectified so that
role model for others everyone can go on. Do not apologise or blame others for your
and enhances the actions.
organisation’s image
for all stakeholders?

The Project Sponsor (played by your trainer) will observe team meetings and evaluate team’s
performance to ensure that each team member is meeting the above requirements.

Task 2.5 Consultation with the Project Sponsor

This task is a Role-Play that requires you to:

 Meet with the Project Sponsor (played by the trainer and assessor in a simulated work
environment) to discuss team performance issues and teamwork.

Follow these steps:

 Schedule a time with the trainer and assessor (facilitator) to meet in week 5 of class.

 The meeting will be a role-play in which your trainer will play the part of the Project Sponsor,
and you will consult with them about team performance

 This is an assessable task, and the trainer and assessor will observe and evaluate your
performance during the meeting.

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 Duration of the meeting: 10-15 minutes.

If you are absent from class, liaise with your trainer to make alternative arrangements.

 Discuss your solutions to improve team performance and achieve team goals. During your
consultation:

o Discuss the issues, concerns or problems regarding work performed in Task 2.1-2.3.

o Suggest formal and informal learning opportunities to support the team and individual
team members

 Note suggestions from the Project Sponsor (the assessor) to implement with team/individual
team members.

 Note any information provided by the Project Sponsor to be given to team members.

Summarise the content of the meeting (100-150 words) in the space provided below:

Meeting Summary
Issues, concerns or problems regarding While working together, there were occasions when
work performed in Task 2.1-2.3. there were no effective ways for everyone to
communicate.
Recommended formal and informal Communications webinars 
learning opportunities to support the team Coaching and workplace mentorship 
and individual team members Training of team skills 
Advice from Project Sponsor Concerned about possible misbehaviour, the project's
sponsor insisted that all issues be handled in
accordance with company standards.
Communication to team members (from The project's benefactor was largely pleased with the
Project Sponsor) outcome.

Task 2.6 Meeting and report regarding performance issues

After your consultation with the Project Sponsor, meet with your team to resolve performance issues
as discussed with the Project Sponsor, and to communicate information from management to your
team.

The trainer and assessor will validate that the meeting took place in Marking Sheet.

Write an email to the Project Sponsor (Template 3) about the resolution of team performance issues:

 Describe how you maintained an open communication process between stakeholders (the
Project Sponsor, team).

 Explain the solutions that were implemented regarding the issues, concerns or problems
discussed with the Project Sponsor and further discussed in your team meeting.

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  Report back to the Project Sponsor about any further issues or problems that have arisen or
any problems that remain unresolved.

The email text should be in grammatically correct English, written in an appropriate (polite, business-
like) style.

(80-150 words)

Template 3 -Email

Email to Project Sponsor

To: Project Sponsor
Cc:
Bcc:
Subject: The resolution of team performance issues
Date email is sent:
Attachments:
Dear Sir,

Hope you are well.

We have taken your advice to heart and implemented the actions you suggested, such as webinars
and seminars for our team members, as a result. Furthermore, I would like to point you that the
team concerns were minor in nature and have been rectified without a hitch. Thank you for your
attention, and I've passed along your and the company's best wishes to the team. You may contact
me at any time if you have any questions or concerns.

Thanks

Kind Regards,
Project Manager

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