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BSBTWK502 - Assessment Task 2 - Abrar Bashar
BSBTWK502 - Assessment Task 2 - Abrar Bashar
Task 2
Manage team effectiveness
BSBTWK502
Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not
cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
Unit Title
Unit Code
Abrar Bashar
Student name
Student ID 67285
number
Student Date 26/06/2022
signature
2
Task Number
Completed successfully
DNS
N
Y
Did the student satisfactorily:
The student has satisfactorily completed and ☐ ☐ ☐
submitted the following:
Completed successfully
DNS
N
Y
Did the student satisfactorily:
member
The student has facilitated and led the activities ☐ ☐ ☐
of:
Developing the action plan as a project
manager
Developing the website page as a project
manager
The student has participated in all and lead at ☐ ☐ ☐
least one of the four weekly meetings.
The student met with the team to follow-up on ☐ ☐ ☐
the meeting with the Project Sponsor (Task
2.6)
Demonstrated ability to: ☐ ☐ ☐
Identify team purpose, roles, and
responsibilities according to organisational
and task objectives
Develop performance plans with expected
outcomes, key performance indicators
(KPIs) and goals for work team
Completed successfully
DNS
N
Y
Did the student satisfactorily:
Processes to ensure that issues, concerns
and problems identified by team members
are recognised and addressed in Task 2.3D
Evidence of team building activity x 3 in
Task 2.3E
Screenshot of project website landing page
in Task 2.3F
Evaluation of teamwork in Task 2.4
Observation Checklist in Task 2.5
Meeting Summary in Task 2.5
Email to Project Sponsor in Task 2.6
Completed successfully
DNS
N
Y
Did the student satisfactorily:
Email to Project Sponsor in Task 2.6
Demonstrated ability to: ☐ ☐ ☐
Encourage team members to participate in
and to take responsibility for team activities
Completed successfully
DNS
N
Y
Did the student satisfactorily:
management to the team
Communicate and follow-up unresolved
issues, concerns and problems raised by
team members with line management
Address unresolved issues, concerns and
problems raised by stakeholders
Student Name:
Assessor Name:
Assessor Signature:
Date:
Student Declaration........................................................................................................................2
Task 2 – Manage Team and Develop Performance Plan.................................................9
Task 2.1 Team Meetings...............................................................................................................16
Task 2.2 Establish the team..........................................................................................................23
Task 2.3 Support Team Effectiveness..........................................................................................25
Task 2.4 Evaluation of teamwork.................................................................................................30
Task 2.5 Consultation with the Project Sponsor.........................................................................31
Task 2.6 Meeting and report regarding performance issues......................................................32
What is this Refer to and read the documents saved in a separate folder:
assessment task
about? MMI company profile and project task
You have been recently engaged by XYZ Pty Ltd trading as MMI as a
Project Manager (PM) to develop and implement a project to open
a new campus in Sydney (refer to MMI strategic objectives).
Scope
Time
Quality
Cost
Human Resources
Information system and communication
Risk
Project Integration
Communicate with influence
Facilitate continuous improvement in project work
Develop project workplace policy and procedures for sustainability
Lead and manage project team effectiveness
Having a clear vision of the project and its structure will help you plan
and implement it in simulated work conditions.
Your trainer and assessor will provide support and mentorship in the
role of Project Sponsor (PS).
You will work in a project team of max four students. You will both
lead the team and be a part of it to experience different project roles
in the simulated work environment, project manager being the main
one.
Take turns playing the role of PM when the task requires project team
collaboration. The trainer and assessor will observe project work and
provide feedback on the Marking Sheet.
Student Name
Student Name
Student Name
Student Name
As a Project Manager you will manage and lead the project team.
This assessment focuses on setting up the project team for
success. This includes:
You will:
You will have to report on the work above every week during the
team meeting.
Although you will lead and collaborate with the project team, your
assessment's work must be individual, and it will be marked as such.
o Evaluate teamwork
Task 2.5 Consultation with the Project Sponsor
Meeting minutes
Complete team table
Skills and knowledge table
Team goals, values and behaviours
Roles and responsibilities with KPIs
Action Plan
Strategies to ensure team members have input into planning,
decision making and operational aspects of the work team
Policies and procedures to ensure team members take
responsibility for their own work and assist others to undertake
required roles and responsibilities
Processes to ensure that issues, concerns and problems identified
by team members are recognised and addressed
Evidence of team building activity x 3
Screenshot of project website landing page
Evaluation of teamwork
Observation Checklist
Meeting Summary
Email to Project Sponsor
Resources and • Computer with Internet access
equipment • Access to Microsoft Office suites or similar software
• Learning material
• Scenario for assessment as provided
• Appendices as provided
• Relevant policies and procedures as provided
• Templates as provided
you have been dealt with unfairly or have other appropriate grounds
for an appeal. You are encouraged to consult with the assessor prior
to attempting this task if you do not understand any part of this task
or if you have any learning issues or needs that may hinder you when
attempting any part of the assessment.
Team building
Setting-up a project website (one page) to promote the project within the organisation
You will participate in and document four (4) project team meetings.
You must:
o Write the meeting minutes for each meeting (Template 1) and make sure they are submitted
with your assessment
o Develop an action plan to establish the team for project success (week 2)
o Develop the project webpage in collaboration with the team (from week 2 to week 4)
o Develop strategies to ensure team members have input into planning, decision making and
operational aspects of work team (week 2)
The above will be discussed, agreed and worked on during the second, third and fourth
meeting with the team (week 2-4).
The trainer and assessor will observe your weekly work with the team and provide feedback in the
marking sheet.
The trainer and assessor will play the role of the Project Sponsor and may communicate key
information to the team leader to be passed to the team during the meeting.
Evaluate teamwork
You are required to attend and participate in a team meeting every week, for 4 weeks. Each
week one of your team members will be the designated project leader.
These meetings are designed to help you decide together what needs to be done, how it will be done,
and who is responsible for what. It will also be the opportunity to catch up on previous tasks, and it
should result in an action plan for the following week.
You will minute each meeting (Template 1). All meeting minutes must be submitted with your
assessment.
The trainer and assessor will observe your weekly work with the team and provide feedback in the
marking sheet.
The trainer and assessor will play the role of the Project Sponsor and may communicate key
information to the team leader to be passed to the team during the meeting. The communication
must be recorded in the meeting minutes.
Week 1
○ Determine team goals and how the team can achieve those goals. (Task 2.2C)
○ Discuss and document any issues, concerns or problems regarding work performance (it is
important that you document them as they will be used in assessment AssessmentTask 3)
○ Other items
Week 2
○ Develop an action plan to establish the team for project success. (Task 2.3A)
○ Develop strategies to ensure team members have input into planning, decision making and
operational aspects of work team. (Task 2.3B)
○ Prepare a team building activity for the following week. Describe it and explain why you
chose it.
○ Discuss and document any issues, concerns or problems regarding work performance (it is
important that you document them as they will be used in Assessment Task 3).
○ Other items
Week 3
○ Develop policies and procedures to ensure that project team members take responsibility for
own work and assist other to undertake required roles and responsibilities. (Task 2.3C)
○ Develop processes to ensure that issues, concerns and problems identified by team members
are recognised and addressed. (Task 2.3D)
Provide evidence (3) of the team building activity. Evidence may include pictures/video of the
team undertaking the team building activity, or feedback from the team on the outcome of
the activity. (Task 2.3E)
○ Other items.
Week 4
○ Discuss and document any issues, concerns or problems regarding work performance (it is
important that you document them as they will be used in Assessment Task 3).
○ Lessons learned
○ Other items.
Use the templates below as a reference for your meeting agendas and to document the meeting
minutes each week. Add item’s title and add additional rows if needed.
Please note that you will have to write the meeting minutes each week and ensure they are
submitted with your assessment.
Meeting 1
Date and Meeting
28/06/2022
Number
Objective: To locate the ideal location for Sydney The team's members
must uphold mutual respect as a core value. There needs to be a
supportive environment in place. All members of a team should be able
Team goals, values and
to communicate openly and clearly about their roles and
behaviours
responsibilities. Each full-time employee is required to address
questions and concerns in relation to the assigned task team members
if they must encourage one another.
Each member of the team has the necessary training and experience to
carry out their duties. They all know what the organization's goals are.
Skills gaps and training The team members should be given instruction on how to select the
needs best office location. Prior to selecting a location, they must be made
aware of all applicable regulations, including but not limited to the
requirements of the lease.
Abrar finds the house and rents it out.
Outcomes, outputs and In addition to securing building permits, Johnny is also in charge of
KPIs for each team procuring architects and construction companies.
member Together with the architectural firm and construction company, Vishali
is responsible for procuring furnishings and equipment.
Issues and concerns It may be difficult to secure the necessary permissions from the
about work relevant departments, and the proper foundation may be late.
performance
• Identifying the project's requirements
Collaborate with the appropriate parties
Involvement of all parties
Communication from
The cost and resources required to complete a given project
Project Sponsor
Development of a project strategy
Execution of a project
The end of the project
Group structure: 3 individuals will be included in team formation; all
participants will be grouped into compliance, time management, and
<Item >
communication abilities to discuss training requirements as defined by
the project
Define the goals, metrics, values, and standards of the team: -Roles
<Item > and obligations Responsibility was divided among the participants in the
agreement.
Action items Action Item Responsibility
Finding the right location and renting Abrar
it out
Locating work permits and adhering Johnny
to regulations
4-06-2022
Date and Meeting Meeting 2
Number
Abrar
This week’s team
leader
Each member of the team was given specific responsibilities and began
to take care of them. Efforts to complete the entire college project in
Status of action items
three months were given a KPI and a deadline. The team-building
process is proceeding as expected.
Each member of the team was given specific responsibilities and began
to take care of their respective sections. Time constraints were
Progress report established and a KPI was established to complete the college project
within three months. According to plan, team building is progressing as
expected.
Issues and concerns No concerns raised in the meeting
about work
performance
There was some sort of problem-solving activity going on.
Team Building Activity
for week 3 (planning)
11-06-2022
Date and Meeting
Meeting 3
Number
Abrar
This week’s team
leader
Policies and Everyone on the team should be treated with respect. There needs to
28/06/2022
Date and Meeting
Meeting 4
Number
Johnny
This week’s team
leader
As per planned
Status of action items Website development completed
Rental property was completed
<Item 7>
27/06/2022
Last meeting follow-up
A) Form a team of 3-4 students to collaborate with when working on the following work tasks:
and fill in the table below with your team name and the name of each team member:
B) In consultation with the team, determine what skills and knowledge each team member will
bring to the team to support project success and the development of the project website.
Discuss and action the work tasks below during your first meeting with the project team.
Note: your team will have to develop the website (just a home page/landing page for the purpose
of this assessment) using a free website platform such as wix.
The landing page must include the content for the following topics/sections:
Home
About (subpages: The Project; The Team)
Project Progress
Contact the team
Please note that you will have to submit a screenshot of the landing page as evidence that the
team developed the webpage.
Identify training needs for each team member based on a gap analysis.
C) Document your team goals (3 goals with 1 KPI each), values (4-6) and agreed behaviours (5-8) as
discussed in Meeting 1 (Task 2.2).
D) Document roles and responsibilities with associated KPIs for each team member (3 KPIs/each
team member) as discussed and agreed in Meeting 1 (Task 2.2)
A. With your team, develop an action plan (Template 2) to establish and develop the team for
project success.
Introduction
Risk plans
Training
Sustainability initiatives
Work-life balance
Template 2 -Action Plan to establish and develop the team for project success
Introduction:
Write the introduction to the action plan, including background information about the organisation and
an overview of the project.
(50-100 words)
Create a new college to develop an action plan for team building, landing / homepage
using free website design platform such as Wix for project success.
Required Resources
Project Manager
($15,000-$20,000)
Develop at least three Key Performance Indicators (KPIs) to measure the success of the action.
(3 KPIs)
KPIs
Identify two risks to the implementation of the action plan and develop a risk treatment plan for
each risk. Use the tables provided below.
Providing the project's members with skilled training and 24-08- Johnny
guidance. 2022
Determine the actions for the implementation of the action plan. Use the template provided below to
complete your answers.
Three objectives
Action Plan
B. Develop strategies to ensure team members have input into planning, decision making and
operational aspects of the work team. Develop at least three strategies and document them in the
table below. (50 – 100 words per strategy)
Use strong feedback loops to improve the quality of your products and
services
• Find out how happy the employees are with the job.
C. Develop policies and procedures to ensure team members take responsibility for their own work
and assist others to undertake required roles and responsibilities. Develop one high-level policy
and two procedures and write them in the table below.
Policy
Team Work
D. Develop processes to ensure that issues, concerns and problems identified by team members are
recognised and addressed. Develop at least two processes and write them in the table below.
(100 words in total)
Processes
Conversations with individuals or the entire team that are more casual
in nature Throughout the day, casual conversations can occur during
breaks and social activities. Because it is less formal and often
Process 2
enjoyable for team members, this type of discourse can be highly
useful. However, it is important to recall the context in which the
argument is taking place.
E. Provide evidence (3) of the team building activity. Evidence may include pictures/video of the
team undertaking the team building activity, or feedback from the team on the outcome of the
activity.
Copy and paste the evidence in the space provided below:
Abrar: Thank you to the team building activity and its problem-solving exercises, which have
contributed greatly to our cohesion and growth. We were able to better understand each other's
strengths and limitations through a fun team-building activity, thanks to Vishali.
Reflect on your work with the team, and document how you performed each of the
requirements specified in the table provided below (40-80 words/item), give a specific example for
each requirement:
Teamwork
Reflection
Requirements
How did you provide I've given them tough comments where they've fallen short, but I've
feedback to team also given them a lot of praise for their work on the team.
members to encourage,
value and reward
individual and team
efforts and
contributions?
How did you encourage We need you on the team, I told them, and reminded them of their
team members and importance as a team member and how important it is that we all
How did you support • Go over previous mistakes. · Be aware of personnel absences. •
the team in identifying Determine the level of employee dedication. • Make on-time arrival a
and resolving work top priority. Get help in identifying high-performing personnel.
performance
problems?
How did you ensure Those who serve as role models do so by taking ownership of their
your contribution to actions and encouraging others to do the same. If you are mistaken,
work team serves as a please let the group know how the error will be rectified so that
role model for others everyone can go on. Do not apologise or blame others for your
and enhances the actions.
organisation’s image
for all stakeholders?
The Project Sponsor (played by your trainer) will observe team meetings and evaluate team’s
performance to ensure that each team member is meeting the above requirements.
Meet with the Project Sponsor (played by the trainer and assessor in a simulated work
environment) to discuss team performance issues and teamwork.
Schedule a time with the trainer and assessor (facilitator) to meet in week 5 of class.
The meeting will be a role-play in which your trainer will play the part of the Project Sponsor,
and you will consult with them about team performance
This is an assessable task, and the trainer and assessor will observe and evaluate your
performance during the meeting.
If you are absent from class, liaise with your trainer to make alternative arrangements.
Discuss your solutions to improve team performance and achieve team goals. During your
consultation:
o Discuss the issues, concerns or problems regarding work performed in Task 2.1-2.3.
o Suggest formal and informal learning opportunities to support the team and individual
team members
Note suggestions from the Project Sponsor (the assessor) to implement with team/individual
team members.
Note any information provided by the Project Sponsor to be given to team members.
Summarise the content of the meeting (100-150 words) in the space provided below:
Meeting Summary
Issues, concerns or problems regarding While working together, there were occasions when
work performed in Task 2.1-2.3. there were no effective ways for everyone to
communicate.
Recommended formal and informal Communications webinars
learning opportunities to support the team Coaching and workplace mentorship
and individual team members Training of team skills
Advice from Project Sponsor Concerned about possible misbehaviour, the project's
sponsor insisted that all issues be handled in
accordance with company standards.
Communication to team members (from The project's benefactor was largely pleased with the
Project Sponsor) outcome.
After your consultation with the Project Sponsor, meet with your team to resolve performance issues
as discussed with the Project Sponsor, and to communicate information from management to your
team.
The trainer and assessor will validate that the meeting took place in Marking Sheet.
Write an email to the Project Sponsor (Template 3) about the resolution of team performance issues:
Describe how you maintained an open communication process between stakeholders (the
Project Sponsor, team).
Explain the solutions that were implemented regarding the issues, concerns or problems
discussed with the Project Sponsor and further discussed in your team meeting.
The email text should be in grammatically correct English, written in an appropriate (polite, business-
like) style.
(80-150 words)
Template 3 -Email
We have taken your advice to heart and implemented the actions you suggested, such as webinars
and seminars for our team members, as a result. Furthermore, I would like to point you that the
team concerns were minor in nature and have been rectified without a hitch. Thank you for your
attention, and I've passed along your and the company's best wishes to the team. You may contact
me at any time if you have any questions or concerns.
Thanks
Kind Regards,
Project Manager