9/10

Technology and
Livelihood Education
Housekeeping
Quarter 1 Module 2: Week 2
Handle housekeeping requests
(Part 2)
Technology and Livelihood Education– Grade 9/10 Housekeeping
Quarter 1 – Module 2: Handle housekeeping requests (Part 2)
First Edition, 2020

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Such agency or office may, among other things, impose as a condition the payment of
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Published by the Department of Education

Development Team of the Activity Sheet

Writers: GIOVANNI M. ORTEGA, ROSALIE A. PALAMARA, JIMAGIL O. GOMEZ
Editor:
Reviewer: LEILANIE L. TINGZON
Illustrator: Ryan R. Padillos
Layout Artist: Ryan R. Padillos
Management Team: Christopher P. Felipe (EPS LRMDS)
Leilanie L. Tingzon (EPS EPP/TLE)

Printed in the Philippines by Learning Resource Management Section

Department of Education – Davao del Sur

Office Address: Lapu-lapu St., Cor. Plaridel St., Digos City

E-mail Address: [email protected]

Introductory Message
For the facilitator:
Welcome to the New Normal Learning! Despite of the tremors, pandemic we
experienced, learning has been changed, but amidst of those trials, life still goes on. We
strive hard and we survived. We, the teachers/educators are ready to face the challenges and
difficulties in our present situation. With determination and enthusiasm to still produce
quality education to all learners who are greatly affected to this so-called pandemic. Since
face-to- face class is not allowed we find ways and crafted this Self Learning Module in
TLE for Grade 9/10 learners.
This module is anchored on the principles, goals, and objectives of the k to 12 Basic
Education Program for Junior High School that centers on making the learners’ functionally
literate individual. This provides various activities/tasks that are geared to achieve the Most
Essential Learning Competency (MELC) for quarter 1- which is handle housekeeping
requests. This is a self-instructional module. Learners are required to take first the pre-
assessment to test their prior knowledge and background information of the topic. Processing
questions will help the learners on how far they progress/understand as they work on the
module. The activities/tasks will not only sharpen the learners’ understanding of the topic but
also broaden their different learning skills.
Teachers who will serve as the facilitators of the lesson will orient the learners and
ask support from the parents, elder siblings etc. of the learners on how to use the module.
Furthermore, this module has key to answer, thus, learners will use separate answer sheets
will be utilized in answering the pre-test, self-check exercises, and post-test.

For the learner:

In this module, you will be engaging in a variety of challenging activities/tasks; you will
develop many skills and would lead you to a full understanding of the concept and make you
a better learner. Take note that there are a lot of things that you should bear in mind;

 Perform all the activities that are tasked to you.

 Do not go over to the next page unless you’ve done the first part.
 Take note of the activities/task you have missed.
 Be prepared and ready of your outputs and wait for a conference with your teacher to
submit everything that was tasked to you, the pre-test, tasks portfolio and the post-
test.

Finally, remember that you don’t have to write anything on the pages of the module. Your
answer sheets should be in a separate paper with the title of the activity/task and indicate the
page number.
 Technology and
Livelihood Education
Grade 9 - Housekeeping
Quarter 1 Module 2-Week 2
A Title: Handle housekeeping
request

LO 1.5
 Let Us Learn 1.5!

“The only way forward, if we are going to improve the quality of

the environment, is to get everybody involved. “
-Richard Rogers

LO1.5 Enumerate bedroom and bathroom amenities offered in an

Institution. (Code: TLE_HEHK9- 12HS-Ia-e-1)

Hi there! Following the trail of your journey, at the end of the lesson you
should be able to;
1. To enumerate bedroom and bathroom amenities offered in an
institution.
2. To value the different kinds of bedroom and bathroom amenities
offered in an institution.
3. To write the different kinds of bedroom and bathroom amenities
offered in an institution.

Let Us Try!

Task 1: PRE-TEST 1.5

MATCHING TYPE
Direction. Match the item in Column A with those in Column B. Write the
letter of the correct answer in a separate answer sheet.

Column A Column B

____1. A card which can be hung to the

door handle. a. Ironing Board
___2. Smoking Room b. Flowers
c. Shoes
___3. Magazines d. DND
e. Television
___4. Detergents
f. Ashtray
___5. Shining brush g. Blanket
h. Sanitizer
___6. Flat Iron
i. News papers
___7. Pillow j. Mini bar
k. Laundry
___8. Medicine Kit
l. Telephone
___9. Base
___10. LCD or LEd

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 Let Us Study

TASK 2: Read and understand the Information Sheet 1.5

Standard Placement of Guest Room Supplies/Amenities in Hotels |

Resorts

The hotel provides a variety of guestroom supplies and amenities for

the guest's needs and convenience. As the head of
the housekeeping department, the Executive Housekeeper is responsible for
the guest supply includes all items that are conducive to the guest’s
material comfort and convenience. The supplies or amenities are subdivided
into 1) Guest amenities, 2) Essentials, 3) Expendables and 4) Loan items.
Most of the hotels follow a common pattern in the placement of guest
supplies in their guestrooms and suites. Below are the details of standard
supplies placed in hotel guest rooms followed across the hotel
and resorts worldwide.

What are the supplies placed in the guest bedroom and bathroom?

Guest Supplies, Amenities and Stationeries on the Bed:

1. A mattress, mattress protector.

2. Bed sheets.
3. Bedspreads.
4. Night spread.
5. Pillows with pillowcases.
6. Blanket.
7. Bed Cover and lining.
8. A small gift box or a box of chocolates may be placed on the pillow as
the part of the turn-down or evening service.
9. For any special occasions like the wedding or honeymoon the bed
would be arranged with flower, chocolate box, wine or champagne
bottle etc.
Supplies and Amenities in the bathroom:
1. Full Length Mirror.
2. Vanity Mirror.
3. Bath Tub.
4. Shower Cubical.
5. Bath Mat.
6. Water Closet.
7. Tissue Roll.
8. Wash Basin.
9. Hot and Cold Running Water 24X7.
10. Bath Robe.
11. Hooks for hanging Cloths.
12. Retractable clothes drying line or liner.
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 13. Shower Curtains.
14. Dustbin.
15. Sanitary Napkin cover and bin.
16. Soap holders.
17. Wall Mounted Telephone with quick dial extension.
18. Shaving Mirror.
19. Faucet.
20. Gargle Glass.
21. In some hotels, there is also a bucket and mug placed inside the
bathroom.
22. Hair Dryer or hair Blower.

Guest Supplies and Amenities near the Bathroom near the vanity unit:

1. Soaps.
2. Shampoo.
3. Moisturizers.
4. Cologne.
5. Aftershave Lotion.
6. Shower gel.
7. Shower Cap.
8. Conditioners.
9. Gargle Glasses.
10. Tissue Box.
11. Razor Blades or Shaving Kit.
12. Tissue Box.
13. Toilet Paper roll.
14. Dental Kit.
15. Comb.
16. Ear Buds.
17. Cotton Swabs.
18. Bath Oil.
19. Super Glow Body Gel.
20. Hair Cream.
21. A mirror mounted on the wall with appropriate lighting facility.
22. A sanitary bin beside the WC or placed under the vanity counter.
23. Shaving Mirror with appropriate lighting.
24. Eau de cologne.
25. Face Towel.
26. Hand Towel.

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 Let Us Practice

Task 3: SELF-CHECK 1.5

TRUE OR FALSE
Direction: Write TRUE if the statement is correct and FALSE if the
statement is wrong. Write your answer in a separate answer
sheet.
_______1. The hotel provides a variety of guestroom supplies and amenities
for the guest’s needs and convenience.
_______2. Instruction for setting automated wakeup calls shall be placed
beside the table.
_______3. Moisturizers, shampoo and towel are example of bedroom
amenities.
_______4. The daily consumption from mini bar is usually charged as per the
pricing card kept near to the mini bar.
_______5. For some guests, the use of mini bar would be supplementary.
_______6. A small gift box or a box of chocolates may be placed on the pillow
as the part of the turn-down or evening service.
_______7 An upholstered stool is placed beside the dressing table and it can
be pulled out as and when required.
________8. Bed Spread or Bed cover folded must be kept in the drawer when
not in use or evening service.
________9. The space below the luggage rack is usually meant for the guests
to keep their shoes.
_______10. Most of the hotels follow a common pattern in the placement of
Guest supplies in their guestrooms and suites.

Let Us Practice More

Task 4: “ENUMERATE AND DESCRIBE ME!”

ACTIVITY 1.5

Direction: Enumerate at least 3 examples of bathroom and bedroom

amenities offered in the institutions. Explain and describe each amenity.
Please write it in a clean sheet of paper. Rubrics below will be basis for
evaluation.

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 Rubrics for Scoring

SCORING RUBRICS

Criteria Percentage

Content 10

Validity 5

Delivery 5

TOTAL 20

TASK 5: Let Us Remember

The hotel provides a variety of guestroom supplies and amenities for
the guest's needs and convenience. As the head of
the housekeeping department, the Executive Housekeeper is responsible for
the guest supply includes all items that are conducive to the guest’s
material comfort and convenience. The supplies or amenities are subdivided
into 1) Guest amenities, 2) Essentials, 3) Expendables and 4) Loan items.
Most of the hotels follow a common pattern in the placement of guest
supplies in their guestrooms and suites.

5
 Let Us Assess

Task 6: POST-TEST 1.5

FILL IN THE MISSING WORD
Direction: Select inside the table the correct word to complete the sentence.
Write the correct answer in a separate answer sheet.

Guest supplies guestroom table policies

Bathroom Executive Housekeeper hooked switch hung

1. Key hotel _________ are also places in some hotels.

2. The hotel provides a variety of guestroom _________ and amenities for
the guest's needs and convenience.
3. A flask on the tray with two glasses may be kept beside the bed at the
bedside _________.
4. The __________________ is responsible for the guest supply includes all
items that are conducive to the guest’s material comfort and
convenience.
5. The __________ supplies are placed in various areas of the guest
bedrooms and living area.
6. Cloth hangers are __________ on hooks.
7. Room Service Breakfast Card which can be _________on to the
doorknob.
8. Notice about the availability of the electronic safe in the _________.
9. The master light switch in order to ________ off all lights is also
available in the bedside table.
10. Moisturizers, shampoo and towel are example of __________
amenities.

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 Let Us Enhance

Task 7:
Write at least 8 examples of bedroom amenities and 7-bathroom amenities.
You may write your answers in a separate answer sheet.
Bedroom Amenities: Bathroom Amenities:

1.___________________ 1.______________________
2.___________________ 2.______________________
3.___________________ 3._______________________
4.___________________ 4._______________________
5.___________________ 5._______________________
6.___________________ 6._______________________
7.___________________ 7._______________________
8.___________________

TASK 8: Let Us Reflect

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

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 Answer Key

TASK 1: PRE-TEST 1.5

1. D
2. F
3. I
4. K
5. C
6. A
7. G
8. H
9. B
10. E

TASK 2: Read Information Sheet 1.5

TASK 3: Self-Check 1.5

1. TRUE
2. TRUE
3. FALSE
4. TRUE
5. FALSE
6. TRUE
7. FALSE
8. TRUE
9. TRUE
10. TRUE

TASK 4: ACTIVITY 1.5 “SURF THE INTERNET”

 Please refer to Scoring Rubrics
TASK 5: Let Us Remember

TASK 6: POST-TEST 1.5

1. Policies
2. Supplies
3. Table
4. Executive Housekeeper
5. Guest
6. Hung
7. Hooked
8. Guestroom
9. Switch
10. Bathroom

TASK 7: Refer to Information Sheet 1.5

TASK 8: Reflection

8
 Technology and
Livelihood Education
Grade 9 - Housekeeping
Quarter 1 Module 2-Week 2
A Title: Handle housekeeping
requests

LO 1.6

9
Let Us Learn 1.6!

“The only way forward, if we are going to improve the quality of the
environment, is to get everybody involved. “
-Richard Rogers

LO1.6 List down procedures in conducting room check, turn down and
make up beds. (Code: TLE_HEHK9- 12HS-Ia-e-1)

Hi there! Following the trail of your journey, at the end of the lesson you
should be able to;
1. To list down procedures in conducting room check, turn down and
make up beds.
2. To enjoy the procedures in conducting room check, turn down and
make up beds.
3. To copy the procedures in conducting room check, turn down and
make up beds.
Let Us Try!

Task 1: Pre-Test 1.6

MULTIPLE CHOICE
Direction: Read the statement carefully and write the letter that best
describes the statement. Write your answer in a separate answer
sheet.
_____1. This is indispensable for ensuring the overall quality of the room.
A. Turn down C. Bed stripping
B. Room check D. Check in
_____2. It is a rectangular cloth bag stuffed with feathers, foam rubber, or
other soft materials, used to support the head when lying down.
A. Pillows C. Pillow case
B. Blanket D. Comforter
_____3. This is not fitted but should ideally match the color of the fitted
fitted sheet which is spread evenly across the bed, with the finished
side facing down.
A. Bed sheets C. Flat sheets
B. Fitted Sheets D. Bed pad
_____4. It is a thick bed covering that is filled with a soft light material.
A Blanket C. Fitted sheets
B. Pillows D. Comforter
_____5. This is a sheet tailored to form pocket for a mattress with elastic
edges.

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 A. Fitted sheets C. Bed sheets
B. Flat sheets D. Bed cover

Let Us Study

TASK 2: Read and familiarize the Information Sheet 1.6

The head housekeeper needs a list of rooms to check,

something on which to take notes, a white cloth and she must verify the
cleanliness of the room in this manner:

 Start at one end of the room and continue

 Check cleanliness of the different surfaces in the room
 Ensure all the equipment in the room works properly
 Make sure the proper number of linens and welcome products are present

Room control only takes a few minutes

 In case of forgetfulness or negligence on the part of the chambermaid the
head housekeeper can decide whether or not to re clean the room
 In case of technical problems in the room such as leaky pipes, blocked
drain…etc…the room will be blocked
 Once the room control is finished the room can be classified as available
and you must inform the front desk.

Turndown the bed:

 Enter the room, empty dustbin and ashtrays.
 Remove the bedcover, fold it and place in the luggage rack drawer.
 Remove pillow from luggage rack and place it on the head of the bed.
 Make 90 angles with the second sheet.
 Quilt and third sheet.
 Spread the foot mat on the side of the bed. [The side where the corner
is made] and put slipper on top of foot mat.
 Always give turndown from the telephone side or inner side of the bed.
 For double occupancy, both corner to be made.

Bed Making Procedure – Traditional method

1. Stand at the head side of the bed.

2. Put the bed pad on top of the bed mattress evenly.
3. Put the bottom or first sheet on top of the bed mattress enough to cover
the head side of the mattress.
4. Tuck in the sheet at the head side of the bed and meter the two corners.

11
5. Put the bed sheet up to the edge of the head side of the bed at the wrong
side position.
6. Put the blanket on top of the second bed sheet 8” to 10” distance from the
head toward the foot of the bed.
7. Put the third bed sheet on top of the blanket enough to cover the entire
bed. Insert or fold the sheet under the blanket with 8” or 10” distance and
fold the second sheet on top of the third bed sheet.
8. Tuck in all the linens at the other side and miter all linens at the corners
at the foot side of the bed and insert the remaining side towards the head.
9. Put the pillow with pillowslip and case on top of the bed facing the wall.
10. Put the bed cover on top of the bed enough to cover the entire bed.

Duvet - Bed Making Procedure

1. Stand at the head side of the bed
2. Put on the bed pad on top of the bed evenly.
3. Put on the first bed sheet on top of the bed.
4. Tuck in the sheet at the head side of the bed and miter the sheet of all the
corners of the bed.
5. Put the pillow with pillowcase at the head side facing the wall.
6. Put the duvet cover on top of the bed evenly

Let Us Practice

Task 3: SEL-CHECK 1.6

At this point, you already know the different procedures in

conducting room check turn down and make up beds. In order for you to
solidify you’re learning about the certain lesson. Please answer the self-
check in the next page.

Direction: Inside the box are the rumbled procedures of Traditional Make-
up Bed. Please arrange the correct sequence of procedures.

 Put the bed cover on top of the bed enough to cover the entire
bed.
 Stand at the head side of the bed.
 Put the pillow with pillowslip and case on top of the bed facing
the wall.
 Put the bed pad on top of the bed mattress evenly.
 Tuck in all the linens at the other side and miter all linens at
the corners at the foot side of the bed and insert the remaining
side towards the head.
 Put the bottom or first sheet on top of the bed mattress enough
to cover the head side of the mattress.

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  Put the third bed sheet on top of the blanket enough to cover
the entire bed. Insert or fold the sheet under the blanket with
8” or 10” distance and fold the second sheet on top of the third
bed sheet.
 Tuck in the sheet at the head side of the bed and meter the two
corners.
 Put the blanket on top of the second bed sheet 8” to 10”
distance from the head toward the foot of the bed.
 Put the bed sheet up to the edge of the head side of the bed at
the wrong side position.

Correct Sequence of Procedures in Traditional Make-Up Bed

1._______________________________________________________________________
2._______________________________________________________________________
3._______________________________________________________________________
4._______________________________________________________________________
5._______________________________________________________________________
6._______________________________________________________________________
7._______________________________________________________________________
8._______________________________________________________________________
9. ______________________________________________________________________
10._____________________________________________________________________

Let Us Practice More

Task 4: “GIVE ME A LIST!”

ACTIVITY 1.6

Direction: Enumerate the procedures in conducting room check and turn-down.

You may write your answers in a separate answer sheet.

13
Room check: Turn down:

TASK 5: Let Us Remember

Room check is indispensable for ensuring the overall quality of the

room. The preparation must be in compliance with the guests’ needs and be
perfect in all areas: hygiene, tidiness and comfort. Before a new guest
checks in, the head housekeeper or her assistant must check all rooms to
ensure that they are in a proper state. In certain establishments auto-
control allows the chambermaids to oversee this responsibility without the
approval of the head housekeeper (she may check one or two rooms only).

14
 The first thing that most of the people indulge in after waking up is
been made properly making up the bed. A room looks untidy unless until
the bed has been beddings include: fitted sheets, flat sheets, comforter,
blanket, pillows, pillow case and bed pad.

Let Us Assess

Task 6: POST-TEST 1.6

TRUE OR FALSE
Direction: Write TRUE if the statement is correct and FALSE if the
statement is wrong. Write your answer in a separate answer sheet.
_______1. The head housekeeper needs a list of rooms to check, something
on which to take notes, a white cloth and she must verify the
cleanliness of the room.
_______2. Room check is indispensable for ensuring the overall quality of the
room.
_______3. Ensure some of the equipment in the room works properly.
_______4. In case of forgetfulness or negligence on the part of the
chambermaid the head housekeeper can decide whether or not to
re clean the room.
_______5. Once the room control is finished the room cannot be classified as
available and you must inform the front desk.
_______6. The first thing that most of the people indulge in after waking up
is been made properly making up the bed.
_______7. In case of technical problems in the room such as leaky pipes,
blocked drain…etc…the room will not be blocked.
_______8. Make sure the proper number of linens and welcome products are
present.
_______9. Check cleanliness of the different surfaces in the room.
_______10. Always give turndown from the telephone side or inner side of the
bed.

Let Us Enhance

Task 7:

In performing room check, turn down and make up bed. What are the
best things to do in order to get the accurate procedures? You may write
your answers in a separate answer sheet.

15
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

TASK 8: Let Us Reflect

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

16
 Answer Key

TASK 1: PRE-TEST 1.6

1. B
2. A
3. C
4. D
5. A

TASK 2: Read Information Sheet 1.6

TASK 3: Self-Check 1.6

Bed Making Procedure – Traditional method

1. Stand at the head side of the bed.

2. Put the bed pad on top of the bed mattress evenly.
3. Put the bottom or first sheet on top of the bed mattress enough to cover
the head side of the mattress.
4. Tuck in the sheet at the head side of the bed and meter the two corners.
5. Put the bed sheet up to the edge of the head side of the bed at the wrong
side position.
6. Put the blanket on top of the second bed sheet 8” to 10” distance from the
head toward the foot of the bed.
7. Put the third bed sheet on top of the blanket enough to cover the entire
bed. Insert or fold the sheet under the blanket with 8” or 10” distance and
fold the second sheet on top of the third bed sheet.
8. Tuck in all the linens at the other side and miter all linens at the corners
at the foot side of the bed and insert the remaining side towards the head.
9. Put the pillow with pillowslip and case on top of the bed facing the wall.
10. Put the bed cover on top of the bed enough to cover the entire bed.

TASK 4: ACTIVITY 1.6 “GIVE IT A LIST”

Room Check:

 Start at one end of the room and continue

 Check cleanliness of the different surfaces in the room
 Ensure all the equipment in the room works properly
 Make sure the proper number of linens and welcome products are present
Room control only takes a few minutes
 In case of forgetfulness or negligence on the part of the chambermaid the
head housekeeper can decide whether or not to re clean the room

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 In case of technical problems in the room such as leaky pipes, blocked
drain…etc…the room will be blocked
 Once the room control is finished the room can be classified as available
and you must inform the front desk.

Turn down:

 Enter the room, empty dustbin and ashtrays.

 Remove the bedcover, fold it and place in the luggage rack drawer.
 Remove pillow from luggage rack and place it on the head of the bed.
 Make 90 angles with the second sheet.
 Quilt and third sheet.
 Spread the foot mat on the side of the bed. [The side where the corner
is made] and put slipper on top of foot mat.
 Always give turndown from the telephone side or inner side of the bed.
 For double occupancy, both corner to be made.

TASK 5 : Let Us Learn

TASK 6: POST-TEST 1.6

1. TRUE
2. TRUE
3. FALSE
4. TRUE
5. FALSE
6. TRUE
7. FALSE
8. TRUE
9. TRUE
10. TRUE

TASK 7: Personal Opinion

TASK 8 : REFLECTION

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 Technology and
Livelihood Education
Grade 9 - Housekeeping
Quarter 1 Module 2-Week 2
A Title: Handle housekeeping
requests

LO 1.7

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 Let Us Learn 1.7!

“The only way forward, if we are going to improve the quality of

the environment, is to get everybody involved. “
-Richard Rogers

LO1.7 Discuss proper handling of guests’ requests in housekeeping

following safety and security standards.
(Code: TLE_HEHK9- 12HS-Ia-e-1)

Hi there! Following the trail of your journey, at the end of the lesson you
should be able to;
1. To discuss proper handling of guests’ requests in housekeeping
following safety and security standards.
2. To appreciate the proper way of handling guests’ request in
housekeeping following safety and security standards.
3. To demonstrate proper handling of guests’ requests in housekeeping
following safety and security standards.

Let Us Try!

Task 1: Pre-Assessment 1.7

MATCHING TYPE
Direction: Match the item in Column A with those in Column B. Write the
correct letter of your answer in a separate answer sheet.

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 COLUMN A COLUMN B

______1. Wet floors

______2. Safety measures a. Housekeepers
______3. Defective b. Responsibilities
______4. Duties c. Security
______5. First Aid d. Slippery walkways
______6. Guests e. Prevention
______7. Departure f. Techniques
______8. Safety g. Broken
______9.Pushing h. Stretching
______10. Strategies i. Safety programe
j. Check out
k. Mirror
l. Systematic

Let Us Study

Task 2: Read and familiarize the Information Sheet 1.7

Managers must train employees to recognize potentially hazardous

conditions and take corrective actions before they cause injuries like
sprains, strains, falls;

- Wet floors and slippery walkways

- Messy floors

- Equipment left out in the way

- Improper lifting techniques

Best practices for handling chemicals, proper personal protective

equipment selection, material handling, and slip, trip, and fall prevention
are discussed. Readers will gain an understanding of how to identify at-risk
situations and how to avoid serious injury or illness.

OCCUATIONAL HAZARDS
Walking Squatting Twisting Pushing
Standing Kneeling Crouching
Stooping Stretching Lifting

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 The above are only sample situations where the body is under
pressure. There is countless number of other situations that truly challenge
housekeeping personnel.

Reducing the Physical Stress

The question then arises, how we reduce the physical stress on

housekeeping personnel. The following suggestions are useful to keep in
mind.

1. Lighter equipment can reduce work. Heavy equipment must be on

castors. Portability helps greatly in work management.
2. Modern Detergents help in cleaning with a swipe that may eliminate
tedious scrubbing.
3. Job Rotation
4. Team Work.
5. Education and Training in safe work practices must be part of ongoing
agenda.

Work Hazards and Prevention.

Let us examine the areas in housekeeping operation when accidents take

place:

Falls from slippery floors make shift ladders: Put the sign “Wet
Floor” this protects both the guest and staff.
Cuts from broken glass in linen bundles and garbage: Any heap of
linen or garbage is a potential hazard for broken glass or exposed
syringes.
Back Pains from improper working postures: Back pains are a
common complaint due to the pressure on their backs while doing
their daily chores. Breathing problems and burns from the use of
hazardous chemicals and detergents: Housekeepers normally use
mild detergents for daily use.
Electrocution from live electric wires and improper maintenance
and use of equipment: Housekeeper must ensure the equipment she
buys has the ISI stamp of safety.
Injuries due to improper work habits: Smoke only in designated
area, never in the elevator. Ensure elevators are never overloaded.
Working at height: Any work which is carried above 5ft height
requires a ladder.

Let Us Practice

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Task 3: SELF- CHECK 1.7
TRUE OR FALSE
Direction: Write TRUE if the statement is correct and FALSE if the
statement is wrong. Write your answer in a separate answer
sheet.
_________1. It is important for all housekeeping personnel to know about
first aid as they could be the third ones on the spot to give
immediate attention to a guest or an employee.
_________2. Ensure that toxic chemicals are stored in opened cupboards and
properly labeled.
_________3. Make sure that locker rooms have proper washing and shower
facilities.
_________4. Prepare a safety manual that is readable and understood at the
time of induction of new employees.
_________5. Use aluminum or metal ladder when working near or on
electrical equipment.
________6. When climbing, do not face the ladder and have clean and wet
hands and feet.
_________7. Smoke only in designated area, never in the elevator.
_________8. Any work which is carried above 5ft height requires a ladder.
_________9. Always operates electrical equipment with wet hands or cloths.
_________10. When cleaning guestrooms, room attendants should check for
frayed wires, loose connections, loose plugs, broken switches.

Let Us Practice More

Task 4: “HANDLE IT! WITH CARE”

ACTIVITY 1.7
Direction: Based on the given information, select and demonstrate at least
1 safety measure and precaution in handling guest’s request.
Rubrics below will be basis for evaluation.

Rubrics for Scoring

SCORING RUBRICS

Dimension Highly Skilled 4 Moderately Unskilled 2 No Attempt

Skilled 5 Skilled 3 1
Use of tools, Appropriate Appropriate Appropriate Never No attempt
equipment, selection, selection, selection, selects, to use tools/
and preparation, preparation, preparation, prepares, equipment
materials and use of and use of and use of and uses
materials materials materials materials

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 and tools/ and tools/ and tools/ and tools/
equipment equipment equipment equipment
all the time most of the sometimes
time
Application Systematic Systematic Systematic Never follows No attempt
of procedure application of application of application of systematic to apply
procedure s procedures procedures application of procedures
all the time all the time sometimes procedures to project
without with with without
supervision minimum constant supervision
supervision supervision
Safety / Highly self- Highly self- Highly self- Needs to be No
Work habits motivated motivated motivated motivated motivation
and observes and observes and observes and does not and totally
all safety most safety sometimes observe all disregards
precaution s precaution s some safety safety precaution
at all times most of the precautions precaution s
time

Speed / Work Work Work Work No concept of

Time finished finished, finished finished way time
ahead of time meets close to beyond
deadline deadline deadline

TASK 5: Let Us Remember

Housekeeping in a hotel is a very physically demanding job. The

personnel are on their feet for a full shift of 8 hours during which they
perform various tasks that are demanding for the body. Housekeeping has
the largest workforce in the hotel. It is therefore, imperative for the
housekeeper to ensure safe conditions and practices in the department.

Housekeepers are exposed to a variety of hazards while on the job

and perform a variety of tasks throughout their work shift. Proper training
to identify hazards and risks associated with these tasks will help prevent
employee injury.

Let Us Assess

Task 6: POST-TEST 1.7

MULTIPLE CHOICE
Direction: Read the statement carefully and write the letter that best

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 describes the statement.Write your answer in a separate answer
sheet.
______1. It is a part of the overall Safety Program.
A. First Aid C. Proper Sanitation
B. Personal Hygiene D. Good Grooming
______2. He or she is responsible to train the employees to recognize
potentially hazardous conditions and take corrective actions before
they cause injuries like sprains, strains, falls.
A. Nurse C. Manager
B. Supervisor D. Trainer
______3. This can help in cleaning with a swipe that may eliminate tedious
scrubbing.
A. Detergents C. Supplies
B. Modern Detergents D. Moisturizers
______4.It helps greatly in work management.
A. Portability C. Team Work
B. Systematic D. Leadership
______5. Any work which is carried above 5ft height requires a ladder.
A. Work at height C. Height Requirement
B. Ladder Position D. Motion
______6. Which of the following is not an example of occupational hazard?
A. Walking C. Sleeping
B. Standing D. Liftin
_______7. The following can cause hazardous conditions except ____________.
A. Wet floors and slippery walkways
B. Doing household chores
C. Improper lifting techniques
D. Messy floors
_______8. They are exposed to a variety of hazards while on the job and
perform a variety of tasks throughout their work shift.
A. Utility C. Housekeeper
B. Gardener D. Attendant
_______9. It gives a great help to reduce work.
A. Lighter equipment C. Lighter work
B. Heavy equipment D. heavy work
_______10. These are a common complaint due to the pressure on their
back while doing their daily chores.
A. Stress C. Head ache
B. Back pains D. Migraine

Let Us Enhance

Task 7:

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 In handling guest’s request, what are the safety measures and
precautions to be considered? You may write your answer in a separate
answer sheet.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

TASK 8: Let Us Reflect

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Answer Key

TASK 1: PRE-TEST 1.7

1. D
2. E
3. G
4. B
5. I
6. A
7. J
8. C
9. H
10. F
TASK 2: Read Information Sheet 1.7
TASK 3: Self-Check 1.7
1. FALSE
2. FALSE

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3. TRUE
4. TRUE
5. FALSE
6. FALSE
7. TRUE
8. TRUE
9. FALSE
10. TRUE

TASK 4: ACTIVITY 1.7

 Please refer to the Scoring Rubrics

TASK 5: Let Us Remember

TASK 6: POST-TEST 1.7

1. A
2. C
3. B
4. A
5. A
6. C TASK 7: Personal Opinion
7. B
8. C TASK 8: REFLECTION
9. A
10. B

REFERENCES:

www.ling.upen.edu
work.chron.com
https:// setupmyhotel.com
https://jobdescriptionan dresumeexamples.com
Competency Based Learning Material Housekeeping developed
by: Mil Grace I. Arevalo
Hotellerie-restauration.ac-versailles.fr
K to 12 Basic Education Program TLE Learning Material G9
Household services
www.linkedin.com
roomdivisionmanagement.blogspot.com
godaddy.com
getawaytips.azcentral.com
www.hotelcluster.com
gltnhs-tle.weebly.com
bngkolkata.com
hunker.com

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asean.org
Clean and prepare rooms for incoming guests Trainee Manual
Mollymaid.com/practically-spotless
Myeagertowin.blogspot.com
Extension.psu.edu
Work.chron.com/safety-security-tips-hotel-management
file:///D:/HOUSEKEEPING%20FILES/LM%20AND%20TG/LM_
Household%20Services%20G10.pdf

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