Arvind Prasad P
Arvind Prasad P
𝐁𝐀𝐂𝐇𝐄𝐋𝐎𝐑𝐒
By
𝐀𝐑𝐕𝐈𝐍𝐃 𝐏𝐑𝐀𝐒𝐀𝐃 𝐏
OCTOBER 2022
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CERTIFICATE
This is to certify that this project work on the topic “A STUDY ON LOGISTICS
𝐀𝐃𝐌𝐈𝐍𝐈𝐒𝐓𝐑𝐀𝐓𝐈𝐎𝐍
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DECLARATION
Business
Administration (Logistics and Shipping) is a record of original work done by me, under the
Marine College, Coimbatore) and it has not formed the part of any other project work
University.
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ACKNOWLEDGEMENT
Dedicating this Project Report to the almighty God whose abundant grace and mercies
enable its successful completion. I would like to express my profound gratitude to the person
who have inspired and motivated me to make this Project work a success.
On the outlet me take this opportunity to express my sincere thanked to
Capt. RAMIAHSELVARAJAN, Principal, Coimbatore Marine College for having
provided me an opportunity to do this project as a part of my curriculum.
I owe my thanks to my benevolent guiding light Prof.Venkatraman , Department of
Logistics and Shipping, Coimbatore Marine College, for his valuable advice and suggestions
towards the completion of this project.
I am grateful to my guide Prof.VENKATRAMAN,ASSISTANTProfessor of
Department of Logistics and Shipping, Coimbatore Marine College, as an inspiring guide
who has helped me through out with his an utmost guidance for completing my research work
on time with great success.
I would like to express my gratitude towards CEO, Manager, employees of
AGILITY LOGISTICS for the kind co-operation and forgiving me such attention and time.
My heartfelt thanks to my parents who helped me by providing all assistance and their love
made me to work further.
𝐀𝐫𝐯𝐢𝐧𝐝 𝐩𝐫𝐚𝐬𝐚𝐝 𝐩
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TABLE OF CONTENTS
Chapter CONTENTS Page
No. No.
1 INTRODUCTION
2 REVIEW OF LITERATURE
3 CONCPTUAL FRAMEWORK-AN OVERVIEW
4 DATA ANALYSIS AND INTERPRETATION
5 FINDINGS,SUGGESTIONS AND CONCLUTION
BIBILIOGRAPHY
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CHAPTER 1
INTRODUCTION
The word logistics derives from French logistics from the late 19th century, and was
used by Baron de Jomini. It describes logistics since the military technical know-
how department contributes to the procurement, acquisition and shipment of
materials, workers and centres. And the new oxford American vocabulary describes
logistics as 'the full organisation of a complicated project with respect to quite a few
individuals, quarters or components.
Ident with the logistics specialist supply chain management group. is a system to
prepare for the successful and productive carriage and garage area of goods and to
enforce and manage the process from the outset of deals and relevant information.
Origin to point of usage for the purposes of compliance with consumer standards which
includes sport in, out, intern which intra.
The incoming logistics system is one of the logistics policy number one for the purchase
and distribution of incoming products , parts or incomplete inventory shipment from
suppliers to container, warehouse or retail production or assembly arrangements.
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THE MAIN FIELDS OF LOGISTICS ARE:-
Procurement logistics:-
The whole process was used to select vendors and discuss products or services
distribution agreements. It involves tasks such as market research, preparing needs,
purchasing or making choices, dealer management, ordering and order management.
Distribution logistics: -
They're involved with the delivery of finished products to the patron. It consists of
order processing, warehouse and transportation. the principle sub-sectors consist of
air, rail, water, and truck transportation. Logistics have interaction within the
integration of these sub sectors counting statistics, stock, warehousing, cloth-dealing
with and packaging.
Disposallogictics:-
It is also known as the opposite logistics that it serves for all reuse-related operations
of goods and substances. The primary reason for this area is to lower the logistics
price, improve service and maintain herbal sources.
Production logistics:-
The process of this logistics is to streamline and control the flow through the supply
chain. Produ ction logistics activities are linked to organizational concepts, layout
planning, planning and cont rol of production.
Construction logistics:-
This logistics process is to streamline and control the supply chain flow. Production
logistics acti vities are linked to the concepts of organization, layout planning,
production planning.
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Collectiing branches
Collecting hubs
Distribution system
Consigne
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Profile
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MISSION STATEMENT
As the largest Express and Cargo Distribution Company in India by 2017-18 trying to
expand.
To carry out this goal, the organisation has taken on the main components that
accompany it
QUALITY POLICY
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Competitors’ Analysis:
According to Parcel Or courier services , an Indian firm in the courier sector in which
GeoPost, Europe's second- largest player in the courier express industry, has a stake,
several global firms checked the Indian market by linking up with logistics firms that
established fulfilment centers before they foray into the Indian market. Players such
as Amazon are massive and produce ample volumes to provide their own facilities.
Yet, they typically restrict themselves to holding units (materials) of quick, wide
volume, heavy turnaround stock, which is often commoditised. There are also other
competitors in terms of logistics industry. They are Bluedart, FedEx, DHL, Chess
moving, Ekart, Shiprocket and xpressbees which are equally doing well. But beyond
all odds, courier/parcel is striving to make its best appearance among the
competitors.
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FUTURE GROWTH AND PROSPECTS
The global courier services market was valued at $381 billion in 2021, and is
projected to reach $658.3 billion by 2031, growing at a CAGR of 5.7% from 2022 to
2031.
haze
search
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CSR INTAITIVES OF 𝐂𝐨𝐮𝐫𝐢𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬
Since its birthplace its CSR is outstanding as its operation structure, Courier has been
faithfully linked with corporate social obligations. Couriers claims that the only way
to manage the overall population 's assistance is to make their consumers subordinate
and these services has helped more than 5,000 families over the past 23 years. Besides
supporting the general public through its development initiatives, Courier is busy
with various money-related operations, this consolidates such as campaigns for flood
aid, work age, planning and services for adolescent advancement. Courier represents
the general public better at the period and it also provides an alternative treatment
plot for the normal social orders.
The Subhasish Chakraborty Foundation was launched on October 15, 2011, with over
12,000 people in the foundation starting now. The state focuses on tendering and taking
care , for example, of the financial issues that the general public is looking at –
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PROCESS
• Reporting time: 9 AM to 10 AM
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CHAPTER 2
CONCEPTUALBACKGROUND AND
LITERATURE REVIEW
Researcher and the company have understood the importance of the Customer
preference in choosing their brand when compared to the other companies. it is
considered that the customer preference plays an major roles towards the logistics
business, customers preference for the brand can be gained only when the company
meets the customers expectation towards the service offered and maintaining the
level of satisfaction and keep the customers through the service offered. this research
shows that Customer preference is one great attribute to any company for that matter.
This Research will help the company to understand the behaviour of the customer
and their attitude towards choosing the brand, it will also help them to understand the
major things that the company should concentrate on to gain the customers goodwill
and retain the customers with the company.
This study depicts the customer preferences towards logistics services .there are
various factor that the customer looks into while selecting the transportation services
that are cost, delivery time, and quality and in this study they explore the importance
of various components of the supply chain products to understand the decision
making that consider when buyers select an outsourced service provider.
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• Lehmusvaara ,Tuominen, Korpela(1998)
The main purpose of this study is where the researcher wants to know that how
decision support system that integrates the decision making methodology of the
analytical hierarchy process. In this research they focused on decision support
system to choose the carrier that provided company’s transport services and to select
feasible logistics.
There were many features in logistics industries but 3PL has become one of the most
common practiced features in the logistic industry. She started doing research on
3PL in order to know the customer preference of selecting the 3PL criteria which
means she wanted to know whether customers are choosing company which is
offering 3PL or the customers are choosing the company which not offering the 3PL.
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• Rudolf ,Lenka &Kamila (2011)
The main of this research was to knowthe key attributes and freight logistics service
quality and to know the behaviour and impact shippers' towards the customer and
to understand the third party logistics service providers (3PLs).the aim of this
paper was to know that what is that impacted in the customer mind to create a
value of( 3PLs)while developing marketing strategies to attract and retain the
existing clients.
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• Voicu (2016)
In this study shows that one of the most important resources that a company should
posses is information. She adds that it is hidden deep inside a “black box “– the mind
of the customer, as in the case of information about consumer preference. Difficult as
it may seem, it has been shown that customer preference can be measured. This
provides an understanding of the choices of customer
This paper is mainly aimed on certain points or key factors such as the choice of the
customers especially service related to logistics. Even though there were many
factors which influence the customer and their behaviour towards choosing a
particular brand he thought of concentrating on the basis in revealing independent
variables that the customers are looking at for choosing the company.
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CHAPTER3
CONCEPTUAL
FRAMEWORK AN
OVERVIEW
The research is general refers to any problem that has been arisen is difficult to solve in
which the the researcher experiences the context of finding an solution for the proble m
that has been arisen and to find the solution to the problem.
In this sense, consumer choice plays an important role in any logistics business in
this regard. The research is carried out so that consumers choose couriers to their rivals
may be established. The priorities must be defined in accordance with certain aspects
(demand, location, revenue, product selection and consumer satisfaction levels).
In this age, the logistic business in the retail sector faces more competition. Consumers
who visit the distribution business would improve excellent facilities for consumers.
Price also plays a significant role for consumers to pick to choose the supermarket.
Owing to the intense rivalry in the industry, consumer tastes continue to evolve every
day. This study has been done to help the business to better understand the customer's
needs, consumer desires and company decisions and identify strategies for the delivery
of productive operation that lead to increasing the number of clients and income, as well
as to maintain a strong relationship with consumers.
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3.2 OBJECTIVES OF THE STUDY
The research is appropriate for the use of couriers facilities in the field of consumer
decision making. In regards to its competition, the varied advantages and characteristics
of the company tend to consider the consumers' choice. Couriers will continue to
improve its brand, boost sales and attract new clients, retain current consumers and
ensure a degree of satisfaction with their future buyers.
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1. SOURCE OF INFORMATION
The customers of Aps Express Ltd were the major source of the information for
the collecting the required primary data. The secondary data were collected for this
academic project report.
Primary Source:-
2. Direct interaction
3. Observation
Secondary source:-
2. Internet
3. Text books
4. Company website
5. Articles
6. Journals
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RESEARCH DESIGN:
At Courier express ltd , this study was conducted on an aggregate of about 100
respondents. A research is an systematic arrangement of the various conditions of
collecting and analyzing the data in a manner that is intended to combine the
relevance for the purpose of research in the company according to the procedure.
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CHAPTER SCHEME:
1. INTRODUCTION
Chapter-1 This chapter describes about the Topic of what is internship is all about
and Brief about the industry to which the company belongs to the various important
aspects of the Industry, Finishing with the Details about the company how they
actually work their head quarters operation cycle and etc.
Chapter-2 Describes about the Theoretical background of the study and 20 Literature
Reviews.
3. RESEARCH DESIGN
Chapter-4 describes about the analysis done and interpretation given for the survey
done. According to the survey done, the survey has to be nalysed for each question
and the results has to be interrupted accordingly to the analysis done.
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5. FINDING AND SUGGESSTION AND CONCLUSION
Chapter-5 gives the findings for each question from the Analysis and Interpretation
and the Suggestion are given for the questionnaire for which the employees are not
satisfied with and finally the conclusion
6. BIBLIOGRAPHY:
Bibliography basically contain data from which the information is been collected.
They are the Websites, Textbooks, journals and the Company website.
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CHAPTER 5
1 FINDINGS
• 20-30 is the age group that most of the customers belong to.
• Most of the customers are delighted towards the services offered by parcel
office
• Most of the customer feels that the company delivers the product on time.
• Customers have stated that the impact of the brand image is high.
• Majority of the customers have told that they would recommend Courier
to their family and friends.
• Fast delivery is the major reason for choosing parcel office over their
competitors.
• Price quality of the company has a great influence in the minds of the customer.
• Customers those who have seen the advertisement of Courier have made
an great impact on availing the services.
• Most of the customers don’t face any difficulty in dealing with the company.
• Majority of the customers use parcel services for 1-5 times per month
• Most of the customers are extremely satisfied with the existing courier services.
• Customers feels that the deliver on the same day services is good.
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the goods so the company has to improvise on fast mode delivery.
• Courier services has to develop their applications regarding the tracking
consignment and make easy for the customers in order track their shipments.
• Proper settlement has to be made for the damage of the goods, delay of
delivering the products, delivering the wrong goods to the customer and other
issues of the customer that will help to create a good impression about the
company
• Feedback can be collected from the customer’s right after the delivery for the
immediate rectification.
• The company should concentrate more towards the quality of service delivery
that is offered to the customers and providing offers and discounts to regular
customer in order to retain the customer for a longer period of time.
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.2 CONCLUSION:
The assignment of project was done in order to view the to study “Customer
preferences in choosing APS (PARCEL SERVICES OR COURIER) express ltd”.
Customers plays an Vital role in any organisation for that matter, hence it is highly
important for each and every organisation to concentrate on customer preferences
while decision making ,to maintain the level of satisfaction of the customer and
maintain a good relationship with the customer and gain better goodwill from them.
In the research that was conducted to know the customer preferences with reference
to the delivery/courier service offered in APS express ltd, the Customers preferences
are based on quality, speed delivery, discounts and offers while choosing the
company and customers are satisfied with the services that is offered by them. It is
further advisable for the company to maintain the same kind of relationship with
the customers and look after the various problems and difficulties faced by them and
rectify their problems immediately in order to make the customer feel comfortable
and delighted about the company.
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BIBILOGRAPHY
http://www.apscargo.com/
Research papers:
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