1.

All of the following tasks are performed during elicitation except:

A. Select elicitation techniques.
B. Confirm elicitation results.
C. Prepare for elicitation.
D. Conduct elicitation.
2. You are reviewing documents for the current system in order to confirm the existing
requirements. Document analysis is an effective technique for doing this work as long
as the documents being reviewed are
A. Not current and invalid
B. Not current but valid
C. Current but not valid
D. Both current and valid
3. What is the proper sequence for conducting any type of elicitation
technique?
A. Reduce, reuse, and recycle.
B. Prepare, conduct, and wrap up.
C. Prepare, analyze, and reduce.
D. Generate, reduce, and assess.
4. During an active observation session, the business analyst watches the user carefully,
asks them probing questions, and:
A. Acts as an apprentice
B. Reviews the findings
C. Takes detailed notes
D. Studies the process
5. What prototype allows you to learn about user interface needs and then to evolve the
requirements into a fully functioning system?
A. Throw-away
B. Usability
C. Evolutionary
D. Visual
6. Who may participate in requirements elicitation activities?
A. Any stakeholder
 B. Stakeholder list
C. Subject matter experts
D. Project team
7. “Does the existing functionality currently meet your needs?” is an example of what type
of structured interview question?
A. Closed-ended
B. Open-ended
C. Research
D. Meta question
8. Stakeholder is defined as the willingness of stakeholders to
actively work and interact with the business analysis team.
A. Collaboration
B. Engagement
C. Willingness
D. Involvement
9. What elicitation technique might best assist you in understanding the existing
processes that are being used in an online order entry system?
A. Brainstorming
B. Observation
C. Focus group
D. Prototyping
0. When preparing for observation, you plan to ask questions while the work is being
done. You are preparing to do observation.
A. Active
B. Passive
C. Invisible
D. Proactive
11. The Elicitation and Collaboration knowledge area focuses on eliciting business,
stakeholder, solution, and requirements.
A. Implementation
B. Functional
C. Transition
D. Nonfunctional
2. You are working with a group trying to build a diverse list of possible approaches
as to how the team might solve a specific business problem. What technique
should the group consider applying?
 A. Observation
B. JAD session
C. Focus group
D. Brainstorming
3. You have just discovered that the business process expert, who was responsible for
the existing system currently being upgraded, is no longer employed by the company.
Which elicitation technique might you apply in this situation?
A. Document analysis
B. Reverse engineering
C. Interface analysis
D. Elicitation workshop
4. You are planning a focus group to elicit requirements for a new online order- entry
system, addressing a wide variety of end users interacting with the system in different
ways. What type of users should you include in your focus group?
A. Miscellaneous
B. Heterogeneous
C. Homogeneous
D. Collaborative
5. What are the three types of interfaces typically looked at during interface analysis?
A. People, process, and project
B. User, application, and device
C. Input, output, and process
D. User, system, and software
6. The requirements elicitation technique that uncovers and visualizes the interface
requirements before an application is designed or developed is called:
A. Prototyping
B. Interface analysis
C. Observation
D. Reverse engineering
7. What technique provides an effective method for eliciting requirements
information from many people in a short period of time?
A. Workshop
B. Interview
 C. Survey
D. Review
8. Eliciting requirements using a brainstorming session enables the
participants to exercise thinking.
A. Creative
B. Parallel
C. Focused
D. Critical
9. You and the project sponsor are informally discussing what the business expects from
a proposed new system. You came into the discussion with no prepared questions.
What type of elicitation interview are you conducting?
A. Structured
B. Functional
C. Unstructured
D. Discussion
0. All of the following are games that may be used to encourage stakeholders to develop a
joint view of a problem or potential solution except:
A. Affinity map
B. Product box
C. Business rules
D. Fishbowl

1. The tasks and techniques in the Requirements Analysis and Design Definition
knowledge area are used to define what types of requirements?
A. Business and stakeholder
B. Stakeholder and transition
C. Solution and stakeholder
D. Transition and solution
2. What requirements analysis task ensures that solution requirements align to the business
requirements?
A. Validate requirements.
B. Verify requirements.
C. Prioritize requirements.
D. Specify requirements.
3. When reviewing a set of related requirements, you discover that two of the
requirements describe the same feature but produce different results. Based on your
well-written requirements checklist, you would note that these requirements are not
 .
A. Complete
B. Consistent
C. Testable
D. Concise
4. Data flow diagrams show how flows through a system.
A. Processes
B. Requirements
C. Decisions
D. Information
5. What is the name for an abstraction representing some or all of a proposed solution?
A. Diagram
B. Concept
C. Matrix
D. Model
6. What is defined as a sequence of repeatable activities executed in an
organization?
 A. Rule
B. Event
C. Process
D. Object
7. During requirements analysis, you are selecting a modelling technique to represent
the rationale or “why” of a proposed change. Which modelling technique would be
the best choice?
A. Organizational modelling
B. Decision modelling
C. Functional decomposition
D. State modelling
8. What component of an entity-relationship diagram is contained in the labeled
rectangle and represents a source or destination of data?
A. Attribute
B. Relationship
C. Entity
D. Constraint
9. Which of the following is a task performed as part of requirements analysis?
A. Specify and model requirements.
B. Manage solution scope and approach.
C. Prepare requirements package.
D. Manage requirements traceability.
0. Activity flow models show how the system behaves over the course of time through
the:
A. Structures describing what is important to the enterprise
B. Execution of business processes or a series of events
C. Set of related set classes and associations between them
D. Business’s policies, guidelines, standards, and regulations
11. During requirements analysis, the business analysis team created the structure for
all of the requirements of the proposed change. What was created?
A. Requirements viewpoints
B. Requirements packages
C. Requirements architecture
D. Requirements components
2. What imposes limitations on your solution?
A. Attributes
B. Constraints
C. Assumptions
D. Priorities
3. All of the following are examples of improvement opportunities that may be found
when proposing design options except:
A. Increase efficiencies.
B. Improve information access.
C. Identify additional capabilities.
D. Include performance measures.
4. What is the purpose of nonfunctional requirements?
A. Addressing educational needs of users interacting with the solution
B. Defining quality attributes and design constraints of the solution
C. Protecting and preventing access to data that the solution uses or creates
D. Describing the likely growth of use of the deployed and maintained solution
over time
5. You are currently reviewing a specific requirement to see if it is atomic. What is an
atomic requirement?
A. Operationally feasible and fits within budget and schedule constraints
B. Logically structured in a related group and able to be changed
C. Technically feasible with a wide range of implementation options
D. Self-contained and capable of being understood independently
6. Which technique organizes your requirements based on the solution
components to which they are related?
A. Data dictionary
B. Business rules
C. Scope modelling
D. Class diagram
7. The output from specifying and modelling requirements is:
A. Specified and modelled requirements
B. Specified and traceable requirements
C. Verified and modelled requirements
D. Prioritized and validated requirements
8. What is the name for the individual pieces of information that describe an
 entity in an entity relationship diagram?
A. Identifier
B. Relationship
C. Attribute
D. Cardinality
9. What is another name for the quality check performed following analysis of a
requirement?
A. Verification
B. Validation
C. Approval
D. Clarification
0. Assumptions and constraints defined and clarified as requirements are
understood and documented with their associated:
A. Limitations
B. Attributes
C. Restrictions
D. Requirements

1. Solution Evaluation tasks can be performed on solutions in different stages

of development. You want to evaluate a solution component that is part of a
limited implementation that is not fully released. What type of solution are
you working on?
A. Prototype
B. Operational
C. Pilot
D. Proof of concept

2. Which input best provides you with the measurable result that the enterprise
wants to achieve?
A. Business goal
B. Business objective
C. Business requirement
D. Business need

3. What technique ensures that issues arising from assessing enterprise

limitations are addressed and resolved?
A. Decision analysis
B. Item tracking
 C. Metrics and KPIs
D. Root cause analysis

4. According to the BACCM™, a business analyst may recommend a change

either to a solution or to the ____________ to realize the potential value
of a solution.
A. Limitations
B. Requirements
C. Solution
D. Enterprise

5. You are determining the most appropriate response to identified problems in

a delivered solution. What task are you performing?
A. Measuring solution performance
B. Assessing solution limitations
C. Analyzing solution performance
D. Assessing the enterprise limitations

6. What is the best recommendation to make when the value of a change from a
current state is low relative to the effort required to make that change?
A. Retire solution.
B. Reduce complexity.
C. Do nothing.
D. Avoid waste.

7. To evaluate solution performance, the solution must exist in some form and
be ____________.
A. Verified
B. Approved
C. External
D. In Use

8. Which stakeholder approves the potential value of a solution?

A. Business analyst
B. Sponsor
C. Domain SME
D. Project manager

9. Requirements that are associated with the solution component that will
implement them are called:
 A. Verified requirements
B. Solution requirements
C. Traced requirements
D. Allocated requirements

10. You are making decisions about replacing or retiring a solution. One factor
you consider includes the money and effort that has already been committed
to this current initiative. What factor are you considering?
A. Sunk cost
B. Necessity
C. Opportunity cost
D. Ongoing cost

11. What is another name for a solution that exists in some way?
A. Designed solution
B. Constructed solution
C. Implemented solution
D. Allocated solution

12. When should you begin to allocate requirements to the solution components
that will implement those requirements during a project?
A. When the real project requirements are derived
B. When the proposed solution is being assessed
C. When the solution approach is determined
D. When solution design and construction starts

13. When should transition requirements be defined?

A. While the solution is being designed
B. After the solution has been designed
C. Before the solution is actually designed
D. When required capabilities are defined

14. What technique would you select to discover whether a solution defect is a
symptom of a deeper, underlying problem?
A. Root-cause analysis
B. SWOT analysis
C. Force-field analysis
D. Decision analysis

15. You are investigating how a solution affects a particular stakeholder group
after that solution has been deployed. What Solution Evaluation task are you
performing?
A. Assessing enterprise limitations
B. Analyzing performance measures
C. Assessing solution limitations
D. Measuring solution performance

16. When assessing enterprise limitations using the risk analysis and
management technique, what three areas of risk should be considered?
A. Strategic, tactical, operational
B. Technology, finance, business
C. High, medium, and low impact
D. Capability, condition, constraint

17. What type of requirements should address employee training, conversion of

existing information, and user acceptance testing?
A. Stakeholder
B. Transition
C. Implementation
D. Functional

18. What technique might assist you in measuring solution performance?

A. Business cases
B. Decision analysis
C. Metrics and KPIs
D. Vendor assessment

19. Which task has solution performance measures as an input?

A. Measure solution performance.
B. Assess solution limitations.
C. Analyze performance measures.
D. Assess enterprise limitations.

20. What is the best reason for involving a business analyst in Solution
Evaluation tasks?
A. They bring technical skills to the solution assessment process.
B. They have built relationships with all key project stakeholders.
C. They are most knowledgeable about the business environment.
D. They work closest with the project manager and the project team
1. Business ____________ are those characteristics that are common to all
organizations with a similar purpose and structure, whether or not they are
in the same industry.
A. Processes
B. Principles
C. Practices
D. Rules

2. You have strong political ties with your stakeholders from previous work in
the organization, enabling you to get things done. Which underlying
competency will these previous relationships enhance most for your current
assignment?
A. Facilitation
B. Negotiation
C. Leadership
D. Influencing

3. You understand the existing business models, structure, business unit

relationships, and people. This is an example of what type of knowledge?
A. Organization
B. Industry
C. Business
D. Strategic

4. You are deciding between three solution options early in the project life
cycle. Your stakeholders have trouble visualizing what these solutions
contain without graphical models to support the discussions. What type of
teaching method would enhance their learning?
A. Kinesthetic
B. Auditory
C. Tactile
D. Visual

5. What four stages of team development (in the order they are experienced)
would you expect your new business analysis team to go through?
A. Collecting, understanding, realization, working
B. Norming, storming, forming, performing
C. Forming, storming, norming, performing
D. Forming, norming, storming, performing

6. Confrontation as a method of conflict resolution is best for achieving a

____________-____________ solution.
A. Win-Win
B. Win-Lose
C. Lose-lose
D. Lose-Win

7. The process of gaining knowledge or skills is also known as:

A. Learning
B. Synthesis
C. Experience
D. Feedback

8. You are able to effectively manage your time by clearly defining goals and
expectations and prioritizing your work efforts. These abilities illustrate your
skills in:
A. Information retrieval
B. Politics and power
C. Time management
D. Analytical thinking

9. You are a business analyst measuring alternatives against objectives and

identifying trade-offs to determine which possible solution is best. You are
most likely engaged in what activity?
A. Problem solving
B. Systems thinking
C. Creative thinking
D. Decision making

10. Your team needs a low-cost tool that supports rapid drawing and
documentation of models. What type of tool should they choose?
A. Requirements tool
B. Modelling tool
C. Diagramming tool
D. Presentation tool

11. Knowledge management and collaboration tools that may be used to capture
and distribute knowledge throughout an organization include:
A. Discussion forums, word processors, and spreadsheets
B. Document repositories, wikis, and discussion forums
C. Presentation software, wikis, and other web-based tools
 D. Email, instant messaging, and document repositories

12. You are focusing the business analysis team on examining the premises,
assumptions, observations, and expectations of its team members. What
type of conflicts are you most likely addressing?
A. Interaction
B. Emotional
C. Cognitive
D. External

13. You are developing a vision of a desired future state toward which people can
be motivated to work. After it is developed, you will encourage people to
work toward that future state. What business analysis competency are you
exhibiting?
A. Influencing
B. Leadership
C. Interaction
D. Trustworthiness

14. The business analysis team has been working hard to meet tight deadlines
on their project. The project manager offers them a bonus and some time off
if they can meet their deadlines. Which motivational theory best describes
what the project manager just did?
A. Expectancy theory
B. Herzberg’s hygiene theory
C. Achievement theory
D. Maslow’s hierarchy of needs

15. Which of the following capabilities is not part of your analytical thinking and
problem-solving skills?
A. Decision making
B. Teaching
C. Systems thinking
D. Learning

16. Effective problem solving consists of what three elements?

A. Alternative identification, facilitated discussion, and decision making
B. Problem definition, creative thinking, and decision making
C. Creative thinking, systems thinking, and problem definition
D. Problem definition, alternatives identification, and decision making
17. During an elicitation interview, you find yourself paraphrasing statements to
the speaker to reinforce that you understand what is being said. What skill
are you applying?
A. Facilitation
B. Influencing
C. Active listening
D. Learning

18. Your boss tells you that you should motivate your people by threatening
them with additional weekend work if project deadlines are not met. What
motivation theory is being suggested to you?
A. Achievement
B. Theory X
C. Theory Y
D. Expectancy

19. What method of conflict resolution offers the highest likelihood of reaching a
permanent solution?
A. Confrontation
B. Smoothing
C. Compromise
D. Withdrawal

20. The business analysis team members are jockeying for status within the
group. This is a symptom found in which stage of team development
according to the Tuckman model?
A. Performing
B. Forming
C. Storming
D. Norming