BSBXCM501 Project Portfolio - Docx - Nehachoudhary

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First published 2020
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BSBXCM501 Lead communication in the workplace | 3
Contents
Section 1: Guide workplace communication 6

Section 2: Engage in workplace communication and negotiation 9
Section 3: Review communication 13
Student name: NEHA CHOUDHARY
Assessor: ANJU SHARMA
Date: 10/07/2022
Business/organisation you WORLDUCATION

are basing this project on:
Role within
business/organisation:
Project/significant issue to be
communicated:
Project areas requiring

negotiation (at least one):

Section 1: Guide workplace communication
Describe the business or Worlducation

organisation you are basing
this project on.
Worlducation
What is the name of the
business/organisation?
Which industry is it part of? It is a part of education industry
What are the main activities in By utilising artificial intelligence technology that can monitor each
the business/organisation? child's development and adapt to their requirements as they learn,
Worlducation seeks to revolutionise the way kids learn in the
classroom.
What are the broader

The main objective is to implement artificial intelligence technology
organisational objectives and
goals?
Summarise organisational Policy must be carried out in a way that assures adherence to all
policies and procedures applicable legal requirements and best practise guidelines.
Which policies/procedures are The following policies/ procedures are applicable to this project:
applicable to your
project/issue and/or
workplace communication?
Attach policies/procedures to
your portfolio.


How are they applicable?

They are applied on the basis of need in the organisation. Policies
are developed, information is obtained and a new policy is drafted.
Then the policy is sent for approval and once approved it is ready for
implementation
Summarise legislative The sort of business structure you chose at inception effects your
requirements funding opportunities, tax responsibilities and personal liabilities.
Initial founders and shareholders agreement need to be framed,
employees need to be considered, financial structure of the
organisation needs to be decided, intellectual property has to be
considered and all the contracts have to be formulated.
Which legislation applies to Annual reports, budgetary reports and research reports will be
your project/issue and/or required.
workplace communication?
They can only be applied if rules and regulations are adhered to, both
How do they apply? internal and external to the organisation.

Research information needs Customers can access the software remotely on their own devices
of the business/organisation with a cloud-based solution. Strategies for marketing and advertising
must be created. enhancing the level of customer service provided on
a continuing basis growing markets with planned.
Provide a written summary of

Founded in 2016, Worlducation is a social venture that manufactures
your research.
tablets for elementary school students.
Along with designing software, information, and activities to better
engage and instruct primary school students, it is also concerned with
technology.
By incorporating artificial intelligence technology that can monitor
each child's progress and adapt to their needs as they learn,
Worlducation aims to revolutionise the way kids learn in the
classroom and create the most effective learning path.
Every child learning to read and write in a world where there is no
illiteracy is the main goal of Wrolducation.
Statement of intent: A world without illiteracy
Statement of purpose: Change the way children learn at school and
increase the number of schools with access to technology.
What are the internal

Communication channels
information needs?
external needs would be to publish annual and quarterly reports and

What are the external
news releases, senior management presentations and verbal
information needs?
communication with investors, media and analysts.
Are there any special

Not really
needs/diverse cultures to
consider?
How do the needs relate to These needs will help accomplish broader organisational goals such
broader organisational goals? as:
- building a brand
- generating new leads
- converting leads into new opportunities
Which sources did you use to

Primary, secondary and tertiary sources
obtain information (at least
three, including digital
sources)?

How did you extract relevant Worlducation routinely gathers personal data from individual authors,
information from minor publishers, licensees, and IT specialists.
references?
Through Worlducation, personal data is directly gathered from users.
Data collection from third parties: In accordance with the APP's
specifications, it also compiles personal information from third parties.
Attach proof of your research - Internet search

sources (e.g. internet search, - Text summarisation
video of interview) to your - Topic modelling
portfolio.
Develop communication When attempting to establish protocols, you need take into account a
protocols few fundamental factors:
- Names
- link procedures to circumstances, daily activities, and job
descriptions.
- assess and update
- To ensure flexibility
Consider the identified We need to identify internal and external information needs.
information needs and We need to identify competing and conflicting interests
organisational goals to
Have to develop a range of communication strategies to meet
develop at least two
organisation needs and objectives.
communication protocols.
Develop a communication plan.
Adapt the protocols (e.g. by

using a different colour or - Interface with pushbuttons that differ for each option
font) to address at least two - Aspects of spoken communication that are not voiced
different contexts (e.g. deaf
employees).
Attach your protocol
(including adaptations) to this These are the policies that can be utilised to change the SSON to suit
section of the portfolio. the situation. They are produced in reaction to an event that is
triggered by a modification in the user, service, or network context.
The two classrooms are linked by them (those who bought the
products and those who teach with the products)
Support and implement Keep reviewing and expanding the existing source of revenue.
developed protocol(s)

Prepare at least two different Keep helping and find more ways to help classrooms in need
materials (e.g. intranet post,
poster, video, checklist etc.) to
support and/or implement the
developed protocols.
At least one of your materials
should use digital technology.
Make sure the materials direct
others to adhere to
organisational communication
requirements.
Implement the materials in the
workplace (e.g. upload an
intranet post, place a poster
on the notice board).
Attach proof of the
implemented materials to this
section of the portfolio (e.g.
photo of poster on notice
board).
Mentor others to achieve In addition to giving the individual long-term encouragement and
communication goals support, the mentor offers wise counsel. Mentor must attend to each
employee's specific needs and show them patience and respect.
When a team member is having trouble integrating, the mentor can
provide emotional support by listening to their worries and offering
encouragement and support.
Who are you mentoring? I will be mentoring individual employees and team members.
What All help related to financial operations, performance indicators and

expertise/wisdom/knowledge support the strategic policies.
are you able to offer?
To work on identifying new and expanding existing sources of
revenue and ways to help more classrooms in need.
What mentoring principles will I will follow the principles of trust, confidentiality and mutual respect of
you follow? each other. The relationship should be based on preset boundaries
and ground rules and there should be power differentials between a
mentor and mentee.

How will you address STOP: Focus on the ther person, their thoughts and emotions
organisational communication
LOOK: Pay attention to non-verbal messages which the employee is
requirements and goals?
not able to communicate openly with words.
LISTEN: Listen to the main essence of what the person is trying to
communicate, feel their thoughts and understand their vulnerabilities.
Be empathetic
Ask questions
How will you motivate them to - Get personal and try to connect with them
communicate respectfully and - Keep everyone in the loop
consider everyone’s needs? - Show interest in finding solutions
- Encourage input from other staff members
Attach proof of your
- Keep the lines open
mentoring session to this
- Set clear directions and stick to it
section of the portfolio (unless
viewed in person by your
assessor).
Attach: Policies/procedures ☐
Proof of research sources ☒
Protocols (including adaptations) ☒
Support/implementation material ☐
Mentoring session ☒

Section 2: Engage in workplace communication and

negotiation
Prepare to communicate - be aware of the conversation's goal;

complex information and
- concentrate on your message delivery;
negotiate outcomes.
- adopt your audience's speech rate and tone;
- pay attention to their "actual" emotions, such as happiness or
intense excitement; rage or frustration; etc.
What information (related to

- Timelines: Prior to managing project stakeholders, make sure
your selected workplace
that everyone involved is completely aware of the project's
project or issue) must be
overall objectives and deliverables.
conveyed and negotiated?
- Meeting schedules
- Tasks and responsibilities
With whom will the information

be conveyed and negotiated
- interviewing
(at least two different
- small group discussions
audiences on separate
occasions)?
First occasion: interviewing
Describe the audience A method called an interview is used to elicit information from a
subject through oral responses to oral questions.
It is a face-to-face interview when the interviewer asks the
interviewee questions and listens to their responses before selecting
a possible employee.
Are you aware of any Yes, lack of feedback

communication challenges?
Are you aware of any differing
No
perspectives?

Plan outcomes
What are the potential - WIN-LOSE: One party benefits at the cost of the other
outcomes of the negotiation - LOSE-LOSE: Both parties are worse off after the negotiation
(at least two)? - WIN-WIN: Both parties move ahead
What are your desired Best outcome is win-win situation where both parties come ahead
outcomes (at least one)? with positive feeling about achieving their goals.
Plan approach
How will you communicate? - Verbal communication
- nonverbal communication
● What method will you
- written communication
use?
- listening
● What communication - visual communication
style will you adopt?
I would adopt verbal communication as it is interview style which is a
● Why is this style face-to-face conversation.
suitable?
Assertive communication style will be used
What communication
- Redundant tasks
challenges/risks do you
- Lack of remote access
anticipate (at least two)?
- Communicating the right data
How will you remove any

Checking whether it is the right time to communicate to the person.
barriers that may influence
Being very clear and using language that the other person
understanding?
understands. Making sure that the other person understood you
correctly.
Which negotiation techniques I will always try to engage the other person in the conversation, ask
will you follow to positively for advice and anchor the discussion with draft agreement.
influence others?
Communicate complex Communication skills are essentially tested during negotiations. The
information and negotiate overarching goal is to influence other people's perceptions by using
communication tactics to persuade, convince, or change them. The
three key components of communication are as follows: written,
spoken, and nonverbal communication.
Ways to clearly communicate is:
- by being precise
- making it visually enticing

- using metaphors and analogies

- using technologies that help people understand.
Attach proof of your succinct,

clear and persuasive Conference call recording
explanation and negotiation
(e.g. conference call
recording, video of meeting
etc.) to this section of the
portfolio (unless viewed in
person by your assessor).
Confirm negotiation outcomes - general or specific

- factual or subjective
- absolute or relative
With whom will you confirm

With both the parties
the key outcomes of the
debate?
How will you confirm the key To ensure the legislative requirements are met, best standard
outcomes of the negotiation? practice is followed.
Attach proof of your Worlducation believes that the technologies ae used for work
confirmation to this section of purposes only and code of conduct is properly followed.
the portfolio (e.g. minutes of
meeting, draft email).
Implement negotiation If negotiation consists of both sides identifying a preferred outcome

outcomes then they will make it their organisational goal and accomplish it by
implementing it
Attach proof of the
implementation of negotiation
outcomes to this section of
the portfolio
Attach: Complex information explanation/negotiation ☐
Confirmation of negotiation outcomes ☐
Implementation of negotiation outcomes ☐

First occasion: Small Group
Describe the audience Because two persons would be considered a pair, a small group
needs at least three members, although the ideal number of
members depends on the group's objectives. A group could contain
more than fifteen or twenty people.
Are you aware of any Lack of feedback because of large number of members present
communication challenges?
Are you aware of any differing
no
perspectives?
Plan outcomes - WIN-LOSE: One party benefits at the cost of the other
- LOSE-LOSE: Both parties are worse off after the negotiation
What are the potential
- WIN-WIN: Both parties move ahead
outcomes of the negotiation?
What are your desired
outcomes? Best outcome is win-win situation where both parties come ahead
with positive feeling about achieving their goals.
Plan approach Written communication or verbal communication in a group will be

used as there are large number of people present
How will you communicate?
● What method will you

use? Visual communication
● What communication
style will you adopt? Assertive communication style
● Why is this style Thi style is best suited because the person using this style is
suitable? confident in his actions but also makes sure that the he does not
belittle anyone in the audience.
What communication
challenges do you anticipate? - Asymmetrical data
- Communicating the right data
- Redundant tasks
How will you remove any

barriers that may influence - Checking whether it is the right time to communicate with the
understanding? group.
- Communicating one thing at a time
- respecting other person’s desire not to communicate

Which negotiation techniques

will you follow to positively
influence others?
Communicate complex Conference call recording

information and negotiate
Attach proof of your succinct,
clear and persuasive
explanation and negotiation
(e.g. conference call
recording, video of meeting
etc.) to this section of the
portfolio (unless viewed in
person by your assessor).
Confirm negotiation outcomes - general or specific

- factual or subjective
- absolute or relative
With whom will you confirm

With total community
the key outcomes of the
debate?
How will you confirm the key To ensure the legislative requirements are met, best standard
outcomes of the negotiation? practice is followed.
Attach proof of your Worlducation believes that the technologies ae used for work
confirmation to this section of purposes only and code of conduct is properly followed
the portfolio (e.g. minutes of
meeting).
Implement negotiation If negotiation consists of both sides identifying a preferred outcome

outcomes then they will make it their organisational goal and accomplish it by
implementing it
Attach proof of the
implementation of negotiation
outcomes to this section of
the portfolio (e.g. performance
review spreadsheet updated
to reflect new KPIs).
Attach: Complex information explanation/negotiation ☐
Confirmation of negotiation outcomes ☐
Implementation of negotiation outcomes ☐


Section 3: Review communication
Obtain feedback on - provide feedback right away

communication and
- keep in mind that people are not their habits
negotiation
- start with the positives
- Be detailed;
- Recognize various negotiation techniques;
- Be productive rather than destructive
Use digital technology (e.g. Emails and electronic forms: Our surveys will gather emails of the
online survey, email) to obtain audience. It will only be used to communicate for which it has been
feedback from at least two provided to us. It will not be added to the mailing list for any other
sources (e.g. from mentoring purpose without the consent.
session, or negotiations).
As you seek feedback,

Worlducation is a start up company to develop tablets for primary
consider your
school students. Our focus is not only on developing hardwares but
communication/negotiation as
also to work on softwares, content and activities to engage the pupils
well as the broader
and educate primary school students in an innovative way.
organisation’s communication
systems, channels and Worlducation main goal is to change the way of learning by
processes. introducing artificial intelligence technology that will follow up on each
Summarise the feedback. child’s progress and adjust accordingly to the needs so that an easy
pathway can be provided for the child to learn. Worlducation wants to
Attach proof of the feedback see the world in which every child knows how to read and write, a
to this section of your
world without illiteracy.We try to connect the classrooms together so
portfolio.
that pupils can grow and learn together
VISION STATEMENT
To see a world without illiteracy.
Worlducation protects and handles information in accordance with
APP’s guidelines
The performance review process is conducted in accordance with
principles of fairness and transparency.
Managers will fix a meeting time for performance review of their staff
Managers will meet the staff at the set time and discuss the past
performance and future goal setting

Identify opportunity for - Teamwork needs to be prioritized

improvement - customer services needs to excel
- interpersonal skills need to be developed
What areas of your Alternatives

communication and
negotiation need
improvement?
How effective were the Any reports, financials and presentation done by Worlducation is
communication channels, accurate and complete.
systems and processes?
What areas of the team or - Working on betterment of brand name
organisational practices need
- working on fulfilling the client needs
improvement?
- working on growth of the organisation
Document and implement All the staff at Worlducation is required to use WOrlducation’s
improvement requirements template for any workplace documentation.
In-built software technology should be used and all comments
recorded in the feedback register.
Annual and quarterly reports, news releases, verbal communication
(with externals such as analysts, stakeholders) senior management
presentations and information on website and intranet.
Follow organisational
- Achievements
requirements to document
- Productivity
areas needing improvement.
- Communication skills
- Team work
- Creativity and innovation
Implement any improvements

to organisational practices Consultation: When implementing policies and procedures, you must
(e.g. amended consult all. Policy needs to be implemented in a way that everyone
policies/procedures/protocols)
complies with itand relevant legislations and best practices are met.
Attach proof to this section of Worlducation expects that staff will use the channels for business
your portfolio purposes only and comply with all relevant legislation and best
standard practice. We will continue to develop and trial new
communication platforms, and tools to improve information sharing
and collaboration between all staff members.

Attach: Proof of feedback ☒
Improvement documentation/implementation ☒


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T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)

First published 2020

0452 157 557

© 2020 RTO Works

Warning – Uncontrolled when printed

Warning – Uncontrolled when printed

Section 1: Guide workplace communication 6

Student name: NEHA CHOUDHARY

Assessor: ANJU SHARMA

Business/organisation you WORLDUCATION

Project areas requiring

Warning – Uncontrolled when printed

Section 1: Guide workplace communication

Describe the business or Worlducation

What are the broader

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Warning – Uncontrolled when printed

How are they applicable?

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Provide a written summary of

What are the internal

external needs would be to publish annual and quarterly reports and

Are there any special

Which sources did you use to

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Attach proof of your research - Internet search

Adapt the protocols (e.g. by

Warning – Uncontrolled when printed

What All help related to financial operations, performance indicators and

Warning – Uncontrolled when printed

Proof of research sources ☒

Protocols (including adaptations) ☒

Warning – Uncontrolled when printed

Section 2: Engage in workplace communication and

Prepare to communicate - be aware of the conversation's goal;

What information (related to

With whom will the information

First occasion: interviewing

Are you aware of any Yes, lack of feedback

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How will you remove any

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- using metaphors and analogies

Attach proof of your succinct,

Confirm negotiation outcomes - general or specific

With whom will you confirm

Implement negotiation If negotiation consists of both sides identifying a preferred outcome

Attach: Complex information explanation/negotiation ☐

Confirmation of negotiation outcomes ☐

Implementation of negotiation outcomes ☐

Warning – Uncontrolled when printed

First occasion: Small Group

Plan approach Written communication or verbal communication in a group will be

● What method will you

How will you remove any

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Which negotiation techniques

Communicate complex Conference call recording

Confirm negotiation outcomes - general or specific

With whom will you confirm

Implement negotiation If negotiation consists of both sides identifying a preferred outcome

Attach: Complex information explanation/negotiation ☐

Confirmation of negotiation outcomes ☐