BSBOPS504 Student Project Portfolio - Jacob Lloyd Jones
BSBOPS504 Student Project Portfolio - Jacob Lloyd Jones
Student Guide
Assessor:
Date:
Risk management
Financial risks
project/process:
BSBOPS504 Simulation Pack
Documentation reviewed as BSBOPS504 Student Guide
preparation: BSBOPS504 Task 2
1 Provide a brief overview of the business or organisation you are basing your portfolio on.
1.1 What is the name of the business or organisation?
NatureCare Products
1.2 What is the main focus of the business?
The company manufactures eco-friendly, high quality beauty skin care products. The business was
established to cater for a growing demand for skin products that contain eco-friendly and natural
ingredients. There is also an emphasis on eco-friendly packaging.
1.3 What role will you assume as you investigate risk for your chosen risk management
process/project?
Finance manager
Strategic plan
Operational plan
3.2 Are there any processes you need to follow?
4 What are the legal requirements associated with your chosen risk management process or project?
4.1 Explain the legislation you need to comply with.
Fair work Act
WHS Acts
Corporations Act
Privacy Act
Environmental legislation
Discrimination legislation
4.2 Do any regulations apply?
WHS codes of practice
Work health and safety regulations 2011
4.3 Is there the potential for new laws to be introduced or existing ones to be amended
or rescinded?
Yes. This is one of categories of business risk sources, i.e., economic causes. Labour
costs can increase with new regulations. When considering and analysing the external
environment of the business to provide information to identify, analyse, prioritise and
monitor risk, pay attention to the legel context such as the potential for new laws to be
introduced or existing ones to be amended or rescinded.
4.4 Which risk management standard/s are used or guide the risk management activities of
the business?
The company currently has a Risk Management Policy and Procedures in place that
incorporates the AS/NZS ISO31000:2018 Risk Management Principles and Guidelines.
5 List the resources available for you to use as you plan, implement and monitor risk.
5.1 Are template documents available to support your risk management process/project?
All employees are required to use NatureCare’s templates for all workplace documentation.
6 Establish objectives and critical success factors for your risk management process or project.
6.1 List two objectives.
provide a structured basis for strategic, tactical and operational planning across NatureCare
Products, enhancing its governance and corporate management processes;
provide a practical framework for managers to assess risks inherent in the decisions they take.
6.2 List three critical success factors for the risk management process or project.
good communication between all parties
suitable structure and design of the business
participation of all stakeholders
Finance administrator
Finance manager
7.2 Who is likely to be impacted by an adverse risk event?
Employees
Suppliers
Customers
Business owners, the Board and senior management
7.3 How will each stakeholder provide input to the risk management process (such as identifying
possible risks, helping describe their impact and suggesting ways to prevent or mitigate
risks)?
At a team meeting, the Finance manager met with the payroll officer and finance
administrator. Together they identified risks and associated outcomes.
The team estimated the likelihood and impact (severity) of each risk.
7.4 What influence does each stakeholder have on risk management decisions?
Contractors who can easily be replaced may have less weight or influence than a Supplier who is
critical to the supply chain of the business: uppliers (based in China, Philippines and New
Zealand)
Banks & Willingness to loan
7.5 What are the possible issues each stakeholder may have if a risk event occurs?
employees will still want to be paid: staff retention issues, work performance
customers may still need your products or services
banks will still need to be paid for loans: cashflow problems, criminal charges
suppliers: delayed payment, weakening of the supplier relationship
Email:
Dear Payroll Officer / Finance Administrator,
I am writing this email to invite you to assist in the identification of risks. A meeting will be held
based on your availability. We are looking foward to hearing from you soon.
For more clerification about the risk management process/project, do not hesitate to contact
me.
Best Regards,
Jacob Lloyd Jones
Finance Manager
NatureCare Products
PESTLE Analysis
P – Political: NatureCare Products is an Australian company based in Brisbane. Suppliers are
based in China, Philippines and New Zealand. The company imports ingredients or products and
sells them in other countries. We all have to follow the legal requirements as per the country’s
policy. Product safety is one of the main concerns in the beauty skin care industry across the
globe, mainly because of the skin-to-skin contact of products. The companies need to report their
products ingredients and are required to be registered manufacturers.
E – Economic: Manufactoring cost will increase if China, Philippines and New Zealand increase
labor costs. The beauty skin care industry is highly resistant to the economic recession, unlike
other industries. Consumers became price-sensitive and carefully decide the necessary item.
Nowadays, people are spending more on the skincare industries.
S – Social: We perform CSR activities very carefully over the years. People nowadays are
beauty conscious than ever before when it comes to social media platforms. We manufacture
eco-friendly, high quality beauty skin care products. The business was established to cater for a
growing demand for skin products that contain eco-friendly and natural ingredients. There is also
an emphasis on eco-friendly packaging. The company targets customers that want high quality,
eco-friendly products.
T – Technology: The company sells its products on-line through its own web site. The technology
helps the organisation achieve our aims, save time and money, enhance compliance levels,
improve the standard and quality of goods and services we provide.
L – Legal: Legislation we need to comply with Fair work Act, WHS Acts, Corporations Act,
Privacy Act, Environmental legislation, Discrimination legislation. Regulations include WHS
codes of practice, Work health and safety regulations 2011. When considering and analysing the
external environment of the business to provide information to identify, analyse, prioritise and
monitor risk, pay attention to the legel context such as the potential for new laws to be introduced
or existing ones to be amended or rescinded. The company currently has a Risk Management
Policy and Procedures in place that incorporates the AS/NZS ISO31000:2018 Risk Management
Principles and Guidelines.
E – Environmental: We manufacture eco-friendly, high quality beauty skin care products. The
business was established to cater for a growing demand for skin products that contain eco-
friendly and natural ingredients. There is also an emphasis on eco-friendly packaging. The
company targets customers that want high quality, eco-friendly products.
10 Establish the strengths and weaknesses within your business that have the potential to create or
impact risk.
Note: You may choose to use any relevant analysis tool (e.g. SWOT analysis) to answer instead of
the questions below.
10.1 Are the current risk management policy/procedures complete and comprehensive?
10.2 What is the state or condition of business’ resources relevant to your risk management
BSBOPS504 PROJECT PORTFOLIO 9
process or project?
10.3 How effective are existing communication mechanisms between management and
the workforce?
10.4 How loyal are staff?
10.5 What is the size and quality of the customer data base?
10.6 What is the business’ ability to fund or raise funding?
10.7 What is the business’ cashflow situation?
10.8 Are supplier relationships strong and reliable?
SWOT Anslysis
Strengths Weaknesses
Opportunities Threats
For all risks the business elects to manage, the likelihood of each risk occurring must be estimated. Risk
likelihood must be calculated by taking the average of at least two stakeholder estimations. This must be
done using the following scale:
Rare 1
Unlikely 2
Likely 3
Very likely 4
Similarly, the risk impact must be calculated by taking the average of at least two stakeholder estimations
using the following scale:
Minor 1
Moderate 2
significant 3
Catastrophic 4
1.4 What will guide how you prioritise risk (e.g. risk matrix)?
Risk will be prioritised using the risk matrix:
2 Summarise risks.
2.1 Summarise at least three risks identified at the meeting that apply to the scope of your risk
management process or project. For each risk:
2.1.1. Identify which type of risk it is.
2.1.2. Identify who may be responsible for the risk.
2.1.3. List at least two potential outcomes should the risk eventuate.
2.1.4. What treatment alternatives were discussed?
2.1.5. How do the stakeholders want to prioritise the risks?
The payroll officer and finance administrator requested that priority be given to the increased work
load on the finance team.
2.2 If not already viewed in person by your assessor, attach proof of your stakeholder meeting
(e.g. video of meeting etc.).
3 Complete the table below to assess the identified risks (using an appropriate scale and
stakeholder input).
Note, you may enter relevant information into the table below, or use any other appropriate format. If you
use another format (e.g. MS Excel spreadsheet), attach proof to this section of your portfolio
I am writing this email to find out more information on the risks that have been identified.
If you have ever had similar risks or suffered an adverse event, please provide us more
information to establish a framework for addressing the risk.
We are looking foward to hearing from you soon. For more clerification about the risk
management process/project, do not hesitate to contact me.
Best Regards,
Jacob Lloyd Jones
Finance Manager
NatureCare Products
Do an Internet research:
https://blog.retail.org.au/newsandinsights/theft-in-retail
https://www.supplyon.com/en/blog/how-to-solve-5-common-invoicing-problems/
https://blog.procurify.com/2016/05/05/tips-managing-accounts-payable-receivable/
BSBOPS504 PROJECT PORTFOLIO 14
4.2 Summarise the research done for each identified risk.
4.3 List the options available to you to treat your identified risks.
5 Use digital technology to document and calculate risk (e.g. a risk register). Include the risk,
potential outcomes, likelihood, impact/severity, risk calculation, treatment actions and priority of
each treatment action.
Note: Risk is calculated (likelihood)x(impact).
RISK REGISTER
Incorrect delayed 4 2 2 2 1 2 2 2 4
invoicing of payment Low
new suppliers
weakening of 4 3 3 3 3 3 3 3 9
the supplier High
relationship
RISK ASSESSMENT
Risk will be prioritised using the risk matrix:
Stakeholder meeting ☒
1 Complete the action plan below for ONE of your selected risk treatments (in your Risk register in
Section 2).
Note: If your business already has an action plan template or other specific documentation
requirements, use them instead and attach your work to this section of the portfolio.
Action:
Train staff
Reward staff
Automate processes where necessary
Desired outcome:
Correct invoicing of new suppliers
Ontime payment
Ensure the supplier relationship
Overall person responsible: Finance Manager
Best Regards,
Jacob Lloyd Jones
Finance Manager
NatureCare Products
Operational plan
3.2 Must any documentation be maintained or named in a specific way?
All employees are required to use NatureCare’s templates for all workplace documentation.
Documents should be named [Department_Type_Detail_Version]
Documents are to be saved using NatureCare’s cloud-based storage system.
Best Regards,
Jacob Lloyd Jones
Finance Manager
NatureCare Products
5.4 How satisfied are stakeholders with your action taken to manage risks?
Incorrect invoicing of new suppliers: No invoicing issues since the invoicing RPA system was
implemented Satisfied
Theft of stock or cash from retail outlets: Risk management process did not adequately control
this risk Not yet satisfied
Increased demand on payroll and accounts receivable/payable staff: Finance administrator
admitted to feeling overwhelmed by the new technology Not yet satisfied
5.5 Are your selected treatment options still in line with best practice?
Yes. No invoicing issues since the invoicing RPA system was implemented.
5.6 Is any other risk treatment necessary?
Risk: Lack of container suppliers and containers
Potential outcomes:
Evaluation report ☒