Assessment 3 Consumer Behaviour (2) MKGT

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Case Study: Marketing Beyond the Veil

Many marketers think that marketing to Saudi Arabian women is a very difficult task. Women in
Saudi remain behind the purdah and it is difficult to talk to them. Saudi Arabia is one of the
largest markets in west Asia and is a homogenous society. There exists a wrong notion among
some marketers that Saudi women are passive consumers. Many Saudi women are often highly
educated. About 3,80,000 women work in Saudi Arabia and the number of female students in the
colleges is set to rise about 1,75,000 in the next two years. Most women work in the traditional
fields of health and education. Some are even employed in retailing, designing, publishing and
manufacturing. They are exploring ways to sell products to Saudi women since Saudi Arabia is
considered a young market. Shopping malls are an utter flop as women find these out-of-town
malls inconvenient. MNCs have realized that Saudi women are brand conscious and make the
buying decision for household items. MNCs have been searching intensively for women who can
act as intermediaries between the company and the clients and those who have links with
colleges, women groups, etc.
Marketers should now stop underestimating the sophistication of Saudi women as consumers. It
is time they recognized that they are the emerging economic force. Women emerging out of a car
fully covered by the purdah, may hold a degree in finance or law or medicine and so on, and she
may be a potential consumer given her educational background and culture.
Questions:
1. List out the differences between Consumer Behaviour of Women in a closed culture (as
described by this case) in Saudi Arabia and in a open culture (say, in Western Europe).
(10marks) There are notable differences that exist between open and closed cultures. For
instance, in open culture women are independent of their buying behaviour, and they tend to buy
what they want at any time. There autonomous or syncretic in decision-making about what they
want to buy. Further, there is higher product awareness among women because they are more
exposed or they have high exposure in open, the cultural influences are not important in
determining buying behaviour of the women. However, this may be different from closed
culture. In closed culture, women tend to seek permission from their husbands before buying
women have say household items only. Their decision-making is predominantly male

2. Highlight the cultural implications for a Woman consumer and also for a marketer in the
given context.
(5marks)

3. Think of creative applications of ‘reference groups’ to market to the Saudi Arabian


Women, say for a personal care product. Marketers and advertisers use reference
group appeals very effectively to communicate with their customers. They use three types of
groups influence informational, comparative, and normative to develop advertising and
personal selling strategies (5marks)

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