Salesforce

OmniStudio-Consultant

Salesforce Certified
OmniStudio Consultant
Exam (SU22)
Version: Demo

[ Total Questions: 10]

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Exam Preparation Salesforce - OmniStudio-Consultant

Question #:1

A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The
FlexCard needs to include the following actions:

• Start a process to retrieve plan consumption data

• Create a new case

• Open a promotions web page

• Change the SIM card

which combination should the consultant use in designing the solution?

A. Custom Event and Redirect URL

B. OmniScript and Navigate

C. Event, Navigate and Card

D. Flyout and OmniScript

Answer: B
Question #:2

A consultant receives a requirement to display products installed at an account site in a customer's 360°
FlexCard view. The business requires that the width of the fields displayed should change depending on the
device used to view the FlexCard. For example, the Product Name and Model field elements should display at
full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.

How should the consultant design the FlexCard to meet this requirement?

A. Enable the Responsive feature on the Product Name and Model field elements

B. Enable the Mobile-First feature in FlexCard settings

C. Create two states, one for mobile devices and another for non-mobile devices

D. Create two FlexCards, one for mobile devices and another for non-mobile devices

Answer: A

Question #:3

A healthcare company wants to enable its subscribers to add. edit, ordelete dependents related to their policy
via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.

In this scenario, which two OmniStudio features should the consultant recommend?

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Exam Preparation Salesforce - OmniStudio-Consultant

Choose 2 answers

A. Datatable

B. Remote Action

C. Response Action

D. Edit Block

Answer: C D

Question #:4

A business wants to display customer 360° information in a console for their call center agents. The customer
information will come from a variety of sources, and the information should be grouped together logically.
The agents will need to take different actions depending on the context of each group of information.

Which tool should a consultant recommend to meet this requirement?

A. Omniscript

B. Lightning web components

C. Visualforce Page

D. FlexCards

Answer: B

Question #:5

Which three use cases should be implemented using Calculation Procedures& Matrices?

Choose 3 answers

A. Use a house's address, size, and age of the building to determine an insurance premium.

B. Use rules to determine eligible insurance products based on a house's address and age of the building.

C. Use location and past usageto determine the monthly cost for an energy product.

D. Use the product color and capacity to determine the price of a product.

E. Use risk factors for an insured item to determine different insurance product options.

Answer: C D E

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Exam Preparation Salesforce - OmniStudio-Consultant

Question #:6

which two of the following use cases are best solved using Calculation Procedures & Matrices?

Choose 2 answers

A. To apply the correct factor when determining a cost

B. To return output that is calculated differently based on the date

C. To determine the list of products to display to a customer

D. To retrieve text data and convert it to an integer

Answer: A B
Question #:7

Which element allows a user to retrieve data from a single field and display it in a dropdown list?

A. Calculation Action

B. DataRaptor Extract Action

C. Lookup

D. Select

Answer: C
Question #:8

A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it
user selects a payment type such ascredit card, debit card, or direct bank account payment. Each payment t
should display with a different icon. The process should check to see if the customer has any saved payment
information of that type, and if there is, no further action is required. If there is no saved payment informatic
then the user should be allowed to enter the information, and the process should save It.

Which three OmniScript elements should be used to meet these requirements?

Choose 3 answers

A. DataRaptor Transform Action

B. Select

C. DataRaptor Extract Action

D. Radio

E. DataRaptor Post Action

Answer: C D E

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Exam Preparation Salesforce - OmniStudio-Consultant

Question #:9

A business has been experiencing a downturn in customer satisfaction due tobilling Issues. The business lear
that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.

For this reason, the business decides to create an OmniScript that asks the customer to rate their customer
satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t
request a call back on a certain date and then create a case that includes a list of bills from an external syste the
last 5 months in the case description.

In what order should the consultant design the elements of the OmniScript to meet these requirements?

A. Radio Input, Date Input, HTTP Action, DataRaptor Post Action

B. Date Input, Radio Input, HTTP Action, DataRaptor Post Action

C. HTTP Action,DataRaptor Post Action, Date Input, Radio Input

D. HTTP Action, Radio Input, Date Input, DataRaptor Post Action

Answer: A

Question #:10

When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are
recommended as the first choice of data sources for FlexCards and OmniScripts?

Choose 2 answers

A. They future-proof your front end design.

B. They can retrieve Salesforce data from multiple objects faster.

C. They combine multiple actions into a single server call.

D. They enable better usability in digital interactions.

Answer: B C

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