Question 

1
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Qualifications of the Valet are just the same as the Guest Room or Public Area Attendant

Select one:

a.
False

b.
True
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The correct answer is: False

Question 2
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Responsibilities of a Valet

Select one:

a.
Assist guest's request for repairs

b.
Pack and unpack guest's clothes

c.
Collect guest's items for laundry and pressing
d.
Clean the guest room
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The correct answer is: Clean the guest room

Question 3
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Uniforms of Valets must fit properly because

Select one:

a.
They will be scolded by their supervisor

b.
It restricts free movement

c.
Loosely fitting uniforms get wrinkled easily

d.
Inappropriately sized uniforms are unpleasant to look at
Feedback
The correct answer is: Inappropriately sized uniforms are unpleasant to look at

Question 4
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In unpacking the guests luggage, the valet staff must first

Select one:
a.
Ask permission from the guest before touching the belongings

b.
Ask the supervisor to witness the unpacking

c.
Check if the luggage is damaged

d.
Lay everything on a flat surface before putting the items in appropriate places
Feedback
The correct answer is: Ask permission from the guest before touching the belongings

Question 5
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A guest just arrived at the hotel. You, the Valet staff is to welcome the guest. What is the
first thing that should be done?

Select one:

a.
Ask the guest if he/she needs anything

b.
Ask the guest if he/she has already eaten

c.
Ask the guest how was his/her travel going to the hotel

d.
Assist the guest in carrying his/her bag
Feedback
The correct answer is: Ask the guest if he/she needs anything

Question 6
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 Flag question

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The first important skill in granting the requests of the guest is

Select one:

a.
Rapport with guests

b.
Listening skills

c.
Memory skills

d.
Speaking skills
Feedback
The correct answer is: Listening skills

Question 7
Correct
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In obtaining guest information, one of the important characteristics of a Valet is:

Select one:

a.
Being firm

b.
Being proactive

c.
Being articulate

d.
Being talkative
Feedback
The correct answer is: Being proactive

Question 8
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In welcoming guests, one of the first things that should be done is

Select one:

a.
Explain the facilities to the guest

b.
Make suggestions to the guest

c.
Take care of the guests luggage

d.
Prepare a special present to the guest
Feedback
The correct answer is: Prepare a special present to the guest

Question 9
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The most important tool in preparing for a previous guests arrival
Select one:

a.
Anecdotes from colleagues

b.
Guest History

c.
Guest facebook profile

d.
None of the above
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The correct answer is: Guest History

Question 10
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Valets are allowed to wear the following accessories:

Select one:

a.
Pendants

b.
Wedding Ring

c.
Simple earrings

d.
Watches
Feedback
The correct answer is: Pendants

Unit 1
Question 1
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Good grooming is just the same for Valets just like any other hotel staff

Select one:

a.
True

b.
False
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The correct answer is: False

Question 2
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Male Valets hair could be of any length as long as it is neatly combed

Select one:

a.
True

b.
False
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The correct answer is: False

Question 3
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 Flag question

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Personal hygiene is very important to Valets because

Select one:

a.
Valets are in direct contact with guests

b.
None of the above

c.
Valets are right hand men of the management

d.
Valets cannot get tips their hygiene is neglected
Feedback
The correct answer is: Valets are in direct contact with guests

Question 4
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Personal Protective Equipment (PPE)

Select one:

a.
Gloves

b.
Safety shoes

c.
Face Mask

d.
Goggles
Feedback
The correct answer is: Safety shoes

Question 5
Correct
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Question text
Qualifications of the Valet are just the same as the Guest Room or Public Area Attendant

Select one:

a.
False

b.
True
Feedback
The correct answer is: False

Question 6
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Responsibilities of a Valet

Select one:

a.
Collect guest's items for laundry and pressing
b.
Assist guest's request for repairs

c.
Pack and unpack guest's clothes

d.
Clean the guest room
Feedback
The correct answer is: Clean the guest room

Question 7
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The 2 kinds of Valets are Valet Housekeeping and

Select one:

a.
Valet Front Desk

b.
Valet Food and Beverage

c.
Valet Parking

d.
Valet Laundry Service
Feedback
The correct answer is: Valet Parking

Question 8
Correct
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 Flag question

Question text
Uniforms of Valets must fit properly because

Select one:

a.
Inappropriately sized uniforms are unpleasant to look at

b.
It restricts free movement

c.
Loosely fitting uniforms get wrinkled easily

d.
They will be scolded by their supervisor
Feedback
The correct answer is: Inappropriately sized uniforms are unpleasant to look at

Question 9
Correct
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Question text
Valets are allowed to wear the following accessories:

Select one:

a.
Simple earrings

b.
Pendants

c.
Wedding Ring

d.
Watches
Feedback
The correct answer is: Pendants

Question 10
Correct
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Women Valets are allowed to grow their fingernails long

Select one:

a.
False

b.
True
Feedback
The correct answer is: False

UNIT 2

Question 1
Correct
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A guest just arrived at the hotel. You, the Valet staff is to welcome the guest. What is the
first thing that should be done?

Select one:

a.
Ask the guest how was his/her travel going to the hotel

b.
Assist the guest in carrying his/her bag

c.
Ask the guest if he/she has already eaten

d.
Ask the guest if he/she needs anything
Feedback
The correct answer is: Ask the guest if he/she needs anything

Question 2
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A valet staff is preparing a room. The guest did not leave any specific instructions on how to
arrange the room. The valet staff should

Select one:

a.
Ask the supervisor what to do with the room

b.
Research the background of the guest and try to please him/her accordingly

c.
Arrange the room according to usual hotel standards

d.
Prepare complimentary food/snacks and beverages for the guest.
Feedback
The correct answer is: Arrange the room according to usual hotel standards

Question 3
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 Flag question

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Conducting a pre arrival meeting before the arrival of the guest is useful because

Select one:

a.
It allows other staff to share their experience about the guest which in turn could be used to
better serve the guest

b.
It prepares the hotel staff for possible mishaps that could happen during the stay of the
client

c.
It will provide valuable information about the guest that could be very useful

d.
All of the above
Feedback
The correct answer is: All of the above

Question 4
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In acquiring guest information, these are important:

Select one:

a.
Names

b.
Title of the guest
c.
Recent personal travels

d.
Itinerary
Feedback
The correct answer is: Recent personal travels

Question 5
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In answering telephone calls, the standard greeting is

Select one:

a.
State your department then say Good morning or Good evening, (your name), how may I
help you?

b.
State your Department then wait for the caller to talk

c.
Good morning, then state your department

d.
Hello, this is (state your name). How may I help you?
Feedback
The correct answer is: State your department then say Good morning or Good evening,
(your name), how may I help you?

Question 6
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 Flag question

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In cleaning guest shoes, the most important thing to take note of is

Select one:

a.
Brand of the shoes

b.
How dirty the shoes are

c.
Material of the shoes

d.
Color of the shoes
Feedback
The correct answer is: Material of the shoes

Question 7
Correct
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Question text
In obtaining guest information, one of the important characteristics of a Valet is:

Select one:

a.
Being firm

b.
Being talkative

c.
Being articulate

d.
Being proactive
Feedback
The correct answer is: Being proactive

Question 8
Incorrect
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In processing of laundry and pressing, why is there a need to check for damages before
doing the guests laundry?

Select one:

a.
To show to the guest that no new damage is done to his/her clothes

b.
To segregate the clothes with damages

c.
None of the above

d.
To take note of repairs to be done on the clothes
Feedback
The correct answer is: To show to the guest that no new damage is done to his/her clothes

Question 9
Correct
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In unpacking the guests luggage, the valet staff must first

Select one:

a.
Ask the supervisor to witness the unpacking

b.
Ask permission from the guest before touching the belongings

c.
Check if the luggage is damaged

d.
Lay everything on a flat surface before putting the items in appropriate places
Feedback
The correct answer is: Ask permission from the guest before touching the belongings

Question 10
Correct
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Question text
In welcoming guests, one of the first things that should be done is

Select one:

a.
Take care of the guests luggage

b.
Explain the facilities to the guest

c.
Make suggestions to the guest

d.
Prepare a special present to the guest
Feedback
The correct answer is: Prepare a special present to the guest
Question 11
Correct
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Question text
The first important skill in granting the requests of the guest is

Select one:

a.
Memory skills

b.
Listening skills

c.
Speaking skills

d.
Rapport with guests
Feedback
The correct answer is: Listening skills

Question 12
Correct
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The following are important tasks in liaising with other staff in preparation for the arrival of
the guest:

Select one:

a.
Tour arrangements
b.
Transportation

c.
Luggage Movement

d.
Security and Logistics
Feedback
The correct answer is: Tour arrangements

Question 13
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The following are in the inspection checklist EXCEPT:

Select one:

a.
Payment Confirmation

b.
Fixtures, furniture, and equipment

c.
Door locks

d.
Floors, walls, ceilings, and carpets
Feedback
The correct answer is: Payment Confirmation

Question 14
Correct
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 Flag question

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The ideal number of hours for the room should be ready before the guest arrives.

Select one:

a.
3 hours

b.
5 hours

c.
4 hours

d.
2 hours
Feedback
The correct answer is: 3 hours

Question 15
Correct
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The most important tool in preparing for a previous guests arrival

Select one:

a.
Anecdotes from colleagues

b.
Guest History

c.
Guest facebook profile

d.
None of the above
Feedback
The correct answer is: Guest History

Question 16
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The next best source of guest information is:

Select one:

a.
Resume

b.
Public Profile

c.
Guest themselves

d.
Guest behavior
Feedback
The correct answer is: Guest themselves

Question 17
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The Personal Protective Equipment to be used in unpacking/packing of guest clothes is:
Select one:

a.
Mask

b.
Gloves

c.
Apron

d.
Safety shoes
Feedback
The correct answer is: Gloves

Question 18
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There is a need to inform front desk of an arriving/departing VIP guest because:

Select one:

a.
Front desk needs to inform management so they could thank and say goodbye to the guest

b.
Front desk needs to prepare themselves to look as pleasing to the VIP guest as possible

c.
Front desk needs to compute the bill of the VIP

d.
Standard check in or check out procedures are not always applicable to VIPs
Feedback
The correct answer is: Standard check in or check out procedures are not always applicable
to VIPs
Question 19
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Question text
Valet staff should also address the party members of the main guest. This would be a good
opportunity to:

Select one:

a.
Ask for a tip

b.
Kills some time by talking to the party members

c.
Establish rapport with the party members

d.
Find out more about the main guest through the party members
Feedback
The correct answer is: Find out more about the main guest through the party members

Question 20
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When communicating verbally to the guest or their party in gathering information, names,
telephone number, and email are noted for:

Select one:

a.
Reporting to the supervisor
b.
Documentation purposes

c.
Verification purposes

d.
Logging in the Guest Information Sheet
Feedback
The correct answer is: Verification purposes

Question 21
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Why does the room need to be ready several hours before the guest arrives?

Select one:

a.
It gives time for the inspectors to re-inspect the room

b.
It allows the staff to rest before the guest arrives

c.
It gives time for the staff to apply changes to the room as to specific instructions of the
guest.

d.
It allows housekeepers to clean and prepare the room again
Feedback
The correct answer is: It gives time for the staff to apply changes to the room as to specific
instructions of the guest.

Question 22
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Why is there a need for the guest to see how you pack his/her things?

Select one:

a.
For transparency sake, that every item of the guest is securely packed

b.
None of the above

c.
For the guest to facilitate the packing

d.
For the guest to know where to search for his/her things
Feedback
The correct answer is: For transparency sake, that every item of the guest is securely
packed

Question 23
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Why is there a need to coordinate constantly for updates with external providers?

Select one:

a.
Because external providers are notoriously unreliable

b.
Because external providers are based outside the establishment and hard to easily get
directly in touch with
c.
Because external providers change their rates without warning

d.
All of the above
Feedback
The correct answer is: Because external providers are notoriously unreliable