Product Recall plan

In the event that if any of our products, that presents a threat to the public health or food that
violate the Act and Rules and Regulations made there under will protect public health by
facilitating the efficient, rapid identification and removal of unsafe food from the distribution
chain and, by informing consumers of the presence in the market of such food.

There is a documented recall procedure in place and this will be periodically tested to ensure
that it is comprehensive and fit for purpose in its ability to remove an unsafe food from
consumers and/or the distribution chain.

Recall Procedure
Introduction
This procedure states the action/s will take to effectively manage the food recall in case the
food does not meet the requirements of
the hygiene, safety and quality of food as well as protect the health of consumers
.
An effective product recall will ensure that the unsafe or food that violate the Act and Rules
and Regulations made there under is contained and either destroyed or rendered safe.

We will refer to and follow instructions when required which are laid out in the following
documents:

 Food Safety and Standards (Food Recall Procedures) regulation, 2017

 FSSAI Website (www.fssai.gov.in)
 Guidelines for food recall plan

Roles and Responsibilities

It is our responsibility to effectively organise and manage the recall of food that presents a
threat to the public health or food that violate the Act and Rules and Regulations made there
under and to formulate a broad level recall plan as per FSSAI guideline on recall plan.

The recall co-ordinator for the site is XXXXXXXXXXXXX who has been given
authority from management to make recall decisions on behalf of . When a recall is initiated,
our actions in recalling the affected food/s need to be co- ordinated with the Food Saftey team

We shall notify Food Saftey team as soon as a recall is likely to be initiated. It is our
responsibility to manage the recall by clarifying the food safety issue and the exposure (who
and where risk exists), and to provide details on distribution and the method of recall.

The Recall management team

The recall co-ordinator XXXXXX will initiate the formation of a recall management team and
will co-ordinate actions with Food saftey team and our marketing and distribution agents.
 Committee members will include personnel from across our (Insert name of FBO)
Typically the committee would be like

RECALL PLAN

Company name: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___________

Address: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _________
__________
Phone No. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Products produced _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ______

RECALL MANAGEMENT TEAM

NAME
ALTERNATE PERSONBUSINESS AFTER HOURS SIBILITIES DURING RECALL
PHONE PHONE

The recall management team is responsible for the management of all recall activities and to adhere to
this procedure. Duties of the recall management team are to:

 assess the overall problem;

 notify the relevant regulatory authority;
 evaluate the hazard in the food and the extent of contamination;
 determine a strategy to be followed;
 make decisions about product still in manufacture or in storage;
 notify insurers.

Recall Actions & Documentation

The recall management team shall reference and follow the actions outlined in the Safety and
Standards (Food Recall Procedures) regulation, 2017 when we become aware a product may be
unsafe or food that violate the Act and Rules and Regulations made there under. We will ensure that
records of all actions and decisions and who was responsible are recorded and retained.

Decision to Recall

The decision to recall will be submitted to Food saftey team

Notification of a product recall

If the decision is taken to initiate a recall, we will notify:

 Senior management of , supply chain personnel

 Food Authority.
 Anyone that has received our product, including distributors, wholesalers, retailers and caterers.
 Consumers, via the media contacts included on our contact list.
 The contact list must contain the contact details for the following:

 The products recall committee and senior management and key company personnel.
 Suppliers of all ingredients.
 Downstream Food Business Operator and business customers.
 Sources of technical advice and support including laboratory facilities.
 Regulatory Authorities.

Regaining control of affected stock

The recovered product/s will be stored in an area that is separated from any other food products.
Accurate records will be kept of the amounts recovered and the codes of the product/s. If the
recovered product/s is unfit for human consumption, it may be destroyed or denatured under the
supervision of the company management and/or the regulatory authority where legally required.

If the food safety risk can be safely removed from the recovered product/s through relabelling or
reprocessing this may be done once it is clear that public health will be protected.

Recall Status report

Periodic status reports will be submitted to the CEO, FSSAI after the notification of the recall for
assessing the progress of the recall.

The frequency of such reports will be determined by the relative urgency/gravity of the recall and
will be specified by the concerned food authority for each recall. However, in any case the
reporting interval shall not be more than 1 week.

The recall status report should contain information specified under Schedule II of Food Safety and
Standards (Food Recall Procedure) Regulations, 2017.

Post recall report

Recall management team will submit post recall report to the CEO, FSSAI after the completion
of the recall to assess the effectiveness of the recall.

In addition, will investigate the reasons that led to such recall and will take action to prevent
recurrence of the problem.

Termination of a recall

may request termination of the recall by submitting a written request to the CEO, FSSAI along
with the latest recall status report stating that the recall was effective.

The recall will be terminated when the concerned food authority determines that all reasonable
efforts have been made in accordance with the recall strategy and it is reasonable to assume
that the food product subject to the recall has been removed and proper disposition or correction
has been made commensurate with the degree of hazard of the recalled food product. Written
notification that a recall is terminated will be issued by the Food authority to the company.
In case of unsatisfactory reports, the concerned food authority may consider further
action like stepped-up inspection, seizure or any other legal action, against the

Follow up action

We will submit an interim report as soon as recall is completed to the regulatory

authorities within an agreed timeframe of the closure of the recall in any case not later
than thirty days after the completion of a recall. The final report will include the
elements outlined in the FSS (Food Recall Procedure) Regulations, 2017.
CONSUMER COMPLAINT FORM
Complaint Number: Quality Related:
Food Safety Related: Unknown: Date: Time
Reported: am pm

Customer Name: Phone: (H) (W)

Address: City:
State/Province: Zip Code:
Email:

Product Consumed:
Product Name: Size:
Code on Package: UPC:
Location Purchased: Date
Purchased: Date Consumed: How
was the Product Stored?

Nature of Complaint:
Foreign Object Off Flavor Unsatisfactory Flavor
Packaging Illness or Injury Allergic Reaction
Other Specify:
How Many People Consumed?Ages? Symptoms/Additional Problem Information:

Has the customer:

Seen a Doctor YES NO Details:
Spoken to Public Health YES NO Details:
(local Health Unit)
Gone to the Hospital YES NO Details:
Contacted Regulatory Agency YES NO Details:

Complaint Received By:

SIGN PRINT NAME

DATE

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COMPLAINT INVESTIGATION
Complaint Number: Date of Complaint:

How did you become aware of the problem (e.g. customer complaint)?

What is the source of the problem (e.g. human error or equipment breakdown)?

Other Affected Products?

Product Name: Size:
Code on Package: UPC:
Product Name: Size:
Code on Package: UPC:
Product Name: Size:
Code on Package: UPC:

Corrective Actions Taken:

Contacted Manufacturer (If Applicable):

Company Name: Spoke With:
Date: Time Reported: am pm

Contacted Regulatory Agency:

Agency Name: Agency Phone:
Spoke With:
Date: Time Reported: am pm

Completed By: Date: Time: am pm

Reviewed By Member of Management Team: Date: Time: am pm

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AGENCY/SUPPLIER/CUSTOMER CONTACT LIST

Agency/Supplier/ Primary Contact Contact Phone Fax Number After Hours E-mail Address
Customer Name Type Number Phone

Page of
Last Updated:
Updated By: Signature:
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PRODUCT RECEIPT RECORD
Purchase Order Number:
Supplier Name: Supplier Code:
Date: Time Received: am pm

Product Code Quantity Lot Number Expiry Date

PAGE of

RECEIVED BY:

SIGN PRINT NAME

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PRODUCTION NUMBERS RECORD
Date:

Date Time AM/PM Product Code Lot Numbers Unit Size Quantity

PAGE of
Completed By:

SIGN PRINT NAME

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PRODUCT DISTRIBUTION RECORD
Customer Order Number: Customer
Name: Customer Code:
Date: Time Shipped: am pm

Product Code Quantity Lot Number Expiry Date

PAGE of

SHIPPED BY:

SIGN PRINT NAME

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DISTRIBUTOR RECALL PROCEDURE CHECKLIST
Date Recall Transpired Time Recall Transpired AM PM
Person Made Responsible For Recall:
What activity
led to a Recall to be implemented?

Recall Team was assembled: Date

Time AM PM

Responsibility Person Name Contact Info

All Products of Recall Identified: Date Time AM PM

Supplier Contacted: Supplier Name: Contact:
Date Time AM PM
Regulatory Agency Contacted (if Applicable): Agency Name:
Contact: Date Time AM PM
All effected Products on Hold and Segregated in warehouse:
Date Time AM PM All
effected Customers identified: Date Time AM PM All
Press Release Prepared (if Applicable): Date Time AM PM
All Recalled Products accounted for: Date Time AM PM
Recalled Products disposed of: How were Products Disposed of?
Date Time AM PM
Cause of Recall determined and fixed: Date Time AM PM

Recall Completed:
(Name) (Signature)

Date and Time Completed: Date Time AM PM

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Customers contacted: Email/Phone/Fax: Date Time AM PM

Press Release Prepared (if Applicable): Date Time AM PM

All Recalled Products accounted for: Date Time AM PM
Recalled Products disposed of: How were Products Disposed of?
Date Time AM PM
Cause of Recall determined and fixed: Date Time AM PM

Recall Completed:
(Name) (Signature)

Date and Time Completed: Date Time AM PM

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MANUFACTURER RECALL PROCEDURE CHECKLIST
Date Recall Transpired Time Recall Transpired AM PM
Person Made Responsible For Recall:
What activity
led to a Recall to be implemented?

Recall Team was assembled: Date

Time AM PM

Responsibility Person Name Contact Info

All Products of Recall Identified: Date Time AM PM Raw

Material Supplier Contacted: Supplier Name:
Contact: Date Time AM PM
Regulatory Agency Contacted (if Applicable): Agency Name:
Contact: Date Time AM PM
All effected Products on Hold and Segregated in warehouse:
Date Time AM PM All
effected Customers identified: Date Time AM PM All
Press Release Prepared (if Applicable): Date Time AM PM
All Recalled Products accounted for: Date Time AM PM
Recalled Products disposed of: How were Products Disposed of?
Date Time AM PM
Cause of Recall determined and fixed: Date Time AM PM

Recall Completed:
(Name) (Signature)

Date and Time Completed: Date Time AM PM

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Customers contacted by Phone and FAX: Date Time AM PM

Press Release Prepared (if Applicable): Date Time AM PM

All Recalled Products accounted for: Date Time AM PM
Recalled Products disposed of: How were Products Disposed of?
Date Time AM PM
Cause of Recall determined and fixed: Date Time AM PM

Recall Completed:
(Name) (Signature)

Date and Time Completed: Date Time AM PM

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RECALLED PRODUCT RECEIVING RECORD
Truck ID: Carrier Company:
Date Received: Time: am pm
Product Name: Size: Product
Code/UPC:
Total Number of Cases Received: Received By:
Location Received From:
Reason for Return:
Product is labeled appropriately with HOLD Stickers: YES NO

Lot Number Qty. Lot Number Qty. Lot Number Qty.

Received Received Received

Product Disposition Details

Amount of Product Disposed of:
Method of Disposal:
Date Disposed:
Amount of Product Used for public Donation:
Organization:
Event:
Date Donated:
Amount of product reworked into other materials:
Net Product::
Lot Code of New Product::
% of Mix:

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NOTICE OF RECALL
URGENT – RECALL OF
Attention:
(NAME OF CUSTOMER CONTACT)
is recalling the products listed below because
(YOUR COMPANY NAME)

Product Name Brand Size Lot Expiry Date, UPC

Number

Please discontinue selling these products IMMEDIATELY by removing them from display, then count the
amount in your inventory and store the removed products in a secure place.
Please contact all accounts that you sell this product to immediately and inform them of this recall.
will credit you for the recalled product. Please mark
(YOUR COMPANY NAME)
the product ‘RECALLED”. We will call you with further instructions on what to do with the recalled product.
IMPORTANT
Please record the time and date you received this Recall Notice and acknowledge receipt by signing and faxing
this document to at .
(YOUR COMPANY NAME) (YOUR COMPANY FAX #)
Date / Time Received: AM PM Signature:
Name of Store / Distributor:
Amount of Recalled Product
on hand:
Amount of Inventory Distributed/Sold:

Thank you for your Cooperation in this matter,

(Signature)
(Your Contact Info including your position and Company name)

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PRESS RELEASE
FOR IMMEDIATE RELEASE

(CITY), (DATE) – (Your Company Name) is warning consumers not to consume (State
product name). The product is being recalled because (Identify why the product is being
recalled).

The product(s) may cause (Tell the Consumer what might happen if they consume these
products) if consumed.

The product(s) being recalled are:

Product Name Brand Size Lot Expiry Date, UPC

Number

Consumers that have purchased these products should (Tell the Consumer what to do with
the products they have in their possession).

Consumers who may have questions or concerns should contact (Your Company Name), by
calling (Phone Number).

For Additional Information, media please contact: (Company Contact Name)

(Company Name)
(City, State/Province, Country) (Daytime Phone)
(After Hours Phone)

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MOCK RECALL RECORD
Date: Time Initiated: am pm Date: Time
Completed: am pm

Description of Product or Raw Material: Description

of Scenario:

Problem Identified Corrective Action Taken

Completed By: Date and Time: am pm

Reviewed by Management Team: Date and Time: am pm All
Associated Records Attached:

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