Dice Resume CV Phani Rao
Dice Resume CV Phani Rao
Dice Resume CV Phani Rao
PHANI RL RAO
: +1 713-543-0373
: [email protected]
: https://in.linkedin.com/in/raghavarapuphani
PROFESSIONAL SYNOPSIS
Education:
Master of Computer Applications, 8/2006 – 5/2009 (3-year Degree)
Nagarjuna University, NH16, Nagarjuna Nagar, Guntur, Andhra Pradesh 522510, India
IT SKILLS
Project Duration
Genesys Chat & Email Till Date
Project Description:
Genesys Chat and Email focus on Next Generation Customer contact solution that will replace existing
Moxie with new Genesys Solution. Customers or guest users can reach out to Fidelity associates and
get the required support immediately. Customer profile and context passed to agent as part of
interaction. Chat application allows displaying customer in Queue information.
Project Duration
Genesys Email Till Date
Project Description:
Genesys Chat and Email focus on Next Generation Customer contact solution that will replace existing
Moxie with new Genesys Solution. Customers or guest users can reach out to Fidelity associates and
get the required support immediately. Customer profile and context passed to agent as part of
interaction. Chat application allows displaying customer in Queue information.
Project Description:
The Wayfinding solution allows the user to map their current location to a particular point of interest, providing the
user with a quick and easy route to follow. Additionally, the casual user will have the opportunity to browse the
points of interest using category groupings. This feature will allow users the freedom to explore a facility and find
places of interest even when they are not familiar with the layout or what is available.