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The Silent Side of Communication
The Silent Side of Communication
Coffee Thoughts
1
Communication Goals
To change behavior
2 Types of Communication
1.
Verbal Communication
Words Voice modulation
To get action
2.
Non-Verbal Communication
Communicates emotions and attitudes Regulates verbal messages
Components of Communication
SPEAKING, LISTENING AND UNDERSTANDING
Listening takes:
Speaking
COMMUNICATION
Speaking requires:
Understanding
Listening
Communication is only successful when both, the sender and the receiver understand the same information
Impact of A Message
Impact of A Message
Tone 36%
Tone
Words
Tone 86%
PwC
Speaking and listening skills both are necessary for communication to serve its purpose. Listening is an art, a skill, a discipline and like other skills it needs self control. Active listening is hard work. Active listening is not only a learnable skill it is also an attitude. Listening A neglected art
We spend between 50 to 80 percent of our walking life in communicating. On average 45%, of the communication time is spend in listening. We remember only 20 to 25 percent of what we hear.
Listening is hearing, understanding, remembering, interpreting, evaluating, and responding (Brownwell, 2002) 5
Biased listening,
Barriers
External Barriers
Talker
Talkers
Loud noises
Interruptions,
OTHER Barriers Treating discussion as competition Trying to influence or impress Reacting to red flag words Believing in language
6
Remember. . .
Listen, listen speak
Effective communication encompasses a multitude of skills. WE WERE GIVEN TWO EARS BUT ONLY ONE MOUTH THIS IS BECAUSE LISTENING IS TWICE AS HARD AS TALKING
Our listening habits are not the result of training but rater the result of the lack of it
Prabha