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  • Tugas Bahasa Inggris Diskusi 5

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    umum kepegawaian
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    1. The document discusses three types of letters: request letters, complaint letters, and thank you letters. It provides examples of situations where each would be used, including who would send it and who would receive it. 2. For request letters, it describes asking a contractor for an estimate to enlarge a warehouse. For complaint letters, it involves complaining about damaged toys received from an online order. For thank you letters, it's thanking a loyal business partner for their partnership. 3. The document also includes a sample thank you letter written in English thanking a friend for a birthday gift the writer had wanted.

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    1. The document discusses three types of letters: request letters, complaint letters, and thank you letters. It provides examples of situations where each would be used, including who would send it and who would receive it. 2. For request letters, it describes asking a contractor for an estimate to enlarge a warehouse. For complaint letters, it involves complaining about damaged toys received from an online order. For thank you letters, it's thanking a loyal business partner for their partnership. 3. The document also includes a sample thank you letter written in English thanking a friend for a birthday gift the writer had wanted.

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    4K views3 pages

    Tugas Bahasa Inggris Diskusi 5

    Uploaded by

    umum kepegawaian
    1. The document discusses three types of letters: request letters, complaint letters, and thank you letters. It provides examples of situations where each would be used, including who would send it and who would receive it. 2. For request letters, it describes asking a contractor for an estimate to enlarge a warehouse. For complaint letters, it involves complaining about damaged toys received from an online order. For thank you letters, it's thanking a loyal business partner for their partnership. 3. The document also includes a sample thank you letter written in English thanking a friend for a birthday gift the writer had wanted.

    Copyright:

    © All Rights Reserved
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    of 3

    Hi all,

    Having learned the materials in Session 5, now please discuss the


    following questions.

    1. In what occasion would you send:


    1. a request letter,
    2. a complaint letter, and
    3. a thanking letter?

         Give one example of a situation for each of them (to whom and from
    whom the letter was sent as well as the context).

          2. You received a gift you really wanted from your friend on your
    birthday. Write a thanking (body) letter stating how grateful you are for
    receiving the gift.

    For question 1, you can answer either in English or Indonesian. For


    question 2, you must write in English.

    Have a great discussion!

    1. The situation of a request letter, complain letter and thanking letter


    1) A request letter is a letter used for the buyer to request something from the seller.
    The offer or request submitted can be in the form of:
    a. asking for catalogue, price list, prospectus
    b. asking for details
    c. asking for samples, demonstrations
    d. asking for discount/suggesting for methodes of payment and terms
    e. asking for goods on approval, on sale or return
    f. asking for an estimate or tender

    Example: a head of department PT. Angkasa Pura Kargo, Akbar R. Saputra asking
    estimate to CEO of building contractors, Mrs. Qisthi to enlarge their warehouse Jalan
    Adi Sucipto Km. 12 Tanjung Pinang City.

    Dear Mrs. Qisthi

    We are PT. Angkasa Pura Kargo is a subsidiary of PT. Angkasa Pura II with a service
    focus on cargo and logistics services located in Tanjungpinang. We are looking for
    estimates to enlarge our warehouse in Jalan Adi Sucipto Km. 12 Tanjung Pinang City.
    If you can provide a competitive estimate, please contact us.
    Thankyou for your attention. We appreciate for ypur early reply, as we would like to
    make a decision within the next few months.

    Yours Sincerely,
    Akbar R. Saputra
    Head Of Department

    2) Complain letter is a letter that containing complaints when you feel aggrieved. A
    letter of complaint is usually made when receiving wrong goods, receiving poor
    service, receiving unsatisfactory quality of goods, receiving delays in received
    goods/services, receiving damaged goods, or receiving inappropriate prices/bills.

    Example: I Had ordered children's toys at an online store named Toys Kingdom, but
    some items were found to be damaged, so I ask the customer service requested an
    exchange.

    Dear Mr/Mrs,
    OUR ORDER NUMBER 160922
    We thank you for the promptly delivering of the toys ordered on 10 November 2022.
    Even though we ordered 15 toys, but unfortunately 5 of them found to be damaged.
    I sending an unboxing video along with this letter. I wish I could exchange a broken
    toy for a new one

    Your faithfully,

    3) Thanking letter is a letter of thanks that aims to provide a close relationship. The
    relationship in question is the engagement in working with other companies.
    Examples: I’m as HRD of PT. Angkasa Pura Kargo Tanjungpinang thanking for Mr.
    Santos as a loyalty business partner

    Dear Mr. George Santos


    Purchasing Manager,
    Pasar Raya Bintan 21
    Deat Mr. Santos
    We would like to give pur appreciation for yout faithful as our good customer. Thank
    you very much that your company has given us belief to be a subscription logistics
    service for more than 5 years.
    We appreciate and hope to be the best partner of your company.

    Yout Sincerely,
    Akbar R. Saputra
    Head of Department

    2. Example of thanking letter

    For: Putra
    From: Akbar

    Assalamualaikum wr.wb

    Dear Putra,
    Thankyou bro for giving me a gift on my birthday last week. I've been eyeing this item for a
    long time, but you already know what's in my heart and what I want. I’m very grateful to having a
    good friend such as you. I will never forget this special gift on my birthday. Once again, thankyou
    bro.

    Wassalamualaikum wr. wb.

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