Teams Error - We Re Sorry - We'Ve Run Into An Issue
Teams Error - We Re Sorry - We'Ve Run Into An Issue
Several different problems can often be fixed in Teams with the same solution: clearing
Teams' cache. They are:
The Teams app not launching properly and instead showing a message that says, "We're
sorry--we've run into an issue."
Unable to log in to Teams.
Teams missing or different information when compared to the web version of Teams(link
is external).
Unable to find users or Teams.
General Microsoft Teams slowness.
Profile pictures missing or showing outdated images.
Teams status not updating.
Background images not showing.
These problems can sometimes be fixed by following the instructions below.
Solution 1: Clear the Teams Cache on Windows
1. Right-click the Teams icon located in your system tray (in the bottom bar on your monitor) and
select Quit.
2. Hold the Windows key while pressing the R key.
3. In Run, type or paste %appdata%\Microsoft\Teams
4. Click OK.
5. Select the entire contents of the folder, right-click, and select Delete.
6. Restart your computer, launch Teams, and sign in.
Solution 2: Reinstalling fixes the issue for a day or so, then it starts back.
Solution 3:
Since reinstall Teams can temporarily fix this issue, you can try to sign out and kill Teams from Task Manager to see how it goes.
If the problem persists, you can try to clear Teams cache to see if it can help:
1. Fully exit the Microsoft Teams desktop client. You can right click Teams from the Icon Tray
and select ‘Quit’ or run Task Manager and fully kill the process.
2. Go to File Explorer, and type in %appdata%\Microsoft\teams.
3. Once in the directory, you’ll see a few of the following folders:
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a. From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.
* %appdata%\Microsoft\teams\application cache\cache
b. From within ‘Blob_storage’, delete any files that are located in here if any.
* %appdata%\Microsoft\teams\blob_storage
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Once the cleanup is finally completed, you can now restart Teams and check the results.