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    Basic Communication Skills in Counseling

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    Marianne Dalmacio
    Basic communication skills are important in counseling. These include attending skills like maintaining eye contact and body language that shows you are listening. Active listening skills involve techniques like asking open-ended questions, paraphrasing, and reflecting feelings to encourage clients to share freely without judgment. Effective listening also means avoiding premature analysis, paraphrasing incorrectly, or using distracting mannerisms so the counselor remains fully present and engaged.

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    Basic Communication Skills in Counseling

    Uploaded by

    Marianne Dalmacio
    116 views2 pages
    Basic communication skills are important in counseling. These include attending skills like maintaining eye contact and body language that shows you are listening. Active listening skills involve techniques like asking open-ended questions, paraphrasing, and reflecting feelings to encourage clients to share freely without judgment. Effective listening also means avoiding premature analysis, paraphrasing incorrectly, or using distracting mannerisms so the counselor remains fully present and engaged.

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    Basic communication skills are important in counseling. These include attending skills like maintaining eye contact and body language that shows you are listening. Active listening skills involve techniques like asking open-ended questions, paraphrasing, and reflecting feelings to encourage clients to share freely without judgment. Effective listening also means avoiding premature analysis, paraphrasing incorrectly, or using distracting mannerisms so the counselor remains fully present and engaged.

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    116 views2 pages

    Basic Communication Skills in Counseling

    Uploaded by

    Marianne Dalmacio
    Basic communication skills are important in counseling. These include attending skills like maintaining eye contact and body language that shows you are listening. Active listening skills involve techniques like asking open-ended questions, paraphrasing, and reflecting feelings to encourage clients to share freely without judgment. Effective listening also means avoiding premature analysis, paraphrasing incorrectly, or using distracting mannerisms so the counselor remains fully present and engaged.

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    Basic Communication Skills in Counseling

    Attending Skills
    1. Physical Attending
    a. Have no physical object between you and the client
    b. Maintaining a comfortable working distance.
    c. Face the other person directly.
    d. Establish eye contact
    e. Maintain an open position posture
    f. Lean towards the other.
    g. Remain relatively relaxed.

    2. Psychological Attending – ability to tune into the non-verbal and verbal messages of the
    client.

    Active Listening Skills


    1. Components of Listening Skills:
    a. Attending to the different verbal and nonverbal messages of the client.
    b. Encouraging clients to freely express themselves.
    c. Developing a phenomenological understanding of clients.
    d. Responding in an appropriate manner.

    2. Roles of Listening Skills:


    a. positive counseling relationship
    b. assessment, diagnosis, and goal settings
    c. Listening as a form of intervention
    d. termination and follow-up and research and evaluation

    3. 2 Forms of Listening Skills


    a. Primary Skills
    i. Open-ended questions
    ii. Paraphrasing
    iii. Reflection of Feeling
    - Client: My husband insult me in public.
    iv. Minimal Encouragers
    - ex. Yes, yeah, oh, ah-ha
    v. Clarifying Remarks
    - give an ex example
    vi. Summarizing
    - Client: I’m tired of talking about my grades. I’m sure they will never get
    any better.
    vii. Perception Check
    - Ex. Counselor: You seem to be worried about your performance at
    school, your relationship with your relationship with your wife, and your
    lack of money. I know all these problems concern you. I was wondering
    if you would like to focus on one of these areas, or is there something
    else that you haven’t mentioned that you would like to talk about?

    b. Secondary Listening Skills


    i. Normalizing
    - ex. To tell someone whose husband just died and is very sad and
    indecisive that it is normal to have intense feelings of depression and to
    have difficulty making decisions after a loved one has died
    ii. Structuring – involves describing the role and function of the counselor and
    client and provides a rationale for what the counselor is doing in counseling
    iii. Probing – involves asking for specific information, such as questions relating
    to a suicidal assessment
    Effective Listening “Don’ts”
    1. Avoid Moralizing or being Judgmental
    2. Avoid Premature Analysis
    - Client: No matter what I do, nothing seems to go right.
    - Counselor: Nothing is going right because you lack confidence in yourself. (WRONG)
    3. Avoid “Parroting”
    - Client: I really like to jog after work.
    - Counselor:After work, you really like to jog
    4. Avoid “Gimmicky” phrases

    D. Supportive Helping Behaviors


    1. Helpful Non-Verbal Behaviors
    a. Maintains good eye contact
    b. Occasional head nodding
    c. Facial animation
    d. Occasional smiling
    e. Occasional hand gesturing
    f. Close physical proximity to the helpee
    g. Body leans toward the helpee
    2. Non-Helping Non-Verbal Behaviors
    a. Looking away from the helpee
    b. Sitting far apart or turned away from the helpee
    c. sneering
    d. Frowning
    e. Scowling
    f. Tight mouth
    g. Shaking pointed finger
    h. Distracting gestures
    i. Yawning
    j. Closing eyes
    k. Unpleasant tone of voice
    l. Rate of speech too slow or too fast

    3. Helping Verbal Behaviors


    a. Uses understandable words
    b. Appropriately interprets
    c. Summarizes for the helpee
    d. Uses verbal reinforces, ie., “uhm. I see, Yes. “
    e. Calls helpee by first name
    f. Reflects back and clarifies helpee’s statements

    4. Non-Helping Verbal Behaviors


    a. Advice giving
    b. Preaching
    c. Blaming
    d. Extensive probing and questioning esp. “Why” questions
    e. Directing, demanding
    f. Using words helpee does not understand
    g. Overanalyzing
    h. Talking too much about self

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