Guidelines PBB 2021
Guidelines PBB 2021
of the Philippines
Department of Labor and Employment
NATIONAL LABOR RELATIONS COMMISSION
Quezon City
1.0 Purpose
This Circular is being issued to prescribe the criteria and conditions on the grant of the
PBB for FY 2021 performance, to be given in FY 2022. The overarching goal of the PBB to
strengthen the effectiveness of the incentives system to help agencies achieve the mission-
critical objectives and expected outcomes of the government. For the FY 2021 cycle, the PBB
criteria and conditions were hence refined in order to:
This Circular also specifies the modifications in the PBB assessment process to make the
PBB Scoring System clear and explicit. The scoring system aims to simplify and make the final
eligibility assessment more transparent, and enable agencies to undertake self-assessment vis-
a-vis the criteria and conditions to ascertain if they could qualify for the grant of the FY 2021
PBB. However, the AO 25 Inter-Agency Task Force (AO 25 IATF) shall still determine the final
eligibility of agencies.
2.0 COVERAGE
The FY 2021 PBB covers all departments, bureaus, offices, and other agencies of the
National Government, including Constitutional Commissions, Other Executive Offices (OEOs),
Congress, the Judiciary, Office of the Ombudsman, State Universities and Colleges (SUCs),
Government-Owned or-Controlled Corporations (GOCCs), Local Water Districts (LWDs), and
Local Government Units (LGUs).
2.1 The implementation of this Circular shall be done in close coordination with the
following agencies:
To be eligible for the grant of the FY 2021 PBB, each agency must satisfy the criteria and
conditions under the four dimensions of accountability: Performance Results, Process
Results, Financial Results, and Citizen/Client Satisfaction Results and attain a total score of
at least 70 points based on the PBB Scoring System as will be discussed in detail in Section 4.0.
Please refer to Annex 1: Master List of Departments/Agencies
In the context of the FY 2021 PBB, the Performance Results refer to the
accomplishment of the Congress-approved performance targets under the Performance-
Informed Budgeting (PIB) of the FY 2021 General Appropriations Act (GAA). This physical
target is an existing eligibility criterion for SUCs and is only reinstated in the case of the national
government agencies (NGAs). Process Results refer to the achievements in ease of doing
business/ease of transaction with the agent y as a result of streamlining, standardization i.e.,
through the ISO-certified QMS or its equivalent, digitization, and related improvements in the
delivery of services. This is an existing criterion for NGAs and the GOCCs covered by the DBM.
Financial Results refer to the actual spending of the agency's budget allotment vis-a-vis the
realization of the committed programs and projects based on the FY 2021 GAA. The
Disbursements BUR as well is a prevailing common target of all agencies. Another existing
criterion for all agencies, the Citizen/Client Satisfaction Results refer to the achievements in
satisfying the quality expectations of the transacting public.
For FY 2021, the GGCs shall no longer be required in determining the overall PBB
eligibity of the agency. Nonetheless, compliance with these conditions shall be used as the basis
in determining the eligibility of responsible units and individuals. See Section 5.0 for details on
Agency Accountabilities.
The agency accomplishments for each of the criteria shall be rated using a scale of 1 to 5
(where 5 is the highest). Each criterion has an assigned weight, as shown in Table 1. The
maximum score that may be obtained by the agency is 100 points. To be eligible for the FY 2021
PBB, the agency must attain a total score of at least 70 points.
4.1 Performance Results. The targets under Performance Results will enable agencies
to concentrate their efforts and available resources on their mandates and core functions, as
well as ensure delivery of high quality and high impact activities.
a. For NGAs, GOCCs covered by the DBM, and SUCs, achieve each one of the
Congress approved performance targets under the PIB of the FY 2021 GAA;
b. For GOCCs covered by RA No. 10149, achieve the physical targets reflected in
their approved FY 2021 Performance Scorecard and eligibility requirements
specified in a separate guideline to be issued by the GCG;
c. For LWDs, achieve each one of the physical targets as identified by LWUA in a
Joint Memorandum Circular to be issued by LWUA and DBM; and,
d. For LGUs, achieve the performance targets based on the Guidelines on the
Grant of the PBB for LGUs to be issued by the DILG and DBM.
The quarterly BFARs of the agencies, as uploaded in the DBM URS, shall be s emitted in a
timely manner, i.e., within thirty (30) days after the end of each quarter, as provided under Item
3.15.2 of National Budget Circular No. 583, pursuant to Section 9C. General Provisions of
Republic Act No. 11518 (FY 2021 GAA). BFARs will be used to monitor and validate agency
accomplishments.
4.2 Process Results. The target under Process Results is the greater ease of transaction
of frontline services covering all government-to-citizens (G2C), government-to-businesses
(G2B), and government-to-government (G2G) transactions. This may be achieved through
streamlining especially of frontline services; standardization of frontline processes including
those implemented at the Regional, Satellite, and Extension Offices; digitization e.g., by
developing electronic or online paperless systems, new service delivery channels, contactless
transactions; and other process improvements for faster and more efficient public service
delivery.
a. For departments/agencies and GOCCs covered by the DBM, the target under
Process Results is the greater ease of transaction of frontline services covering
all government-to-citizens (G2C), government-to- businesses (G2B), and
government-to-government (G2G) transactions.
b. For SUCs, the target is to assure quality of service delivery through ISO-
certified QMS or its equivalent certification of frontline services.
Agencies should report and provide the objectively verifiable evidence of their
achievements in ease of doing business or ease of transaction from the perspective of the
transacting public e.g., actual reduction in processing time, documentary requirements,
transaction costs, and other tangible improvements. Agencies may use the Modified Form A to
report their streamlining and digitization accomplishments. The ISO-certified QMS or its
equivalent certification for frontline services, service delivery standards manual, and the like
may be used as evidence to the standardization achievements of the agency.
TABLE 3: RATING SCALE FOR PROCESS RESULTS
AGENCY 1 2 3 4 5
a. For No Achieved Achieved targets Achieved Achieved
departments demonstrated targets to ease to ease targets to ease targets to
/agencies ease of transaction(stre transaction(strea transaction(str ease
and GOCCs transaction amlining, mlining, eamlining, transaction(s
digitization, digitization, digitization, treamlining,
covered by
standardization standardization)i standardizatio digitization,
the DBM )only for non- n less than 80% n)in at least standardizati
frontline of frontline 80% of on)in all
services services frontline frontline
services services
No Achieved ISO- Achieved ISO- Achieved ISO- Achieved
b. For SUCs demonstrated certification or certification or certification or ISO-
standardization its equivalent its equivalent its equivalent certification
/quality certification certification for certification or its
only for non- less than 80% for at least equivalent
assurance
frontline of frontline 80% of certification
services services frontline for all
services frontline
services
4.3 Financial Results. For agencies and GOCCs covered by the DBM, attainment of the
FY 2021 Disbursement BURs; and for SUCs likewise achieve the FY 2021 Disbursements BUR
and the FY 2021 Earmarked Income targets.
Targets under Financial Results reflect final payments made from the agency's annual
budget allotment to realize their committed programs and projects based on the valid
appropriations for FY 2021. Hence for FY 2021, agencies shall accomplish the following
Disbursements BUR:
Total Disbursements (cash and non-cash, excluding PS)
Net of payments made in 2021 for past years’ obligations
Disbursement BUR = Total Obligations (excluding PS, from valid appropriations)
d.2 since all earmarked income of the SUCs (e.g., trust funds, internally
generated income, and revolving funds) should benefit and improve the SUCs
operations, its Disbursements utilization rates will also be reported following
the formats in Annexes 5, 5.1, and 5.2: FY 2021 GAA Accomplishments, BUR Form
for SUCs, and All Earmarked Income.
LWDs and GOCCs covered by RA No. 10149 shall report the results of their CCSS
or feedback mechanism based on the standard methodology and corresponding
questionnaire prescribed by LWUA and GCG.
While the above conditions are no longer required in determining the overall PBB
eligibility of agencies, compliance with these conditions shall be used as the basis in deter lining
the eligibility of responsible units and individuals. Agencies should submit these legal
requirements directly to the oversight agencies.
6.1 For FY 2021 PBB, the delivery units (DUs) of eligible agencies shall no longer be
ranked. However, the unit/s most responsible for deficiencies shall be isolated.
a. Based on Table 1, to be eligible for the FY 2021 PBB, the agency must attain a
total score of at least 70 points. To be able to attain at least 70 points, the agency
should achieve a performance rating of 4 in at least three (3) criteria. In such
case, while the agency will be eligible, the unit/s most responsible (including its
head) for the criteria stated in Section 3.0 with a performance rating of below 4
will be isolated from the grant of the FY 2021 PBB.
b. The unit/s most responsible (including its head) for the non-compliance with
the Agency Accountabilities provided in Section 5.0 will also be isolated from the
grant of the FY 2021 PBB.
6.2 Eligible DUs shall be granted FY 2021 PBB at uniform rates across the agency,
including its officials and employees. The corresponding rates of the PBB shall
be based on the agency's achieved total score as shown in Section 7.0.
Heads of GOCCs covered by the DBM are eligible only if their respective agencies
are eligible. If eligible, their PBB rate for FY 2021 shall be equivalent to the rates
as stated in Section 7.0 and shall be based on their monthly basic salary (MBS)
as of December 31, 2021.
6.4 Non-ex officio Board Members of GOCCs covered by the DBM may be eligible to
the PBB with the equivalent rates following Section 7.0 and these conditions:
a. The GOCC has qualified for the grant of the FY 2021 PBB;
b. The Board Member has 90% attendance to duly called board meetings and
committee meetings as certified by the Board Secretary;
c. The Board Member has nine (9) months aggregated service in the position;
and
d. The GOCC has submitted the appropriate annual Board-approved Corporate
Operating Budget to DBM following the Corporate Budget Circular No. 22 dated
December 1, 2016.
6.5 For SUCs, in case there is a change in leadership within the year, the SUC
President who served the longest shall be entitled to the PBB with the
equivalent rates following the provisions stated in Section 7.0.
The PBB rate of the SUC President who served for a shorter period shall be
based on the eligibility of the SUC where he/she served the longest.
6.6 To be eligible for FY 2021 PBB, employees belonging to the First, Second, and
Third Levels should receive a rating of at least "Very Satisfactory" based on the
agency's CSC-approved Strategic Performance Management System (SPMS) or
the requirement prescribed by the CESB.
6.7 Personnel in detail to another government agency for six (6) months or more
shall be included in the recipient agency that rated his/her performance. The
payment of the PBB shall come from the mother agency.
6.8 Personnel who transferred from one government agency to another agency shall
be included by the agency where he/she served the longest. If equal months
were served for each agency, he/she will be included in the recipient agency.
6.9 Officials and employees who transferred from government agencies that are
non-participating in the implementation of the PBB shall be rated by the agency
where he/she served the longest; the official/employee shall be eligible for the
grant of the PBB on a pro-rata basis corresponding to the actual length of service
to the participating implementing agency, as stated in Section 6.11.
6.10 An official or employee who has rendered a minimum of nine (9) months of service
during the fiscal year and with at least a Very Satisfactory rating may be eligible for the
full grant of the PBB.
6.11 An official or employee who rendered less than nine (9) months but a minimum
of three (3) months of service and with at least a Very Satisfactory rating shall be eligible for the
grant of the PBB on a pro-rata basis corresponding to the actual length of service rendered, as
follows:
The following are the valid reasons for an employee who may not meet the nine-month
actual service requirement to be considered for PBB on a pro-rata basis:
6.13 Personnel found guilty of administrative and/or criminal cases by final and
executory judgment in FY 2021 shall not be entitled to the PBB. If the penalty meted out is only
a reprimand, such penalty shall not cause the disqualification to the PBB.
6.14 Officials and employees who failed to submit the 2020 SALN as prescribed in the
rules provided under CSC Memorandum Circular No. 3 s. 2015; or those who are responsible for
the non-compliance with the establishment and conduct of the review and compliance
procedure of SALN, shall not be entitled to the FY 2021 PBB.
6.15 Officials and employees who failed to liquidate all cash advances received in FY
2021 within the reglementary period, as prescribed in COA Circular 97-002 dated February 10,
1997, and reiterated in COA Circular 2009-002 dated May 18, 2009, shall not be entitled to the
FY 2021 PBB.
7.0 Rates of the PBB
The total score as stated in Section 4.0 shall be the basis in determining the amount of
the PBB an agency is eligible for. The maximum rate of the PBB for agencies that will achieve
100 points shall be 100% of the 65% monthly basic salary (MBS) of an individual as of
December 31, 2021. For illustration, see Table 6 below:
8.1 The quarterly BFARs of the agencies, as uploaded in the DBM URS, shall be
submitted in a timely manner, i.e., within thirty (30) days after the end of each quarter,
as provided under Item 3.15.2 of National Budget Circular No. 583, pursuant to Section
90, General Provisions of Republic Act No. 11518 (FY 2021 GAA). BFARs will be used to
assess and validate Performance Results.
8.3 Agencies shall ensure that all explanations and justifications for deficiencies are
already attached in their submission.
8.4 The AO 25 IATF shall conduct spot checks to validate claims and certifications
made by the agencies on their submitted/posted reports and/or requirements.
8.5 Agencies are encouraged to provide information to the AO 25 Secretariat on
compliance with the Agency Accountabilities provided in Section 5.0.
Moreover, the CSC or Ombudsman shall file the appropriate administrative case for
misrepresentation in the submitted/posted reports and requirements for the PBB, a
commission of fraud in the payment of the PBB, and violation of the provisions of this Circular.
10.1 Head of Agencies with the support of their PMTs should enhance the
implementation of their internal communications strategy on the PBB and fulfill the following:
c. Set up a Help Desk to respond to queries and comments on the targets and
accomplishments of their agencies. The Help Desk may be a facility that is
embedded in the respective websites of agencies.
10.2 The Head of Agency shall designate a senior official who shall serve as a PBB focal
person. The offices responsible for the performance management may be tasked to provide
secretariat support to the PMT and to recommend strategies to instill a culture of performance
within the agency. The name, position, and contact details (e-mail, landline, facsimile, cellular
phone) of PBB focal persons should be submitted to the AO 25 Secretariat.
1. AO 25 Secretariat at [email protected]
2. RBPMS website www.rbpms.dap.edu.ph
3. Telephone: (02) 8400-1469, (02) 8400-1490, (02) 8400-1582
4. Facebook: www.facebook.com/PBBsecretariat
11.0 APPLICABILITY TO THE CONSTITUTIONAL BODIES, LEGISLATIVE AND
JUDICIAL BRANCHES
The Congress, the Judiciary, and Constitutional Commissions are encouraged to follow
these guidelines to be eligible for the FY 2021 PBB.
Certified true copies shall be posted on the RBPMS website and the Official Gazette, and
shall be filed at the University of the Philippines Law Center.
I. Purpose
The Administrative Order (AO) No. 25 Inter-Agency Task Force on the Harmonization of
National Government Performance Monitoring, Information and Reporting Systems (A025
IATF) has issued Memorandum Circular (MC) No. 2021-1 (Guidelines on the Grant of the
Performance-Based Bonus for the Fiscal Year 2021 under Executive Order No. 80 s. 2012 and
Executive Order No. 201 s. 2016) dated June 3, 2021.
Consistent with MC No. 2021-1, the Department of the Interior and Local Government
(DILG), Local Water Utilities Administration (LWUA), and the Governance Commission for
Government-Owned or-Controlled Corporations (GCG) shall issue separate guidelines for the
grant of the FY 2021 Performance-Based Bonus (PBB) for local government units (LGUs), local
water districts (LWDs), and government-owned or-controlled corporations (GOCCs),
respectively.
For FY 2021, agencies must submit evidence of accomplishments of the criteria and
conditions provided in Section 4.0 - Performance Results, Process Results, Financial Results,
and Citizen/Client Satisfaction Results. Agencies are encouraged to include in their submission
all explanations and justifications for deficiencies and non-achievement of targets.
The following requirements shall be attained by the agencies in compliance with the FY
2021 PBB criteria and conditions:
2.1 Performance Results. Agencies must ensure the uploading of the quarterly Budget and
Financial Accountability Reports (BFARs) on the Department of Budget and Management-
Unified Reporting System (DBM-URS), in a timely manner within thirty (30) days after the end
of each quarter. The quarterly BFARs shall be used in the assessment of the FY 2021
Performance Results accomplishments of the agencies.
2.2 Process Results. For the assessment of accomplishments under Process Results,
agencies may submit to the A025 Secretariat evidence and/or documentation of ease of
transaction through one or a combination of the following:
Financial Results. Same as the Performance Results, the agencies must ensure the
uploading of the quarterly Budget and Financial Accountability Reports (BFARs) on the DBM-
URS, in a timely manner within thirty (30) days after the end of each quarter.
Citizen/Client Satisfaction Results. Agencies shall submit to the A025 Secretariat the
results of the FY 2021 Citizen/Client Satisfaction Survey (CCSS) and may provide evidence on
the resolution of reported complaints from Hotline #8888 and Contact Center ng Bayan (CCB)
received in FY 2021.
Agency reports on the CCSS should follow the prescribed requirements and rating scale
as stated in Annex 4 of MC No. 2021-1 Guide in Conducting the CCSS. The report should include
a description of the methods and rating scale used in determining the FY 2021 Overall
Satisfaction Score for its services.
The agencies shall report the overall agency rating in the service quality dimensions and
overall agency citizen/client satisfaction score for the reported services.
LWDs and GOCCs covered by RA No. 10149 shall report the results of their CCSS or
feedback mechanism based on the standard methodology and corresponding questionnaire
prescribed by LWUA and GCG.
In consideration to its first year of implementation, the requirements under this target
shall only cover the resolution rate of agencies to the complaints received from Hotline #8888
and CCB in FY 2021. Agencies may submit reports, evidence, and/or documentation
summarizing the Hotline #8888 and CCB complaints received in FY 2021 and their status if
resolved or pending, as complemented in the data gathered from Hotline #8888, CCB databases,
and the monthly reports provided by the Office of the President and the Civil Service
Commission to all agencies.
Reported complaints and grievances shall cover government service and procedures of
the agencies, acts of red tape, corruption, and/or other interferences to public service delivery
by any government agency, individuals, or instrumentalities.
To determine the resolution and compliance rates to Hotline #8888 and CCB
complaints, agencies may refer to the following:
For Hotline #8888, a concrete and specific action shall refer to the actual and factual
action to the complaint. It must be within the mandate of the agency and a clear, specific, and
relevant response to the concern of the caller. As much as the circumstances permit, the caller
shall be given advice on the concrete and specific action taken or feedback on the status of the
concern until its resolution, and the agency shall inform the #8888 CCC, through their
respective #8888 Agency Portals, of the action taken on the complaint, concern, or request. The
#8888 CCC requires proof of concrete and specific action taken and proof of communication to
the caller.
Provided in Section 5.0 of MC No. 2021-1, agencies shall institutionalize compliance to existing
government-mandated laws and standards, and the requirements under Agency
Accountabilities. The Performance Management Team of the agency shall continue to
implement, monitor, and enforce compliance with these requirements within their agencies and
shall directly report or submit to the validating/oversight agencies.
For reference to the deadline of submissions, agencies shall refer to the Agency
Accountability Timelines document provided by the A025 Secretariat following the issuance of
MC No. 2021-1. Agencies may also directly coordinate with the validating/oversight agencies
should there be any clarifications or separate guidelines pertaining to the FY 2021
requirements under this section.
Certified true copies shall be posted on the RBPMS website and the Official Gazette, and
shall be filed at the University of the Philippines Law Center.
Agency Accountability Timelines
For reference, agencies should observe the timelines and comply with the following
requirements under Section 5.0: Agency Accountabilities of Memorandum Circular (MC) 2021-
1:
December 6, 2021.
GERARDO C. NOGRALES
Chairman