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    Sauce and Sppon Project Charter

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    Oksana Metushi
    Sauce & Spoon proposes a pilot project to install menu tablets at tables in two restaurant locations to improve the customer experience and increase sales. The project aims to cut food waste by 25%, reduce table turn time by 30 minutes, and increase daily guest counts and appetizer sales by 10-20%. Tablets will allow customers to order and pay directly, digitizing the process. The pilot will train staff and install tablets at bar sections, with a budget of $50,550. Issues around policies, goals, and payroll were discussed.

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    Sauce and Sppon Project Charter

    Uploaded by

    Oksana Metushi
    444 views3 pages
    Sauce & Spoon proposes a pilot project to install menu tablets at tables in two restaurant locations to improve the customer experience and increase sales. The project aims to cut food waste by 25%, reduce table turn time by 30 minutes, and increase daily guest counts and appetizer sales by 10-20%. Tablets will allow customers to order and pay directly, digitizing the process. The pilot will train staff and install tablets at bar sections, with a budget of $50,550. Issues around policies, goals, and payroll were discussed.

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    Sauce and Sppon Project Charter

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    Sauce & Spoon proposes a pilot project to install menu tablets at tables in two restaurant locations to improve the customer experience and increase sales. The project aims to cut food waste by 25%, reduce table turn time by 30 minutes, and increase daily guest counts and appetizer sales by 10-20%. Tablets will allow customers to order and pay directly, digitizing the process. The pilot will train staff and install tablets at bar sections, with a budget of $50,550. Issues around policies, goals, and payroll were discussed.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    444 views3 pages

    Sauce and Sppon Project Charter

    Uploaded by

    Oksana Metushi
    Sauce & Spoon proposes a pilot project to install menu tablets at tables in two restaurant locations to improve the customer experience and increase sales. The project aims to cut food waste by 25%, reduce table turn time by 30 minutes, and increase daily guest counts and appetizer sales by 10-20%. Tablets will allow customers to order and pay directly, digitizing the process. The pilot will train staff and install tablets at bar sections, with a budget of $50,550. Issues around policies, goals, and payroll were discussed.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 3

    Project Charter:

    Sauce & Spoon Proposal for Menu Tablets


    DATE: [01/09/23]

    Project Summary

    Sauce and Spoon proposes implementing a digital menu and point-of-sale (POS)
    system that will be guest-facing. This initiative will take the form of a fully integrated
    tablet system located at each table to offer guests a seamless ordering experience—
    and at the same time provide the restaurant with a more effective ticketing system.

    To accomplish this, Sauce & Spoon would like to launch a pilot rollout of tabletop
    menu tablets at two of restaurant locations, Sauce & Spoon North and Sauce &
    Spoon Downtown. This rollout will assist customers with quick, easy ordering options
    by offering guests a seamless ordering experience—and at the same time provide the
    restaurant with a more effective ticketing system.

    Project Goals

    ● Cut food waste by 25%


    ● Reduce table turn time by 30 minutes
    ● Increase daily guest counts by 10%
    ● Increase appetizer sales by 15% overall:
    Target 10% increase at North location
    Target 20% increase at Downtown location
    ● Digitizing the ordering process to speed up service and other processes.
    ● Run an efficient, profitable business model to continue to grow in our
    community.
    Deliverables – specific task or outcomes that contribute to the completion of a
    goal.

    ● Install pilot tablets at the bar section of the North and Downtown locations.
    ● Train staff on the new system.
    ● Select tablet software package that will integrate with existing POS and system
    and host system.
    ● Select tablet packages that include menu add-ons and coupons.
    ● Start the pilot at the beginning of quarter two, which gives us next quarter to get
    everything ready.

    Scope and Exclusion – the boundaries of a project.

    In-Scope:
    ● Pilot tablet at North and Downtown locations.
    ● Roll out pilot at the bar section of restaurant.

    Out-of-Scope:
    ● All Sauce and Spoon locations.
    ● Tablet rollout in entire restaurant.
    ● Policy Interventions and revising company policy.
    ● Hiring more kitchen staff.

    Benefits – expected gains of a project & Costs – money spent on project tasks
    as well as prices of things like time, resources, and labor.

    Benefits:
    ● Upsell appetizers
    ● Promote certain entrees
    ● Suggest any menu item as add on
    ● Help reduce errors and sunken costs
    Costs:
    Terrific Tablets
    Project Investments (Cost) Estimated Cost
    1 Training materials and fees $10,000
    2 Hardware and Software Implementation $30,000
    across locations
    3 Maintenance (IT fees through EOY) $5,000
    4 Updated website and menu design fee $5,000
    5 Other customization fees $550
    Appendix:

    Misalignments:

    ● Proposal is to adjust policy on order returns due to error as part of the tablet
    rollout. Spoon and Sauce won’t have to replace meals when a guest claims
    their order is wrong because the tablet will show it. DECISION: Move talk of
    policy change regarding comps to operations. Resolved.
    ● Proposal to revise the food waste goal to include metrics that better capture
    staff’s performance. DECISION: Deanna and Carter will work separately on
    making policy adjustments for Peta to add to project goal.
    ● Carter wants to include a goal around improving the satisfaction of the kitchen
    staff since employee turnover has been high. DECISION: Peta will help find a
    way to work it into project charter.
    ● Reduce guest wait time by X%. DECISION: This was goal eliminated in favor of
    reducing table turn time as a similar metric. – Resolved.
    ● Payroll issue: Proposal to reallocate payroll from front of house (FOH) to hire
    more cooks vs. two part-time line cook roles. DECISION: Will monitor payroll
    after pilot and review around June. – Resolved.

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