Professional Documents
Culture Documents
Petrol Attendant Online Module
Petrol Attendant Online Module
LEARNING OUTCOMES:
Petrol Attendants will learn how to provide safe, fast, pleasant and professional
service to customers.
ULULO EMPOWERMENT TECHNOLOGIES (PTY) LTD
CHAPTER 1: INTRODUCTION
WHAT IS A PETROL ATTENDANT?
©Ululo Empowerment Technologies Petrol Attendant Basic Skills Created by: Bukelwa Akhona Mlilo
2
ULULO EMPOWERMENT TECHNOLOGIES (PTY) LTD
Satisfying Aspects
- working mostly outdoors
- working with people
- receiving good tips from customers when good service is provided
Work Environment:
The heat temperature is the number one concern of Petrol attendants due to
their exposure to sunlight and the heat that their equipments produce. Petrol
Attendants are provided with uniforms to protect them from the heat and make
them comfortable to move.
©Ululo Empowerment Technologies Petrol Attendant Basic Skills Created by: Bukelwa Akhona Mlilo
3
ULULO EMPOWERMENT TECHNOLOGIES (PTY) LTD
You will ask the customer to switch off the engine, open the car's hood and find the dipstick.
Pull the dipstick out from the engine and wipe any oil off from its end. Then insert the dipstick
back into its tube and push it all the way back in. The dipstick shows the oil is just a little low,
being below the circle.
©Ululo Empowerment Technologies Petrol Attendant Basic Skills Created by: Bukelwa Akhona Mlilo
4
ULULO EMPOWERMENT TECHNOLOGIES (PTY) LTD
Checking customer’s car’s radiator is simple and easy, which is similar to inspecting
the coolant level in your car’s reservoir. The first thing you need to do is to make sure
that the customer’s car engine is off and not hot before you open the hood to check the
radiator.
The reason behind this is that if you open the radiator cap while the engine is on and hot, the
pressure generated by the engine’s hot temperature will come out, which could cause
serious burn.
©Ululo Empowerment Technologies Petrol Attendant Basic Skills Created by: Bukelwa Akhona Mlilo
5
ULULO EMPOWERMENT TECHNOLOGIES (PTY) LTD
Learning Outcomes: When you’re done with this activity, you will be able understand your
duties as a Petrol Attendant
“SITUATION”
©Ululo Empowerment Technologies Petrol Attendant Basic Skills Created by: Bukelwa Akhona Mlilo
6
ULULO EMPOWERMENT TECHNOLOGIES (PTY) LTD
Petrol station attendants are a high risk group and are exposed to occupational hazards with
no control over the length and frequency of safety regulation.
• Fast service
• Product knowledge
• Friendly service
• Reliability
• Product availability
• Customer safety
• Doing your job right the first time
• Quality service
• Take ownership of your job/client
©Ululo Empowerment Technologies Petrol Attendant Basic Skills Created by: Bukelwa Akhona Mlilo
7
ULULO EMPOWERMENT TECHNOLOGIES (PTY) LTD
©Ululo Empowerment Technologies Petrol Attendant Basic Skills Created by: Bukelwa Akhona Mlilo
8
ULULO EMPOWERMENT TECHNOLOGIES (PTY) LTD
©Ululo Empowerment Technologies Petrol Attendant Basic Skills Created by: Bukelwa Akhona Mlilo
9
ULULO EMPOWERMENT TECHNOLOGIES (PTY) LTD
©Ululo Empowerment Technologies Petrol Attendant Basic Skills Created by: Bukelwa Akhona Mlilo
10
ULULO EMPOWERMENT TECHNOLOGIES (PTY) LTD
Replace the dipstick into the dipstick hole Push down firmly Must go all the way in
Remove the dipstick again Hold in the horizontal position on cloth or
paper towel Dipstick must be held so that level
marks can be seen against actual oil level
Show customer oil level on dipstick Indicate with thumb where level is If the oil
reading on the dipstick is on or above the top
level, then there is sufficient oil If the oil level
reading is below or nearing the minimum
level, then the vehicle needs more oil
Customer to agree if oil is needed
Replace dipstick if oil is not needed Dipstick must be firmly in hole Carry on with
other checks.
Ask customer what grade of oil he/she would Make recommendation if customer is not
like if oil is needed sure what oil to use Tell the customer the
price or the product
Remove oil cap from engine Where oil cap is on engine Put in safe
position, i.e. not on car or where it can fall
under the car Tip: put the oil cap on the hole
for the bonnet slip. This will also ensure that
you don’t forget to put it back as the bonnet
will not close. The same can be done with
the water cap.
When oil is at correct level, replace oil filler Make sure oil cap is securely replaced
cap
Close bonnet Bonnet support properly in place Let bonnet
down gently Push closed to make sure
securely closed
©Ululo Empowerment Technologies Petrol Attendant Basic Skills Created by: Bukelwa Akhona Mlilo
11
ULULO EMPOWERMENT TECHNOLOGIES (PTY) LTD
©Ululo Empowerment Technologies Petrol Attendant Basic Skills Created by: Bukelwa Akhona Mlilo
12
ULULO EMPOWERMENT TECHNOLOGIES (PTY) LTD
(20 marks)
©Ululo Empowerment Technologies Petrol Attendant Basic Skills Created by: Bukelwa Akhona Mlilo
13
ULULO EMPOWERMENT TECHNOLOGIES (PTY) LTD
Be on the forecourt
Do not sleep
Do not sit in a group in the staff room
Check number plates and license discs
Do not accommodate friends
No smoking on forecourt
No cell phones on forecourt
Put metal containers on the floor
Clean spillage immediately
Proper lighting will help prevent burglaries
Floodlights for lighting outside area
Ensure that obstacles are cleared
During night two people to serve customer
©Ululo Empowerment Technologies Petrol Attendant Basic Skills Created by: Bukelwa Akhona Mlilo
14
ULULO EMPOWERMENT TECHNOLOGIES (PTY) LTD
PREVENTION TIPS
©Ululo Empowerment Technologies Petrol Attendant Basic Skills Created by: Bukelwa Akhona Mlilo
15
ULULO EMPOWERMENT TECHNOLOGIES (PTY) LTD
©Ululo Empowerment Technologies Petrol Attendant Basic Skills Created by: Bukelwa Akhona Mlilo
16
ULULO EMPOWERMENT TECHNOLOGIES (PTY) LTD
Learning Outcomes: Understanding the safety measures to take when facing challenges at
work as a Petrol Attendant.
©Ululo Empowerment Technologies Petrol Attendant Basic Skills Created by: Bukelwa Akhona Mlilo
17
ULULO EMPOWERMENT TECHNOLOGIES (PTY) LTD
With this module you will also receive a Practical Request letter to take it to your nearest
Petrol Station for experiential learning opportunity.. When you taking this letter to the Petrol
Station please be presentable and wear black and white.
THE END
©Ululo Empowerment Technologies Petrol Attendant Basic Skills Created by: Bukelwa Akhona Mlilo
18