Petrol Attendant Online Module

ULULO EMPOWERMENT TECHNOLOGIES (PTY) LTD
Registration Number: 2014/063889/07 Accreditation Number: ACC/2016/02/0010

Learning Programme Approval Number: LPA/00/2016/02/0007
Income Tax Reference Number: 9953580157
SHORT COURSE: PETROL ATTENDANT BASIC SKILLS
ABOUT THIS COURSE

“There are many variables to working as a Petrol Station attendant at the fuel
pumps, but one thing remains constant and that is the importance of providing
speedy, excellent service.”
This module outlines the responsibilities of a PETROL Attendant, and the

importance of speedy, safe and friendly service.
LEARNING OUTCOMES:
Upon completion of this course,
Petrol Attendants will learn how to provide safe, fast, pleasant and professional
service to customers.

CHAPTER 1: INTRODUCTION
WHAT IS A PETROL ATTENDANT?
Petrol attendant or most commonly known as Forecourt Attendant works in a

fuel station. They are responsible in assisting customers by re-fueling their car
engines, car wash, repairs and other task.
Basic Tasks Done By Petrol Attendant
 Assist and ask customers with their car needs.

 Check the customer’s car problem.
 Refill fuel.
 Check engines, tires.
 Cleans and overhaul cars.
 Monitor and regularly check the condition of the gas tanks.
 Check the condition of the materials being used in the gasoline station.
©Ululo Empowerment Technologies Petrol Attendant Basic Skills Created by: Bukelwa Akhona Mlilo
2

Satisfying Aspects
- working mostly outdoors
- working with people
- receiving good tips from customers when good service is provided
Personal Qualities and Skills
To become a Petrol Station Attendant, you will need to:

 Be polite and helpful and enjoy dealing with people
 Work quickly and accurately at busy times
 Be aware of, and closely follow, health and safety rules work as part of a
team
 Carry out practical tasks, such as checking equipment and cleaning
 Stay alert and be observant
 Work without supervision; for some jobs, you will need to work on your
own at night
Work Environment:
The heat temperature is the number one concern of Petrol attendants due to
their exposure to sunlight and the heat that their equipments produce. Petrol
Attendants are provided with uniforms to protect them from the heat and make
them comfortable to move.
3

What do Petrol Attendants check in a customer’s car?

Petrol Attendant checks the oil and water of the car and cleans the windscreen. They may
sometimes be required to check and repair minor things on motor cars and motor cycles and
sell products at the garage.
How do you check Oil in the car as a Petrol Attendant?
You will ask the customer to switch off the engine, open the car's hood and find the dipstick.
Pull the dipstick out from the engine and wipe any oil off from its end. Then insert the dipstick
back into its tube and push it all the way back in. The dipstick shows the oil is just a little low,
being below the circle.
Picture of an Oil Dipstick
Fuel oil levels
4

Checking Water in a Car radiator water tank
Checking customer’s car’s radiator is simple and easy, which is similar to inspecting
the coolant level in your car’s reservoir. The first thing you need to do is to make sure
that the customer’s car engine is off and not hot before you open the hood to check the
radiator.
The reason behind this is that if you open the radiator cap while the engine is on and hot, the
pressure generated by the engine’s hot temperature will come out, which could cause
serious burn.
5

LEARNING ACTIVITY-ASSESSMENT 1: DEMONSTRATE YOUR UNDERSTANDING ABOUT

BEING A PETROL ATTENDANT AND THE BASIC DUTIES OF A PETROL ATTENDANT.
Learning Outcomes: When you’re done with this activity, you will be able understand your
duties as a Petrol Attendant
PAGES: 1-5: Introduction to Petrol Attendant TO DO BY STUDENT

Basic Skills.
Read the scenario below and answer the
questions that follows:
“SITUATION”
You’re a Petrol Attendant working at BP

garage fuel station. A customer drives in to
pour petrol on his car.
1. What is the first thing you do when

you approach the customer in his
car? (5 marks)
2. The customer tells you, he is there to
pour petrol in his car. What question
will you ask the customer, next?
(5marks)
3. The customer now asks you to check
the oil in his car. What will be your
steps in checking the oil in the
customer’s car? (5 marks)
4. What part of the car you open to
check water in the car: (5 marks)
5. In your own words explain the
difference between LEADED &
UNLEADED petrol. (5 marks)
6

CHAPTER 2: DAY TO DAY DUTIES OF PETROL ATTENDANT
Petrol station attendants are a high risk group and are exposed to occupational hazards with
no control over the length and frequency of safety regulation.
CUSTOMER EXPECTATIONS WHEN VISITING PETROL STATION
• Fast service
• Product knowledge
• Friendly service
• Reliability
• Product availability
• Customer safety
• Doing your job right the first time
• Quality service
• Take ownership of your job/client
7

Type of services you offer as a PETROL ATTENDANT

REFUELING:
STEP KEY POINT
Guide the customer’s vehicle to the nearest Greet the customer in a friendly manner and
available pump ask how you may help him/her.
Listen to the customer’s instructions Repeat the customer’s instructions to confirm
(i.e. petrol / diesel / amount).
Ask how the customer will be paying Confirm payment procedure.
Open the fuel cap Place the fuel cap on top of the pump when
not attached to the vehicle.
Prepare to refuel Make extra sure that you fill the vehicle with
the correct product
Remove the pump nozzle Do not knot the nozzle
Refuelling Push the lever that places the dispenser on
automatic . Place the nozzle at the entrance
of the customers’ vehicle’s tank and let the
fuel dispense into the tank Make sure that
the pump does not exceed the requested
amount. Once the automatic mode clicks, fill
the tank to the top manually.
Remove the nozzle from the tank. Make sure Wash he fuel marks on the vehicle, if
there is no spilling. necessary
Ask if there is anything else that needs to be Offer the extras
checked.
8

Checking water in radiator

STEP KEY POINTS
Locate radiator or radiator header tank Difference between a radiator and radiator
reservoir tank
Don’t remove cap A transparent plastic bottle
Remove cap Pressurized system Use cloth.
Hot steam and hot water can burn skin and
eyes Press down on the cap and turn
anticlockwise Release any pressure slowly
Put radiator cap where it will not scratch car
paint or fall under car Keep your face well
back Be prepared for hot water explosion
Top up to correct level if water needed Indicator marks on tanks Radiators filled to
the top
Replace and secure radiator/reservoir tank Gently pushing down and turning clockwise
cap until firmly secure
Close bonnet Bonnet support properly in place Let bonnet
down gently
Changing water in windscreen washer reservoir

STEP KEY POINT
Locate the windscreen washer water Plastic bottle or bag mounted on the body or
reservoir the side of the engine.
Remove cap Normally a slip on cap If cap loose, be
careful not to let it fall into the engine when
taking off.
Check water level Reservoir should be full
Top up if water needed Use the watering can to top up the reservoir
Be careful not to spill water all over the
engine.
Replace the reservoir cap Make sure that the cap fits on securely.
9

Checking tyre pressure on a customer’s vehicle (including pressure of spare

wheel)
STEP KEY POINT
Ask customer for correct tyre measure Ask your manager if customer does not know
or check inside of vehicle/fuel cap door for
pressure sticker
Remove hose from bracket Do not drop gauge on floor
Locate valve on tyre and unscrew valve cap Anti-clockwise Place on floor next to tyre
Connect hose valve to tyre valve Ensure that it is on firmly
Check reading on gauge Know how to read the gauge
Inflate tyre to correct pressure If below correct pressure
Deflate tyre to correct pressure If above correct pressure
Remove hose valve from tyre valve
Replace tyre valve cap Turn clockwise Do not over tighten
Proceed to other wheels and spare wheel Repeat steps 4-10 on all wheels Ask if
customer wants spare wheel checked
Replace hose on cradle Neatly Do not damage gauge by dropping it
or knocking against all/pillar
Checking the oil

STEP KEY POINT
Ask customer if you can check the oil level Must always ask to check customer’s oil as
part of the service offered
Ask customer to release the bonnet catch Ensure that hands are clean Locate catch on
the bonnet
Lift the bonnet and secure With bonnet holder Bonnet must be
supported so that it does not fall
Locate and remove dipstick Locate by looking for the characteristic finger
loop at the end; remember its location
Engine oil must not spill on car
Wipe dipstick clean It might be hot With clean cloth or paper
towel Make sure that you can see oil marks
on dipstick.
10

Replace the dipstick into the dipstick hole Push down firmly Must go all the way in
Remove the dipstick again Hold in the horizontal position on cloth or
paper towel Dipstick must be held so that level
marks can be seen against actual oil level
Show customer oil level on dipstick Indicate with thumb where level is If the oil
reading on the dipstick is on or above the top
level, then there is sufficient oil If the oil level
reading is below or nearing the minimum
level, then the vehicle needs more oil
Customer to agree if oil is needed
Replace dipstick if oil is not needed Dipstick must be firmly in hole Carry on with
other checks.
Ask customer what grade of oil he/she would Make recommendation if customer is not
like if oil is needed sure what oil to use Tell the customer the
price or the product
Remove oil cap from engine Where oil cap is on engine Put in safe
position, i.e. not on car or where it can fall
under the car Tip: put the oil cap on the hole
for the bonnet slip. This will also ensure that
you don’t forget to put it back as the bonnet
will not close. The same can be done with
the water cap.
When oil is at correct level, replace oil filler Make sure oil cap is securely replaced
cap
Close bonnet Bonnet support properly in place Let bonnet
down gently Push closed to make sure
securely closed
Washing Customer’s car windscreen
 Make sure you do not scratch the windscreen

 Fetch the windscreen cleaning unit and place next to the car
 Lift wipers off the windscreen (Do not force or bend the wipers Clean to the bottom of
the windscreen as well).
 When cleaning windscreen you start on driver’s side first
 You only use squeegee rubber blade
11

LEARNING ACTIVITY: ASSESSMENT 2
UNDERSTANDING THE SERVICES YOU OFFER AS A PETROL ATTENDANT.
Learning Outcomes: Student will be able to differentiate between each

services they offer as Petrol Attendant and what items/equipment to use for
each service they offer.
PAGES: 8-11 (SERVICES OFFERED TO DO BY STUDENT

BY A PETROL ATTENDANT
SHORT ANSWERED QUESTIONS:
1. List the 5 services you offer to

customers as a Petrol Attendant.
(10 marks)
2. When you refuelling a customer’s
car, what do we call the part of the
car you open to put petrol in the
car? (2 marks)
3. What do we call the item/part you
place at the entrance of the
customer’s vehicle tank to pour
petrol? (2 marks)
4. What is the difference between
Radiator and Radiator reservoir
tank: (3 marks)
5. What is the danger of opening
your bonnet to check for oil, water
while the engine is ON? (3 marks)
(10 marks)
12

6. Explain the meaning of these

signage and why they are
important.
(20 marks)
13

HEALTH AND SAFETY
SAFETY AND SECURITY
GUIDELINES TO CREATE A SAFE ENVIRONMENT AND PREVENT A BURGLARY OR

ROBBERY:
WHAT TO DO ON THE FORECOURT
 Be on the forecourt
 Do not sleep
 Do not sit in a group in the staff room
 Check number plates and license discs
 Do not accommodate friends
 No smoking on forecourt
 No cell phones on forecourt
 Put metal containers on the floor
 Clean spillage immediately
 Proper lighting will help prevent burglaries
 Floodlights for lighting outside area
 Ensure that obstacles are cleared
 During night two people to serve customer
14

WHAT TO DO IN THE C/STORE
• Make regular safe drops

• Do not count money in front of customers
• Drop float when there's enough money in the till
• Low cash in the store and on yourself- effective to prevent a robbery
• Aware and well-trained staff
• One cashier to face entrance
• Don't block the view of the register area
• Adequate lighting is on and working
• Avoid the mirror effect- balance your lighting
• Be attentive at all times
• Keep the store neat and tidy
• Greet customers & make eye contact - help prevent a robbery
• Keep busy and visible • Assist tentative customers
• Watch for loiterers
• Remove large domination notes
PREVENTION TIPS
• No fire arms on site

• Don't discuss company information I procedures I precautions with outside people
• If you're suspicious when opening up - DON'T
• Know how to activate & de-activate alarms & cameras
• Don't leave a motor vehicle unlocked
• Don't wear expensive jewellery
15

WHAT TO DO DURING A ROBBERY

• Remain calm & co-operate
• Answer questions truthfully
• Don't give unnecessary information
• Don't deliberately delay the even
• Tell if there is anyone else on the site
• Tell if you are going to move
• Tell if you are expecting anyone
• Try to remember details
• Try to estimate height of robbers
• Don't be aggressive
• Don't agitate the robber
• Don't stare or argue
• Don't ask unnecessary questions
• Don't use weapons
• Don’t chase the robber
WHAT TO DO AFTER A ROBBERY

• Lock the doors immediately, don't conduct any business
• Call the police and set off the alarm
• Call an ambulance if someone is injured
• Call station management
• Ask witnesses to stay
• Don't touch anything that the robbers touched
• Protect the scene where the crime took place
16

LEARNING ACTIVITY: ASSESSMENT 3
GUIDELINES TO CREATE A SAFE ENVIRONMENT AND PREVENT A BURGLARY OR

ROBBERY:
Learning Outcomes: Understanding the safety measures to take when facing challenges at
work as a Petrol Attendant.
PAGES: 14 -16 Health and Safety TO DO BY STUDENT

measures in Petrol Station TRUE OR FALSE (State if the sentence is
true or false)
1. As a Petrol Attendant you allowed to
use your cellphone at work.
2. In a forecourt a proper lighting will
help prevent burglaries
3. Another important tip when serving
customers don’t forget to check
number plates and license discs
4. You can count the cash in front of the
customers.
5. Discussing company information
procedures with friends.
QUIZ
Choose the correct answer:
1. The stick you take out to check the oil
is called:
Deep Stick or Dipstick
2. To pour petrol in a car you open:
Pump Nozzle or Fuel Cap
3. To do reading on tyre you use:
Valve or Gauge
17

4. Once you are done putting pressure

in a tyre you place the hose in:
Petrol Pump or Cradle
5. When washing a windscreen you only
use:
Clean Cloth or Squeegee Rubber
Blade
With this module you will also receive a Practical Request letter to take it to your nearest
Petrol Station for experiential learning opportunity.. When you taking this letter to the Petrol
Station please be presentable and wear black and white.
THE END
18

Petrol Attendant Online Module

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Petrol Attendant Online Module

Uploaded by

Copyright:

Available Formats

ULULO EMPOWERMENT TECHNOLOGIES (PTY) LTD

Registration Number: 2014/063889/07 Accreditation Number: ACC/2016/02/0010

ABOUT THIS COURSE

This module outlines the responsibilities of a PETROL Attendant, and the

Upon completion of this course,

Registration Number: 2014/063889/07 Accreditation Number: ACC/2016/02/0010

Petrol attendant or most commonly known as Forecourt Attendant works in a

Basic Tasks Done By Petrol Attendant

 Assist and ask customers with their car needs.

Registration Number: 2014/063889/07 Accreditation Number: ACC/2016/02/0010

Personal Qualities and Skills

To become a Petrol Station Attendant, you will need to:

Registration Number: 2014/063889/07 Accreditation Number: ACC/2016/02/0010

What do Petrol Attendants check in a customer’s car?

How do you check Oil in the car as a Petrol Attendant?

Picture of an Oil Dipstick

Fuel oil levels

Registration Number: 2014/063889/07 Accreditation Number: ACC/2016/02/0010

Checking Water in a Car radiator water tank

Registration Number: 2014/063889/07 Accreditation Number: ACC/2016/02/0010

LEARNING ACTIVITY-ASSESSMENT 1: DEMONSTRATE YOUR UNDERSTANDING ABOUT

PAGES: 1-5: Introduction to Petrol Attendant TO DO BY STUDENT

You’re a Petrol Attendant working at BP

1. What is the first thing you do when

Registration Number: 2014/063889/07 Accreditation Number: ACC/2016/02/0010

CHAPTER 2: DAY TO DAY DUTIES OF PETROL ATTENDANT

CUSTOMER EXPECTATIONS WHEN VISITING PETROL STATION

Registration Number: 2014/063889/07 Accreditation Number: ACC/2016/02/0010

Type of services you offer as a PETROL ATTENDANT

Registration Number: 2014/063889/07 Accreditation Number: ACC/2016/02/0010

Checking water in radiator

Changing water in windscreen washer reservoir

Registration Number: 2014/063889/07 Accreditation Number: ACC/2016/02/0010

Checking tyre pressure on a customer’s vehicle (including pressure of spare

Checking the oil

Registration Number: 2014/063889/07 Accreditation Number: ACC/2016/02/0010

Washing Customer’s car windscreen

 Make sure you do not scratch the windscreen

Registration Number: 2014/063889/07 Accreditation Number: ACC/2016/02/0010

LEARNING ACTIVITY: ASSESSMENT 2

UNDERSTANDING THE SERVICES YOU OFFER AS A PETROL ATTENDANT.

Learning Outcomes: Student will be able to differentiate between each

PAGES: 8-11 (SERVICES OFFERED TO DO BY STUDENT

1. List the 5 services you offer to

Registration Number: 2014/063889/07 Accreditation Number: ACC/2016/02/0010

6. Explain the meaning of these

Registration Number: 2014/063889/07 Accreditation Number: ACC/2016/02/0010

HEALTH AND SAFETY

SAFETY AND SECURITY

GUIDELINES TO CREATE A SAFE ENVIRONMENT AND PREVENT A BURGLARY OR

WHAT TO DO ON THE FORECOURT

Registration Number: 2014/063889/07 Accreditation Number: ACC/2016/02/0010

WHAT TO DO IN THE C/STORE

• Make regular safe drops

• No fire arms on site

Registration Number: 2014/063889/07 Accreditation Number: ACC/2016/02/0010

WHAT TO DO DURING A ROBBERY

WHAT TO DO AFTER A ROBBERY

Registration Number: 2014/063889/07 Accreditation Number: ACC/2016/02/0010

LEARNING ACTIVITY: ASSESSMENT 3

GUIDELINES TO CREATE A SAFE ENVIRONMENT AND PREVENT A BURGLARY OR

PAGES: 14 -16 Health and Safety TO DO BY STUDENT

Registration Number: 2014/063889/07 Accreditation Number: ACC/2016/02/0010